How do I Raise an Error Report for my Galaxy Watch?

Last Update date : Jul 15. 2026

Having troubles with your Galaxy Watch and not sure what to do? If you raise an Error Report through the Galaxy Wearable app our Samsung Members Team will be able to provide further troubleshooting steps to help resolve your issue. Simply follow the below guide for more information.

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.

Raising an Error Report

Please ensure you raise an Error Report within 5 minutes of the issue occurring on your Galaxy device. While raising an Error Report it is important that you DO NOT close the Samsung Members app while log files are being generated.

1 Launch the Wearable app

2 Tap on 3 dots > Settings

3 Select Contact us

4 Select Send Feedback

5 Tap on

6 Select the device you're having a problem with, then tap on Next

7 Tap on Frequency

8 Choose between Once, Often or Sometimes

9 Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on . Once you are ready to send your error report select

Please ensure Send system log data is ticked.

Reviewing Feedback

1 Launch Samsung Members app

2 Select Support

3 Tap on Send feedback

4 You should be able to view all your raised error reports and responses from our Samsung Members Team.

5 You can then review the responses from our Samsung Members Team and even ask extra questions

Need help Raising an Error Report for your other Galaxy devices?

Check out our other How-to's below for more information.

Raising an Error Report for my Galaxy Buds

Click Here

Raising an Error Report for my Galaxy Ring

Click Here

Raising an Error Report for my Galaxy Phone

Click here

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