36" 4-Door Counter-Depth French Door Refrigerator with Flex Zone™ and Twin Cooling Plus™

Black 22.6 cu.ft.
RF24R7201SG/AA

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36" 4-Door Counter-Depth French Door Refrigerator with Flex Zone™ and Twin Cooling Plus™
Black 22.6 cu.ft.

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Highlights

Easily switch modes

FlexZone™ with a upgraded Smart Divider

Moist, fresh natural tasting food

Twin Cooling Plus™

Sleek, minimal doors for a modern look

Modern Look Design

Make more ice super fast

Ice Max

Features

Easily switch modes

FlexZone™ with a upgraded Smart Divider & lock

Store different foods and drinks at an optimal temperature, so items stay fresh and tasty. The FlexZone™ has four settings that are ideal for preserving meat and fish, storing deli foods, chilling wine or cooling beverages. A Smart Divider can be locked in place to organize items efficiently.

Easily switch modes Easily switch modes
Easily switch modes Easily switch modes

Moist, fresh natural tasting food

Twin Cooling Plus™

Twin Cooling Plus™ optimizes the temperature and humidity in the fridge and freezer with independent cooling system. It preserves food in the optimal conditions and protects its original flavour and aroma by preventing odour from mixing.

Sleek, minimal doors for a modern look

Modern Look Design

Enjoy a sleek and simple design. The Sleek Edge Doors have a sophisticated and timeless style that is accentuated by a minimalist ice and water dispenser and New Edge Handles. These elements blend seamlessly and harmoniously with any kitchen interior.

Fingerprint resistant finish

Smudge proof

Helps reduce smudges for an everyday great appearance.

Make more ice super fast

Ice Max

The Ice Max produces up to 10lbs of ice a day and store up to 4.2lbs of ice at a time!* And its slim and compact design means it takes up less space, so there is more room to store food.

* Based on internal testing compared with conventional Samsung models. Samsung RF28R7201: ice storage up to 4.2lbs at a time/ ice making capacity up to 10lbs a day.

* Based on internal testing compared with conventional Samsung models. Samsung RF28R7201: ice storage up to 4.2lbs at a time/ ice making capacity up to 10lbs a day.

Open the drawers easily

EZ-Open™ Handles

This specially designed handle allows for easy opening and closing of a fully loaded freezer, containing a filtered ice maker. The low-profile handle design lifts up and glides out the drawer effortlessly.

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ADA compliant with easy to use controls

ADA Compliant

Use the refrigerator with ease and confidence if you are physically disabled or your movement is otherwise restricted. Its Internal Display is compliant with the standards of the Americans with Disabilities Act (ADA). So the controls are all within arm’s reach and can be used with one hand.

Be free to focus on what matters most

Bixby

Bixby-enabled smart technology helps you control your refrigerator with your smartphone. With the embedded Wi-Fi, you can easily check the temperature, get alerts if the door is left open and even read or write memos using a smartphone App*. It will also detect and help you diagnose issues.

* Available on Android and iOS devices. A Wi-Fi connection is required.

* Available on Android and iOS devices. A Wi-Fi connection is required.

Digital Inverter Compressor

The Digital Inverter Compressor automatically adjusts its speed in response to cooling demand across 7 levels. As a result, it’s quieter and uses up to 50% less power.

Specifications

  • Net Total (cu.ft)

    22.6 

  • Net for Freezer (cu.ft)

    6.5 

  • Net Weight (kg)

    135 

  • Cooling Type

    Twin Cooling Plus

  • Net Total

    22.6 

  • Net for Mid-Drawer

    3.1 

  • Net for Freezer

    6.5 

  • Net for Fridge

    13 

  • Net Dimension (WxHxD)

    35 6/8 x 70 x 31 

  • Net Width (inch)

    35 6/8 

  • Net Case Height with Hinge

    70 

  • Net Case Height without Hinge

    68 7/8 

  • Net Depth with Door Handle

    31 

  • Net Depth without Door Handle

    28 5/8 

  • Net Depth without Door

    24 

  • Packing Dimension (WxHxD)

    38 1/4 x 75 3/4 x 30 5/8 inch

  • Net Weight (kg)

    135 

  • Packing Weight (kg)

    145 

  • 20/40/40H (Container)

    30 (40ft)

  • Cooling Type

    Twin Cooling Plus

  • Humidity Control (Vegetable&Fruit Drawer)

    Yes

  • Number of Shelf (Total)

    5 EA

  • Number of Shelf (Foldable)

    1 EA

  • Shelf Material

    Tempered Glass

  • Number of Vegetable&Fruit Drawer

    2 EA

  • Number of Door Pocket

    6 EA

  • Icemaker

    Cubed and Crushed Ice

  • Interior LED Light

    High Efficiency LED Lighting

  • Convertible Room (℃)

    -1,1,3,5 

  • Smart Divider

    Yes

  • Refrigerant

    R600a

  • Dispenser with Water Filter

    Yes

  • Door Handle

    New Handle

  • Colour

    Black Stainless

  • Dispenser Type

    Minimal Dispenser

  • Energy Consumption

    690 kWh/year

  • ENERGY STAR® Certification

    Yes

  • Counter Depth

    Yes

Reviews

36" 4-Door Counter-Depth French Door Refrigerator with Flex Zone™ and Twin Cooling Plus™

4.0

Recommended by 74% of customers.

