SRF582DBLS French Door Refrigerator

Black 583 L
RF67QESG1/XSA

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Dimensions

  • Width

    817 mm

  • Height

    1780 mm

  • Depth

    825 mm

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SRF582DBLS French Door Refrigerator

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Black 583 L
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Highlights

Limited Stock

Limited Stock

Medium

Medium

10yr Compressor Warranty

10yr Compressor Warranty

3 Door with dispenser

3 Door with dispenser

Features

Sleek black layered steel finish with Counter-Depth design

The sleek black layered steel finish with counter-depth design will make your fridge the centerpiece of your kitchen.

Keep food fresh for longer with Twin Cooling ™^

Twin Cooling™ with separate cooling systems in the fridge and freezer help maintain the temperature control and minimise the mixing of odours.

^ Based on testing by Austest Laboratories comparing select Samsung Twin-Cooling Plus models with select Samsung All Around / Mono Cooling models.

^ Based on testing by Austest Laboratories comparing select Samsung Twin-Cooling Plus models with select Samsung All Around / Mono Cooling models.

Just easier EZ-open handle

Opening the freezer just got easier with Samsung's new EZ-Open Handle. Simply lift and pull the handle to open.

We care, so you're carefree.

Samsung Care premium

With home support on demand, 24/7 chat support and extended home repair hours, Samsung Care® helps you and your refrigerator stay cool.

STANDARD BENEFITS

  • Samsung Care Standard Home support icon
  • Home Support On Demand*
    Having problems and needing us to help you? We can get to you within 24hrs or on a day that best suits you.
    (Monday – Saturday only)
    *T&Cs apply. In addition to Australian Consumer Law.
  • Samsung Care standard Instant Response icon
  • Instant Response
    Have a question? Or want to know more about our products and services, we are here 24/7 every day for you!
  • Samsung Care premium free replacements icon
  • Extended Home Repair Hours*
    Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
    Mon-Fri 7am-8pm, Sat 9am-5pm
    *T&Cs apply. In addition to Australian Consumer Law.

Specifications

  • Width

    817 mm

  • Height with Hinge

    1780 mm

  • Depth with Handle

    825 mm

  • Net Total (Litre)

    583 L

  • Width

    817 mm

  • Height with Hinge

    1780 mm

  • Depth with Handle

    825 mm

  • Depth without Handle

    765 mm

  • Depth without Door

    667 mm

  • Packing Width

    880 mm

  • Packing Height

    1906 mm

  • Packing Depth

    826 mm

  • Net Weight (kg)

    106 kg

  • No Frost

    Yes

  • Multi Flow

    Yes

  • Cooling Type

    Twin Cooling™

  • CoolSelect Zone™

    No

  • Humidity Control

    Yes

  • Number of Shelves (Total)

    3 EA

  • Shelf Material

    Tempered Glass

  • Number of Vegetable & Fruit Drawers

    2 EA

  • Number of Door Pockets

    6 EA

  • Egg Container (Egg Tray)

    No

  • Interior LED Light

    Yes

  • Ice Maker

    Auto ice maker

  • Number of Drawer

    2 EA

  • Interior LED Light

    Yes

  • Door Alarm

    Yes

  • Refrigerant

    R-600a

  • Display & Control (Fridge Only)

    LED Lighting

  • Dispenser with Water Filter

    Non-plumbed

  • Display Type

    Digital

  • Door Handle

    Bar

  • Colour

    Black Stainless Steel

  • Dispenser Type

    Water Dispenser

  • Energy Star Rating

    2.5 Stars

  • Counter Depth

    Yes

  • Warranty

    10yr Compressor Warranty

  • Door Configuration

    3 Door with dispenser

Reviews

SRF582DBLS French Door Refrigerator

1.6

Recommended by 8% of customers.

Write a review
5.0 3%
4.0 7%
3.0 6%
2.0 14%
1.0 70%
Features 2.3
Performance 1.6
Design 2.1
Value 1.5
AI review summary
  • This refrigerator has widespread quality issues that negatively impact performance and customer satisfaction.
  • Common problems include frequent water leaks, ice buildup, cooling and temperature regulation problems, and recurring mechanical failures.
  • Many customers express strong dissatisfaction and advise against purchasing this model, suggesting a fundamental design or manufacturing flaw that results in poor long-term reliability.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

Filters

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70 Reviews

H8mysamsungfridge
1

2024-11-16

1
Absolute garbage. This is our second Samsung French door fridge. This one has water pool in the crisper drawer, as did the previous. Now we’re having issues with the freezer not freezing and refrigerator no cooling, as did the previous. We were told the issue had been fixed with this model. Clearly not. I will never purchase another Samsung product again in my life. The tvs aren’t much better. I’ll try a fix it myself since Samsung won’t repair their rubbish products since unfortunately I’ve had previous experience in repair this waste of money. If anyone else has an issue like this try replacing the thermal fuse and temperature sensor in both the fridge and freezer. You can get both parts from eBay.
Helpful?

