Ghosting on a Samsung TV

Last Update date : Oct 21. 2020
QLED Q9 TV

 Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Ghosting refers to when the image on the screen seems to be following itself around or is blurry at the edges.

 

Using a feature called Auto Motion Plus is best used when watching sporting events or shows that have fast moving images to reduce distorted or unclear colours on your Samsung TV.

 

If you are experiencing clouded effects while watching movies, it is best to have Auto Motion Plus turned off.

 

Below are some tips on how to reduce ghosting on your TV.

  • Try connecting the TV to a different source (e.g. change HDMI ports.) to identify whether the issue is with the TV or the source.
  • Power cycle both the TV and the source. Make sure to unplug the TV and the source from the power point, wait at least one minute before plugging and turning them back On.
  • Check to see if your TV has the latest version of firmware. If not, update to the latest firmware.
  • Reset the Picture Settings.
1 To do this, press the Home button on your remote control and then select Settings.
Samsung TV home screen
2 Choose Picture which is located at the top on the left hand side, then choose Expert Settings .
Samsung TV picture settings
3 On the next page you will see an option called Auto Motion Plus Settings and the setting currently being used. Highlight it and press enter on your remote control.
Samsung TV expert settings
4 On the Auto Motion Plus Settings page you are able to choose between 3 settings for Auto Motion Plus . They are Off , Auto or Custom . If Auto or Off is chosen, then the other options will be greyed out. If you choose Custom , you will then being able to make adjustments to your liking.
Samsung Auto Motion Plus settings
Auto Motion Plus Custom Settings

If you require more information, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia) or contact our Chat Support team.

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