Write a review
5.0 62%
4.0 13%
3.0 6%
2.0 5%
1.0 14%
Features 4.3
Performance 4.0
Design 4.2
Value 4.0
AI Functionality 2.0
AI review summary
  • This refrigerator offers a spacious interior with adjustable shelving and convenient features like the FlexZone drawer.
  • Customers praise its sleek design and storage capacity.
  • However, many report recurring issues with the ice maker freezing up or malfunctioning, as well as water leaks and faulty electronics.
  • While the fridge performs well when functioning properly, the reliability problems and lack of effective solutions from the manufacturer are significant drawbacks.
AI-generated from customer ratings & reviews, and may include incentivized reviews.

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825 Reviews

PRoshani
1 (9,999)

2021-07-18

1 (9,999)
I purchased 3 black stainless appliances. The paint peeling off after a year. I contacted Samsung, but they said it’s cosmetic and they don’t provide any support, which is none sense because I paid extra for this cosmetic. Look at the pictures
[D] Alternative Text [D] Alternative Text
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-07-19

Operations

Hi Proshani, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again. 

Kimberly
1 (9,999)

2021-04-15

Dallas, TX

1 (9,999)
this malfunctioning machine has cost me hundreds of dollars in lost food because it is broken. had support out, they tell me it's not throwing an error code, and there is nothing they can do. then support left and my water/ice was not working. it took them a week to come back and fix their mistake. the unit will read 36/0 degrees f and it is absolutely not that. unfrozen, wasted food thanks to samsung. i bought manual thermometers to check the temp. if i reset my circuit breaker, it will show the actual temp, go down to the 36/0 and might work for an hour or a few days. save your money. at this point, i'm considering a lawsuit for the thousands of dollars and time they have wasted us.
[D] Alternative Text [D] Alternative Text

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-04-16

Samsung Care

Kimberly, I can understand how this matter could have you on edge. We don't want any customer to feel like we don't care about their concern. We would be happy to look further into this situation to assist with the food loss. Please just contact our Social Media team using the information below. Thank you! ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143210478

rg1234
1 (9,999)

2023-01-03

Tracy, CA

1 (9,999)
Loud noise every few hours as others complained in the reviews, DO NOT BUY. Two techies came from samsung care, both don't have a clue about the noise, they reached out to Samsung as well, the warranty support team, order support team, home appliance support team all don't have clue. One agent confirmed other customers complained as well. The noise is so loud that it wakes us up in the middle of the night. Even the replacement fridge has same exact issue. So now it's concluded that this is known issue with this model, Samsung should find a solution and replace the problematic component for all customers for free when they find the root cause.
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-01-06

SEA Care

Thanks for taking some time to give us your review, rg1234. We will help you check why the fridge is making a noise. A refrigerator is always quiet, even when it's new. In fact, new fridges may be louder as they settle into place. Please check these links for details. Understand the noises coming from your Samsung https://www.samsung.com/us/support/troubleshooting/TSG01001032/ What noises a refrigerator makes and why | Samsung US https://www.youtube.com/watch?v=cain2xjBCQE Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Camille

Fost502
1 (9,999)

2019-09-28

1 (9,999)
Bought this fridge with high expectations based on reviews. After being delivered, we plugged it in and both the flex zone and freezer failed to work. We had the company we bought it from come out and repair it. After that things worked as should. I wish that was the only problem. Fast forward to this morning, I open the freezer to take out some meat for supper, only to find that the freezer had stopped working (between thurs night and this morning, saturday). Everything in the freezer is now thawed and spoiled, about $300 in just meat alone. I am very upset, because now, not only will I have to wait until monday for a repairman to come look at it, I am out hundreds of dollars in food. Very disappointed with this lemon of a fridge I have.
Helpful?
Originally posted on 36" 4-Door Counter-Depth French Door Refrigerator with Flex Zone™ and Twin Cooling Plus™(RF24R7201SR_AA)

Features

3 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

2 (9,999)
Clearwater
1 (9,999)