Features

1

Performance

1

Design

1

Value

1
Nogad
1

2022-02-03

1
Have been supporting Samsung for many years from fridges to phones to televisions, but have been extremely disappointed and let down by this fridge. I have bought this fridge only 3 years ago and taken good care of it and it is already dying. The refrigerator itself no longer cools properly displaying 20 degrees?? and just like everyone else makes horrible noises at times. Just talked to Samsung support and could barely understand them, they didnt seem to want to help at all. This will be my last Samsung fridge due to this, although the fridge does look nice it really is more hassle than its worth. I should have really read the reviews before I purchased.
Helpful?

Features

3

Performance

1

Design

4

Value

1
MADDDD
1

2024-03-10

1
Have owned this fridge for 6 years.... Worst fridge i have ever owned. The rear heater part keeps failing, Definitely NOT a frost free fridge as ice forms over the heater core and stops the fridge part from cooling the fridge... Having had this part replaced many times ive now learnt to just manually defrost the fridge when it starts making the tell tale sound (clunk noises) Which occurs every 6 months!!! This first occured 2 months after purchasing this fridge! I will replace this fridge soon, but seriously its a joke considering the amount of money spent on this fridage to purchase!
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

Features

1

Performance

1

Design

1

Value

1
Unhappy with Samsung
1

2018-12-04

1
This fridge was great until....approximately 2 years then the vegetable crispers kept filling up with water. Fridge was fully repaired only to have the same issue arise less than 2 weeks later! Unbelievable that this model is still on the market. I am furious that I have had to wait 2 weeks for an answer from Samsung who now want to do another useless repair. Unbelievable. Do not buy this fridge. Very, very unhappy.
Helpful?

Features

1

Performance

1

Design

1

Value

1
Response from Samsung:
2018-12-04

Samsung Australia

Thanks for reaching out to us. Sorry about your experience so far. We’d be happy to investigate further into this. Can you send us a direct message with some more information and a copy of this Review? Facebook > https://www.facebook.com/SamsungAustralia/ Email > https://bit.ly/2bovD4t

Failedrepair
1

2019-03-25

1
We purchased the fridge April 2014 and it started leaking and freezing over within the 1st 12 months. Samsung has since been in out to fix the same issue 3 times. It's now almost 5 years old and we are having the same issue however Samsung is refusing to acknowledge that it should be repaired or replaced by them due to the age of the machine. Samsung has had 3 goes at trying to rectify the same issue and failed. Last repair on the machine was performed less than 12 months ago. I've put up with this for 4 years and now my seals are getting mouldy because it's constantly wet and my food is getting ruined and a concern for my families health. When you pay almost 2k for a fridge you expect quality and not a reoccurring issue. 1 repair fair enough but needing to fix the issue 4 times with no success... Irrespective of the age a replacement should be given as the issue has never been rectified to begin with. Save yourself some heartache and do not buy this machine. Samsung are great I just think this particular product is obviously poorly designed.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

Features

4

Performance

1

Design

3

Value

2
Response from Samsung:
2019-03-25

Social Media Team

Thank you for bringing this to our attention. Rest assured, you’ve come to the right place. Could you please send us a direct message so we can look into this for you? Facebook > https://www.facebook.com/SamsungAustralia/ –Hugh, Social Media Team.

Lizzy
1

2020-02-14

1
Water constantly leaking into crispers, seals mould over. Didn’t realise this is a common issue u til I researched it and found so many others with the same problem. Had warranty repairs within first two years which should have been a hint of what was to come. Back of fridge sealed section freezes causing it to flow into the crispers. I now use my crispers as water catchers as I cannot put my food in there. Have to defrost fridge regularly to remove ice build up at back of fridge. Other reviews online indicate poor design. Beware. Unfairly becomes your problem once out of warranty. Unfortunately Samsung, I will NOT be considering your brand for my next purchase.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

Features

4

Performance

1

Design

2

Value

1
Response from Samsung:
2020-03-10

Social Media Team

Hi there, thank you for taking the time to reach out about your fridge. We’re here to help! We can get a technician to come out and help fix this for you, all we need is the serial number and a detailed description of the faults your are experiencing. Could you please send us a message at m.me/SamsungAustralia with these details?

Disappointed Customer1994
1

2020-09-26

1
Would not recommend! We brought this fridge around 5 years ago and absolutely loved it for the first 12 months.. it then started making alot of noise and filling the crispers with water. We had a technician come out who informed us it is a common samsung issue and unfortunately besides defrosting it and emptying the water out there is nothing he can do to fix it. Have finally decided its time to upgrade as it is needing to be defrosted every 3 days and we cannot put food in the crispers. Long time Samsung customer and I will not be considering a Samsung for our next purchase.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

Features

3

Performance

1

Design

3

Value

3
Lowy
1

2019-02-01

1
I bought the first fridge of this model in 2014 2 year's later water poolong in crips food icing up mildew on rubbers of door then 2017 was replaced same problem happened to the exchanged fridge. Its the worst fridge I have ever had!!!! Dont buy it!!!!
Helpful?

