Samsung Trade In

Samsung Trade In

Trade in your old smartphone, tablet, or smartwatch for an instant discount, or your old smartphone for Samsung Credits to spend later.

Get a great deal

    Galaxy Trade-in Values

      Two options, one great deal

      Save instantly on your new Galaxy

      Get an instant discount on a new Galaxy by trading in your old device today.

      Two Galaxy S25 Ultra devices are shown alongside an S Pen, with another smartphone visible in the distant background.

      Get Samsung Credits for your next purchase

      Trade in your old smartphone for Samsung Credits to spend on samsung.com later.1

      A pair of hands opens an envelope to reveal a card that reads ‘Samsung Credit'.

      Upgrade smarter with Samsung Trade In

      Make the most of your old devices

      Get a competitive price for your old device, and either deduct it from the price of a brand new Galaxy right away, or save it in your Samsung Account as Samsung Credits to spend later.

      Trade In even if damaged

      Cracked or damaged device? You can get an instant discount or Samsung Credits in exchange for devices in various conditions, and then spend them on samsung.com later.1

      Send your device
      with ease

      Trading in your old device is easy — just send it to us within 14 days, using the pre-paid packaging we send you.

      Rest easy with your privacy protected

      All your personal data will be completely erased - guaranteed - for complete peace of mind.

      How it works

      Simply follow the steps below.

      Save now with an instant discount

      Step 1
      Check the value
      of your device

      Simply confirm the make, model and condition of your device to get an accurate valuation in no time.5

      step 1 check the value of your device step 1 check the value of your device

      Step 2
      Choose your
      new device

      Pick your new Galaxy smartphone, tablet or smartwatch and add it to the basket. Proceed to checkout and apply your Trade in discount if you haven’t already.

      step 2 choose your new device step 2 choose your new device

      Step 3
      Send your device

      Post your device using the freepost package you received, or book a collection. Make sure to back up your data and wipe it before sending.3

      step 3 post your device step 3 post your device

      Step 4
      Complete your
      Trade In

      You’ll receive an email once your device has been inspected and its value confirmed. Please note ― if it doesn’t match your description, you may need to repay your discount.4

      step 4 complete your trade in step 4 complete your trade in

      Get credit for your next purchase1

      Step 1
      Check the value
      of your device

      Simply confirm the make, model and condition of your device. Get an accurate valuation and accept it if you're happy with the offer.5

      step 1 Check the value of your device step 1 Check the value of your device

      Step 2
      Send your device

      Post your device using the freepost package you received, or book a collection ― within 14 days. Make sure to back up your data and wipe it before sending.3

      step 2 post your device step 2 post your device

      Step 3
      Get Samsung Credits

      You’ll receive an email once your device has been inspected. If it matches your description, Samsung Credits will be issued to your Samsung Account. If not, you’ll receive a new offer, which you can accept or reject. (This offer will be automatically accepted after 7 days.)

      step 3 complete your trade in step 3 complete your trade in

      Step 4
      Spend your Samsung
      Credits on your next
      purchase

      You have 5 years from the date of issue to use your Samsung Credits on samsung.com. You can choose from our entire product catalogue, except subscriptions and third-party products from the Samsung Marketplace.

      step 4 spend your samsung credits step 4 spend your samsung credits

      Quick question and answer

      What devices can I trade in?

      You can trade in phones, tablets, and wearables from various brands, if you’re purchasing a new Galaxy device. However, if you’re trading in for Samsung Credits, only Galaxy devices are accepted at this time.3

      Where can I check my Trade In order status?

      You can view your Trade In order status under My Page → My Orders.

      Do included accessories need to be returned?

      You don’t have to, but you can always send in your chargers, cables, cases and watch straps and we will dispose of them responsibly for you.

      Can I trade in without buying a new device?

      Yes, you can! Trade In is available even if you’re not purchasing a new device. You can receive Samsung Credit for your old device.

      Frequently Asked Questions

      • What is Samsung Trade in?

        Samsung Trade in enables customers to exchange eligible devices for either an instant discount on a new qualifying Galaxy device or Samsung Credits, which can be used to purchase a wide range of products on Samsung.com. For detailed terms and conditions, please refer to the Samsung Trade in Programme guidelines.

      • If you’re purchasing a new Galaxy device with an instant discount, you can trade in phones, tablets, and wearables from various brands.

        If you’re choosing to receive Samsung Credits, only Galaxy devices are eligible for Trade in.

      • Yes, you can Trade in the device you’re currently using. If you’ve purchased a new phone for an instant discount, you can keep your old device until you’ve received and transferred all your data to the new one.

        If you’ve chosen to receive Samsung Credits, simply pack your device in the shipping kit provided and send it within 14 days of receiving the packaging.

      • Yes. Although all devices are completely wiped of all personal data upon receipt, we still recommend performing a factory reset, to ensure your data is completely erased, for complete peace of mind. Personal data includes photos, contacts, apps, and any other sensitive information.

      • The Trade in value is based on the device’s model, condition, age and market demand. Samsung partner’s system evaluates these factors to provide an estimated value, which is confirmed after your device has been evaluated.

      • The Trade in value is confirmed after your device has been received and inspected. You’ll receive a notification with the final value, which may differ from the estimated price given before sending the device.

      • To disable Find My Galaxy:
        1. Go to Settings on your device.
        2. Tap Biometrics and Security.
        3. Select Find My Mobile.
        4. Toggle off the switch to disable the service.
        5. Follow additional prompts to complete the process.

      • What happens if my device’s condition doesn’t match the initial assessment?

        If your device does not match the description you gave, the amount of Samsung Credits you are offered may be adjusted, and you will be emailed a new offer to accept or reject. If you reject the new offer, your device will be returned to you. If you don't respond within 7 days, it will constitute your acceptance of the updated offer.

        If you received an instant discount on a new Galaxy, and your device does not match the description you gave, your discount may need to be repaid, and your device may be remotely disabled.

      • No, once you’ve shipped your device, the process cannot be canceled. Please ensure you’re satisfied with the terms before shipping.

      • Can I get my device back?

        1. To be eligible for trade in, your device must meet the following criteria:

          • Powers on and holds a charge without unexpected shutdowns.

          • No liquid damage or defects.

          • Reset to factory settings with all personal information and software locks removed. (Samsung account, Google account etc)

          Samsung Credits cannot be used to pay for subscriptions or third-party products through Samsung Marketplace

        2. If you receive an instant discount for new device but fail to return your old device, you will be required to repay the discounted amount in accordance with the Terms and Conditions.

        3. Not all brands or models are accepted for trade in. The list of eligible devices may change based on the availability of Trade In partners and the age of the device.
           
      1. Samsung Credit cannot be used to pay for subscriptions or third-party products through Samsung.com
      2. To be eligible for Trade in, your device must meet the following criteria:
        • Powers on and holds a charge without unexpected shutdowns.
        • No liquid damage or defects.
        • Reset to factory settings with all personal information and software locks removed. (Samsung account, Google account etc)
      3. If you receive an instant discount for new device but fail to return your old device, you will be required to repay the discounted amount in accordance with the Terms and Conditions.
      4. If the inspection result differs from expected, your Trade in value may be adjusted.
      5. Not all brands or models are accepted for Trade in. The list of eligible devices may change based on the availability of Trade In partners and the age of the device.