Samsung TV - Lines Appear on the Screen

Last Update Date : Dec 19. 2018
Samsung TV - Lines Appear on the Screen

There are multiple causes for lines on the TV screen. Dead pixels, a defect in the TV, or the external device connection and cables are possible causes.

The provided information refers to TVs sold in Canada. The available settings and options may differ for devices sold in other countries. 

Troubleshoot Lines Appearing on the TV ScreenClick to Expand

Navigate to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions

Troubleshoot Lines Appearing on the TV Screen
  • If the lines appear during the picture test, please visit the Support Center to request service.
  • If the lines do not appear during the picture test, then the problem is the external device, and not your TV. Try replacing the cable that is connecting the external device to the TV. If the lines still appear after replacing the cable, troubleshoot the external device.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Chat with Us

Service & Support: Available 24/7
Online Shopping: Mon-Sun: 8 AM – Midnight (EST)

Send us an E-mail

For service & support enquiries

Find Online Offers

Shop the current Samsung product promotions.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Consumables & Accessories

Purchase Consumables & Accessories for your Samsung Product.

Remote Service

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.

Call

1-800-726-78641-800-SAMSUNG

Effective May 4th, 2020 our Call Centre hours are:
Mon-Sun: 9 AM – 9 PM (EST)

1-800-SAMSUNGOnline Shopping

Mon - Sun : 9 AM -6 PM (EST)

Send us an email
For all Online Shopping Inquires
Info.seca@samsung.com

1-800-SAMSUNGSmartThings Support

Mon-Fri: 9 AM -6 PM (EST)


932-273Text us at WE CARE (932-273) and get instantly connected to an agent.

Standard messaging rates may vary by carrier and do apply.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us