Features

1

Performance

1

Design

1

Value

1
Response from Samsung:
2019-02-05

Social Media Team

Thank you for bringing this to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Our management team would like to look further into this for you. Please contact us via the link below with your contact details, a copy of this review and any Samsung reference numbers you may have. One of our team members will assist you further with this. Facebook > https://www.facebook.com/SamsungAustralia/

cassandra
1

2018-12-16

1
I was given this fridge as a exchange from Samsung as i had previous model and 2 year to the day same issues water in crispsers and frozen back panel and freezer keeps defrosting and its taken Samsung and 1 1/2 months to get back to me
Helpful?

Features

1

Performance

1

Design

1

Value

1
Response from Samsung:
2018-12-19

Samsung Australia

Thanks for reaching out to us. We’d be happy to investigate further into this. Can you send us a direct message with some more information and a copy of this Review? Facebook > https://www.facebook.com/SamsungAustralia/ Email > https://bit.ly/2bovD4t

Samsung longtime customer
1

2018-11-12

1
Up until 4 weeks ago, I would have given this fridge 5 stars! It was perfect! Then I noticed all my salad, fruit and veggies were wet and spoiling within days. I cleaned out fridge and left my 2 veggie drawers empty, they had an inch of water within 24 hours. I removed drawers and found water and ice underneath! Then I read all reviews online and realized that this is a fault with this fridge! It’s only 3 years old. I purchased it in August 2015 from Appliances Online.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

Features

4

Performance

2

Design

3

Value

3
Response from Samsung:
2018-11-13

Samsung Australia

Thanks for reaching out to us. Sorry for the experience you have had so far. We would like to look further into this for you and come to a resolution. Can you send us a direct message with some more information and a copy of this Review? Facebook > https://www.facebook.com/SamsungAustralia/ Email > https://bit.ly/2bovD4t

Breesta
3

2019-11-24

3
Purchased this fridge April 2016, has been working fairly well. Very early on in the piece noticed the fridge seals were very, very mouldy put that down to the fridge being left open, humidity (even though our old fridge F&P didnt do it) after reading other reviews i now realise this is a common complaint. The other thing that has started happening is the RH Cripser is now filling up with water - also a common complaint other than this the fridge HAD been working well - design etc were all good but these common faults are now a concern as its now out of the 2 yr wty - i believe should be repaired under wty as a common fault
Helpful?

Features

4

Performance

4

Design

4

Value

3
Response from Samsung:
2019-11-25

Social Media Team

Hey there - it might be best to reach out via the below link to see if there's anything we can still do: m.me/SamsungAustralia

fiona
1

2019-09-03

1
We purchased this fridge a little over 5 years ago and not long after water was running down the back of the fridge into the crispers and pooling underneath them as well. The freezer part was also over freezing and icing up constantly. It was fixed under warranty and it has now happened again. We live in Hobart and for some reason there seems to be nobody that wants to service our fridge. The amount of food that I have thrown out is unbelievable as the fridge compartment is not cool enough either even when you adjust the temp. This fridge is still on the market and had had a lot of complaints about it. They're not a cheap fridge and should run in excellent condition for more than the time they do. We can't afford just to go out and buy another fridge and feel that these should be recalled because of the faults that are ongoing. I certainly would not purchase this fridge again and would not recommend that anyone else does.
Helpful?

Features

1

Performance

1

Design

4

Value

1
Response from Samsung:
2019-09-06

Social Media Team

Thank you for bringing this to our attention. Rest assured, you’ve come to the right place. Could you please contact us via the below link with your email address you've used to write this review, contact details, a copy of this review and any reference numbers you may have so one of our team members can investigate this? https://www.facebook.com/SamsungAustralia/

Jimmy G
3

2018-12-28

3
Water connection for the ice maker, but have to manually fill the water reservoir?? Annoying motor noise, water leaking into vegetable drawer.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

Features

3

Performance

4

Design

2

Value

3
Response from Samsung:
2019-01-07

Samsung Australia

Thank you for leaving your feedback. We would be happy to look into this for you. Please feel free to contact us via either of the below links. Facebook > https://www.facebook.com/SamsungAustralia/ Email > https://bit.ly/2bovD4t

HYIM
1

2022-04-25

1
... the constant ice build up at the back of the fridge. I made the mistake of buying this from 2nds World just before they went out of business, and even though I paid for extended warranty, not only did they not send across my extended warranty application, they also cut out the serial number of the BRAND NEW fridge such that the Samsung rep I spoke to is saying the warranty is void. With the large number of people having the EXACT SAME ISSUE of ice build up in this model, Samsung should really stand behind their product and honour their warranty. Very poor product it's likely the last time that I'll be buying a Samsung fridge - a long time advocate of their mobile phones tho :D DO NOT BUY A SAMSUNG FRIDGE - garbage!
Helpful?

Features

1

Performance

1

Design

1

Value

1
Bettyann
2

2019-09-28

2
We bought this fridge in 2016. Worked fine for about the first 1.5 years. We have had constant pooling of water in the crispers and under the crisper. The pipe keeps freezing over even after we have defrosted it, the issue returns again within a week. The seal also became moldy very quickly. this product needs an update or recall to fix this issue. Otherwise- no issues with the other features.
Helpful?

