Samsung Remote Doesn’t Recognise Bixby Commands.

Last modified : May 01. 2019

On our 2019 and high-end Samsung TVs, you are able to use Bixby on the Samsung remote and it's a great little feature. Sometimes though, it may have problems hearing your commands.


When using Far Field voice recognition, activate Bixby by saying, “Hi Bixby”. You will see the Bixby icon pop up at the bottom of your television.


If you speak your command directly after saying “Hi Bixby”, your TV may not understand what you have said. After saying “Hi Bixby”, wait for 2 - 3 seconds and then say your command.


For example:

Bixby waiting periods

When the TV is On.

“Hi Bixby” + wait 2 – 3 seconds + “channel up”

When the TV is Off

“Hi Bixby” + wait 2 – 3 seconds + ”power on”

If the Bixby icon still doesn’t appear, ensure that the Far Field voice recognition hasn’t been deactivated.


For more information on your product, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia) or contact our Live Chat Australia team.

This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

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