2022-06-17

1 (9,999)
refrigerator that just keeps breaking, ice maker is just worthless, i have to defrost it every 4 to 6 weeks and it quit all together after 2 years and i had to replace it. the controls for the "flex drawer" are directly under the split of the upper doors and condensation drips on to the control panel and has damaged it. it stopped working so you could not change the temperature but i just left it as it was... 2 days ago the temperature controls started changing the temperature every time you opened the drawer. . it is not cooling the refrigerator now. 3 years old poor software, terrible touch controls that cannot take a kitchen environment.
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-06-17

Customer Care

Hi Clearwater, Thank you for reaching out to us and we are glad to know that you are using the Samsung refrigerator. We understand that it is sometimes uncomfortable to experience cooling issues with our appliances, especially if the ice maker is not working properly . We apologize and we will surely notate your feedback about this matter for better products in the future. I highly recommend checking out these links to identify the issues with your ice maker and basic troubleshooting needed: Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/ Samsung refrigerator ice dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01209062/ The ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/ For leaking fridge, here's the best link for you. Leaking Ref https://www.samsung.com/us/support/troubleshooting/TSG01001852 Incase you encounter an error on your refrigerator, here's a link for your reference. Samsung refrigerator error codes https://www.samsung.com/us/support/troubleshooting/TSG01003409/ In the event you need to reset your refrigerator, here's a link for you. How to reset your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00087902/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us We look forward to doing business with you again. Have a great day! Reference number: 1144611397 ^^Ross

Anonymous
5 (9,999)

2020-05-31

PLANO

5 (9,999)
[This review was collected as part of a promotion.] This is a beautiful & spacious refrigerator that also functions as good as it looks. Apart from it's sleek looks, it's got adjustable shelves and a flexzone drawer that can be used as a multi purpose storage drawer with different temperature settings. It has got a spacious freezer section as well and the deep drawer allows us to store big freezer items. It has also got a neat water/ice dispenser that doesn't look out of place or ugly at all as it seems to in so many other models. The crushed ice feature is also available and a nice touch if you need it. Overall, we are very pleased with the refrigerator and would highly recommend it!!
TJC1022
5 (9,999)

2019-11-12

Modesto

5 (9,999)
[This review was collected as part of a promotion.] The Samsung Stainless Steel 28 cu. ft. 4-Door French Door Refrigerator is a really great. It's very spacious which is what my family needs. The lighting is bright. The handles on the refrigerator, flexzone drawer, and the freezer are all easy to use. The french doors on the refrigerator work great. One great feature I really like is that the refrigerator can link to the Smart Things app via wifi so that you can monitor the refrigerator. I also can lock/turn off the Water and Ice via the app as well as see what the setting/temperature is in the refrigerator, flexzone drawer, and the freezer. This is a great refrigerator that everyone could use.
Response from Samsung:
2019-11-12

Samsung Cares

We are glad to hear that you have teamed up with SmartThings to find the perfect match for your family. Welcome to the Samsung family. ^Cat

figgyzmom
5 (9,999)

2020-05-19

5 (9,999)
[This review was collected as part of a promotion.] This fridge is so amazing, it must have been designed by a woman. If I had my choice of any refrigerator on the market in the whole world, I would still pick this one. The ease of adjusting the shelves to accommodate larger/taller items while still having plenty of space behind that is outstanding. The flex drawer gives us so much more room. We love it!! The handles on the freezer and flex drawer are designed well. They swivel upwards, so there is less wear and tear. What a simple, yet perfect design. I feel there is so much more room than our old refrigerator. The design is very well thought out for the everyday family, but it looks so elegant.
Ticked in mn
2 (9,999)

2023-04-07

MN

2 (9,999)
If you want to battle with removal of shelves, drawers and ice maker for regular cleaning or wiping up spills, then this is the fridge for you. Very complicated process to remove the glass shelves and i would add it is a very unsafe process. The drawers for produce can come out, but no way to clean and separate the overlapping plastic pieces in the bin to remove any debris like a seed for example. It is absurd! Right now I am trying to put the icemaker back in to no avail! This is a major major flaw Samsung! Appliances should not only work, but cleaning and maintenance should be a snap in snap out beeeze. To future buyers...move along!

