Frequently asked questions
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Can I pay for products in the campaign using finance?Yes, all of our finance options are available as usual during this campaign period. All finance is offered subject to status.
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How much does delivery cost?Delivery charges vary and will be confirmed at checkout.
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Trade Up still available on products in this promotion?The Trade-Up offer is available for purchases of selected Home appliances, TVs and Monitors while stocks last. Please note that we reserve the right to withdraw models from this offer without notice. For more information on which products are eligible for the Trade Up offer, see here: https://www.samsung.com/uk/offer/trade-up/
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Can I exchange or return items bought in the sale?We will be happy to accept a return, and offer an exchange or a refund, as long as you notify us within 14 days of the day you receive your product(s), unless otherwise stated as part of a promotion. You will then have a further 14 days from notification to return the product(s) to us. For more information, see here: https://www.samsung.com/uk/shop-faq/returns-and-cancellations/
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Is next day delivery available?Next day delivery is available for all mobile products (smartphones, tablets, wearables, and computing), as long as the order is placed by 7pm. Where the next day is a Sunday, your order must be placed by 1pm on the Saturday for next day delivery. Orders of mobile products for next day delivery to more remote parts of Scotland must be placed by 3.30pm. You can confirm whether this applies to your postcode when you enter it at checkout. Unfortunately, we are unable to offer next day delivery for TV orders using our wall mount installation service, or for heavy items (over 135kg). We also cannot offer next day delivery for larger items (e.g. Home Appliances, TVs etc.) to addresses in Scotland, Northern Ireland or the Isle of Man. Delivery times may vary on Bank Holidays or in cases of unexpected severe weather.
1. Purchase from Samsung.com, valid from 06.05.26 to 12.06.26. £50 off, applies to 2025 & QLED 8K, Neo QLED 4K, OLED, QLED and Frame TVs & Sound Devices priced at £999 or more. £100 off, applies to 2026 OLED, Micro RGB, The Frame TVs , Neo QLED , Mini LED priced £999 or more. The discount will be automatically applied at checkout and the reduced product price will be shown on the order summary. You must checkout using PayPal as the payment method.
2. Only available at Samsung.com. Customers must apply Trade Up discount on product page, before checking out. Recycled products are non-returnable and have zero value. You must fully uninstall (including disconnecting and draining of water, or wiping all data, as applicable) your appliance, laptop, monitor, or television, and make sure it is ready for collection at the same time we deliver your new product. We reserve the right to refuse the delivery if you fail to do so. You will be required to pay a surcharge equal to the amount of the discount you received, if you do not recycle or have your product ready for recycling. Offer cannot be combined with multi-buy promotions for Home Appliances. Each household may only recycle one of each type of product and will receive only one Trade Up discount for each product type recycled. The Trade Up discount is an incentive to recycle it is not a Trade In value for the recycled product.
3. Samsung Electronics (UK) Limited. UK (incl. CI & IOM) residents aged 18+. Purchase from Samsung.com/UK by 16.06.26 to claim cashback. Claim from Samsung within 30–60 days. T&Cs: https://samsungoffers.claims/20yearsUK
4. Purchase from Samsung.com by 16.06.26.Discount will be applied to cart. While stocks last.
5. Samsung Electronics (UK) Limited (Registered no: 03086621), registered at Samsung House, 2000 Hillswood Drive, Chertsey, Surrey KT16 0RS, United Kingdom, acts as credit broker and not lender, and is authorised and regulated by the FCA (FRN 727333). Glow Financial Services Limited, 71 Queen Victoria Street, London EC4V 4BE. Registered No. 09127663, authorised and regulated by the FCA (Reference No. 751308), acting as lender, under brand licence as Samsung Finance (powered by Glow) through Samsung Electronics (UK) Limited. Samsung Electronics (UK) Limited works with multiple lenders. Subject to status. Rate offered could be higher than the representative APR shown. Orders from £150 - £250 require a 20% deposit and 12 fixed monthly payments. Orders over £250 require a 10% deposit and up to 24 fixed monthly payments.
6. Purchase from Samsung Shop Online. Lower priced item must meet all conditions, be identical and brand new and be sold online at selected retailers within 7 days of purchase. To claim, participants must visit https://2021.samsungpromotions.claims/pricepromise/en-GB within 7 days of purchase to complete the claim from and upload supporting evidence. Discount codes to lower the price paid for the Promotion Product are excluded, unless specifically state otherwise. Lower priced items due to loyalty schemes, promotions, bundle pricing, voucher codes, trade in or monthly/data contracts are excluded from this promotion. One cashback refund per model and a maximum of 4 per household. T&Cs apply, for more details see https://2021.samsungpromotions.claims/pricepromise/en-GB/