What is the Dual Messenger feature?

Last Update date : Mar 17. 2021

The Dual Messenger function will allow you to use two separate accounts for the same app. Once enabled, a second app icon will appear on your Home screen. From there you'll be able to send and receive messages to a second account. Make sure you're using separate credentials on the second version of the app you're duplicating. Whether its for home or work; you can run the same app for two different accounts quickly and easily. 

 

Only specific models and apps are supported by Dual Messenger. If you are based overseas, please click here to get in touch with your relevant Samsung subsidiary. 

Please Note: While Dual Messenger sets up a second iteration of the messaging app, it does not allow any further security - if you need to set up a separate account for work or private messaging, please see the page on What Is Secure Folder?

How do I set up Dual Messenger?

Android OS Version 9.0 (Pie)
1 Go into the Settings menu > Advanced features.
Settings > Advanced Features
2 Tap on Dual Messenger
Tap on Dual Messenger
3 Toggle on an available app you would like to start using with Dual Messenger
Toggle on an available app you would like to use with Dual Messenger
4 Tap on Install to install a secondary copy of your selected app
Tap on Install
5 Read through the Disclaimer then tap on Confirm
Read through the disclaimer then tap on Confirm
6 Toggle on or off Use separate contacts list
Toggle on or off Use seperate contacts list
7 Once the secondary app has been created, you will be able to set up the account within the app
Viewing secondary app in apps tray
8 If you would like to uninstall the secondary app, head back to the Dual Messenger settings and toggle off the app.
Toggle off Dual Messenger app
9 Tap on Disable
Tap on Disable
Android OS Version 10.0 (Q)
1 Go into the Settings menu > Advanced features
Setting s> Advanced features
2 Tap on Dual Messenger
Select Advanced features
3 Toggle on an app you would like to start using with Dual Messenger
Select Advanced features
4 Tap on Install to install a secondary copy of your selected app
Tap on Install
5 Read through the Disclaimer then tap on Confirm
Read through the disclaimer then tap on Confirm
6 Toggle on or off Use separate contacts list
Toggle on or off Use seperate contacts list
7 Once the secondary app has been created, you will be able to set up the account within the app
Viewing secondary app in apps tray
8 If you would like to uninstall the secondary app, long press the app icon then tap on Uninstall
Long press secondary app to uninstall
9 Select Uninstall
Tap on uninstall
Android OS Version 11.0 (R)
1 Go into the Settings menu > Advanced features.
Settings > Advanced Features
2 Tap on Dual Messenger.
Tap on Dual Messenger
3 Toggle on an app you would like to start using with Dual Messenger.
Toggle on app
4 Tap on Install to install a secondary copy of your selected app.
Tap on Install
5 Toggle on or off Use separate contacts list.
Toggle on or off Use seperate contacts list
6 Select the word Use separate contacts list if you would like to add a contact to show in your second apps.
Tap Use seperate contacts list
7 Tap the word Select contacts.
Select contacts
8 Select Add.
Select add
9 Touch on a contact then press Done to apply changes.
select contact then press done
10 Once the contacts have been added, press Edit icon to head back to Dual Messenger settings.
Select contacts
11 Once the secondary app has been created, you will be able to set up the account within the app.
Viewing secondary app in apps tray
12 If you would like to uninstall the secondary app, long press the app icon then tap on Uninstall.
Long press secondary app to uninstall
13 Select Uninstall.
Tap on uninstall

If you continue to have troubles with using Dual Messenger on your Galaxy device, please contact us on 1300 362 603 or reach out to us via Chat Support.

Thank you for your feedback!

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