Freeview/HbbTV Feature will not Load.

Last modified : Nov 13. 2019

If your Freeview/HbbTV feature will not load, you may be experiencing a network connectivity issue, an issue with your TV or signal issue among other things.

To get a better idea of what is causing the problem, this page covers a lot of different options to diagnose and troubleshoot the problem.

1 Check the internet speed from the TV’s web browser (should be at least 10 Mpbs and above).

1. Press the Home button on your remote control to bring up the Smart Hub/Eden Menu and select Settings.

Smart Hub/Eden Menu

2. Scroll down to Support and then select Self Diagnosis.


3. Scroll down and select Signal Information.

Signal Information

4. Check the Bit error level. It should be 0 BER. Bit error rate shows how many corrupt bits of data there are. The causes of the corruption are several, like a very strong signal being one of them, corrupt data due to low signal level and/or due to interface corruption of the signal, noise in the signal from bad weather or lightning, cross-modulation of the signal from high trees, hills or buildings obstructing the aerial.

Bit error level

5. Check the signal strength. (Should be at least 70%.)

Signal Quality

6. Check the signal quality. (Should be at least 70%.)

Signal Strength
2 Check the signal information.
3 If the signal information is fluctuating, refer to an aerial specialist.
4 If the internet speed is unstable and the signal strength is stable, connect to a mobile hotspot, try to change the DNS on Network Settings when connected to the home network to If that does not work, please refer to your internet service provider (ISP).
5 If the internet and aerial signal are fine and it fails to work with hotspot:

1. Ensure you are in an area that receives Freeview/HbbTV. If you are in a Regional Area where your TV channels are rebroadcasted, you may not be able to receive HbbTV. If this is the case, you can utilise the broadcaster applications in Smart Hub (if available) such as 10Play, 7Plus, 9Now!, etc.

2. If you are in an area that should receive Freeview/HbbTV and the Green/Red button is being pressed and no information is displayed, please get in contact with Samsung Australia on 1300 362 603.

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