Features

1 (9,999)

Performance

3 (9,999)

Design

1 (9,999)

Value

2 (9,999)
Response from Samsung:
2023-04-10

SEA Care

Good day, It was lovely to see your review. We are here to help you with your refrigerator. Sometimes messes in the fridge require deeper cleaning, and to get the job done, you must remove the refrigerator bins, shelves, and drawers. Knowing the right way to remove them makes it even easier. Please check the links below for tips. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ You can also refer to this youtube video on how to maintain your refrigerator: https://www.youtube.com/watch?v=c2AWSLEBjDM Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. -John

Mrmajic
4 (9,999)

2019-05-17

Pa

4 (9,999)
To start this is my first Samsung appliance and didn’t know what to expect. The first thing I noticed was it was the looks, the fridge is beautiful. Second, the space and versatility WOW . It was very noticeable when transferring food from my old fridge to the new Samsung . It looked like I hardly put anything in the Samsung, the space in the fridge is great. Now for the smart features, I love that I can change the terms for the different zones from my phone . I also want to say I love the fact the fridge beeps when the door is open, I have kids and they love to stand with the fridge door open lol. I am now a fan of Samsung’s appliances.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2019-05-18

Samsung Cares

That's fantastic news! Thank you for taking the time to tell us how much you love your new fridge. We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience! ^Cat

aaron19980
5 (9,999)

2020-05-18

Easley

5 (9,999)
[This review was collected as part of a promotion.] I really am in love with this refrigerator it was a time for an upgrade on our refrigerator and I saw this refrigerator and instantly fell in love it is so big but has a great width and height on the inside and outside inside on the bottom you can set the temperature which I love and it’s digital it also has the ice and water maker it has another refrigerator underneath Where I usually store wine and then you have the freezer at the bottom which is a big nice size freezer with a sliding drawer in the bottom part which I use for meats and breads I am in love with my refrigerator it was very easy to install I’m very happy with my purchase
KhurraMalik
5 (9,999)

2026-05-20

5 (9,999)
[This review was collected as part of a promotion.] We love the spacious design of our Samsung Refrigerator. The capacity is outstanding — there’s room for everything from large grocery hauls to party platters without feeling cramped. The wide shelves and deep door bins make organization easy, and the freezer space is surprisingly roomy as well. It’s perfect for a busy family because we can store bulky items, gallon containers, and meal prep containers with no problem. The layout keeps everything visible and accessible, which means less wasted food and less digging around. Overall, this fridge combines style with impressive storage capacity and has made our kitchen much more functional.
Originally posted on Samsung US
Happy shopper
5 (9,999)

2025-12-19

5 (9,999)
[This review was collected as part of a promotion.] The capacity on the fridge is perfect, plenty of storage in the upper cabinet and doors, two sliding drawers for vegetables and deli. Lower drawere has a flexible drawere that can be at different temperatures and also includes a movable sliding rack to seperate foods. And bottom cabinet freezer has a mple storage thaht separates each side and also a sliding drawer that can be used in what ever you choose to freeze. Great refrigerator that is very quiet. The front door features access to chilled water, cubed and chipped ice. The stainless stell front is also very nice and looks very nice blending with othe stainless steel appliances.
Originally posted on Samsung US
DisBall04
1 (9,999)

2026-04-18

Florida

1 (9,999)
This refrigerator looks lovely. Despite being counter depth, it offers a decent amount of storage. That's the last nice thing I can say about it. Like everyone else, it all started out great. Our ice maker didn't even last two years. Samsung actually sent someone out the first time, which gave me hope that they would stand behind their products. I was wrong. The replacement worked for less than a year before it also stopped working. It wasn't even icing up, it just stopped producing completely. After trying all of the troubleshooting tips from Samsung and all the youtube videos, we gave up. I will never buy another Samsung appliance.

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

1 (9,999)
Response from Samsung:
2026-04-27

Samsung

Hi DisBall04, Your feedback reflects a desire for dependable performance and confidence in a refrigerator over time. Situations like this naturally raise questions about long‑term reliability, and our team values hearing that perspective. If you’d like, Samsung Care can review available information on the model and share any clarity that may be helpful going forward. Please keep this reference number for your records: 1152421580. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care

Becky0917
5 (9,999)

2019-06-08

5 (9,999)
[This review was collected as part of a promotion.] This is by far the largest refridgerator that I have had. It has enough space for everything from produce to gallons of dinks. The door space is amazing and so is the extra flex drawer. The drawer allows me to put trays in it when I entertain or just keep my cheeses and drinks in. The freezer drawer has lots of room as well. I like that there are seperate compartments for everything. This is the first time smudge free exterior really means it. I have not had a single fingerprint show up on this and with all of the tiny hands in the house they would have shown up on day one. I am happy with my Samsung refrigerator and look forward to many years of use.
Response from Samsung:
2019-06-13

Samsung Cares

Samsung is happy that you are happy with your new refrigerator and that we have met your expectations with our innovative features, and sleek design. Thank you for being a part of the Samsung family. ^Cat

Regina
2 (9,999)

