Summer of Galaxy
Frequently Asked Questions
Get a complimentary 1-year subscription to Postmates Unlimited for free deliveries and a $25 bonus Postmates credit, plus $50 in Galaxy Store credit* ($175 est. value), when you purchase an eligible Samsung Galaxy 5G smartphone.
*Galaxy Store credit delivered as 10,000 Samsung Rewards Points.
With valid offer claim. Supplies are limited. Terms and conditions apply.
- Valid Purchase period: 7/1/20 – 7/31/20
- Redemption period: 7/1/20 – 8/14/20
- Resubmission deadline: 8/21/20
Who is eligible to participate in the Summer of Galaxy Offer?
Any US/DC/PR/USVI resident who is at least 18 years of age who purchased an eligible Samsung Galaxy device during the purchase period. No other Samsung products are eligible for this promotion. For additional details, see Terms and Conditions at the bottom of the page.
I bought a different Samsung product. Am I eligible for this offer?
No, only the purchase of Galaxy Note10+ 5G, S20 5G, S20+ 5G, S20 Ultra 5G, or A71 5G Samsung device qualifies.
Can I also register my purchase for another Samsung offer?
Yes, you can combine this offer with other carrier, retailer, and Samsung offers.
What will I receive with my eligible purchase in this offer?
Upon approval, you will receive a complimentary 1-year subscription to Postmates Unlimited for free deliveries and a $25 bonus Postmates credit, plus $50 in Galaxy Store credit* ($175 est. value). Supplies are limited. Terms and Conditions apply.
If I live in Puerto Rico or the US Virgin Islands, what gifts do I qualify for?
If you live in Puerto Rico or the US Virgin Islands, you are eligible to receive a Samsung Prepaid Mastercard® in the apprx. value of the Postmates gifts ($125), plus $50 in Galaxy Store credit,* when you purchase an eligible Samsung Galaxy 5G smartphone. Supplies are limited. Terms and Conditions apply.
How do I redeem my Samsung Prepaid Mastercard?
1. Once your registration is approved, you will receive an email with a link to access your virtual Samsung Prepaid Mastercard, or you can choose to have a physical Samsung Prepaid Mastercard mailed to you within approximately 4-6 weeks. 2. You must activate it within three months of receiving the email or the code will expire. 3. Use the link provided in the Mastercard email to check your card balance and access your transaction history.
What will I receive with my Galaxy Store credit?
Your Galaxy Store credit will be delivered as 10,000 Samsung Rewards Points, redeemable within the Galaxy Store for up to $50 towards in-app credits and paid downloads. Supplies are limited. Terms and Conditions apply.*
How do I find out more information on the Galaxy Store 2X Rewards Points in July?
Until 7/31/20, Samsung Rewards members will receive "double" Rewards Points (6 Samsung Rewards Points for each $1 spent) when they make purchases in the Samsung Galaxy Store or in-app purchases from those apps downloaded from the Samsung Galaxy Store that use Samsung Checkout. See all details regarding Point earning, use, redemption and expiration in the Program’s Terms and Conditions.
When does my Galaxy Store credit expire?
Samsung Rewards points earned will expire at the end of the calendar month one year after they are earned. Refer to the Samsung Rewards Terms and Conditions for more details.
When do my Postmates gifts expire?
Your gifts expire on 10/31/2020.
When will I receive my Postmates and Galaxy Store gifts?
After your registration is approved, your gifts will be emailed to you in approximately 4-6 weeks.
When does my Postmates Unlimited 1-year subscription expire?
The 1-year free subscription to Postmates Unlimited ends 1 year after sign up. At the end of the 1-year promotional period, you will be automatically charged the standard subscription price, which currently is $99.99 USD/a year. Cancel any time before the end of your promotional period and you won’t be charged.†
When does my Postmates $25 Credit expire?
The $25 Meal Credit only applies to the first order following your Meal Credit code redemption and must be used by 10/31/20.†
How do I register for this offer if I purchased an eligible Samsung Galaxy device?
