Leaking Dispenser on a Samsung Fridge

Last Update date : Nov 02. 2022

It is normal for the water dispenser of your Samsung fridge to drip after being used. It generally stops after a couple of seconds once the water has been dispensed. However, in the event that your water dispenser continues to leak or you find that it is more than just drops, please try some of the troubleshooting steps below.

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Note: If you would like a guide on setting up the water dispenser of your side-by-side refrigerator, please click here.

1 Purge air that could be trapped in the system.

If you have just had your fridge installed, you’ll need to purge any air that could be trapped. Dispense approximately 3 litres of water to remove all air in the system.

2 Check the water filter.

Ensure the water filter has been installed correctly and not leaking, or replace the water filter if necessary. Air may get trapped in the system after replacing the water filter.

3 Level the fridge.

Ensure the fridge is levelled correctly. If the fridge is not levelled correctly, the ice maker and ice chute may not align properly, allowing warm air to enter and melt the ice, which will cause water to drip from the dispenser.

4 Clean the fridge.

Please ensure that your fridge is properly cleaned of any build up. You may have a build up of ice in your ice chute.

5 Do not block the air vents inside your fridge.

If the air vents are blocked, especially with a plastic bag, your fridge can over cool. This can cause the water filter to break and leak water.

do not place any products in front of the air circulation holes
6 Always ensure to use Samsung approved water filters.

Samsung approved water filters can be found on our Home Appliance Accessories page. Unapproved filters can leak and cause damage to your fridge.

7 Check the ice chute and ice bucket.

Make sure the seal for the ice chute and ice bucket has no gaps. If the Ice Chute and Ice Bucket hasn't been sealed properly, warm air will enter and melt the ice, causing water to drip from the dispenser.

8 Ensure the water line under the hinge cover is connected properly.

If the doors were recently removed, the water line under the hinge cover could have moved. If there is a kink at the connection or if the water lines aren't connected properly, it will let air into the lines and cause a drip.

Note: If the leakage due to the water line, you will need to contact the installer of the water line. Samsung takes NO responsibility for the water line installation. 

9 Request service.

If problems persist, contact an authorised service centre or contact our Samsung Care experts on 1300 362 603 (Toll Free in Australia) to request service.

If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.

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