Using Safe Mode on a Samsung Phone
What is Safe Mode?
Using Safe Mode on a Samsung phone or tablet allows you to force the device to run the essential operating system, and disable most 3rd party applications. It's designed as a diagnostic tool to help solve issues with connectivity, battery life, and more. You might use Safe Mode to test whether or not a 3rd party application is causing ads to appear on your device, or maybe something is interfering with incoming and outgoing calls. A rogue app can even use up an unusually large amount of mobile data - Safe Mode will restrict mobile data access to 3rd party apps completely. You can still make and recieve phone calls and messages in Safe Mode; other apps are dependant on the specific device.
Please Note: This guide is designed for Australian variant Galaxy phones. If you have an international device and require further support click here to get in touch with your Samsung Subsidiary.
Boot a Samsung device into Safe Mode:
The Power key is on the right hand side of most Samsung phones, and the Volume Down will usually be on the left hand side.
When you see the Samsung logo appear on the screen, you can let go of the Power button while the device boots up. Make sure to keep holding the Volume Down button.
Within Safe Mode you'll be able to test for lots of different issues, navigate around the device to see if you run into any problems. You can use Safe Mode to keep an eye on your battery life or mobile data usage for as long as you'd like; however there will be apps that won't be available inside Safe Mode.
Exit Safe Mode:
There are 3 different ways to exit Safe Mode - all of them require the device to restart completely.
If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.
We would love to know your feedback to help us improve. Please click submit to tell us what you think.
Thank you for your feedback!
Please answer all questions.