Refrigerator Water Filter - HAF-QIN

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HAF-QIN/EXP

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Features

Is this filter compatible with your fridge?

Learn More

Fresh Filtered Water at Your Fingertips

Samsung Side by Side and French Door refrigerators with an ice and water dispensers are equipped with a water filtration system. Whether located inside or outside the refrigerator, both filters aid in contaminant reduction. Enjoy fresh filtered water right from your Samsung refrigerator dispenser without a worry.

Save more, for you and environment

With fresh-tasting filtered water just a fingertip away, you can save money. Your contribution to keeping the environment free from plastic bottles starts now.

Certified Performance

Samsung water filters are tested and certified by NSF International, a not-for-profit, independent third-party certification organization dedicated to public health, safety, and environmental protection. Its certification is widely recognized around the world as a guarantee of safety.

Substance Reduction

Made from a premium grade carbon block, Samsung water filters help remove substances which may be present in your water such as chlorine, microbial cysts, heavy metals & chemicals - common industrial substances with high toxicities that can infiltrate water source.

Filter Light Indicator

Simply refer to your Samsung refrigerator’s digital panel for the filter light indicator. When it is time to replace the filter, the light will turn red. You might also like to place a monthly reminder sticker (included inside every cartridge package) on the filter cartridge.

Samsung Genuine Parts

Purchasing a Samsung Genuine water filter cartridge will guarantee authenticity and performance. Samsung genuine filters enjoy Samsung's quality to fit your Samsung refrigerator.

Specifications

  • Rated Capacity

    300 gal

  • Dimension (WxHxD) (incl. Hinge and Handle)

    6.0 X 6.0 X 21 mm

  • Net Weight (kg)

    0.345 kg

  • NSF 42 NSF 53

  • Installation

    90° Rotate and Lock

  • DA97-08006C

  • DA97-17376B

  • Korea

Reviews

Refrigerator Water Filter - HAF-QIN

3.4

Recommended by 64% of customers.

Write a review
5 stars 51%
4 stars 8%
3 stars 5%
2 stars 8%
1 stars 30%
Features 3.0
Performance 3.4
Design 3.0
Value 2.6
AI review summary
  • Many customers praise improved water taste, describing it as fresh, crisp, and free from unpleasant odors.
  • Several report dangerous leaks and flooding in kitchens and basements due to improper seals and poor fit.
  • Some receive faulty filters that won't install, reset, or function properly even when purchased directly.
  • A few experience difficulty physically installing or removing filters and persistent indicator light failures.
  • Others express frustration with inconsistent quality control and have switched to third-party alternatives.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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274 Reviews

KDoubleu
1 (9,999)

2023-05-12

Memphis, TN

1 (9,999)
I didn’t read the reviews before removing my original filter to make sure I ordered the correct replacement. When I tried to reinsert like instructions for inserting a new one until my new cartridge came, it hissed and leaked all in my drawers. I am terrified to leave it without my frig flooding! I just left it out and hope I can make ice since I had to reset my ice maker! I have no confidence that a new filter will work bc I should be able to stick my original one in as a placeholder. I have been referring everyone to your product but can’t in good conscience anymore bc if this major defect! Help! What are my options!? Very disappointed.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2023-05-17

Samsung Customer Care

Hi There, Let's check all possible solutions to replace your water filter easily. Your water filter can be changed quickly and should only take a few minutes. Please follow these steps. 1. First, turn off the water supply and then locate the filter. Please consult your user manual if you need help finding where it is. 2. Open the water filter cover and rotate the old filter counterclockwise to unlock it. 3. Then, pull it straight out to remove it from the filter housing. 4. To insert the new filter, first, remove the protection cap from the top of the filter. Then, push it straight into the filter housing and turn it clockwise. 5. Make sure the lock symbol matches up with the indicator line. Please click the link for reference. See HAF-CIN and HAF-QIN filter types to read the information and watch the full video for tips.: https://www.samsung.com/us/support/answer/ANS00060149/ Should you need support in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145785876, to help our team pull up your information when you message us. Have a great day. -John

Frank S
5 (9,999)

2020-11-23

Hackettstown , NJ

5 (9,999)
i seem to disagree with the other reviewers. i followed the instructions, but the filer was very difficult to remove, so the first time i called samsung's help line to see if it was ok to remove with a pliers. they said "yes". i removed and reinstalled with no problem. we drink a lot of water, so i knew the filer wasn't going to last 6 months; it lasted about 3-3 1/2. our house has a whole house filter on it anyway, but this filter seems to make the water taste cleaner. even the cats prefer water from the refrigerator than the tap! i usually order two filters at a time, in case they are on back order. this will be my third filter. i have no complaints!
I recommended this product.
Helpful?
Originally posted on Samsung US
TacomaNerd
5 (9,999)

2024-02-15

Tacoma, WA

5 (9,999)
I held off on buying these for a year or two because of the reviews. Haha. May have been a first timers luck, but I had no issue installing it in my 4 door, 28cu, smart hub fridge. No leaks or anything unusual rather than water sputtering out of water dispenser for a few seconds as it adjusted to the new filter. I didn't turn off my water (tough to get to without scratching my tile floors), but just gently turned the water filter into place until it caught and went in. Had to do an extra rotation at first since it didn't seem aligned, but eventually went in, no problem. Best of luck! Hopefully my luck continues... haha
Helpful?
Originally posted on Samsung US
TexasTD
1 (9,999)

2021-03-02

Pflugerville, Texas

1 (9,999)
i purchased the exact genuine samsung water filter, haf-qin/exp, for my 3-month old refrigerator. new filter does not fit. with calipers, i measured the dimensions of the plastic catch (showing mechanical conflict) and catch is thicker on the new filter (batch code a8441) than the original filter (batch code b0431). very disappointing quality issue for an expensive new refrigerator. from other comments, i see this is a known issue to samsung. the link i see on some comments, which is supposed to help you install new filter does not work either. why hasn't this issue been resolved by recalling defective filters?
Helpful?
Originally posted on Samsung US
Response from Samsung:
2021-03-02

Samsung Care

I really understand your concern. We want to do all that we can to help you with your water filter. We can look into other options of assistance; please try contacting our Social Media team to resolve this for you. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number:
 1143026964

samsungcust
1 (9,999)

2023-02-03

Indiana

1 (9,999)
I bought samsung bespoke fridge, and then I got this filter for modelDA97-08006C-A. I have the DA97-17376B replacement filter. I am pregnant and I thought this filtered lead. I can't find the performance data sheet anywhere for this. I relied on this filter to filter lead because it had the NSF label. I bought a genuine one. Where is your performance safety data sheet for this? If you can't provide that to me, then basically I was duped by shady marketing. If you need a filter to filter lead, I advise anyone to do their research as it seems this product is duping people into thinking it filters lead.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2023-02-08

Samsung Care

Greetings! Congratulation on your journey with an infant on the way. Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards. NSF/ANSI 53: Asbestos, Atrazine, Benzene, 2, 4-D, Carbofuran, Chlorbenzene, Cyst (99.99%), Endrin, Ethylbenzene, Lead, Lindane, Mercury, O-Dichlorobenzene, P-Dichlorobenzene, Tetrachloroethylene, Toxaphene, Turbidity I have shared the Samsung link below for your reference to the water filter standards we have. It's the 7th drop-down (Water filter standards). Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ For more information about these standards, visit National Sanitation Foundation. https://www.nsf.org/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145432118 to help our team pull up your information. Leo

Peanutlil
1 (9,999)

2022-03-09

1 (9,999)
I have pulled my filter apart and it wasnt blocked....its timer set not performance based. Plus what the heck samsung, charging a small fortune for the fridge and then a whopping $ price for upkeep on the filters... I think its scandalous and had i known what i knew now. I would have gone miele or liehberr. Lesson learnt, this is my last samsung product.... TVs glitchy... gone to apple with the phone and all my house products are miele now... except this abomination.
Helpful?