1. Download and install the Shop Samsung app on your eligible Galaxy device from the Galaxy Store or Google Play Store.
2. Open the Shop Samsung app and tap the "Menu Icon" on top left > select "My Inbox" > tap SEE IF I’M ELIGIBLE for this offer.
3. Scan your device IMEI barcode from your eligible Galaxy device retail box OR copy and paste it from your device.
How to scan your retail box: • Tap ALLOW, when prompted, to allow Shop Samsung to take pictures and record video. • Align your eligible Galaxy device retail box barcode inside the viewfinder to scan your box. If unsuccessful, tap TRY AGAIN or tap FIND DEVICE IMEI to copy and paste your IMEI.
How to copy and paste your IMEI: • Tap FIND DEVICE IMEI or go to Settings > About phone, then tap and hold your IMEI Number to copy it to your clipboard. • Once copied, tap the back button at the bottom of your phone to come back to the Shop Samsung app and paste your IMEI into the IMEI field. You can also come back to the Shop Samsung app by tapping the "Menu Icon" on top left > select "My Inbox" > paste your IMEI into the IMEI field.
4. Once your IMEI has been scanned or copied, tap VERIFY. 5. If you are eligible and not signed in to your Samsung Account on your device, you will be prompted to sign in or create an account to register for the offer. 6. Fill out the required information, tap SUBMIT and if prompted, upload receipt/proof of purchase with your purchase date visible by 11:59:59 PM ET on August 14, 2020.
How do I register if I purchased multiple, eligible Galaxy devices?
You will need to register each device individually through the Shop Samsung app. After registering the first device, tap REGISTER ANOTHER DEVICE to continue registering your next device.
How do I redeem my Postmates gifts?
Once your registration is approved, you will receive an email with your Postmates gifts. Follow the redemption instructions to redeem.
Postmates Unlimited Free Deliveries: 1. Tap the "Redeem Postmates Code" CTA in the email. 2. Sign in or create your Postmates account. 3. On the Unlimited sign up page, enter credit card information. 4. If the gift code hasn’t been already automatically applied, tap "Have a promo code" and enter the Unlimited gift code received in the email. 5. Tap "Try Free" to receive your free 1-year subscription. 6. Subscription will auto-renew at the standard subscription price after one year if you do not cancel.
Postmates $25 Meal Credit: 1. Log into your Postmates account on the mobile app or web and go to Profile -> Settings and tap on "Promos and Credits." 2. Tap "Enter Promo Code." 3. Copy and paste your Postmates $25 meal credit gift code (sent via email) into the applicable coupon field. 4. When making your purchase, the $25 credit will be applied at checkout to the first order following your Meal Credit code redemption and must be used by 10/31/20.
How do I redeem my Galaxy Store gift?
Once your registration is approved, your 10,000 Samsung Rewards points will be automatically applied to your account. You will receive an email with the Galaxy Store gift redemption instructions. Follow the instructions to redeem. 1. Tap the "Redeem Galaxy Store Gift" CTA in the email or via the Shop Samsung app notification. 2. Open the Galaxy Store app. 3. Download your favorite game and begin playing. 4. Select the in-game item you want to purchase and tap "Use discounts" as payment method. 5. Select "Samsung Rewards" as your payment method and confirm payment. 6. Use your in-game item and have fun playing.
The Shop Samsung app asks me for permission to make and manage phone calls. Why does Shop Samsung need access to this information?
Shop Samsung app will require this permission for any user that has an Android 9 or earlier generation device. This Android permission is required to check your device IMEI for eligibility. Shop Samsung app will not access your contacts or address book.
The Shop Samsung app asks me for permission to access my camera. Why does the Shop Samsung app need this access?
If you are an Android 10 user and you select the "Scan your retail box" option, Shop Samsung app will require camera permission to capture your device IMEI for eligibility.
The Shop Samsung app asks me for permission to access my contacts when I tap the REGISTER NOW button on the promotion. Why does the Shop Samsung app need access to this information?
Shop Samsung app requires this Android permission to access your Samsung Account to log you in automatically. Shop Samsung app will not access your contacts or address book.
