How to use Device Care on your Samsung Smart TV
If you are having trouble with your TV, you may think it's better to reset and start over. Although it could be one of the solutions to its problem, it may not be necessary. Your TV also has several built-in self diagnostics to help you troubleshoot problems with your video, picture, sound, and many other things.
Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Optimize your TV with Device Care
On 2020 and 2021 TVs, Device Care is a diagnostic software based on TV data and shows the current TV's Operation Status at a glance. When you enter the 'Start Device Care' menu, 'The Device Care' diagnoses your TV, and shows the list of the issues and the status your TV currently has. 'TV Operation Status' is notified in 2 stages and is divided into Good and Moderate. You can access the 'Device Care' in 'Customer Support Menu'.
You can also check and clean your storage space, diagnose problems yourself, or request technical support. When the TV diagnosis completes, it clears the cached memory, frees it, and closes unused background apps to free up memory.
Please follow the guide below on how to run Device Care scan on Samsung TV.
Flash storage available 0% (as displayed in UI), less than 70MB of RW storage available
All other cases other than Moderate
Start Device Care runs scans on the TV to optimize and diagnose TV conditions, such as blurry screen issue, or insufficient storage space. Enter the Start Device Care button on the middle of screen, then the built-in diagnostic program will check all the status of the TV. if there is an issue, it will be listed and shown to you.
Follow the steps below for how to scan your TV with Device Care.
Step 1. Press the Home button on your TV remote, and then select Settings.
Step 2. On Settings menu, navigate Support and then select Device Care.
Step 3. Select the Start Device Care on the middle of the screen, then the scan will be started.
Manage Storage in Device Care menu allows you to check and organize the data currently being used on TV. If you want to delete an installed app, select the Delete button at the top right to delete the selected app. In addition, if you click the view detail button of each app, you can check the detailed information such as the total capacity of the app, stored data, and data cache.
- Delete: Select the installed app you want to delete and click the Delete button.
- View Details: Check the current data and cache usage of the app, and clear the data and cache.
Note: When you delete apps, the default installed apps may not be selected.
In the Self Diagnosis menu, you can test the various conditions of your TV directly to determine if there is an abnormality. If problems are being caused by the TV itself, use the Video Test, Picture Test, and Sound Test to determine. You can also check HDMI, network signal, and Smart Hub connection in this menu.
- The video/picture shown in the test is the best quality your TV can provide. However, the quality may vary depending on which source is used.
- If you detect an issue with the test, the TV may have a problem. Contact Samsung Support for assistance.
Note: Device screenshots and menu are only sample in English - they are also available in the language of your country.
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