Features

3

Performance

2

Design

3

Value

2
Response from Samsung:
2019-09-28

Social Media Team

Thank you for bringing this to our attention. Rest assured, you’ve come to the right place. Could you please contact us via the below link with your email address you've used to write this review, contact details, a copy of this review and any reference numbers you may have so one of our team members can investigate this? https://www.facebook.com/SamsungAustralia/

Anon753
1

2024-05-18

1
Do not buy this fridge! I've had it for 9 years, and after a few months we noticed the bottom section of the fridge would fill up with water, and quite often end up freezing. We ended up having to remove the sliding sections and having to chip away at the ice/wipe up the water every few days. There were a few times where the freezer stopped working, forcing us to throw away everything in the freezer. Recently the freezer stopped working completely, and now the fridge is no longer keeping anything cool. A friend had the exact same model with the same issues. Despite being in warranty, it was difficult for Samsung to agree to repair the fridge, despite admitting to knowing this model is faulty. He had the fridge repaired multiple times and recently just replaced it altogether with a different company. Not sure why this fridge has been available for sale for so long despite the obvious flaws with this model.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

Features

1

Performance

1

Design

3

Value

1
Tappa007
2

2019-11-18

2
its less than three years old and we have water leaking into crisper drawer and freezing. seems to be alot of similar problems with this model judging by comment on this samsung site
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

Features

4

Performance

3

Design

2

Value

3
Response from Samsung:
2019-11-20

Social Media Team

I'd really love to look into this for you, Tappa - could you reach out via the below link with some more details? m.me/SamsungAustralia

Reviewed to help others
1

2019-12-27

1
We purchased this fridge in 2015.First 2 years worked great however 2 quick repairs under warranty after it kept freezing up and filling the crisper.Then a third repair 2 weeks prior to warranty running out which the repairer said to me there was a small piece that Samsung had left off this appliance that would have stopped all these problems and only those that are calling about the problem can get it fixed otherwise the majority of these fridges will have the problem (should have been recalled).He then assured me this problem would not happen again but guess what? We are now out of the warranty period and its Christmas week and we do not have a working fridge.This machine is 4 years old and we are throwing it awaiting the arrival of our new fridge tomorrow.
Helpful?

Features

3

Performance

1

Design

4

Value

1
Response from Samsung:
2019-12-28

Social Media Team

I'm sorry to hear this. We would've loved to look into this for you, though seeing as you've thrown your machine I'm not sure what help that would do. We apologise for the inconvenience, and thank you for your feedback.

MrTown
1

2019-04-12

1
I bought this fridge 2 years ago for approximately 1.8k AUD. Expect water in the bottom of your fridge and ice. I have defrosted this fridge x2 and the same issue will come up. Looked around other forums and most people with French door fridges from Samsung experience the same issue. Fridge is good works but buyer beware. Lots of room in the fridge, overall presents well and is ideal for a family of 4.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

Features

3

Performance

1

Design

3

Value

2
Response from Samsung:
2019-04-13

Social Media Team

Thank you for bringing this to our attention. Rest assured, you’ve come to the right place. Could you please send us a direct message, with a screenshot or copy paste of your review, so we can look into this for you? Facebook > https://www.facebook.com/SamsungAustralia/ Email > https://www.samsung.com/au/support/email-technical-question/ - Hugh, Social Media Team

NotHappyJan2018
1

2024-01-24

1
3 years after purchase the crispers started filling with water. Was one month out of warranty so had to pay someone to come to fix it. Spent $400 only to be told it will cost another $400 to fix (will need to come back again with new part). Technician came back, fixed it .. 5 months later same issue again. Very disappointed in Samsung. Will never purchase products again.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

Features

4

Performance

1

Design

2

Value

1
Response from Samsung:
2024-01-29

Social Media

Hello and thank you for your review. We would like to look into this for you, please send us a PM on Facebook with this review and we'll get an agent to assist

Beccibomboobler
1

2020-07-23

1
Water constantly leaking into the crispers And ruins food. Door seals went mouldy within the first year. Reading all the reviews with the exact same problems and I realised I should of taken this back and demanded a refund. Unfortunately I was unwell and did not act before warranty ran out . What a disgrace to the Samsung brand. This fridge should be recalled.!
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

Features

1

Performance

1

Design

1

Value

1
Response from Samsung:
2020-07-31

Social Media Team

Hi there, We're sorry to hear that this is happening with your fridge.We'd like to look into this and see what we can do to help. Please contact our support team so that we can provide you with a solution. You can reach us via: Facebook Messenger: m.me/SamsungAustralia Phone: 1300 362 603 Live Chat: https://livechat.support.samsung.com/Customer_Service/AU Email: https://www.samsung.com/au/support/email-technical-question/

NW89
1

2022-12-21

1
Purchased this fridge for our first home, and have always had it freezing over and the vegetable crisper flooding with water. Now the fridge isn’t cooling, sitting at around 15c, spent hundreds of dollars on replacing fridge seals, plumber out and constantly having to get rid of food. On the hunt for a new fridge but steering clear of Samsung!
Helpful?