Features

1 (9,999)

Performance

2 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-03-09

Social Media

Hello, thank you for reaching out and apologies the filter is causing you issues. Please reach out to our Social Media channel via Facebook PMs and a representative will look into this for you.

Honest1
1 (9,999)

2024-01-17

1 (9,999)
These filters don't last as long as Samsung say, 3.5 months tops and they are expensive compared to other brands of fridges
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
dberko
4 (9,999)

2021-04-10

4 (9,999)
i put the filter in and that fit fine. i went to reset the filter light - hold reset button 3 sec. nothing, it will not reset. text support said: ?unplug it (or turn off power at the circuit breaker), wait some time for the electrical charge to clear out of it (usually 1 to 5 minutes at most), and then power it up again." that does not seem right. i have to pull the refrigerator out and unplug.? really after chatting the rep said to hit the lock button for 3 seconds. ok i tried hitting the lock button and then hitting reset. guess what that worked. remember to hit lock again. the owner manual should have stated this and not waste my time researching the issue and going through the chat. at least that worked.
I recommended this product.
Helpful?
Originally posted on Samsung US
Justbelookin
1 (9,999)

2021-01-26

1 (9,999)
we have had our fridge for about 8 months. bought this replacement filter in dec. now in january we notice that the water coming out of the filter is leaving a white residue behind. our tap water is not doing this. only from this filter. spent 40 minutes trying to get support and just kept getting passed around to extensions. guess i have to pay for a new genuine filter and hope i get a good one. can't get support on this one from the company. its past 15 days for a return so stuck. i'll be sure to test the new one and return at any sign of residue. buyer beware.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2021-01-27

Samsung Care

Is this only happening with the new water filter? We would need to gather more information regarding your concern. Can you reach out to us? We can assist you there. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142892294

MiliCee
4 (9,999)

2025-02-01

4 (9,999)
We got our fridge going on five years now. Loved it, still love it though the doors are not closing as smoothly and need a little help getting shut, handles are starting to creak or fittings are a little loose, the deodorizer is a little less optimal. My main disappointment is in the sustainability of everyday use, namely the water filter. How does Samsung build an awesome overall product without considering the long term environmental effects of their disposal accessories ? I don't get why the water filter does not come with some type of recycling guidance, even if just for the hard outside plastic. I totally understand that the water filter is very particular in nature, but can't a solution be sought other than landfill ?
I recommended this product.
Helpful?
Originally posted on Samsung Canada
Bespley
5 (9,999)

2026-01-01

5 (9,999)
[This review was collected as part of a promotion.] The Samsung water filter cartridge for my Samsung Ai Bespoke 4 door french door refrigerator it top notch. It filters out all the bad stuff you don't want in your water with ease. It is compatible with many of the Samsung refrigerators so it makes replacement so easy. It is super easy to replace the old filter and does not require using any special tools or expertise. Made of high quality materials so you know it will be reliable. I love that it has a capacity of months so no need to replace that often. I would highly recommend this Samsung water filter.
I recommended this product.
Helpful?
Originally posted on Samsung US
Agus
5 (9,999)

2026-05-20

5 (9,999)
[This review was collected as part of a promotion.] This filter was exactly what I needed for my refrigerator. It fit perfectly and was very easy to install. Water tastes clean and fresh. I know there is a ton of copies out there, but I always feel it is a safe bet going with the original from the manufacturer. No complaints so far, and none to be expected. PRO TIP: Make sure that you turn off your water line so that you have a clean installation and avoid any mess. Leaving water behind in the filter area will cause mold to grow and you will be very unhappy the next time you have to replace your filter.
I recommended this product.
Helpful?
Originally posted on Samsung US
Sarah
1 (9,999)

2021-08-19

1 (9,999)
i love my refrigerator. great design and function. the old design of water filter worked very well. i purchased a new one and installed it. it had a different fit and was hard to get in. the carafe would fill an inch at a time and the dispenser would stop and not work. i went to the trouble shooting samsung site and figured out it was the filter. i removed the filter and everything is working. i check the filter area for leakage but have not found anything. is the old filter coming back? i give 5 stars to my fridge and 0 stars for the new filter.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2022-04-01

Samsung Care

Hello Sarah, Thank you for reaching out and sharing your feedback about your Samsung refrigerator. We are glad to hear that you love the product's design, function, and how the old water filter worked in your refrigerator. I understand you had a hard time replacing the water filter with the new model. We appreciate your patience in dealing with the situation. We are here to help. We recommend using Samsung Genuine Filters that are designed to work with your Samsung refrigerator. Using third-party water filters may cause a leak and damage the refrigerator. I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator. You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144358276. -Noraina

Groll
1 (9,999)

2024-06-26

Georgia

1 (9,999)
I purchased a genuine replacement filter using the Samsung Subscription Service. The filter replacement seemed easy enough...unscrew the old filter and screw in the new filter. I did this in the evening and at the time everything seemed ok. I woke up the next morning and my kitchen AND Basement was flooded. Several thousands of dollars in damage. When I removed the new filter I installed I could tell the water was dripping from the plunger/nozzle on the filter housing. Not enough to give any warning at the time of the replacement of the filter. As evident with the numerous bad reviews there seems to be a design flaw or just plain bad engineering with the filtration system. I would highly recommend staying away from Samsung Refrigerators.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2024-06-27

Samsung Care

Hello, We understand the disappointment of dealing with the leaks. Let us help. Below is a troubleshooting link to help when the water filter leaks. Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147275743) to help our team pull up your information when you message us. Thank you. -Angelica

Dawn
2 (9,999)

2022-04-11

WA

2 (9,999)
my fridge model, rs22t5201sr/aa, needs a "for use in system da97-08006c-a" (that "a" at the end is very important!). when changing the filter last night i noticed that the box stated the correct "for use in system" product #, but the actual filter did not have the a at the end of the #. it appears that it makes a 100% difference as to whether or not you'll have a huge puddle of water on your floor after a filter replacement. more like a warehouse packaging issue- since the product in the box was not what was listed on the factory packaging.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2022-04-13

Customer Care

Hi Dawn, Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue. For the immediate resolution of your concern, you may reach us via the following details. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for choosing Samsung. Reference number:1144400519 ^Ross

Cut fingers
1 (9,999)

2023-05-15

1 (9,999)
Good product but need a chainsaw to get out of packaging WHY. 2 cut fingers
Helpful?

