Game Launcher
game-launcherSolutions & Tips
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Security/Privacy
How to create and use a passkey
Find out how to set up and use Samsung Passkey on your Galaxy phone with our easy guide and instructions.
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SmartTings Find
How to use SmartThings Find to locate a lost S Pen Pro
Find out how to use Samsung SmartThings Find to locate a lost Galaxy S Pen Pro with our easy guide and instructions.
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Sync
How to synchronise OneDrive with your Galaxy device
Find out how to synchronise OneDrive with your Samsung Galaxy Smartphone My Files App using our easy guide and instructions.
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How to use the device
The updated recycle bin feature in My Files on Galaxy devices with One UI 6.0
This guide teaches you how to delete and restore files using your phone or tablet's My Files, Gallery or Voice Recorder app.
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Backup/Restore
How to use Google One to back up your Galaxy phone’s data
This guide will help you automatically back up your Galaxy phone’s data to Google Drive, as well as perform a manual backup.
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SmartTings Find
How to reset your PIN when locked out of your Galaxy device
Find out more about how to reset your Lost mode PIN, if you have forgotten it or have been locked out by SmartThings Find.
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How to use the device
How to set up a voice assistant on home appliances with SmartThings
Learn how to set up a Google Home, Bixby and Amazon Alexa voice assistant on a Samsung home appliance with SmartThings.
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Troubleshooting
How can I change game optimisation settings?
FAQ for Apps & Services. Find more about How can I change game optimisation settings with Samsung Support.
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Get Started
Learn how to use Gaming Hub
FAQ for Apps & Services. Find more about Learn how to use Game Launcher with Samsung Support.
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Get Started
How to check and update the Gaming Hub version
FAQ for Apps & Services. Find more How to check and update the Game Launcher version with Samsung Support.
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How to use the device
How to back-up and restore the play time data in Gaming Hub
FAQ for Apps & Services. Find more about How to back up and restore the play time data in Game Launcher with Samsung Support.
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Blood Pressure Feature
Know more about the features of the Gaming Hub app
FAQ for Apps & Services. Find more about Know more about the features of the Game Launcher app with Samsung Support.
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Blood Pressure Feature
How to delete and add apps in the Gaming Hub app
FAQ for Apps & Services. Find more about How to delete and add apps in the Game Launcher app with Samsung Support.
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Troubleshooting
Why can’t I see installed game icons on the Home/Apps screen?
FAQ for Apps & Services. Find more about Why can’t I see installed game icons on the Home Apps screen with Samsung Support.
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Troubleshooting
Why can't I hear any game sound?
FAQ for Apps & Services. Find more about Why can't I hear any game sound with Samsung Support.
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Troubleshooting
Why have I not received a new mission from Creature collection?
FAQ for Apps & Services. Find more about Why have I not received a new mission from Creature Collection with Samsung Support.
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SmartThings Life
How to set up SmartThings Energy’s Auto Demand Response
Find out more on how to set up SmartThings Energy and Demand Response
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SmartThings Life
How to use the SmartThings scan care labels and detergent features
Find out how to use the scan care labels and scan detergent feature using the SmartThings app.
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General
What are the benefits of having a Samsung account?
Learn more about the benefits of having a Samsung account.
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Settings
Updates to Game Booster settings and features on the Samsung Galaxy S25
Find out how to use Game Mode and Game Booster settings and features on your Samsung Galaxy S25 with our easy guide and instructions.
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Blood Pressure Feature
Galaxy Store refund requests
Need an app refund? Refunds depend on usage. Missing an in-app item? Contact the developer via Galaxy Store. If they refer you to us, send a screenshot—we’re happy to help!
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Blood Pressure Feature
Does Samsung Health support my fitness tracking device?
Wondering if your fitness tracker works with Samsung Health? Check compatibility for Samsung and third-party devices with our simple guide.