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Zoem
1

2022-11-16

1
Do not buy this item - we have had the fridge freeze over twice now and lost hundreds of dollars worth of food. Samsung take 10+ days to ‘repair’ the known issue, refusing to act quicker or have any sense of urgency. Disgusting customer service and will not be buying Samsung ever again after this experience
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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Blake123
1

2024-06-20

1
i have the same feedback as it would seem everyone else has. the fridge started pooling up with water in the fridge and freezer. the back of the fridge is frozen and keeps freezing all my food in the fridge. i cant use the crisper draws as they fill up with water.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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Ryan
3

2019-01-30

3
Bought this 2 years ago and noticed after approx 12 months that water was leaking into the veggie draws. After hearing excessive noise from the fan module in the fridge, I pulled the unit out and found that the entire system was clogged with ice and there is no where for the condensation to go but run downwards and trip off the two bottom corners into either draw.. After removing the ice, from the fan module its working better however moisture
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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5

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4

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1

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3
Response from Samsung:
2019-01-30

Social Media Team

Thanks for reaching out to us. We’d be happy to investigate further into this. Can you send us a direct message with some more information and a copy of this review? Facebook > https://www.facebook.com/SamsungAustralia/

MattF
1

2020-11-10

1
Like so many others after 2 years it has started leaking water into the crispers. Seems like a very common occurrence and obviously a design fault. Waiting to see if they will fix it otherwise I will have to try myself. Not happy.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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4

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4

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Response from Samsung:
2020-11-12

Social Media Team

Hi Matt, we're really sorry to hear that you've had this issue with your fridge. We'd like to help with getting this resolved for you. Please contact our support team so we can provide you with a solution. You can reach us via: Facebook Messenger: m.me/SamsungAustralia Phone: 1300 362 603 Live Chat: https://livechat.support.samsung.com/Customer_Service/AU Email: https://www.samsung.com/au/support/email-technical-question/

mojoma
4

2019-07-12

4
Bought this fridge about 8 months ago and all the rubber seals around the doors are mouldy?! there is no way of cleaning it or no way or prevent it from happenning
I recommended this product.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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4

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4

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3

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4
Response from Samsung:
2019-07-13

Social Media Team

Thank you for bringing this to our attention. Rest assured, you’ve come to the right place. Could you please send us a direct message with a screenshot of your review, so we can look into this for you? Facebook > https://www.facebook.com/SamsungAustralia/ –Hugh, Social Media Team.

Sam12
1

2019-11-23

1
This fridge always leaking water since we bought 2011. Every 2 years we need to call repair for water leaking, spent $$. Now under the fridge is pond. Give up to fix this fridge any more.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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1

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1

Design

5

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1
Response from Samsung:
2019-11-25

Social Media Team

This isn't supposed to happen... Could you please take a look at the below link and see if it has anything in there that could help? https://www.samsung.com/au/support/home-appliances/the-water-filter-is-leaking-in-my-fridge/ If not - please reach out via the below link so our team can look into this for you! m.me/SamsungAustralia

Kylie
2

2019-01-26

2
I haven’t even had the fridge for 12 months and the handle for the fridge keeps coming off and I am having to push it back. Poor quality of product. Would not want to buy Samsung again
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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3

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3

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1

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1
Response from Samsung:
2019-01-28

Social Media Team

Thank you for bringing this to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. Our management team would like to look further into this for you. Please contact us via the link below with your contact details, a copy of this review and any Samsung reference numbers you may have. One of our team members will assist you further with this. Facebook > https://www.facebook.com/SamsungAustralia/

Siobain
1

2023-08-10

1
Do not buy this product. Since purchasing in 2o17 it has been repaired twice for same issue and has broken down again with Samsung refusing to help. I have had to replace it because it fails to keep food cold. The crisper draws fill with water. It's a known issue there is class action cases in both America and Canada. I have now had to contact A fridge should not break down 3 times in 6 years for exactly the same issue.
Helpful?

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1
Liv09dc
1

2021-08-18

1
Bought this fridge freezer few years ago, and it has continually given me problems. Problems being, water build up in draws, loud banging noises, and winding noises. Techs came to fix problems between 2 or 3 times, but problems came back. Unfortunently my 2 year warranty expired, and I'm left with paying for repairs that don't stay fixed. My recommendation for this product is, "DON'T BUY IT".
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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2

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2
Wroxton
2

2020-04-17

2
I liked the design of this fridge and was happy with the features. However this fridge appears to have a known design fault according to our repairman. The fridge worked well for the warranty period but soon after started icing up and failed to cool. Now we are left to defrost the unit every week to keep it running until we can afford a new one. I wouldn’t recommend this refrigerator.
Helpful?

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3

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CassReview
1

2022-09-20

1
I purchased this fridge just on 4 years ago and have had constant issues with ice building up in the drainage tube. This causes huge amounts of water to pile in the fruit and veggie drawers. The only way to get rid of the ice is to turn the fridge off and let at thaw. I’m really unimpressed. It’s such an essential household item and it causes a lot of stress.
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Response from Samsung:
2022-09-21

Social Media

Hello and thank you for your review. We would like to look into this for you, please send us a PM on Facebook with this review and we'll get an agent to assist.