Features

3 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

3 (9,999)
LindaL
1 (9,999)

2022-12-12

Philadelphia

1 (9,999)
I bought the genuine replacement filter for my Samsung Bespoke 4 door flex fridge when the bought the appliance 6 months ago. As soon as the fridge told me to replace the filter, I did so. What a mess! It leaked everywhere. Then I looked here and saw that this is an ongoing issue. Has Samsung fixed this since I bought the filter? Not only did I purchase the Bespoke fridge, I also purchased the matching range and microwave at the same time. Is this really how you treat customers? What is the fix for these defective filters?
Helpful?
Originally posted on Samsung US
Response from Samsung:
2022-12-14

SEA Care

Thanks for sharing your review, LindaL. Let's go ahead and check why the water filter is leaking. Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Please visit these links for details. Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/ How to prevent and stop water leaks from your refrigerator| Samsung USA https://www.youtube.com/watch?v=uU6XADBosVo The water filter light on your fridge operates on a timer and will turn on after six months. It will turn red after six months for models where the indicator is always lit. Please check these links for details. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Unlock your refrigerator control panel https://www.samsung.com/us/support/answer/ANS00035741/ Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. ^Camille

Drumstig
1 (9,999)

2021-06-08

Concord, CA

1 (9,999)
i have installed two genuine samsung replacement water filters in the last two weeks and have experienced water leakage both times. fortunately, i discovered the first water leak of several gallons before it could do damage. once the filter is inserted and locked into place, i hear a continuous hissing sound and then water sprays down inside of the refrigerator through the middle drawer and into the freezer and down to the pan on the bottom of the unit. when i reinstall the old filter, the hissing and water leakage does not occur. up until now, i have never experienced this problem and i have owned and maintained this refrigerator, model number rf23m8070sr/aa for over two years. i am extremely disappointed in a possible water damage problem with no apparent solution.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2021-06-15

HARR

We’re so sorry to hear about this, . We would be more than happy to speak with you directly to determine how we can best assist you with this. Please reference ticket number 1143418477, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

Mary
5 (9,999)

2026-05-20

5 (9,999)
[This review was collected as part of a promotion.] I am very satisfied with the HAF-QIN Refrigerator Water Filter. The installation process was quick and easy, and it fit my refrigerator perfectly without any issues. Since replacing the filter, the water tastes fresh, clean, and much better than before. What I appreciate most is the reliable performance and the noticeable improvement in both water and ice quality. It gives me confidence that my family is drinking cleaner water every day. The filter also lasts a long time and provides great value for the price.
Helpful?
Originally posted on Samsung US
JimSD
4 (9,999)

2022-01-18

4 (9,999)
i have the 4-door flexzone fridge, rf24r7201sr, manf oct '20, came with haf-qin-exp filter (says replacement filter is da97-17376b, for use in system da97-08006c). replacement filter matched but said for use in system da97-08006c-a. oddly, the orange store sells this same filter but has haf-qins-exp on the package (but filter itself says haf-qin-exp). samsung support couldn't explain the differences so -1 star. i turned off the main water supply and let out some water from the fridge to relieve the pressure, removed the old filter, following suggestions here: https://www.samsung.com/us/support/troubleshooting/tsg01109722/ installed new filter turning a few times before it seated but seemed to fit ok. ran about 5 gals through after, everything seems good, no leaks or issues.
Helpful?
Originally posted on Samsung US
BruPaq
2 (9,999)

2024-12-16

2 (9,999)
I've replaced other brands without trouble. This one leaked after putting the filter back in (inspected it for a proper part number, which isn't readily available even with "smart" things. Filter end is square, hole is round (not a fantastic idea). Filter doesn't go in smoothly, took several tries. Drip tray should clearly indicate whether it's required or not (and a label... even a picture .. would be good. We have an oven also and there are some strange design choices on that, will save for another time.
Helpful?
Originally posted on Samsung Canada
Tiff
1 (9,999)

2026-03-02

Fort Wayne indiana

1 (9,999)
The water filter is so hard to get on. I just replaced mine a month ago left for work on Friday came home after 9hrs to find i has w inches of water in my kitchen, dining room, laundry room, and living room. I have water damage to everything carpet has to be replaced and cabinets and since it was the weekend have to wait till Monday for insurance and hope they will cover it. I am scared to leave to house now. O yea not mention my neighbor also have water damage. This all had to do with the water filter.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2026-03-02

Samsung

Hi Valued Customer, We value the details you shared about your Samsung refrigerator and the leaking that occurred during the water filter replacement. To help ensure the correct filter is used for your refrigerator model, and to avoid issues like leaking or improper fit, you can use Samsung’s filter lookup tool. You can explore the full guide here: Find the correct water filter for your Samsung refrigerator https://www.samsung.com/us/home-appliances/refrigerators/water-filters/find-your-water-filter/ If your refrigerator experiences leaking after a filter replacement, reviewing the proper installation method can help ensure the filter is fully seated and aligned to prevent drips or water bypass. You can explore the full guide here: How to replace the water filter in a Samsung refrigerator https://www.samsung.com/us/support/answer/ANS10005090/ If the issue persists, please do not hesitate to reach out through the options below: Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose Samsung Community: https://us.community.samsung.com/ Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When contacting us, please have this reference number (1152189920) available so we can assist you promptly. We appreciate hearing from you, and Samsung truly values your business.

oldk94
2 (9,999)

2020-06-07

2 (9,999)
[This review was collected as part of a promotion.] we bought this filter from samsung after doing some research. there are a lot of 3rd parties provide same model filter, but some of them has fitting and leaking issue, so we decide to buy the original samsung one to avoid problem. but we are wrong!!! this water filer doesn't fit our samsung fridge perfectly even it's same mode.it won't go all the way in after install the new filter. we don't have the leak problem so far, but it just does't give us the original feel. it's a bit disappointment.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2020-09-22

Samsung Cares

Hello! This troubleshooting link will help resolve your water filter concerns https://bit.ly/2FZKC5o ^Ty

potratzable
5 (9,999)

2024-01-26

5 (9,999)
There were several complaints about leaks, but to me, this filter change was really easy compared to other appliances. I just followed the directions - which is not super convenient but worked. Shut off the water Drain the water line through the dispenser Rotate the filter counter-clockwise, 180 degrees Remove filter Insert new filter Push in while rotating 180 degrees clock-wise Slowly open the valve and refill the line Run some water through the dispenser and throw out. All done.
Helpful?
Originally posted on Samsung US
Anonymous
1 (9,999)

2023-04-08

The Hospital

1 (9,999)
This review is strictly for the packaging you put this filter in. I am typing this with fully bandaged hands as you made the plastic impossible to come apart and now I have lost several layers of skin on my hands. I now require assistance doing simple household tasks like using a fork or using the restroom. I hope whoever decided this packaging was right for this filter has a horrible summer and stubs their toe every time they walk to the restroom in the middle of the night.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2023-04-10

SEA Care

Good day, We appreciate the opportunity to help; We would love to discuss your water filter to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. -John

Rkellar
1 (9,999)

2023-06-08

Dexter New York

1 (9,999)
Just bought a Samsung refrigerator . Ran over a gallon of water through the system. I tested the water from the fridge and got 154 PPM. I tested the water from the tap and it was 171 PPM. Apparently it doesn’t filter out a lot of chemicals. I had a Zero Water that I discarded because the fridge had a filter. That was a mistake. There is no listing of the filter’s efficacy. I wonder why! Will have to install a filtration system prior to connecting to the fridge.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2023-06-08

SEA Care

Hi Rkellar, Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. -Ernest-

Unhappy
1 (9,999)

2026-02-27

Big Stone Gap, VA

1 (9,999)
This is my 2nd time replacing the filter on my fridge. Woke up the next morning to my kitchen flooring completely soaked. I've done everything I know to do to this filter and its still leaking. I've removed it and reinserted it multiple times. Trying to return the filter I just bought is impossible. My floors in my kitchen are already warping. I'm gonna end up having to re-floor around my refrigerator because if this. What a nightmare, stay away!!!
Helpful?
Originally posted on Samsung US
Response from Samsung:
2026-03-02

Samsung

We appreciate the thorough details you shared about the water filter concern, including the multiple replacement attempts and the situation you noticed after reinstalling the filter. A helpful guide under “Leaks from the refrigerator’s water filter” walks through the steps to check the filter installation, filter type, and filter housing. Please visit https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter If water continues to appear after completing the steps in the link, we’re here to support you further. Please contact us using the options below and include your reference number 1152189894 so your details can be located quickly: • Facebook Messenger: https://m.me/samsungsupport • X (Twitter): https://x.com/messages/compose?recipient%20id=18768513 • Samsung Community: https://us.community.samsung.com/ • Samsung Customer Care: 1‑800‑726‑7864 Samsung really appreciates your business.

