What is the Reactivation Lock and how do I use it on my Samsung Galaxy S5?

Last Update Date : Jan 10. 2018

Last updated: 29 April, 2014

 

Reactivation Lock lets you use your Samsung account to prevent others from activating your device if it's ever lost or stolen. With Reactivation Lock turned on you will be required to enter your Samsung account credentials prior to starting a factory reset of the device. As such, your Samsung account username and password should be memorable.

 

1. To turn on Reactivation Lock touch Apps KK - Icon - Apps > Settings KK - Icon - Settings > Security KK - Icon - Security .

 

2. Place a check mark next to Reactivation lock. Read the information that appears and then touch OK to continue.

 

GS5 - Security - Reactivation Lock 

 

3. Enter the password for your Samsung account and then touch Confirm.

 

GS5 - Confirm Password 

Need help? Contact Us for Support.

Online

Monday-Sunday (Including Public Holidays)
8:00 AM - 8:00 PM

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call Support 24/7

Mobile Phones & Tablets Hotline:

#GALAXY (just dial #425299)
[PLDT, Smart & Sun Toll Free]

1-800-8-726-7777 [Globe Toll Free]

(02) 422-2177 [Standard Landline]

Television, Audio & Digital Appliances Hotline:

1-800-10-726-7864 [PLDT Toll Free]

1-800-8-726-7864 [Globe Toll Free]

(02) 422-2111 [Standard Landline]

* For Toll Free numbers, just directly dial 1-800 followed by the network number.

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us