Clear Cookies and Browsing Data on a Samsung TV.

Last Update date : Oct 20. 2020

  Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

To clear cookies and saved content from your television please follow the step by step instructions:

Before you get started

Make sure your TV is in TV Mode or on a HDMI input before trying to access the TV Settings. If you're inside the Smart Hub or Apps menu, the TV Settings will be more restricted than normal. You might find the Broadcasting menu greyed out if you try to access the settings from an area not allowed to change them.

Please note: Depending on the model of your TV the following images may differ, however, the steps to clear contents are similar. The instructions below only clear cookies, cached images and data. History and bookmarks won't be affected.

TU/Q/LS Model TVs (2020)
1 Press theHome button on your remote control and go toSettings.
2 Navigate toSatellite dish sending out signals iconBroadcasting, go across and select Expert Settings.
3 Once in Expert Settings , select HbbTV Settings.
4 Select Delete Browsing Data .
5 Select Delete to delete cookies. Once you have selected delete, a pop-up box will appear stating that the cookies have been deleted.
MU/M/NU/RU/Q/The Frame Model TVs (2017 - 2019)
1 Press the Home button on your remote control and go to Settings, then select Broadcasting.
Smart Hub/Eden Menu
2 On the Broadcasting menu, scroll down and select Expert Settings.
Broadcasting Menu

Please Note: If this option is greyed out, please change the TV source to Live TV and then access Broadcast settings again. Certain options in Settings may be restricted depending on what source your TV is on.

3 Once in Expert Settings, select HbbTV Settings at the bottom of the menu.
Broadcasting menu/Expert settings
4 Select Delete Browsing Data.
Delete Browsing Data
5 Select Delete to delete cookies. Once you have selected delete, a pop-up box will appear stating that the cookies have been deleted.
Delete Browsing Data or select Cancel
Cookies have been deleted.
K/KU/KS Model TVs (2016)
1 Press the Home button on your remote control and select Broadcasting.
Broadcasting
2 Select Expert Settings.
Broadcasting > Expert Settings
3 Select HbbTV Settings.
Broadcasting > Expert Settings > HbbTV Settings
4 Select Delete Browsing Data and follow the prompts to clear any saved data on your television.
Broadcasting > Expert Settings > HbbTV > Delete Browsing Data
Broadcasting > Expert Settings > HbbTV > Delete Browsing Data > Confirm
J/JU/JS Model TVs (2015)
1 Open the web browser app
2 Select the menu button in the top right corner
3 Select the Settings option
4 From the menu items on the left hand side, select Privacy & Security
5 Scroll all the way to the bottom of the Privacy & Security page
6 Select the Delete Browsing Data option
7 Click Yes to delete the browsing data (both cache and cookies are included in this information)
8 The information will be deleted, and you'll be able to select OK to finish.

For help with clearing the cache and data of installed apps on a 2020 model TV, please click here.

If you require more information, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia) or contact our Chat Support team.

     This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

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