LiliA
5 (9,999)

2023-08-31

5 (9,999)
We feel great about this purchase. Buying the 4 pack has us covered for a couple years, and it saved a lot of money. We ordered the filters on Tuesday and they arrived on Wednesday! The package comes with a method to verify that the filters are genuine, which I appreciate. Changing the filter was relatively painless. Taking the old one out was a little difficult but the new one went in no problem and i haven't noticed and leaking or other issues.
I recommended this product.
Helpful?
Originally posted on Samsung US
Genuinely Loyal
2 (9,999)

2024-08-28

Hayward CA

2 (9,999)
I always buy Samsung genuine filters. I know you are fighting thefts but at what expense. Honestly I have to work hard to get the filter out of the packaging. The plastic is so hard and no way to open it so I have to cut open the packaging which creates sharp edges and points. Honestly, this is at best dangerous. I really would not want to injure myself just to get the product. Can you please do something to make this better?
Helpful?
Originally posted on Samsung US
Response from Samsung:
2024-08-28

SEA CARE

Greetings! We understand where you're coming from. Please know that your convenience is essential to us. Should you require assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147481982, to help our team pull up your information. Have a great day! ^Chrystel

Mikey bam
1 (9,999)

2023-11-24

Surrey

1 (9,999)
Like another person in the reviews below, I bought this fridge around 2 years ago and it looks from this page that samsung have discontinued the filter and left with no replacement. Your ice or water dispenser will not work without a filter replacement every 6 months. My advice find a brand with more universal fittings for water filters because Samsung will corner you into buying a huge expensive fridge that will only last 2 years.
Helpful?
Originally posted on Samsung UK
tiny grandma
3 (9,999)

2023-08-15

sequim, washington

3 (9,999)
we purchased a complete kitchen of bespoke products. they look great BUT i would like them to come with manuals you don't have to search for online AND i wish i were strong enough to change the water filter in my refrigerator! sheesh people, even my ex-marine, strong friend, could barely get it in his own refrigerator! it says you don't need to turn the water off to change the filter but the pressure behind is too great for me.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2023-08-17

Customer care

Hi there, Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. -Ernest-

Jenny
5 (9,999)

2026-05-20

Willingboro, New Jersey

5 (9,999)
[This review was collected as part of a promotion.] I like this filter because the water always tastes good and it works fast. The water has a high quality clarity look. It smells like real water. NO chemicals or anything! This filter is the same filter I purchased for another refrigerator I had years ago. I love that this filter is compatible with my recent Samsung refrigerator. This filter lasts a long time. I change the filter once a year and it is very easy to use and install.
I recommended this product.
Helpful?
Originally posted on Samsung US
Anonymous
1 (9,999)

2025-11-26

Port St Lucie, FL

1 (9,999)
This filter will not work with the Bespoke french door fridge. EVERY time I've replaced it, the filter housing breaks. I'm awaiting the cost and service appointment since it is now outside the one year warrant. I cannot believe Samsung is not standing behind this awful product. User beware. If you have a Bespoke french door fridge with beverage center, you're likely to break your fridge replacing with the EXACT same filter.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2025-11-28

SEA Care

Hi there, We understand how you feel about your overall experience with the water filter. We want to speak to you directly to know the refrigerator model and see what options we can offer to help you. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151433588) when you message us so our team can retrieve your information. Thank you. -Camille

Nanners
2 (9,999)

2022-12-14

Colorado Springs, CO

2 (9,999)
I bought this fridge because it is a Samsung. There is a water pitcher in mine that is supposed to refill automatically, but it's hit and miss. Which is sooooo disappointing because that's one of the things that sold me on this particular refrigerator. I'm going to need to order a filter now and reading these reviews is not encouraging. PLEASE TELL ME SAMSUNG HAS DONE SOMETHING ABOUT THIS ISSUE THEY ARE VERY AWARE OF?
Helpful?
Originally posted on Samsung US
Response from Samsung:
2022-12-19

Samsung Care

Hello there. We all know a working auto-fill pitcher is needed for you to get a glass of water. Let's go ahead and provide you with a guide on this. There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. Please check these links for details. Autofill water pitcher doesn't fill https://www.samsung.com/us/support/troubleshooting/TSG01201488/ Automatically fill your water pitcher in your Samsung fridge https://www.samsung.com/us/support/answer/ANS00062328/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145261340) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille

whereisyourpedt
1 (9,999)

2023-02-04

1 (9,999)
This filter and refill is a joke. The performance data sheet isn't provided. If it doesn't remove toxic chemicals, then there is no purpose. It claims to be NSF, but I don't see the performance data sheet anywhere for this model and replacement. Provide the performance data sheet for this model and replacement. This would alsonw the second time I have left a review as it appears the first one hasn't been posted.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2023-02-09

Samsung Care

Greetings! Thank you for your time in writing a review of your genuine Samsung water filter. Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards. NSF/ANSI 53: Asbestos, Atrazine, Benzene, 2, 4-D, Carbofuran, Chlorbenzene, Cyst (99.99%), Endrin, Ethylbenzene, Lead, Lindane, Mercury, O-Dichlorobenzene, P-Dichlorobenzene, Tetrachloroethylene, Toxaphene, Turbidity I have shared the Samsung link below for your reference to the water filter standards we have. It's the 7th drop-down (Water filter standards). Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ For more information about these standards, visit National Sanitation Foundation. https://www.nsf.org/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145435383 to help our team pull up your information. Leo

JALR
5 (9,999)

2025-09-16

5 (9,999)
I live in the Midwest. I tested our city water and it is not anything I would drink. I never let my kids drink. For years I bought bottled water. After buying a Samsung fridge with water dispenser, I tested the water after putting in the filter. That is the best water filter Ever. Water tested, amazingly clean. Not afraid to drink the water from our Samsung fridge. Don’t believe me test the water yourself.
I recommended this product.
Helpful?
Originally posted on Samsung US
Fred
4 (9,999)

2024-03-02

Houston Texas

4 (9,999)
The filter is very hard to unscrew from the refrigerator. There is no way to unscrew it with your hand. The small handle slipped out of my hand. I had to get a 12 inch pair of pliers to grip it tight enough to remove and just as bad to reinstall. The water was off and the pressure released. I believe the refrigerator has a defective receptacle for the filter. I even coated the o-rings with rubber lube.
I recommended this product.
Helpful?
Originally posted on Samsung US
MUM18
2 (9,999)

2024-10-29

NC

2 (9,999)
When resetting the filter light, you must hold the unlock button FIRST for 3 seconds. The Samsung manual doesn't explain that. I found a YouTube and he explained it which made it simple. One little detail and much wasted time and aggravation could have been avoided. After you unlock, hold the reset filter button for 3 seconds. It will reset. Then hit the lock button again for 3 seconds to relock.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2024-10-30

SEA Care

Hi , Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. ^Charles

Eddd
5 (9,999)

2023-12-26

5 (9,999)
After reading the long "How NOT TO have it LEAK" review I grew a pair and went for it. The original came out easily. The new one leaked even though I gently pushed it in while turning it to lock. Then.... I shut off the water line to my refrigerator with the small ball valve behind the refrigerator, installed the filter the same way but without any resistance and turned the water back on. No leaks.
I recommended this product.
Helpful?
Originally posted on Samsung US
Gross
1 (9,999)

2023-09-16

1 (9,999)
The water tastes horrible with my most recent water filter subscription delivery. And good luck cancelling your subscription. No one at Samsung even understands what I mean when I say that I need to cancel my refrigerator water filter subscription. Yeah I know - first world problems. But seriously the water from this water filter tastes worse than from the tap. It has a toxic chemical taste to it.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2023-09-19

