Home / Product Help & Support / TV & Audio & Video
//skp.samsungcsportal.com

How do I delete cookies and cached data from my Smart TV?

Last modified : Nov 09. 2018

To clear cookies and saved content from your television please follow the step by step instructions:

Please note: Depending on the model of your TV the following images may differ, however, the steps to clear contents are similar. The instructions below only clear cookies, cached images and data. History and bookmarks won't be affected.

Before you get started

Make sure your TV is in TV Mode or on a HDMI input before trying to access the TV Settings. If you're inside the Smart Hub or Apps menu, the TV Settings will be more restricted than normal. You might find the Broadcasting menu greyed out if you try to access the settings from an area not allowed to change them.

 

Please Note: The information and images on this page are specific to Australian model televisions.

MU series

MU/M/Q/Frame Model TVs (2017)Click to Expand
1 Press the Home button on your remote control and select Broadcasting.
Broadcasting
2 Select Expert Settings.
Broadcasting > Expert Settings
3 Select HbbTV Settings.
Broadcasting > Expert Settings > HbbTV Settings
4 Select Delete Browsing Data and follow the prompts to clear any saved data on your television.
Broadcasting > Expert Settings > HbbTV > Delete Browsing Data
K/KU/KS Model TVs (2016) Click to Expand
1 Press the Home button on your remote control and select Broadcasting.
Broadcasting
2 Select Expert Settings.
Broadcasting > Expert Settings
3 Select HbbTV Settings.
Broadcasting > Expert Settings > HbbTV Settings
4 Select Delete Browsing Data and follow the prompts to clear any saved data on your television.
Broadcasting > Expert Settings > HbbTV > Delete Browsing Data
Broadcasting > Expert Settings > HbbTV > Delete Browsing Data > Confirm
J/JU/JS Model TVs (2015)Click to Expand
1 Open the web browser app
2 Select the menu button in the top right corner
3 Select the Settings option
4 From the menu items on the left hand side, select Privacy & Security
5 Scroll all the way to the bottom of the Privacy & Security page
6 Select the Delete Browsing Data option
7 Click Yes to delete the browsing data (both cache and cookies are included in this information)
8 The information will be deleted, and you'll be able to select OK to finish.

Related Questions

Thank you for your feedback!

Did not find what you're looking for? We're here to help.

Online

Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

1300 425 299

1300 GALAXY
For all Mobile device enquiries
24 hours / 7 days a week

1300 362 603

For all other product enquiries
24 hours / 7 days a week

+612 8293 5712

From overseas
24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit https://www.hp.com/support/samsung

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

Contact Us