What is Factory Reset Protection? (FRP)
What is Factory Reset Protection?
Android devices provide built-in security features you can use to protect your device and information, including screen locks and data encryption. Factory Reset Protection (FRP), is a security feature on Android devices with Android OS Version 5.1 (Lollipop) and higher. When you perform a Factory Data Reset, all settings are returned to the factory default settings and all personal data is erased, including files and downloaded apps.
The FRP is automatically activated when you setup a Google account on your Galaxy device.
Once the FRP is activated, it prevents use of your device after a Factory Data Reset in an untrusted environment. This means if your device is Factory Reset any other way than heading into your Settings > General Management > Reset > Factory Data Reset, the FRP Lock will be enabled. When you try to start up your device after completing a factory reset in an untrusted environment you are required to log in to the original Google Account in the initial setup.
If your device has been lost or stolen, and has been Factory Data Reset in an untrusted environment, this will trigger the FRP lock.
What do I need to know about FRP?
If you want to reset your device to factory default settings in an untrusted environment, ensure that you know your Google account login credentials as you will need it to log in once you have reset your device. If you want to reset your device to factory default settings, but don't remember your Google account credentials, you can action one of the following:
- Check your Google account settings and reset your password via the device or at www.google.com
- If you have reset your password, it can take 24-72 hours for the password reset to sync with all devices registered to the account.
- If you enter this password incorrectly on the device, the time period restarts again for another 24-72 hours to sync with your registered device
If you already reset your device, but don't remember your Google username and/or password, the device cannot be used. If this is the case, please action the following:
- If you know your Google account username but cannot remember the password, you can reset your password on the device, or at www.google.com. It can take 24-72 hours for a new password to sync with all registered devices. Try logging in to your device with the new password after the suggested timeframe.
- If you have multiple Google accounts registered on your device, but you can't remember which Google account you initially set up your device with, visit https://www.google.com/android/devicemanager. Log in with your Google account and check the list of devices registered to the account. If you don't see the device listed on the account, it means that your device is not currently linked with this Google account. Repeat the process until you have found the correct linked Google account.
- If you cannot remember any of your Google account information, and the FRP Lock has been triggered, visit one of our Authorised Service Centres to receive professional assistance. Please ensure that you have your Proof of Purchase to show evidence of ownership of your device.
If you want to reset your device to factory default settings, ensure that you know your Google account login credentials as you will need it to log in once you have reset your device.
Please Note: Additional fees and costs may incur.
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