JD2022
2

2022-07-30

2
This fridge was great, until it started to freeze up at the back… I noticed my food going off quickly, and that the temperature inside the fridge wasn’t cold. And that’s when I saw all this ice built up. And my ice make stopped working. I’m now using a mini bar fridge to store food whilst my Samsung fridge is stifling there waiting for the ice to melt…
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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3

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2

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3

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2
Steven Meredith
1

2023-02-01

1
Purchased in May 2018 Failed in Jan 2023 could never use the Crispers as they filed with water ice performance was mediocre Samsung customer support - Woeful its not he product it how YOU back it up MY Advice to customers Read the reviews prior to purchasing My advice to Samsung - You had a lifelong customer you blew it
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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3

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1
ScammedBySamsung
1

2022-04-02

1
This is possibly the worst fridge on the market. The compressor is so loud and the drain tube blocks up with ice causing pools of water in the bottom of the vegetable crisper and puddles of water on the kitchen floor. So much food wasted!!! The French door seals are also ineffective causing a breeding ground for mould. If you’re prepared to defrost your fridge once a fortnight go for it, but otherwise run away from this poor excuse of a product as fast as you can!!!!! The warranty and customer support is non existent!
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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1

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1
Response from Samsung:
2022-04-02

Social Media

Hello, we're sorry to hear this has happened. Please send us a PM on Facebook with this review and we'll get one of our team member to assist you.

Nina
1

2020-02-16

1
This was our worse purchase ever! Inside the refrigerator stays very humide At the point that there are some molds growing every where! We contacted the after salle Dep and they change it with a new one but the seconde one has the same problem. So the life cycle for this model is only 2 years. Very disappointed
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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Response from Samsung:
2020-03-10

Social Media Team

Hi Nina, thank you for taking the time to reach out about your fridge. We’re here to help! We can get a technician to come out and help fix this for you, all we need is the serial number and a detailed description of the faults your are experiencing. Could you please send us a message at m.me/SamsungAustralia with these details?

Allice
1

2023-12-30

1
Waste of money. Purchased this brand new and it's been fail since day 1. Had it repaired several times and it's still a lemon. The crispers fill with water. Parts of the freezer dont freeze. Food goes off early because it doesn't get cold enough in parts. Will never buy another Samsung.
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Badly disappointed
1

2021-09-22

1
Bought this fridge almost three years ago and for the last year and a half have had nothing but issues with water building up in the crispers. Unfortunately I did not do my research otherwise I would have seen that this is a common problem with this model. Won't be buying Samsung again.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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4

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Cadi
1

2019-09-26

1
I have had this fridge for nearly seven years now. It started leaking after about 18 months which seems to be the average time frame for this problem to keep occuring. This will be the 4th time I have had to get it repaired at a cost of around $280 each repair.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

Features

2

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1

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1

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1
Response from Samsung:
2019-09-26

Social Media Team

Thank you for bringing this to our attention. Rest assured, you’ve come to the right place. Could you please contact us via the below link with your email address you've used to write this review, contact details, a copy of this review and any reference numbers you may have so one of our team members can investigate this? https://www.facebook.com/SamsungAustralia/

Karl
1

2018-10-30

1
Brought fridge alittle over 2 years ago. The fridge keeps freezing internally . Even if i set it to a high temperature. Result of this is the drain blocks with ice. And the fridge fills with water. Google it. Its a common problem with samsung fridges.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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Response from Samsung:
2018-11-01

Samsung Australia

Hello, Sorry to hear about your fridge. Our management team would like to look further into this for you. Please reach out to us either via social media or email and we can assist you further. Facebook > https://www.facebook.com/SamsungAustralia/ Email > https://bit.ly/2bovD4t

Leeroy
1

2020-06-18

1
Purchased in 2011, 1 year later water leaking into veg compartment repaired under warranty and again 6 months later. Running ok for the next 6 years until it started tripping the safety switch, tested by an electrician and it was dead. Waste of money
Helpful?

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Response from Samsung:
2020-06-26

Social Media Team

Hi Leeroy, sorry to hear you've had this experience with your fridge. So we can further assist you, please send us your contact details and serial number to m.me/SamsungAustralia

Lizzykydd13
1

2022-03-20

1
Water leaks into vegetable and fruit trays down bottom, ice bucket all the ice sticks together in one clump, freezer down below I'm always defrosting and getting rid of hard ice build up Ice machine loud the most terrible fridge ever bought
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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Response from Samsung:
2022-03-22

Social Media

Hi Elisabeth, we're sorry to hear this. Please send us a PM on Facebook with any reference numbers you may have and we'll get this look at for you.

Skmasters
1

2024-01-30

1
Broken after 4years, after spending few hours over 3weeks with samsung service centre, they said broken door seal is not cover by Samsung. They could of told me that 3weeks ago. Never buy white good from Samsung again.
Helpful?