SEA Care

Hi there, We understand that the water's taste isn't up to your standards. We're here to help. I have shared the proper steps in replacing the water filter to get fresh and filtered water. Please head on over to the link below for a more in-depth guide. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146303576, to help our team pull up your information. Have a great day! ^Chrystel

DisinfectedRN
2 (9,999)

2024-11-17

Seattle

2 (9,999)
These suck. Just like all the other reviews, my original lasted for 6ish months and then I switched to this rendition and now I’m changing ever 3 months. It’s nice to see that everyone that gives this kind of review is told by Samsung that they are the problem. I think of this many people have the same problem it’s more likely a Samsung problem. But please gaslight me Samsung. I LOVE that.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2024-11-18

Samsung Care

Hi There, Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! -Ricardo

Jt4life
5 (9,999)

2026-03-10

Pittsburgh, Pa

5 (9,999)
[This review was collected as part of a promotion.] This Samsung refrigerator water filter has been excellent. Installation took less than a minute and it fit perfectly with no leaks or issues. The water tastes very clean and fresh, and the ice quality improved as well—no odd taste or odor. It’s reliable and lasts about six months like advertised. Definitely worth using the genuine filter for the quality and peace of mind. Highly recommend.
Helpful?
Originally posted on Samsung US
Scabdidly
1 (9,999)

2026-06-29

1 (9,999)
The recommended filter authentication app that accompanies the filter is absolute garbage. It’s beyond worthless and simply DOES NOT WORK. If an actual human being designed it, they should change professions immediately because they are unbelievably bad at what they do. The only way this app could be worse is if it somehow made your phone take a crap in your hand while you were using it.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2026-07-13

Samsung

We'd like to better understand your experience with the water filter authentication app, Scabdidly, and explore ways we can assist. Please reach out to us through one of the support channels below and provide reference number (1152781387) for prompt assistance. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) We hope to hear from you soon. Glaiza Samsung Care

MNshopper
1 (9,999)

2024-01-23

Minnesota

1 (9,999)
The Watts version of the filter was clearly designed by someone with no spacial physics knowledge. The 'finger friendly' curved grip gives you no leverage to turn it once it's halfway to the vertical position unless your wrist is double jointed. I can't even give the rest of the product any time for this review..when I had to use additional tools to twist the mechanism all the way.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2024-01-23

SEA Care

Hi there, Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews. Have a great day, -Ernest-

Lady
5 (9,999)

2026-05-20

Michigan

5 (9,999)
[This review was collected as part of a promotion.] I bought my refrigerator about a year and a half ago. I changed my filter every six months that’s quite requires. I have to tell you I love this filter. The only bad thing about it. Is you waste so much water when you first put it in but otherwise, the taste of this water is great. I wish there was a way that you didn’t have to empty so much water when you first put the filter in.
I recommended this product.
Helpful?
Originally posted on Samsung US
Equinoss
5 (9,999)

2023-08-31

5 (9,999)
The only problem i have when changing the filter is the weight of the fridge when pulling it out from the cavity. other than that, nothing. It is more easy compared to changing nappies.
I recommended this product.
Helpful?

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

3 (9,999)
dmom
1 (9,999)

2024-05-31

1 (9,999)
I have never had a filter so hard to install. My filter has leaked since the day we bought the refrigerator. I decided to check to see if the filter was installed correctly. It took over 30 minutes to get it back in and it is still leaking. It makes me want to get rid of my refrigerator which is less than 5 months old. No more Samsung refrigerators for me.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2024-07-02

SEA Care

Hi there, A refrigerator helps ensure your food stays fresh longer. Let's get the information you need to ensure the fridge is leak-free. The link below will help address the water leak from the refrigerator. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and video. Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147292202) to help our team pull up your information when you message us. Have a great day. -Ernest-

Teeski
2 (9,999)

2020-11-16

Douglasville, GA

2 (9,999)
i’ve already replaced the water filter. but for some reason the refrigerator is not recognizing the new filter. and i’m unable to turn off the filter code inside the refrigerator. i love sampson products. however with the difficulty of turning off the filter sensor after replacing filter i would not recommend
Helpful?
Originally posted on Samsung US
Response from Samsung:
2020-11-17

Samsung Care

Depending on the refrigerator you have, you may have to reset the filter light. You can do this by going to the Home screen, tap Apps, tap Fridge Manager, and then tap Fridge Settings. Tap Water Filter, tap Reset, and then tap Proceed. Just like that, your refrigerator's water filter timer will be reset.

Ahmad
4 (9,999)

2023-09-30

Raytown MO

4 (9,999)
D NOT FORCE IT IN. Slide the filter in with the arrows pointing to left and right. When it reaches the end and it stops moving STOP. Do not push any further. GENTLY and PERSISTENTLY turn the handle clockwise while pushing GENTLY in. It will lock it in place within 1 and half turns. The arrows will point UP.
Helpful?
Originally posted on Samsung US
Kris S
1 (9,999)

2024-01-11

Stoney Creek

1 (9,999)
I’ve tried two new filters and like many others have said it does not fit properly. The new filters do not fully lock like the original filter and will leak if you leave it in. **I have watched the YouTube videos and gone through the Samsung support pages so please do not respond with those weak answers**
Helpful?
Originally posted on Samsung US
Response from Samsung:
2024-01-11

SEA Care

Hi Kris S, We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146725625) to help our team pull up your information. Have a great day, -Ernest-

vinny
4 (9,999)

2022-10-20

4 (9,999)
very happy replacement filters are readily available for our Samsung refrigerator. What would be best is to change the product packing from hard plastic to a paper based package. The hard plastic is very hard to remove and when cut to release the filter the plastic edges are extremely sharp and cause cuts.
I recommended this product.
Helpful?
Originally posted on Samsung US
Julien
1 (9,999)

2023-11-04

Prescott AZ

1 (9,999)
I went to change the water filter in my Samsung refrigerator and no matter what I did it would not totally go in. I put the old filter back in and it works fine. Both filters have the same numbers on them, HAF-QIN/EXP, I bought a three pack, I tried another one and will not work either. So frustrating.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2023-11-07

SEA Care

Thank you for sharing your experience with the water filter not fitting correctly, Julien. Let me guide you in installing the water filter. Please see the guide, follow the hyperlinks, and watch the video in the links below for more details. Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146497303) to help our team gather your information. Have a great day. ^Charles

Troy
5 (9,999)

2024-01-29

NY

5 (9,999)
Bought a 3 pack and installed it 1 week ago. I`ve read lots of the reviews here and was curious why the ratings were not higher. The main issue most reviews had were about hissing noise and leaking. One reviewer though gave me hope as to how to properly install the filter without any issues. I purchased and installed and WHAMMO, LEAKS!!!! However just to be clear , i was in a rush , forgot what the one reviewer said and did a lazy ,rushed job. Heres the take away. Turn off the water to the refrigerator before installing the new filter. If you install the filter without doing so, then most likely your guaranteed to flood the kitchen in 15-30 minutes . The filter will not make a secure seal if you try installing with the water pressure still up. If you first shut off water and the then release any execess water from the fridge, it should be smooth sailing . Great product but alot of unfair reveiws. Maybe a better user guide would have helped . God bless and i hope this helps others.
I recommended this product.
Helpful?
Originally posted on Samsung US
David
1 (9,999)

2022-10-24

NC

1 (9,999)
I inserted my genuine Samsung water filter. Went out to run some errands. Came home an hour later and there's water dripping out of the ceiling in my basement. The genuine Samsung water filter didn't seal. I have replaced water filters my entire life, I know how to do it properly. Worst product ever.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2022-10-25