2021-11-04

2 (9,999)
it is so difficult to clean this fridge!! i had meat leak onto the lower shelf. it requires taking everything out, at very questionably tight angles, and taking the shelf apart (plastic and glass are fragile!!! and pliers needed!!!) to clean. and then it all has to be put back together! mangled plastic and all. not cleaning friendly. can hardly wait to tackle the drawer fronts. and the ice machine (very slow and dinky amounts of ice) shows signs of freezing up. is there a way to clean this out???? i don't see a way to separate it. never had stainless before....gave up on cleaning finger prints. what a great product that just isn't very easy to clean.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2021-11-10

samsungcare

Thank you for sharing this feedback with us. I understand it is difficult to clean in between the drawers for the refrigerator. This feedback will help us understand ways to improve. ^Pat

KevGem
1 (9,999)

2020-01-17

1 (9,999)
I bought this about 2 weeks ago and it is advertised as being able to hook up to the smart things app but the samsung people tell me it cannot!!! I talked to one guy and he said not compatibile with iphone, one guy said needed to hookup with an adroid device first then it would be ok. Every website i go to including the Samsung site it is advertised as being able to hook to smarthings! I am thinking I will return it and get something that works as ADVERTISED unless someone from samsung WHO KNOWS WHAT THEY ARE TALKING ABOUT can help. Also no drip tray for the water and it does drip occasionally and staining will happen overtime.
Helpful?

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Pinehurst
5 (9,999)

2023-07-08

Moyock, NC

5 (9,999)
[This review was collected as part of a promotion.] I am so pleased with my new Samsung refrigerator. I was worried that the icemaker issues that preceded the Samsung models prior to this one had been addressed by Samsung. Apparently, they have and the refrigerator is working super. I love the FlexZone Drawer. I use it for so many items. I purchased this same eariler model in 2021 but had no issues with my refrigerator. I love my unit and was so happy that Samsung addressed the issues with the earlier model. Thanks Samsung for placing the "Trust" back into a great company and their products. It matters so much for the End-Users that are so very busy in todays life style.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
mageditr
2 (9,999)

2025-06-06

2 (9,999)
We love this fridge except for the icemaker. The middle flex zone drawer is so nice with customizable temp control, depending on what you want to store in there. It's beautiful in our kitchen as well. However, we have the same issue as everyone else: the ice maker leaks some and then freezes up every few weeks. At that point I can defrost the ice with a dryer, then reset and it works again. I did see a "fix" on Youtube by adding insulation tape around the ice maker because it's just getting too warm. My husband hasn't had a chance to add the tape yet. Please consider buying another model that doesn't have an icemaker in the fridge compartment. We bought in 2020.
Originally posted on Samsung US

Features

5 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2025-06-06

SEA Care

Hi there, Making sure that your appliance's features are being optimized is important. Let's get the information you need to ensure the fridge operates smoothly. The link below will guide you in ensuring the ice maker is running properly by selecting the scenario that best fits your situation. You can also learn more by checking the hyperlinks and watching the embedded videos. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149473095) to help our team pull up your information when you message us. Have a great day, -Ernest-

MissLeah
4 (9,999)

2021-12-07

4 (9,999)
i really like this refrigerator. it was a breeze to set up the water system and i like the simplicity of the controls. the only thing that keeps me from giving it a 5 star is the shelves. be prepared - it is darn near impossible to clean the glass shelves. we checked youtube and there was a video explaining the process of popping out the clips so you can lift the glass...yea - not an easy thing to do and doesn't even appear to work on ours - so some food liquid is permanently stuck between the shelf and the glass....gross! this, in our opinion , is a major design flaw with the shelves. otherwise - we really like it.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

5 (9,999)
Kirsty Writer
3 (9,999)

2023-06-08

3 (9,999)
I loved my new fridge freezer purchased in March 22, but now - just 3 months out of warranty - the freezer has stopped working. Previous Smeg freezer lasted 16 years with no problems whatsoever so I'm a bit miffed to have to call out an engineer to sort this problem. Troubleshooting section of manual says to make sure there is 5cm clearance between WALLS AND BACK of appliance - useful to know if you have it built into existing cupboard space like mine. Needless to say, it fits with only about 0.5cm clearance on each side.... Advised to defrost before calling out an engineer but of course the manual doesn't tell you how to do this so currently searching internet
Originally posted on Samsung UK
Response from Samsung:
2023-06-09