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Taobthall
3

2019-11-10

3
We absolutely love this fridge but the retracting slip to interlock the door into place has broken its hinge and spring. Now the door doesn’t close easily. Is there somewhere to buy a replacement spring and hinge?
I recommended this product.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

Features

4

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4

Design

3

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3
Response from Samsung:
2019-11-15

Social Media Team

Hey! Thanks for reaching out, it might be best to run your inquiry with the team on Facebook via the below link: m.me/SamsungAustralia

Schaller
2

2023-11-14

2
Had fridge approx 4 years the last 2 years it freezes over leaks water and drain tube freezes. Have to defrost every 2-3 weeks. Very disappointed for the money. Will never buy another Samsung fridge.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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Benny G
2

2020-07-14

2
Granted we've had the fridge a while now the water leaking from the back of the fridge and the fridge not registering it's temperature correctly has made it useless. Stick to phones at this point.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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4

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Response from Samsung:
2020-07-15

Social Media Team

Hi Benny, Sorry to hear that you're facing these issues with your fridge. We'd like to help with getting this fixed for you. Please contact our support team so we can provide you with a solution. You can reach us via: Facebook Messenger: m.me/SamsungAustralia Phone: 1300 362 603 Live Chat: https://livechat.support.samsung.com/Customer_Service/AU Email: https://www.samsung.com/au/support/email-technical-question/

Spotter
1

2020-10-23

1
Leaks water into the crisper all the time which makes them unusable - had two service calls which fixed it for a day. It is just a couple of years old and I am going to throw it.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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4

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4

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1
Sarah9
1

2022-01-15

1
Water leaking, loud, freezer handle weak. Freezer rollers broken, fridge middle flap has broken twice. Only 3 years old worst fridge I’ve ever had…
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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1
MrsKSC
1

2021-08-31

1
I haven’t even had this fridge for 2 years and the motor is running hard and very noisy. It also fills the vegetable crisper with water and leaks
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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Anonymous
1

2020-10-21

1
3 years old and have had 4 technicians repair it as it constantly leaks water into the bottom crisper and leaves a sheet of ice under them. Effectively we are unable to use 25% of the fridge because of this well known problem. Every repairs that has looked at our fridge have all said that they can't fix it perfectly and the issue will come back again. Really poor customer service that Samsung won't offer a buy back or upgrade considering just how expensive this fridge was.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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Response from Samsung:
2020-10-22

Social Media

We're truly sorry to hear of the troubles you have been facing with your Samsung fridge. We understand how important it is to have a functioning fridge so we would like to look further into this. If you have a Facebook account could you please send us a message with a screenshot of your review? I've provided a link below to redirect you to our Facebook messenger as well as alternative options on how to contact us. Facebook Messenger: m.me/SamsungAustralia Phone: 1300 362 603 Live Chat: https://livechat.support.samsung.com/Customer_Service/AU Email: https://www.samsung.com/au/support/email-technical-question/

Rustproofhydra
1

2022-08-13

1
6 years of pain. Repaired 4 times. Samsung design at its best which never be fixed and it keeps leaking every second month.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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A turner
4

2020-04-16

4
Like all the other reviews I read seems a common problem leaking water into the crisper
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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3

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3

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2

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2
Wigley
1

2021-11-07

1
5 year olds and had nothing but trouble, build up of ice on the back of the fridge
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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4

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Response from Samsung:
2021-11-09

Social Media Team

Hi Wigley, We're sorry to hear that you've had this experience with your fridge. Please send us a message through this link so we can look into getting this fixed for you: m.me/SamsungAustralia Alternatively, you can give us a call on 1300 362 603.

jamied
1

2019-07-09

1
brought this fridge and only after 48 hours old parts are falling off it
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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1

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1
Response from Samsung:
2019-07-10

Social Media Team

Thank you for bringing this to our attention. Rest assured, you’ve come to the right place. Could you please send us a direct message with a screenshot of your review, so we can look into this for you? Facebook > https://www.facebook.com/SamsungAustralia/ –Hugh, Social Media Team.

Hecticohara7
5

2020-10-10

5
This is hectic, I have cold food now. So hectic. Get amongst it
I recommended this product.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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5

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5

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5

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5
Patt
1

2021-07-21

1
Unfortunately we have had nothing but problems with this fridge. Have contacted online assistant to try and get assistance, however I don't think this is solvable as our crispers are no longer usable and have not been since 12 months after we bought the fridge, they are great as water containers though. After spending alot of money on this fridge will never buy another samsung fridge again.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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kaltsy
2

2020-07-14

2
Bought this fridge 2 years ago. Not even 6months old and the despenser lever cracked and broke. Have been trying to get someone to come fix for the past year and half with no luck. Makes a loud fan/motor noise after the doors are closed but stops when doors are open. Flimsy parts and to have an expensive fridge have these parts break etc is really disappointing
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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3

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1

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5

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2
Response from Samsung:
2020-07-24

Social Media Team

Hi kaltsy, We're truly sorry to hear that you're experiencing these issues with your fridge. We are always here to help with any questions or problems you may face. Please contact our support team so that we can investigate why this has happened. You can reach us via: Facebook Messenger: m.me/SamsungAustralia Phone: 1300 362 603 Live Chat: https://livechat.support.samsung.com/Customer_Service/AU Email: https://www.samsung.com/au/support/email-technical-question/

Unfortunate
2

2020-11-12

2
Fan kept getting frozen which caused temperature in the fridge to heat (up to 17degrees!). Had it fixed that was fine (under warranty) and what happens not 2 months later - water starts leaking into the crisper like everyone else’s! Really disappointing quality Samsung considering just how expensive this fridge is!!
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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Mark b
2

2022-05-12

2
Lots of issues! water leaking, freezer issues, icing up, now it’s rusting around the doors. All this with-in 4 years, also have expensive issues with their so called top of the range washing machines. Samsung quality is an issue here, will not buy or recommend, thank goodness I haven’t bought a Samsung TV!
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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3

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Response from Samsung:
2022-05-15

Social Media

Hello and thank you for your review. We would like to look into this for you, please send us a PM on Facebook with this review and we'll get an agent to assist.