SEA Care

Hi David, Thank you for sharing your experience in a review. We are here to help. I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter It indicates an article about leaks in a Samsung refrigerator. If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1145074398. ^Rainly

orod
5 (9,999)

2021-11-04

Texas

5 (9,999)
very easy to install. i had to use pliers to remove the existing water filter but it was not that bad. i was really worried from the other reviews about the water filter not fitting but i did not have any issues installing the new one. i believe the year model of my refrigerator is 2020.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2021-11-04

Samsung Care

That is great news! I'm happy you didn't run into problems installing the water filter. ^Pat

Disappointed
1 (9,999)

2024-03-12

Florida

1 (9,999)
I recently purchased a water filter, installed it about one month ago, and ALREADY need a new one. I am terribly disappointed. I bought the refrigerator over a year ago and the original water filter worked great…now it tastes terrible and the “change filter” light is on. Ridiculousness.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2024-03-13

SEA Care

Hello there, We aim to ensure your fridge always functions at its best. Let's help you. We recommend following the resources below to rectify your concerns with the water's taste and the lit change filter light. Please click the link and hyperlink and watch the instructional video for tips. Water from the dispenser is warm or tastes bad: https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146944357, to help our team pull up your information when you message us. Have a great day. -John

KayS
2 (9,999)

2021-03-01

2 (9,999)
the filter that came with our fridge later about a year before the flow through the dispenser started to slow. the replacement filter lasted less than 3 months before becoming so clogged that the ice maker stopped working. if it's only going to last 3 months,i might as well try a generic.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2021-03-01

Samsung Care

The water filter should last longer than that. So we can look into your concern, please feel free to contact our Social Media team for help. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143021914

Moab Jim
5 (9,999)

2024-08-26

5 (9,999)
[This review was collected as part of a promotion.] With off-brand filters, you are not sure if you are filtering your water or contaminating it. With Samsung, I trust that only the finest media and containers are used in all of their consumer products. The filters last up to six months and there is never a question about water quality.
Helpful?
Originally posted on Samsung US
Samsungguy1981
4 (9,999)

2025-12-25

West Chester OH

4 (9,999)
[This review was collected as part of a promotion.] This water filter has always worked great with our counter depth refrigerator eliminating the need for a separate water filter system. Its made of good durable material so it never breaks when in use. Also the water always taste great with all the bacteria and impurities filtered out.
I recommended this product.
Helpful?
Originally posted on Samsung US
drjkbaer
1 (9,999)

2023-06-14

1 (9,999)
I am frustrated that I am inudated every day with requests for me to change my water filter cartridge and there is no water filter in my fridge I hope that someone from the company will read this and take me off the list off automatic notifications fridge is great by the way
Helpful?
Originally posted on Samsung US
Response from Samsung:
2023-06-15

SEA Care

Hello, We'll gladly help with what you're experiencing with your Samsung water filter, You may contact our Support Team via the link below to speak with a live representative to better assist you. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

chico
1 (9,999)

2026-02-28

Ohio

1 (9,999)
Sounds like Samsung constantly avoids OWNING up to the fact that the water filter is difficult to install and leaks happen often. They have used their standard blah, blah, blah language. This is an issue and so is their faulty ice makers. Do not sell/give my contact information
Helpful?
Originally posted on Samsung US
Response from Samsung:
2026-03-02

Samsung Care

Hi Chico, We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about leaks around the water filter. If moisture is appearing near the filter area, reviewing the filter’s condition, confirming it is fully locked, and following the location‑based leak steps can help identify whether the issue is coming from the filter, dispenser, or another section. If the filter does not seat or lock properly, this resource walks through steps that can help ensure a correct fit and seal. You can explore the full guide here: Fix filter fit issues in Samsung refrigerator https://www.samsung.com/us/support/troubleshoot/TSG10007311/ Please keep this reference number for your records: 1152190244. If issue persists, feel free to reach us through the following channels: Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business.

Serg
5 (9,999)

2026-01-08

Houston tx

5 (9,999)
[This review was collected as part of a promotion.] Samsung Genuine HAF-Qins Water Filter for Refrigerator this replacement cartridge is as described it is a bit pricey but the peace of mind knowing it is a quality product makes it worth it. the cartridge is very easy to replace and it takes every bit of 2 minutes or so to do it.
I recommended this product.
Helpful?
Originally posted on Samsung US
Cheely
2 (9,999)

2022-01-23

McDonough GA

2 (9,999)
ive changed the filter and water leaked everywhere. i had to keep removing it and installing it for it to work. i finally got it to fit but now my fridge hasn’t updated that the filter is replaced. it is still asking me to replace so now im unsure if its installed propery.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2022-04-01

Samsung Care

Hello Cheely, Thank you for reaching out and sharing your experience regarding the water filter in your Samsung refrigerator. I understand you had difficulties replacing the water filter. We are glad to know that you finally got it to fit however your fridge is still telling you to replace it. We appreciate your patience in dealing with the situation and we do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator. Another link you can check is this one https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator. You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ if there's a water leak in your refrigerator. Just click on "Leaks from the refrigerator's water filter". I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144357664. -Noraina

MeowMeow
5 (9,999)

2025-10-16

Marilla, NY

5 (9,999)
I've had my samsung bespoke for a few years. I get the water filters automatically sent. I was worried when I first got the fridge bc of so many complaints about the water filter. I have never, ever had a problem installing the filter. The water always tastes great.
I recommended this product.
Helpful?
Originally posted on Samsung US
Jerry D
5 (9,999)

2023-05-02

Dallas, Texas

5 (9,999)
Easy to replace and never once had a problem with any Samsung filter over 15 years and 2 Samsung refrigerators. You need to insert correctly and lock into place per instructions. Love the integration with SmartThings. Great quality drinking water. Worth the price.
Helpful?
Originally posted on Samsung US
00st
5 (9,999)

2026-03-12

5 (9,999)
[This review was collected as part of a promotion.] "Fits my Samsung Bespoke fridge perfectly. Pro Tip: After installing, run about 3 gallons of water through the dispenser to clear out the carbon air bubbles. Also, remember to Reset as it doesn't always reset on its own. Best taste for the full 6-month lifespan.
I recommended this product.
Helpful?
Originally posted on Samsung US
SSquare
4 (9,999)

2023-04-22

Missouri

4 (9,999)
Water filter works as intended, however the instructional video provided on the Samsung product page has left out a very important detail. To avoid damaging the fridge and to make the replacement smoother, remember to shut off the water line to you fridge.
Helpful?
Originally posted on Samsung US
Kshsu
5 (9,999)

2026-03-25

Georgia

5 (9,999)
[This review was collected as part of a promotion.] While it might be slightly more expensive than generic alternatives, the quality and peace of mind knowing it's a genuine Samsung product are well worth the price. The filter lasts for a full 6 months as advertised and the flow rate is consistently strong.
I recommended this product.
Helpful?
Originally posted on Samsung US
frank
1 (9,999)

2023-06-22

oviedo,florida

1 (9,999)
I changed the filter and the leaked all over the kitchen floor for couple of hours before i found out. It flooded the kitcen floor. i am afrad to insert back the filter so i shut the fridge water off. now my expensive fancy fridge doesnot have water or ice
Helpful?
Originally posted on Samsung US
Response from Samsung:
2023-06-27

Samsung Customer Care

Frank, let us get the fridge back on track. Please see the "Replace the water filter" section of the link below, go through the details, and watch the full video for information on replacing the water filter. Replace the water filter in your Samsung refrigerator /Replace the water filter https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145945192) to help our team gather your information. Have a great day. ^Charles

Winejew
5 (9,999)

