Samsung Reactivation Lock

Last modified : Feb 21. 2019

Samsung Reactivation Lock is a function designed to protect your device if it is lost or stolen. The Reactivation Lock will keep the device from being used unless the appropriate Samsung Account Credentials are entered after a Factory Data Reset. 

 

It's important to remove your Samsung Account from a Samsung phone or tablet that you're giving to someone else to use. Not only will it retain your information as long as you're logged in, the Samsung Account will lock anyone out without your Samsung Account email address and password.

 

To check whether your device has Reactivation Lock enabled:

1 Open the Settings app
2 Open the Lock Screen and Security settings
3 Select Find My Mobile
4 Use the switch next to Reactivation Lock to enable (blue) or disable (grey) the lock.

You'll only be able to switch Reactivation Lock on when there is an active Samsung Account added to the device.

Samsung Reactivation Lock is available on Samsung devices running Android OS and older. Google Factory Reset Protection is available for devices running Android OS 5.1 or higher.

Thank you for your feedback!

Did not find what you're looking for? We're here to help.

Online

Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

1300 425 2991300 GALAXY

For all Mobile device enquiries
24 hours / 7 days a week
Toll Free in Australia

1300 362 603

For all other product enquiries
24 hours / 7 days a week
Toll Free in Australia

+612 8293 5712

From overseas
24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit https://www.hp.com/support/samsung

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

Contact Us