Can someone else register my offer claim on my behalf?
No, you must register your own offer claim. Rules specify that you may not have a third-party representative register on your behalf.
What kind of proof of purchase will I need to provide to redeem this offer?
If you’ve purchased an eligible Samsung Galaxy device during the eligible purchase period, you may not need to provide any additional proof of purchase. If prompted to provide proof of purchase, you can use: a. In-Store Purchase: Save your register receipt. b. Online/Phone Purchase: If ordered online or over phone, please save email confirmation of purchase as well as the packing slip received with the device. c. If you do not have any proof of purchase, you will need to return to the carrier/seller store and request a proof of purchase that lists which device you ordered as well as its purchase date.
What happens if I purchased my eligible Samsung Galaxy device on Samsung.com or the Shop Samsung app?
As part of the checkout process, please make sure your gifts are in your cart before checking out. Your gift will be sent digitally to the email address you purchased with. For additional details, see associated Terms and Conditions at checkout.
Am I able to submit an Offer Claim Form if I purchased my eligible Galaxy device on Samsung.com or the Shop Samsung app, but opted out of selecting a gift at checkout?
Unfortunately, you will not be eligible to submit an Offer Claim Form in this case. Your gift must be selected at checkout to obtain your gift. For additional details, see Terms and Conditions at the bottom of the page.
How do I redeem this offer if it was purchased on behalf of a business?
For 50 or more devices, please contact firstname.lastname@example.org to obtain a registration form. The email account will only respond to inquiries involving large quantity submissions.
What information do I need when registering my claim?
You must have your eligible Samsung Galaxy device(s) as well as the receipt(s) in hand (if prompted) to fully complete the registration process.
If I lost my receipt/proof of purchase to the qualifying device purchase, can I still participate in this offer?
If registering for the promotion via an eligible Samsung Galaxy device, you may not need a receipt/proof of purchase to participate. If prompted, you will need to provide proof of purchase. If you do not have a receipt/proof of purchase, please see your retailer and request a new receipt listing your eligible Samsung Galaxy device and the date you purchased it.
When is the latest I can enter my information in the Shop Samsung app to take advantage of this offer?
You will not be able to register for this offer after August 14, 2020, and will no longer be eligible for the offer after that time.
What happens if I am having general problems with my claim registration?
To receive help with your registration, you can engage in a Chat conversation by tapping the chat icon at the bottom right of your screen or you can contact Samsung Customer Support at 1-866-888-5503 for further assistance.
What do I do if I registered my information, but I have not received an email or app confirmation within 48 hours?
1. From the app, you can check your registration status from Menu > My Inbox or online via the check gift status section at the bottom of the support page here. 2. Check your Spam folder (emails will be sent by email@example.com or firstname.lastname@example.org). 3. If there hasn’t been an update to your registration status within 48 hours, please contact Customer Support at 1-866-888-5503.
What do I do if I am rejected?
You will receive an email explaining why your claim registration was rejected along with the steps to resubmit. You cannot resubmit an offer claim form more than one (1) time. Resubmissions must be completed by August 21, 2020. If you do not receive this email, please contact Customer Support at 1-866-888-5503.
Where should I go if I need to resubmit my claim?
If your claim has been rejected, you can resubmit your claim with receipt/proof of purchase from the link sent in the email you have received. You can check your registration status in the app from Menu > My Promotions or online via the check gift status section at the bottom of the support page here.
What can I do if I receive a networking error when uploading my receipt in the Shop Samsung app?
Please note the maximum file size allowed is 12MB. Please check your file size and try uploading your receipt again.
What should I do if I’m taking a picture of my receipt but the picture comes out blurry?
Please try to take the picture in good lighting and ensure receipt/confirmation date and qualifying device name are clearly readable. Please note the maximum file size allowed is 12MB.
How long will it be before I can see a status update after submitting a claim?
Please allow at least 48 hours after submitting for your registration status to be available using the email address you registered with for the offer.
What other resources are available if I have questions that are not answered by this document?
You can get additional help by calling Samsung Customer Support at: 1-866-888-5503.