2021-02-14

Boston

5 (9,999)
thry wers servicing the water line nesr our house and all our faucets were flowing brown, even after 10 minutes of flushing them out. while this filter definitely definitely saw a reduction in flow rate, the quality of the water was excellent as always.
I recommended this product.
Helpful?
Originally posted on Samsung US
Mgriff
1 (9,999)

2024-06-07

Nashville TN

1 (9,999)
I’ve had the Samsung refrigerator since May 2023, and am now buying my 5th filter. Terrible filter life. After 3-4 months, it is down to a slow trickle. Extremely disappointed in the filter. I haven’t gotten anywhere near 6 months with any of them.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2024-06-10

Samsung Care

Greetings! Experiencing such a short lifespan with your refrigerator's filters is certainly disappointing. We are here to provide some insight into the lifespan of the water filter. Water filters can have varying lifespans depending on factors such as water quality and usage patterns. Water Quality: If your tap water has a high concentration of impurities or contaminants, the filter may become clogged more quickly, reducing its effectiveness and lifespan. Usage Patterns: The frequency and volume of water usage can impact how quickly a filter becomes saturated and needs replacement. For example, a household with a large family or frequent water usage may require more frequent filter changes. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147223543 to help our team pull up your information. Leo

DebbieC
5 (9,999)

2026-01-19

5 (9,999)
[This review was collected as part of a promotion.] Love the beverage center. I can grab a drink or water easily. The door is much easier to open then the full fridge door. So convenient. Plus the comments I get on how cool a feature it is. I also love all the door panel options I had to choose from.
Helpful?
Originally posted on Samsung US
Ninnah
2 (9,999)

2025-10-15

London

2 (9,999)
It's annoying that customers are resulting into buying fake filters because of Samsungs lack of stock. Do not sell products that need replacement products if you can't keep up with supply. I should have looked into this before buying Samsung fridge.
Helpful?
Originally posted on Samsung UK
Eunah
5 (9,999)

2024-07-02

5 (9,999)
For my refrigerator, this water filter is best. I can drink and use ice without odor, bacteria, or worry. The water was filtered very clearly by using this filter and is long-lasting about 6 months. I am really satisfied the quality of this filter.
I recommended this product.
Helpful?
Originally posted on Samsung Canada
Girl in a Camera
5 (9,999)

2026-05-20

5 (9,999)
[This review was collected as part of a promotion.] Easiest filter replacement EVER!!!! Turn remove, add new one, turn, close cover, run water - and you're good to go. No fumbling to get to the back of the fridge where all the forgotten food has mummified. Front and center - as it should be!
Helpful?
Originally posted on Samsung US
kmtexas
4 (9,999)

2023-10-12

Texas

4 (9,999)
When the filter light came on for the first time, I took the existing filter out to get the correct number. At the time it seemed faster than hunting down the manual. The filter was very difficult to take out, and put back in. We finally managed to muscle it back in. This should have been our first clue we had not done something correctly. Within a few minutes of walking away, and thinking the filter was properly re-installed, water was running onto the floor. Thank goodness we were home to pull the filter back out, which stopped the leak. What a mess! The two bins beside the filter and the flex bin in the middle drawer had to come out so we could reach to remove all the water pooled inside. OUR RESOLUTION TO STOP THE LEAK? Turn the water off and drain the line to release pressure. Filter went back in without any problems and no leaking when water was turned back on. I wish I had taken the time to READ THE MANUAL BEFORE CHANGING THE FILTER. It would have saved me a lot of time and frustration had I done it correctly to begin with.
Helpful?
Originally posted on Samsung US
Drinkyumyum
5 (9,999)

2026-01-12

Fort Lauderdale, FL

5 (9,999)
[This review was collected as part of a promotion.] This water filter is the official OEM filter for my Samsung refrigerator and is compatible. It has clean materials, good filtration and performs as intended. The capacity of the unit allows it to last around 6 months before switching out.
I recommended this product.
Helpful?
Originally posted on Samsung US
Bigpapa
4 (9,999)

2023-01-26

Greensboro nc

4 (9,999)
I had trouble resetting thee filter light. Tried holding reset 3 sec but never went off. Then I pressed the water/ice lock button and then held filter reset 3sec and light went off. Your instructions should be clearer and step by step.
Helpful?
Originally posted on Samsung US
Larissa
1 (9,999)

2026-02-23

Florida

1 (9,999)
I compared tap water and filtered water using a TDS meter. Tap water measured 122 ppm and filtered water 130 ppm. Based on these results, I couldn’t see any improvement with the filter, since the mineral levels were basically the same.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2026-02-24

SEA Care

Larissa, thank you for your review of our water filter. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. ^Camille

MRS AGB
1 (9,999)

2026-06-08

Chicago, IL

1 (9,999)
We just purchased this water filter the taste unpleasant. The water has an unpleasant after taste. We had purchased the blue label in the past. I will have send back the unused filter and replace it with blue label water filter.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2026-06-08

Samsung

Dear MRS AGB, We went over your review of your Samsung water filter, focusing on what you mentioned about the water flavor. A new water filter may temporarily affect taste if it hasn’t been fully flushed. Running a few gallons of water through it can help clear any trapped air or loose particles. You can explore the full guide here: https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad Please keep this reference number for your records: 1152604166. For additional support, you can contact us using the channels listed below: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) Your effort in sharing this with us and staying engaged means a lot. Rachel Samsung Care

Rella
3 (9,999)

2020-06-29

Queens, NY

3 (9,999)
samusung really need to work on there filters, not only that it not a fit. when it get clog up with all the minerals it runs slower. need to be replace before its time. the water doesnt taste...huh ok. dont have any water leaks.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2020-09-08

Samsung Cares

Hello! Here's a troubleshooting link that'll help resolve your concerns https://bit.ly/2F3qmzU ^Ty

Samsungsucks
1 (9,999)

2024-09-03

1 (9,999)
The website is stupid. It boasts in several spots that you can save money by purchasing a subscription for the water filter yet there is NOWHERE to actually subscribe. And the page says "it's easy and convenient to subscribe!"
Helpful?
Originally posted on Samsung US
Response from Samsung:
2024-09-03

SEA Care

Hi there, We understand how disappointing it is when your expectations are not met when processing your water filter subscription on our website. We want to speak with you directly to offer support and give you a walkthrough to process your subscription. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147496280, to help our team pull up your information when you message us. Have a great day. -John

BeckyinPS
4 (9,999)

2025-03-09

Palm Springs, CA

4 (9,999)
I assume it does its job. However this was the most difficult package to open. Scratched up my hands trying to get it out of the plastic. Are you vying for some sort of award for the hardest package to open? If so, you win!
I recommended this product.
Helpful?
Originally posted on Samsung US
Blaise
5 (9,999)

2026-03-10

Battle Ground, WA

5 (9,999)
[This review was collected as part of a promotion.] This is the best water filter I've had in a fridge so far. I especially like the ice but the water itself is great too. I've had it for 3 months now and it still shows as having almost 70% left before needing a replacement.
I recommended this product.
Helpful?
Originally posted on Samsung US
Anonymous
3 (9,999)

2026-04-23

3 (9,999)
Water filter is no doubt great but the speed as to which they sent it was snail pace and when I tried to follow up it was extremely difficult then they couldn’t even find out why it hadn’t been shipped or where it was etc
Helpful?
Originally posted on harveynorman.com.au
peterehat
3 (9,999)

2023-10-02

3 (9,999)
The water filter light came in. I replaced the filter. The light is still on and won’t reset. No information is anywhere on resetting the filter on my model (RF29BB8600QLAA). The pitcher in the beverage center won’t fill.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2023-10-03