Support

Thank you for taking the time to share with us this review about your experience with the Series 8 French Style Fridge Freezer, Kirsty. We are very sorry to see that this appliance that you purchased in March 2022 has stopped working, and we understand that this situation is not ideal. We also appreciate that you have already contacted our Support Teams to receive assistance with this, who mentioned that the lack of sufficient space on the sides of the fridge freezer may have caused the issue you are experiencing, and that you were advised to defrost the appliance before the engineer's visit. Furthermore, we understand that you are struggling to find the correct instructions on how to do this. We will make sure to take this feedback on board, so we can use it to make future documentation more comprehensive on the steps to take for defrosting our fridge freezers. Here are the steps to correctly defrost your fridge freezer to be ready for the visit from the engineer: remove all items from your freezer and place them into your refrigerator or a cool environment > Unplug your freezer > Lay out some towels underneath the freezer to catch any water and have some more handy to mop any water inside the freezer > Carefully, fill a clean spray bottle with boiling water > Spray the frost with hot water to melt it > Mop up the water with a towel and make sure the freezer is completely dry. If you need more support, please contact our colleagues again who will be happy to assist you further. For future reference, our full contact details and opening times can be found here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support

mnickel24
5 (9,999)

2019-11-12

Taylor

5 (9,999)
[This review was collected as part of a promotion.] This Stainless Steel 28 cu. ft. 4-Door French Door Refrigerator is wonderful. When Samsung built this fridge they though of everything. The fridge is spacious which is what every family needs. The lighting throughout the fridge is fantastic! Even the handles on the flex drawer and the freezer move with you. IMPRESSIVE. The fridge can hook up to WiFi. Sync it to your Smart Things application to monitor with all of Samsung products. An excellent feature I love the tech side. The French doors style is definitely the style option way to go.  If you are looking for fridges make Samsung your choice the 28 cu. ft. 4-Door French Door Refrigerator in Stainless Steel is a beauty!!
Response from Samsung:
2019-11-12

Samsung Cares

The technology of today was once the science of yesterday. Samsung is happy that you are happy with your new refrigerator and that we have exceeded your expectations with our innovative features, and sleek design. We welcome you to the Samsung experience. ^Cat

LenexaMark
1 (9,999)

2020-09-28

Kansas City

1 (9,999)
my samsung fridge is now going on 6 years old. bought it new from a well-known furniture/appliance store locally. we're on our 3rd ice maker (yes, they freeze up and need to be replaced as the other reviews have indicated). just had the repairman out today to replace door gaskets and back inside panel. the gaskets fail letting in warm air which causes ice to form around the cooling elements and eventually the fan blades hit the ice causing an awful noise. this is a well known problem. google it! i will be replacing this fridge when this ice maker fails or whenever the next service is needed. going with whirlpool/amana/kitchenaid per the repairman's recommendation.

Features

3 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-09-29

Samsung Care

We sincerely apologize for the inconvenience this has caused. We try to meet all of our customers' expectations in quality and services and we strive off our customers' feedback in order to reach those expectations. Unfortunately, we fell short this time and hope to get a chance to redeem ourselves with you in the future. ^Pat

LoTechJunkie
4 (9,999)

2020-08-03

Tennessee

4 (9,999)
[This review was collected as part of a promotion.] We have used this for a year now and are generally pleased with three exceptions 1 - icemaker completely failed at 11 months old. Thankfully it was replaced without a lot of guff under warranty. 2 - water from the door is can not in any way be called cool much less cold. Service tech said it was at the design temp so there was nothing to adjust. 3 - There is only one function avail at a time for water OR ice. You have to fill you glass with either, press button to change from water to ice and vice versa. There is a one second delay in between and all stop working if someone steps up and opens the other door.
I recommended this product.

Features

4 (9,999)

Performance

2 (9,999)

Design

5 (9,999)

Value

4 (9,999)
SanE
4 (9,999)

2022-05-04

4 (9,999)
love the black stainless steel, 4 drawers, especially the flex drawer. frig is large enough for a family of 4-6. the food showcase is a nice plus. and, the auto fill ptcher is a nice benefit. but, the pitcher leaks when pouring water. the replacement pitcher sent by the expert leaked out of the box. changing the water filter is problematic. turning the water line off is difficult as the shut off valve is behind the refrigerator. the frig lacks wheels on the front so it does not slide. moving it is not possible for an elder female. this is unlike my previous samsung, which had a button for temporary water shut down inside the frig. clearly the new style is a design flaw.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
CMP2233
2 (9,999)

2025-06-26

Michigan

2 (9,999)
I’ve had this refrigerator for just over 5years. Every year something more goes wrong with it - the flexzone’s motherboard has went out 3x, the display malfunctions often, it beeps randomly and often, the ice maker has stopped working and needed to be replaced 2x, the temperature does not regulate that well and the door shelves are kind of small. My latest issue is the water dispenser drips constantly. We’ve tried fixing it, it still drips all over the floor. The flex zone handle fell off. There are spaces in the fridge that are impossible to clean, which is gross. Only good thing is that it is quite spacious
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-06-30