Jason Mc
4

2020-02-13

QLD

4
Yes bought this 2 weeks ago and excellent the bin auto ice facility give it a larger capacity than front delivering system, one downside on the description it's not clear that the water is not plumbed in as well but a refill compartment, other than that it's great
Originally posted on appliancesonline.com.au
Sajith
1

2021-01-10

1
Crispers Filling Up with water and Fridge not cooling. The same fault everyone else mentioned. Out of warranty so out of luck. This fridge wont last you more than 5-7 years so DONT get one! Will not recommend or buy a Samsung fridge for myself again
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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Maha
1

2023-08-23

1
What a Disappointment , fridge stopped cooling the fridge was leaking gas , call the technician , Samsung said sorry the leak is neither at the front or the back but in the body of the fridge so , sorry can’t be fixed , we can’t do anything
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Response from Samsung:
2023-08-24

Social Media

Hello and thank you for your review. We would like to look into this for you, please send us a PM on Facebook with this review and we'll get an agent to assist

Nuno
1

2026-04-13

1
Bought this garbage just under 5 years and compressor gone. Samsung product only covers compressor and not labour. If ur product is faulty and part need replacing. Then u need to cover the Labour cost. Absolutely ridiculous Samsung!
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Response from Samsung:
2026-07-09

Samsung AU

Thank you for taking the time to share your feedback. We're sorry to hear about your experience with your refrigerator and understand how frustrating it would be to encounter a compressor issue after several years of use, as well as your concerns regarding labour costs. We'd like the opportunity to review your situation further. Please contact our support team via https://www.samsung.com/au/support/contact so we can look into your case and discuss the available options with you.

Annoyed0274639
1

2022-10-13

1
Bought this fridge 4 years ago and have had the ice/water build up issue constantly as mentioned by others. And now the fridge wont cool. Very expensive fridge to have fail after 4 years. I wont be buying another Samsung fridge.
Helpful?
Originally posted on SRF583DLS French Door Refrigerator(RF67QESL1_XSA)

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Response from Samsung:
2022-10-13

Social Media

Hello and sorry to hear this in regard to your fridge. We would like to look into this for you, please send us a PM on Facebook with this review and we'll get an agent to assist.

Frank
4

2019-10-27

4
We purchased this some 2 - 3 months ago and all works fine except when we open the fruit & vegie compartment on the right hand side of the fridge it seems to get jammed by the shelf resting above.
I recommended this product.
Helpful?

Features

4

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3

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4

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3
Response from Samsung:
2019-11-02

Social Media Team

We thank you for your feedback!

Nathan HD
1

2025-01-31

1
Dont buy a Samsung fridge! Beware! Samsung advertise a 10 year compressor warranty but hide very sneaky terms in the fine print (not listed on the shiny sticker they put on the fridge in the showroom) because thier fridges are poor quality. Most fridge compressors last well over 10 years, but look online and you will find many customers complaining of Samsung compressor failure in half that time. Our fridge compressor ($1500+ fridge) died just months out of warranty (just over 5 years old). Samsung will cover the compressor part ($250) but not any other parts required to be replaced when fitting the compressor, or the cost of any labour ($650+)!!! Sham of a warranty, and terribly sneaky marketing. They also take 4+ weeks to get back to you when you ask simple questions in the hope you will just accept the cost and pay it yourself. Its a deliberate ploy to bury your complaint in the frustration of waiting. I had to follow up more than 6 times just to get a response after my initial query. If you have already made the mistake of purchasing - take my advice and go straight to the ombudsmen as I now have
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roger
4

2019-06-22

QLD

4
to recent to review, so far so good. Did not receive instruction booklet except on line, Would like a hard copy.
Originally posted on appliancesonline.com.au
Cayla
5

2019-02-14

Putaruru

5
I Love fridge Best Buy ever and it looks even better in my family kitchen
I recommended this product.
Originally posted on Samsung New Zealand
YUKI
1

2021-08-18

1
VERY CHEAP MATERIAL AND VERY EASY BROKEN SHELVES NEED TO CHANGE NOW
Helpful?

Features

1

Performance

2

Design

3

Value

2

User manual & downloads

User Manual

ver 26 | 8.78 MB

May 13. 2021

ENGLISH

Download

Quick Guide

ver 1.0 | 2.6 MB

Dec 27. 2011

ENGLISH

Download
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* Key features may differ from key specifications.

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