Samsung Customer Care

Your patience matters to us regarding what you are experiencing with your fridge, peterehat. Let's get this taken care of. Please see the links and hyperlinks for helpful tips on resetting your fridge's water filter light and fixing your water pitcher. Replace the water filter in your Samsung refrigerator (See reset the water filter light): https://www.samsung.com/us/support/answer/ANS00060149/ Autofill water pitcher doesn't fill: https://www.samsung.com/us/support/troubleshooting/TSG01201488/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146360157) to help our team gather your information. Have a great day. -John

TheLux
3 (9,999)

2026-03-23

Atlanta

3 (9,999)
I almost sliced a couple of fingers off trying to pry open this package. Al’s, the Authentication Tag and the entire filter as a whole is overly engineered unnecessary nonsense. I just want this thing to filter water.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2026-03-27

Samsung

Hi TheLux, We value the time you spent sharing your thoughts about your Samsung water filter. Your comment helps guide improvements to our support process and overall customer experience by giving us clearer insight into what customers encounter and where we should focus our efforts to deliver more reliable and responsive support. Please keep this reference number for your records 1152298680. Thank you for your feedback. Meneleo Samsung Care

AppreciativeUser
5 (9,999)

2023-03-10

Albuquerque, New Mexico

5 (9,999)
I installed this filter last week on a 4-door refrigerator and it installed very easily with no leaks at all. I turned off the water first and everything went very smoothly. Good product and our water tastes great.
Helpful?
Originally posted on Samsung US
Smartshopper123
5 (9,999)

2025-12-23

Fort Lauderdale, FL

5 (9,999)
[This review was collected as part of a promotion.] This water filter helps clean out all the sediments and ensures healthy drinking. The performance is great and is compatible with my bespoke refrigerator. It has a large capacity and the filter is good for 6 months.
I recommended this product.
Helpful?
Originally posted on Samsung US
hndnponygirl
5 (9,999)

2021-01-15

VA

5 (9,999)
filter arrived in 2 days. very easy to change. love the subscribe feature so that i dont even need to worry about finding it and purchasing it again. it will just come when it needs changing and it saves me money!
I recommended this product.
Helpful?
Originally posted on Samsung US
Leah
5 (9,999)

2023-02-11

Santa Barbara County CA (the central coast)

5 (9,999)
So happy with my icebox side by side it’s so nice Shelves are awesome Easy to clean inside and out No fingerprints The ice and water taste so good I am so happy with RS27T5200/ S/N:OB2G4BBTAO6626N 10/2022
I recommended this product.
Helpful?
Originally posted on Samsung US
James
1 (9,999)

2024-08-22

Los Angeles

1 (9,999)
I bought the filter a few weeks ago and the water tastes horrible. I ran water through the filter several times and still the same. The old filter made the water taste way better. Anyway to get a refund?
Helpful?
Originally posted on Samsung US
Response from Samsung:
2024-08-23

SEA CARE

We understand the water filter's significance. Let's get you the help you need, James. We recommend following the proper steps to replace the water filter to get fresh and filtered water. Please head over to the link below for a more in-depth guide. Learn more by visiting the instructional video and the hyperlinks. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147469928, to help our team pull up your information. Have a great day! ^Chrystel

Cher
1 (9,999)

2026-03-26

Missouri

1 (9,999)
[This review was collected as part of a promotion.] Absolute Junk— Ice maker never worked right, freezer quit and now refrigerator. We have owned it for 3 months and have been without a refrigerator going on 5 weeks. Service is as bad as the refrigerator.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2026-03-27

Samsung

Hi Cher, We value the time you spent sharing your thoughts about your Samsung refrigerator. You can help keep your refrigerator running smoothly by doing a few quick checks and routine adjustments. Making sure the unit has consistent power, such as confirming the interior lights turn on and the home circuit breaker is set correctly. For the ice maker, maintaining good household water pressure and replacing the water filter on schedule can help promote steady ice production and clear, well‑formed ice. Occasional checks of the ice bucket and components can also help ensure everything continues to work as intended. Samsung refrigerator has no power https://www.samsung.com/us/support/troubleshoot/TSG10003903/ Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/ If you’d like us to take a closer look or need additional assistance, please reach out using one of the options below and include your reference number 1152300586 so our Samsung Care team can locate your details quickly: Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Thank you for your feedback. Meneleo Samsung Care

SamsungNerd
4 (9,999)

2024-12-24

Texas

4 (9,999)
Great filter, but it is extremely hard to open and cut through the hard plastic. I have cut my hand a few times trying to pry it open after cutting through little by little. A plain box would suffice.
I recommended this product.
Helpful?
Originally posted on Samsung US
lptr
1 (9,999)

2026-05-27

1 (9,999)
Water filter began leaking inside the fridge shortly after installing it. Now the leaking is getting worse, so I need to just turn off the water to my fridge entirely. This is a terrible product.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2026-05-28

Samsung

Hi lptr, Seeing water collect inside your refrigerator right after installing the filter is not the experience you expect, and we understand how concerning that can be. A leak like this is often related to how the filter is seated or fitted. For the best fit and safe installation, working with a professional installer can help ensure everything is set up correctly. You may check the link below for more information: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter If the issue continues after trying the steps above, please reach out to us through any of the support options below so we can further assist: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152550983) when you reach out so our team can retrieve your information. Samsung values your business. Geraldine Samsung Care

Oreo
1 (9,999)

2022-09-22

1 (9,999)
i 72 year old,installed a water filter,checked on it half hour later,opened the first drawer and water came out like it was niagara falls..filter very very hard to install,i think even for a man
Helpful?
Originally posted on Samsung US
Response from Samsung:
2022-09-22

SEA Care

Hi Oreo, Thank you for taking the time to leave this review. We understand that you're having challenges when replacing the water filter on the fridge. Here are some links to help you replace the water filter. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Replacing the water filter on your built-in Chef Collection refrigerator https://www.youtube.com/watch?v=ADl9sxfPADE Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Charles

Vinsk
1 (9,999)

2024-07-09

1 (9,999)
Seems impossible to order a filter without being enrolled in that silly monthly plan. I specifically deslected the box for the enrollment twice and each time got enrolled and charged for it.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2024-07-09

Samsung Care

Hi Vinsk, We appreciate you sharing your experience purchasing a water filter. We are here to help you. You may purchase a water filter from our authorized distributor for Samsung parts and accessories on an individual basis at the link below. https://samsungparts.com/products/haf-qin-exp Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147311111, which will help our team pull up your information. ^Rainly

specialK
5 (9,999)

2026-03-25

Illinois

5 (9,999)
[This review was collected as part of a promotion.] The HAF-QIN refrigerator water filter is a great water filter. The water comes out tasty, clear and pure, which is the ultimate goal for myself and family. Last, caveat it is long lasting!
I recommended this product.
Helpful?
Originally posted on Samsung US
LGCR305
1 (9,999)

2022-11-07

Miami Fl

1 (9,999)
I’ve replaced the filter twice. The first time it was hard to fit, and the second one just didn’t work. Something is not right with these filters. Replacing them shouldn’t be this hard.
Helpful?
Originally posted on Samsung US
Response from Samsung:
2022-11-07

SEA Care

Greetings, We appreciate you reaching out, LGCR305. Let's help you replace the water filter by following the link below. Below are links for instructions on how to properly replace the water filter: https://www.samsung.com/us/support/answer/ANS00060149/ https://www.youtube.com/watch?v=ADl9sxfPADE If you have further questions or inquiries, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Chrystel

EmpZurg
5 (9,999)

2026-03-10

New Haven, CT

5 (9,999)
[This review was collected as part of a promotion.] This water filter worked as expected! Was super easy to install and not going to lie.... The water tasted phenomenal and so much better than my previous fridge/water filter combination!
I recommended this product.
Helpful?
Originally posted on Samsung US

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