How to use Find My Mobile?
Lost your phone?
Don't panic. Find My Mobile will help you locate your device and protect your data. You can even use it to unlock your phone if you forget your password or PIN.
For information on creating and signing into a Samsung account Click Here
To set up Find My Mobile on your phone Click Here
Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung Subsidiary. To use this service, you must be signed in to your Samsung account on your device.
The device you wish to find or unlock must be connected to either a Wi-Fi or mobile network for the remote controls to work.
Sign in to Find My Mobile
If you don't remember the email address you signed up with or your password Click Here to find your ID or reset your password
It can take some time for Find My Mobile to find the device, depending on signal strength and server load. If it doesn't find your device in 5 minutes, try refreshing the page or logging out and logging in again.
Remote Control Functions:
Before following the below steps ensure you have enabled Remote unlock within your Find my Mobile settings on your mobile device. If you haven't enabled this setting, you are unable to successfully use the remote control services.
For Galaxy devices operating on OS Version 8.0 (Oreo) and below head into your Settings > Lock Screen and security.
For Galaxy devices operating on OS Version 8.0 (Oreo) and below toggle on Remote controls.
Find My Mobile Options
Selecting the Ring function will make your device Ring for 1 minute at maximum volume, even when the Sound Mode is set to Vibrate or Mute.
The lock function allows you to set an extra pin as security so that no one else can get into your device.
It will stop the device from being turned off and you can set one phone number the device can call as an emergency contact to help retrieve your phone. If you use Samsung Pay it will also suspend all of your saved cards so no unauthorised purchases can be made.
Enter a new 4-8 digit pin, a domestic or international phone number you want to set as an emergency contact and any text you want to display on the screen, then select Lock to send the function. The device will lock and only accept your new pin to unlock:
You can start tracking your lost device and get regular updates every 15 minutes. If you have disabled your location services, this setting will automatically be enabled to continually track your lost device's location.
If you don't think you will be able to recover your lost device or just want to ensure that no one will be able to access any information stored on it or an attached SD card, you can remotely wipe with the erase function.
This action is not reversable and only content that is backed up to the Samsung Cloud, or synced to a Google Account will be recoverable. Wiping the device remotely will lock the device to the active Google account, and you will need the same credentials to get back into the phone after erasing the data.
The backup function will only be available to devices running Android OS 7.0 (Nougat) and higher. It will force a backup that would normally only complete when the device is connected to Wifi - but allows you to sync all contacts and messages to the server so that you can recover this information to another Samsung device.
The retrieve function will show you a list of the last 50 phone numbers with time and date information, phone call length and contact name (if the number was saved). The function does not retrieve any message content, only the date and time that the message was received.
If you've forgotten your pin, pattern or password and are unable to access your device - the unlock function will remove all screen lock types (including any biometric info). You'll need to enter your Samsung Account password one more time to send this function to your device.
If you're worried that your device wont stay on long enough for you to find it - you can activate Ultra or Maximum power saving mode remotely which will keep the device on for as long as possible. You won't be able to use the backup functionality after turning this on.
You can set up a friend or family member with a Samsung Account as a Guardian. When they log into Find My Mobile they will be able to locate your device, extend the battery life and use the ring action on your behalf - all without having to share your Samsung Account password.
You can customise the time period to allow someone else access to your device, and remove Guardians any time you like.
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