Priority support.
Tailored to your devices.
What is Premium Plus?
Samsung Premium Plus is designed for customers who have Galaxy Z, Fold7, Flip7, Flip 7FE and want more than standard support. We will deliver faster response times, priority handling and exclusive services, ensuring minimal downtime and a seamless ownership experience. With Premium Plus, you’re not just supported - you’re prioritised1.
Key Services
Fast Track Support
Whether it’s over the phone or online chat, our team is ready to support you.
Should you need to contact us, you will receive fast tracked, dedicated support from our Samsung Experts.
Loan Device
Stay connected while your device is being repaired with access to loan devices, so you’re never without the technology you rely on*.
*Only applicable for in-warranty repairs and Samsung Care+ Customers. Repair time must exceed 24 hours for a loan device to be offered. Subject to availability. Terms & Conditions Apply.
*Only applicable for in-warranty repairs and Samsung Care+ Customers. Repair time must exceed 24 hours for a loan device to be offered. Subject to availability. Terms & Conditions Apply.
Priority Service
Enjoy the benefits of our priority service, including our dedicated helpdesk for Premium Plus customers. Skip the queues to get your device up and running quicker*.
Free screen protector replacements are available to customers with Galaxy Z Fold7 Flip7, Flip7 FE **.
- *Only available in certain store locations in the UK.
- **Free screen protector replacements offered twice a year, for the duration of the warranty period.
- *Only available in certain store locations in the UK.
- **Free screen protector replacements offered twice a year, for the duration of the warranty period.
Doorstep Repair at no extra cost
With our Doorstep Van Service, a mobile engineer will come to you at your preferred location and repair your device*.
If your device is in warranty, your Doorstep repair will be free of charge**.
Highly rated by customers, this convenient service saves you time while delivering trusted Samsung support.
- *Only Available in selected locations only.
- **Out of warranty customers will not need to pay the ‘call out fee’ charge for the engineer but will be charged the price of a repair.
- *Only Available in selected locations only.
- **Out of warranty customers will not need to pay the ‘call out fee’ charge for the engineer but will be charged the price of a repair.
What our customers are saying about Doorstep Repair...
Fantastic service
Dhigg
Brilliant service, came when he said phone is like new
Excellent service.
Evee
Very easy, quick and professional service. THANK YOU!
Great service
Vee@
I loved having my phone repaired at the comfort of my door step✌️
My Samsung Ultra looks spanking brand new!
Charlz
It's an excellent service.. Ruhel is a top engineer and knows his stuff!
Amazing service
AF95
Josh was quick, efficient and easy to understand. Great service from Josh!
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Fast Track Support
Enjoy priority support with fast‑tracked online assistance, giving Premium Support customers quicker access to expert help when it matters most.
Priority Service
Enjoy priority handling with next‑day TV swaps where available, so you’re back up and running faster***.
- *You can request a next‑day swap if submitted before 1pm on a business day or choose a preferred date.
- *We’ll replace your device with a like new product, whether brand new or expertly refurbished.
- *Customer must ensure the following is completed before the collection booking:
- • The product, and any associated brackets are removed from the wall
- • Any accessories such as HDMI cables or firesticks are removed
- • Any original accessories are gathered ready for collection alongside the TV (remotes, O/C cables, O/C boxes, or feet where applicable)
- The engineer will perform the full reinstallation.
- *You can request a next‑day swap if submitted before 1pm on a business day or choose a preferred date.
- *We’ll replace your device with a like new product, whether brand new or expertly refurbished.
- *Customer must ensure the following is completed before the collection booking:
- • The product, and any associated brackets are removed from the wall
- • Any accessories such as HDMI cables or firesticks are removed
- • Any original accessories are gathered ready for collection alongside the TV (remotes, O/C cables, O/C boxes, or feet where applicable)
- The engineer will perform the full reinstallation.
Additional options for your device
1Products included in Premium Support are Galaxy Z Fold7 & Flip7, Flip 7FE, TV's 98" and above.
