Call settings on Samsung Phones
To Answer a phone call on a Samsung phone, you'll need to touch the Green Call Icon and drag your finger outside of the circle. To decline the phone call, touch the Red phone icon and drag away from the circle.
Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.
Adjusting Call Settings:
There are several ways you can option to answer and end calls apart from swiping the screen when receiving a phone call, or hanging up a call.
Depending on your device and Android version you may be able to:
- Answer calls by pressing a button
- Answer calls by voice command (on Operating systems 4.2 to 6)
- Set automatic answering of calls when a headset is connected
- End calls by pressing the power key (without turning off the screen)
See the steps below to find what options are available. If you're not sure what operating system your device is running you can check what version of Android is my device running?
Turning Voice control on will allow you to use voice commands for the following:
- Incoming calls
Please Note: Devices without a physical home button will show Volume Up to answer instead.
Devices with the Bixby Voice feature won't show the option for Voice Control as it is a function of Bixby.
Adjusting the Ring Time of your Mobile Device:
Most telco providers in Australia limit the ring time of your phone to 15 seconds before the call will go to voicemail. The ring time can be set in 5 second increments between 5 and 30 seconds. There is no way to extend the ring time of any mobile phone beyond 30 seconds.
To extend the ring time of your Samsung device, open the Phone app on your phone and enter the following code into the keypad:
Telstra SIMs: **61*101**30#
Optus SIMs: **61*321**30#
Vodafone SIMs: **61*121**11*30#
Press the call icon, and after a couple of seconds you should see a pop up with something like "Registration was successful". If not, please get in touch with our Samsung Care experts at Live Chat Australia or call 1300 425 299 (Toll Free in Australia) for further assistance.
If you're overseas, please contact your service provider for more information - the codes above will only work for SIMs registered on the applicable Australian network.
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