No Picture issues on a Samsung TV
Please Note: The information on this page is for Australian products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues. No video with normal audio on a Smart TV will the result of one of the following issues:
● A connection issue; the most common problem. Where there is a bad connection, faulty cables or improper installation.
● An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
● There is something wrong with the TV, which will require a technician to assess the TV and find a solution.
Troubleshooting No Picture Issues:
If you do not see the menu, your TV will need to be assessed by a technician. Find the closest authorised service location or call 1300 362 603 (Toll Free in Australia) to speak to our Samsung Care experts for further assistance.
Check the settings on the device that is connected to the TV. There may be a switch or button that turns its different outputs on and off.
Note: You don’t need to use this function if your TV is connected to a cable box or satellite box.
Another factor that may cause your TV to experience these issues is the energy saving function. Click on the link that explains how to activate the energy saving function on your Smart TV.
Two other pages where you may find a solution are:
If the problem is still present after going through these steps, please get in touch with our Samsung Care experts on 1300 362 603 (Toll Free in Australia) or contact our Chat Support team to organise a technician to come out and diagnose further.