SEA Care

Hello there, We understand the significance of a working fridge in your household. Let us get this taken care of. To rectify your fridge's concerns, please click the links and hyperlinks and watch the embedded video (if available) for tips. Water is dripping or leaking from the dispenser: https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-is-dripping-or-leaking-from-the-dispenser Refrigerator door handles are loose: https://www.samsung.com/us/support/troubleshooting/TSG01001882/ Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number 1149791424 to help our team locate your information when you message us. Have a great day. -John

Camel707
5 (9,999)

2019-06-08

Suisun City

5 (9,999)
[This review was collected as part of a promotion.] I love how cold the fridge keeps and that the temperatures for each part of the fridge and freezer are adjustable. The buttons inside are a little hard to navigate but using the app to control the fridge/freezer temp is much easier to use. I really like the feature where it sends an alert to my phone if the door has been left open. My 5 year old can go into the flex drawer and get her after school snacks with ease and also the freezer. She can get ice and water herself so it’s pretty easy to use. I appreciate the adequate door space and openness of the shelves. it’s a wonderful fridge and we are happy with it.
Response from Samsung:
2019-06-13

Samsung Cares

Samsung is happy to hear that you found that perfect fit for your family with the quality and ample space of our French Door Fridge. Welcome to the Samsung family! ^Cat

IBuyLotsofPaperTowels
1 (9,999)

2024-09-30

1 (9,999)
Same complaint as others. Ice maker is garbage! Had it for about a year and it was stuck on crushed ice. Then the hopper would clog and drip all over. Another 6 months and the freezing up would start. Chipping away at the ice in the back was sometimes helpful but unplugging and thawing was the only sure fire way (mind you we owned it for only 2 years at this point). By year 3 we now buy ice at the store and pour it into the bucket for “dispensing”. Oh and BTW good luck getting the filter out to change. That took an hour of YouTube and prying with multiple screwdrivers. After the first one I got water delivery. That said, it cools well and it is smudge proof, so… half full??
Originally posted on Samsung US
Response from Samsung:
2024-09-30

Samsung Care

Greetings! It's really frustrating when something you expected to work well turns out the opposite. We are here to help. I have shared a Samsung link below to help with your experience with the ice dispenser which just produces crushed ice. Samsung refrigerator ice dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#crushed-ice-is-dispensed-when-cubed-is-selected The Samsung link below will help you with your experience with clogged ice in the hopper. The link has several steps and we recommend following steps 1, 3, and 4, skipping watching the video, and the other steps. Samsung refrigerator ice dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense The next Samsung link below will help with your experience with the ice maker not making any ice. The link has an embedded video that we recommend watching in full. The link also has hyperlinks that can be visited for additional help. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice Replacing a water filter in a refrigerator can be challenging for several reasons: a. Stubborn Fit: Over time, filters can become stuck due to mineral buildup or improper installation, making them hard to remove. b. Incorrect Parts: Using the wrong filter type can complicate the process, as it may not fit or function properly. c. Water Supply Issues: Sometimes, there may be pressure or clogging issues that complicate the process. The Samsung link below will help ensure you use a compatible Genuine water filter for this Samsung refrigerator model. The link also has steps to guide you in replacing the water filter. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147566078 to help our team pull up your information. Leo

rosemarie2828
5 (9,999)

2020-05-21

Fort Walton Beach

5 (9,999)
[This review was collected as part of a promotion.] Now that I've had this Samsung French door fridge with Flex Zone drawer for almost a week I have some additional comments. The led lighting throughout is wonderful. You can clearly see everything in all the drawers. No more dark areas! The ice is dispensed much faster and quieter than my previous fridge. The water is also dispensed faster and it tastes great. I'm very happy with the Flex Zone drawer. My beverages are nice and cold. I have 30 soft drinks and 24 cans of beer all in one easy to get to drawer. All the drawers close so easily. The outside stays nice and clean with no fingerprints. And the handles also stay clean. This is a well designed refrigerator.
J1aBob
5 (9,999)

2020-04-26

Choctaw

5 (9,999)
[This review was collected as part of a promotion.] This Samsung refrigerator is hands-down the nicest refrigerator I’ve ever owned. When I look at it makes me feel like I’m doing it I’m being an adult. When I open it and see all the space for all the different things that my wife fills to the brim. I’m amazed at how much it holds. I would recommend this refrigerator to anyone. One of the really handy features is when one of my kids leave the refrigerator door open and it sends me a message while I’m at work. I called them up and say hey you left the fridge open and they are amazed at that I know it. The flex zone is nice we were able to put so much in so many different areas. Looking forward to many years of use of this new fridge
Shannon
2 (9,999)

2023-04-19

Washington, DC

2 (9,999)
This refrigerator looks great, is spacious and has positive features. However, after 1.5 years it started dumping water from the middle drawer and there are mixed reviews as to why that is. We had to shut off our water line so no water/ice to the unit and at the mercy of repair people. For such an expensive refrigerator to break in less than 2 years is just disappointing. It's a better use of money to buy a cheaper one and just replace it every few years - because knowing it's cheap is better than pretending it's good quality just because it's a lofty price tag. Also, same issues with the ice maker prior to all of this - slow to fill cups, and the crushed ice feature barely works.

