No Picture issues on a Samsung TV

Last Update date : Oct 21. 2020

 Please Note: The information on this page is for Australian products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues. No video with normal audio on a Smart TV will the result of one of the following issues:


●   A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation.

●   An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.

●   There is something wrong with the TV, which will require a technician to assess the TV and find a solution.  

Please Note: If you are experiencing power issues with your One Connect Box, please click here.

Troubleshooting No Picture Issues:

1 Press the MENU button on your remote control or the television. If you are able to see the menu then continue to Step 2

If you do not see the menu, your TV will need to be assessed by a technician. Find the closest authorised service location or call 1300 362 603 (Toll Free in Australia) to speak to our Samsung Care experts for further assistance.

2 Check the cable connections (remove and reconnect all cables connected to the TV and external devices) and make sure the connected devices are turned on.
3 Cycle through the Sources on the TV to see whether it is just the one input effected or if the picture is missing across all inputs.
Check the settings on the device that is connected to the TV. There may be a switch or button that turns its different outputs on and off.
4 Replace the connection cables between the TV and the connected device.
5 Connect another device to the same input. If you get an image from the new device, there is an issue with the original device you connected.
6 Disconnect and reconnect the Invisible Connection cable between the TV and the OC (One Connect) Box. Make sure that the Invisible Connection cable is not pinched or bent sharply.
7 If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.

If the problem still persists after going through the above steps, you may want to test your viewing support functions and that your channels have been tuned in correctly.

Changing the broadcast signal.
1 Press the menu button on your remote control or the television.
2 Select Live TV and then select Channel List .
3 After pressing the right directional button on your remote control, make a choice of either Terrestrial or Cable .

Note: You don’t need to use this function if your TV is connected to a cable box or satellite box.

Checking digital channel signal info and strength.
1 Press the menu button on your remote control or the television.
2 Select SettingsSupportSelf DiagnosisSignal Information in that order.
Settings on Smart Hub
Self Diagnosis (Second on the list)
Signal Information (Third on the list)
Signal Strength
3 You can use the signal strength information to adjust the antenna for increased signal strength and improved HD channel reception.

Another factor that may cause your TV to experience these issues is the energy saving function. Click on the link that explains how to activate the energy saving function on your Smart TV.


Two other pages where you may find a solution are:


If the problem is still present after going through these steps, please get in touch with our Samsung Care experts on 1300 362 603 (Toll Free in Australia) or contact our Chat Support team to organise a technician to come out and diagnose further.

     This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

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