How to use Find My Mobile?

Last Update date : Oct 20. 2020

Lost your phone?
Don't panic. Find My Mobile will help you locate your device and protect your data. You can even use it to unlock your phone if you forget your password or PIN.


For information on creating and signing into a Samsung account Click Here

To set up Find My Mobile on your phone Click Here

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung Subsidiary. To use this service, you must be signed in to your Samsung account on your device.


The device you wish to find or unlock must be connected to either a Wi-Fi or mobile network for the remote controls to work.

Sign in to Find My Mobile

1 Open a web browser and visit
2 Select Sign In to get started
Sign into your Samsung Account
3 Enter in your credentials, tick the reCAPTCHA box and select Sign In
If you don't remember the email address you signed up with or your password Click Here to find your ID or reset your password
SIgn into your Samsung Account
4 Once signed in the browser will open to a map. You should also be able to view other devices that are signed into your Samsung Account.
Viewing select device location

It can take some time for Find My Mobile to find the device, depending on signal strength and server load. If it doesn't find your device in 5 minutes, try refreshing the page or logging out and logging in again.

Remote Control Functions:

Before following the below steps ensure you have enabled Remote unlock within your Find my Mobile settings on your mobile device. If you haven't enabled this setting, you are unable to successfully use the remote control services.

1 Head into your Settings > Biometrics & security
Head into your Settings > Biometrics and Security

For Galaxy devices operating on OS Version 8.0 (Oreo) and below head into your Settings > Lock Screen and security.

2 Ensure Find my Mobile has been enabled, if so click on this setting for more options.
Ensure Find my Mobile is toggled on, if so select this setting for more options
3 Toggle on Remote unlock
Toggle on Remote unlock

For Galaxy devices operating on OS Version 8.0 (Oreo) and below toggle on Remote controls.

4 Read through and Agree to the pop up message. You can also read through the Privacy Policy.
Agree to pop up message
Ring My Phone

Selecting the Ring function will make your device Ring for  1 minute at maximum volume, even when the Sound Mode is set to Vibrate or Mute.

1 Click on Ring
select Ring
2 Read through the instructions and reselect Ring
Click on Ring
3 Your phone should start to ring, once located drag the Dismiss button from the left or right of the screen to stop ringing.
Once you have found your lost device slide the dismiss button to the left of right to stop ringing
Lock My Device

The lock function allows you to set an extra pin as security so that no one else can get into your device.

It will stop the device from being turned off and you can set one phone number the device can call as an emergency contact to help retrieve your phone. If you use Samsung Pay it will also suspend all of your saved cards so no unauthorised purchases can be made.

1 Click on Lock
Click on Lock
2 Click on Retry to set a lock on your device
Click Retry
3 Follow the on-screen intructions to set a PIN, an emergency contact number and set a message to display on your lock screen. Once complete, click on Lock
enter credentials and click on lock

Enter a new 4-8 digit pin, a domestic or international phone number you want to set as an emergency contact and any text you want to display on the screen, then select Lock to send the function. The device will lock and only accept your new pin to unlock:

4 Your lost device will then be locked
Phone locked
5 To unlock your lost device from your phone, type in the security PIN and tap on OK.
Unlocking phone using PIN
Track Location

You can start tracking your lost device and get regular updates every 15 minutes. If you have disabled your location services, this setting will automatically be enabled to continually track your lost device's location.

1 Click on Track location
Click on Track location
2 Click on Restart to begin tracking your phone's location
Click on Restart
3 Once your device's location has been found, you will be updated every 15 minutes. If you would like to stop tracking your device, simply click on Stop.
Location found, click on Stop to stop tracking location
Erase All Data

If you don't think you will be able to recover your lost device or just want to ensure that no one will be able to access any information stored on it or an attached SD card, you can remotely wipe with the erase function.

This action is not reversable and only content that is backed up to the Samsung Cloud, or synced to a Google Account will be recoverable. Wiping the device remotely will lock the device to the active Google account, and you will need the same credentials to get back into the phone after erasing the data.

1 Click on Erase data
Click on Erase data
2 Read through the pop up message and click on Erase
click on erase
3 Re-enter your Samsung Account password and tick the reCAPTCHA box then click on NEXT
Enter your Samsung Account Password the click on next
Back Up My Device

The backup function will only be available to devices running Android OS 7.0 (Nougat) and higher. It will force a backup that would normally only complete when the device is connected to Wifi - but allows you to sync all contacts and messages to the server so that you can recover this information to another Samsung device.

1 Click on Backup data
Click on bacup data
2 Select the apps and data on your phone tha you want to be backed up to your Samsung Account then click on Back up
Select the data you would like to backup to your Samsung Account then click on Back up
3 Read through and agree to the pop up message, then click on Back up
Agree to the pop up message and click on Back up
Retrieve Calls and Messages

The retrieve function will show you a list of the last 50 phone numbers with time and date information, phone call length and contact name (if the number was saved). The function does not retrieve any message content, only the date and time that the message was received.

1 Click on Retrieve Calls/Messages
Click on Retrieve calls and messages
2 Allow the call and message history sync to complete
Retrieving recent messages and calls
3 You should be able to view your recent call and message history
View your call and message history

If you've forgotten your pin, pattern or password and are  unable to access your device - the unlock function will remove all screen lock types (including any biometric info). You'll need to enter your Samsung Account password one more time to send this function to your device.

1 Click on Unlock
Click on Unlock
2 Read through the on-screen instructions then click on Unlock
Click on Unlock
3 Re-enter your Samsung Account password and tick the reCAPTCHA box then click on NEXT
Enter your Samsung Account Password the click on next
Extend Battery Life

If you're worried that your device wont stay on long enough for you to find it - you can activate Ultra or Maximum power saving mode remotely which will keep the device on for as long as possible. You won't be able to use the backup functionality after turning this on.

1 Click on Extend Battery Life
Click on Extend battery life
2 Read through the pop up message then click on Extend
Read through on-screen pop up messgae and click on Extend
3 Power Saving Mode should reflect on your Samsung phone.
Extended battery life on mobile device
Set Guardian

You can set up a friend or family member with a Samsung Account as a Guardian. When they log into Find My Mobile they will be able to locate your device, extend the battery life and use the ring action on your behalf - all without having to share your Samsung Account password. 

You can customise the time period to allow someone else access to your device, and remove Guardians any time you like.

1 Click on Set Guardians
Click on Set Guardians
2 Type in your guardian's Samsung Account email address then click on Verify
type on guardians samsung account info then verify
3 Once you have finished adding your guardians click on Set
Confirm the information you previously entered is correct then click on OK

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