Call settings on Samsung Phones

Last modified : Apr 07. 2020

To Answer a phone call on a Samsung phone, you'll need to touch the Green Call Icon and drag your finger outside of the circle. To decline the phone call, touch the Red phone icon and drag away from the circle.

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.

Touch the Green Call icon and swipe away from the circle

Adjusting Call Settings:

There are several ways you can option to answer and end calls apart from swiping the screen when receiving a phone call, or hanging up a call.

 

Depending on your device and Android version you may be able to:

  • Answer calls by pressing a button
  • Answer calls by voice command (on Operating systems 4.2 to 6)
  • Set automatic answering of calls when a headset is connected
  • End calls by pressing the power key (without turning off the screen) 

 

See the steps below to find what options are available. If you're not sure what operating system your device is running you can check what version of Android is my device running?

Steps on Jelly Bean (Android Version 4.2)Click to Expand
1 Open the Settings application and select the Call option under the My Device tab
Open the Settings application and select call under the my device tab
2 Select the Answering/ending calls option
Select the Answering/ending calls option
3 You'll be able to select what options you would prefer by ticking the checkbox on the right
Select answering and ending calls
4 If you want to enable Voice control you may be direct to the voice control settings. Tap on the slider to turn it on.

Turning Voice control on will allow you to use voice commands for the following:

  • Incoming calls
  • Alarm
  • Camera
  • Music
Turn on Voice Control to activate the feature
Steps on Marshmallow (Android Version 6.0)Click to Expand
1 Open the Phone app
2 Select the 3 dot menu button and then Settings
Select the 3 dot menu button and then Settings
3 Select Call
Select the Call option
4 Select Answering/Ending Calls
Select Answering/Ending calls
5 You'll see the options for answering and ending calls and check the box on the right to select
Answering/Ending call options
Steps on Nougat and Oreo (Android Versions 7.0 and 8.0)Click to Expand
1 Open the Phone app
2 Select the 3 dot menu button, and then Settings
Select the 3 dot menu button and then Settings
3 Select the Answering and ending calls option
Select the Answering and ending calls option
4 You can turn on whichever option you would like by toggling the switch on the right
Use the switch on the right to toggle the options on or off

Please Note: Devices without a physical home button will show Volume Up to answer instead.

Devices with the Bixby Voice feature won't show the option for Voice Control as it is a function of Bixby. 

Steps on Pie (Android Version 9.0)Click to Expand
1 Open the Phone app icon Phone app
open the phone app
2 Tap on three dots icon > Settings
three dots and settings
3 Select Answering and ending calls
Select Answering and ending calls
4 Toggle on/off your preferred call settings
Toggle on/off your preferred call settings
Steps on Q (Android Version 10.0)Click to Expand
1 Open the Phone app icon Phone app
Launch the Phone app
2 Tap on three dots icon
Tap on the three dots
3 Select Settings
Select Settings
4 Select Answering and ending calls
Select Answering and ending calls
5 Toggle on/off your preferred call settings
Toggle on/off your preferred call settings

Adjusting the Ring Time of your Mobile Device:

Most telco providers in Australia limit the ring time of your phone to 15 seconds before the call will go to voicemail. The ring time can be set in 5 second increments between 5 and 30 seconds. There is no way to extend the ring time of any mobile phone beyond 30 seconds. 

 

To extend the ring time of your Samsung device, open the Phone app on your phone and enter the following code into the keypad:

Telstra SIMs: **61*101**30#

Optus SIMs: **61*321**30#

Vodafone SIMs: **61*121**11*30#

Press the call icon, and after a couple of seconds you should see a pop up with something like "Registration was successful". If not, please get in touch with our Samsung Care experts at Live Chat Australia or call 1300 425 299 (Toll Free in Australia) for further assistance.

 

If you're overseas, please contact your service provider for more information - the codes above will only work for SIMs registered on the applicable Australian network.

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