Samsung Reactivation Lock
Samsung Reactivation Lock is a function designed to protect your device if it is lost or stolen. The Reactivation Lock will keep the device from being used unless the appropriate Samsung Account Credentials are entered after a Factory Data Reset.
It's important to remove your Samsung Account from a Samsung phone or tablet that you're giving to someone else to use. Not only will it retain your information as long as you're logged in, the Samsung Account will lock anyone out without your Samsung Account email address and password.
To check whether your device has Reactivation Lock enabled:
You'll only be able to switch Reactivation Lock on when there is an active Samsung Account added to the device.
Samsung Reactivation Lock is available on Samsung devices running Android OS and older. Google Factory Reset Protection is available for devices running Android OS 5.1 or higher.
Thank you for your feedback!
Did not find what you're looking for? We're here to help.
Online
Live Chat Support with a Samsung product expert.
Book a Mobile Product Service Request via Australia Post
We'll respond within 24 hours of your request.
We endeavour to respond within 24 hours.
Call
1300 425 299
1300 GALAXY
24 hours / 7 days a week
Toll Free in Australia
1300 362 603
24 hours / 7 days a week
Toll Free in Australia
+612 8293 5712
24 hours / 7 days a week
For all Printer related inquiries,
please click here
or visit https://www.hp.com/support/samsung
Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.
Face-to-Face Support
Search for the nearest Samsung Service Centre's in your area.
Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.