Soundbar Mounting FAQs

How do I schedule my Soundbar mounting service?

After checkout you can schedule your Soundbar mounting service as soon as two days after delivery.

What comes included with the Soundbar mounting service?

Handy will come on the scheduled date that you arranged, mount the Soundbar onto the wall, ensure there are no damages, pair the soundbar with your TV, turn the TV and soundbar ON to make sure it works as expected.

Do I need to provide a mount?

No, the Soundbar mount is provided with the Soundbar purchase.

What wall types support a Soundbar?

Handy can mount a Soundbar to almost any wall. You will complete an e-mail survey after you order so Handy knows the wall setup.

Can I reschedule the Soundbar mounting?

Before your order is confirmed, reschedule on the My Orders page by clicking Reschedule Service Appointment.

After your order is confirmed, please contact Handy at (855)-953-5006 to reschedule.

If your Soundbar has shipped, please contact Handy and they can reschedule for you. You can reschedule up to 24 hours before the delivery date and time.

Do I need to reschedule if my order is cancelled?

No – the Soundbar mounting appointment will automatically cancel as well.

Do I need to be home during my appointment?

Yes, you must be home during the appointment.

What other services can Handy provide?

For extra services and prices, see https://www.handy.com/services/

I am not happy with the Soundbar mounting.

If the Soundbar was wrongly mounted or caused damage, please contact us at 1-800-SAMSUNG (7864) so we can assist you.

How do I cancel my Soundbar mounting service?

You can separately cancel the mounting service until the day before your Soundbar and wall mount are delivered on the My Orders page.

If you cancel your mounting service before or after your Soundbar has shipped, the mounting fees and any additional services purchased should automatically cancel as well.

Do I need to cancel mounting if I refuse the delivery?

Yes – if you intend to refuse the Soundbar, please contact Handy at (855)-953-5006 to cancel the mounting as well, or go to the My Orders page to cancel the service online.

Help! I have additional questions.

If you need help with an order, give us a call at 1-800-SAMSUNG (7864).

If you have questions for Handy, please contact them at (855)-953-5006 or e-mail samsung@handy.com.