How to use Find My Mobile?

Last modified : Apr 12. 2019

Lost your phone?
Don't panic. Find My Mobile will help you locate your device and protect your data. You can even use it to unlock your phone if you forget your password or PIN.


For information on creating and signing into a Samsung account Click Here

To set up Find My Mobile on your phone Click Here

Please Note: To use this service, you must be signed in to your Samsung account on your device.


The device you wish to find or unlock must be connected to either a Wi-Fi or mobile network for the remote controls to work.

Sign in to Find My Mobile

1 Open a web browser and visit
2 Select Sign In to get started
Find My Mobile
3 Enter in your credentials, tick the reCAPTCHA box and select Sign In
If you don't remember the email address you signed up with or your password Click Here to find your ID or reset your password
Sign In To Find My Mobile
4 Once signed in the browser will open to a map. On a mobile you can toggle between map view and control view with the small arrow highlighted below.
Map and Control View

It can take some time for Find My Mobile to find the device, depending on signal strength and server load. If it doesn't find your device in 5 minutes, try refreshing the page or logging out and logging in again.

5 If you have multiple devices saved to your Samsung Account, you can toggle and view them with the menu button on the top left of the page
Multiple Device Menu

Remote Control Functions:

Find My Mobile Options

Ring My PhoneClick to Expand

Selecting the Ring function will make your device Ring for  1 minute at maximum volume, even when the Sound Mode is set to Vibrate or Mute 


Press Ring to send the command to your phone/tablet

Ring My Device
Lock My DeviceClick to Expand

The lock function allows you to set an extra pin as security so that no one else can get into your device.

It will stop the device from being turned off and you can set one phone number the device can call as an emergency contact to help retrieve your phone. If you use Samsung Pay it will also suspend all of your saved cards so no unauthorised purchases can be made.

Lock My Device

Enter a new 4-8 digit pin, a domestic or international phone number you want to set as an emergency contact and any text you want to display on the screen, then select Lock to send the function.



The device will lock and only accept your new pin to unlock:

Locked Device
Erase All DataClick to Expand

If you don't think you will be able to recover your lost device or just want to ensure that no one will be able to access any information stored on it or an attached SD card, you can remotely wipe with the erase function.

This action is not reversable and only content that is backed up to the Samsung Cloud, or synced to a Google Account will be recoverable. Wiping the device remotely will lock the device to the active Google account, and you will need the same credentials to get back into the phone after erasing the data.

Erase All Data
Back Up My DeviceClick to Expand

The backup function will only be available to devices running Android OS 7.0 (Nougat) and higher. It will force a backup that would normally only complete when the device is connected to Wifi - but allows you to sync all contacts and messages to the server so that you can recover this information to another Samsung device.

Back Up My Device
Retrieve Calls and MessagesClick to Expand

The retrieve function will show you a list of the last 50 phone numbers with time and date information, phone call length and contact name (if the number was saved). The function does not retrieve any message content, only the date and time that the message was received.

Retrieve Calls And Messages
UnlockClick to Expand

If you've forgotten your pin, pattern or password and are  unable to access your device - the unlock function will remove all screen lock types (including any biometric info). You'll need to enter your Samsung Account password one more time to send this function to your device.

Unlock My Device
Extend Battery LifeClick to Expand

If you're worried that your device wont stay on long enough for you to find it - you can activate Ultra or Maximum power saving mode remotely which will keep the device on for as long as possible. You won't be able to use the backup functionality after turning this on.

Extend Battery Life
Set GuardianClick to Expand

You can set up a friend or family member with a Samsung Account as a Guardian. When they log into Find My Mobile they will be able to locate your device, extend the battery life and use the ring action on your behalf - all without having to share your Samsung Account password. 

You can customise the time period to allow someone else access to your device, and remove Guardians any time you like.

Set Guardians

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