Features

1 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-04-19

SEA Care

Thank you for sharing your experience with the fridge. Shannon. Let us go ahead and check some details for you. Leaking Ref / Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas How to prevent and stop water leaks from your refrigerator https://www.youtube.com/watch?v=uU6XADBosVo&t=26s A correctly "leveled" refrigerator is not level from front to back. Refrigerators are designed to tilt back slightly, which helps the doors to close by themselves and helps with draining. Tilting will help close the door automatically and prevent the other door from opening. How to level your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00062321/ The ice maker can make 10 pounds of ice a day; it can only hold 2 pounds of ice at a time. Once the ice bucket is full, the ice maker will stop. The ice maker can make approximately two trays of ice every 3 hours. Ice maker is not working https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Charles

Robyn
1 (9,999)

2023-12-23

Neptune, NJ

1 (9,999)
This refrigerator gets one star for looking nice. Otherwise, I regret this purchase. Thank goodness I purchased a 5 year warranty. I bought this refrigerator in July 2021. It is now December 2023 - I am on my 3rd ice maker. Recently, water began to leak under the fruit & vegetable drawers, filling up the middle drawer. Tech came 4 days ago and said that it was because we used a water filter that is not Samsung brand. He replaced it with a Samsung filter... I spent tonight dumping and wiping water out of the fridge. FOUR service calls in 2.5 years for a brand new refrigerator is unacceptable, Samsung!
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-12-27

Samsung Care

We understand the frustration of having multiple repairs for the appliance, Robyn. You may contact our Support Team via the link below to speak with a live representative to better assist you with what occurs with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Melkizadech
5 (9,999)

2023-06-05

Texas

5 (9,999)
[This review was collected as part of a promotion.] Purchased 3 weeks ago when our other refrigerator decided it had had enough. Since we needed a refrigerator as soon as possible (waiting 2-3 weeks was not an option), our choices were limited, but this one fit the general style that we were looking for and had good reviews, so we purchased it. It has been a great refrigerator so far. Love the water and ice dispenser option on the door. My only 'complaint' so far about the refrigerator is that the ice dispenser dispenses ice very slowly. But I can live with that. My wife loves the extra snack drawer, it helps keeps everything in the refrigerator nice and organized. Lots of room inside the main part of the fridge as well as the freezer.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Anonymous
5 (9,999)

2020-05-07

Fort Lauderdale

5 (9,999)
[This review was collected as part of a promotion.] This fridge is such a welcome upgrade from what I had before. I’ve always been partial to the drawer freezers and the French doors. I feel like I am able to fit things easier with this set up vs the side by side doors. My old fridge couldn’t fit a pizza box in it and this one can without bumping into the sides. The drawers and shelf in the freezer has made organizing my freezer so much easier. I was concerned when it was installed that the water line was dripping a bit after dispensing water but I ran it for 2 liters and it stopped dripping. I was so relieved because I thought it was a dud but it’s great! I love the flex drawer in the middle and the controls for the temperature are easy.
Mrsdingledangle
5 (9,999)

2025-08-09

Mississippi

5 (9,999)
[This review was collected as part of a promotion.] I couldn't be happier with my new Samsung refrigerator! It's a fantastic appliance that has completely upgraded my kitchen. The design is sleek and modern, and it looks amazing in the space. Beyond the aesthetics, the functionality is top-notch. The flexible storage options make it easy to organize everything, from tall bottles to small containers. I especially love the beverage center and ice maker – they're so convenient and have been a huge hit with my family. and the smart features make it easy to keep track of groceries and manage the fridge's settings from my phone. It's been a game-changer for me, and I highly recommend it to anyone looking for a reliable and stylish refrigerator.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Michael1966a
5 (9,999)

2019-11-12

Hamilton

5 (9,999)
[This review was collected as part of a promotion.] Love this refrigerator. Looks great in our kitchen. Sleek design and definitely resists fingerprints, even with a kid who takes pleasure in putting handprints on things. Love the drawer for lunch meat, cheeses and meat. Very convenient not having to open the fridge for our most used items. I love that the buttons to adjust temp, etc is inside the fridge instead of outside where little fingers can mess with them. Ice dispenses quickly and we have never run out, even with my wife who loves LOTS of ice in her drinks. Cooled quickly after installation. Would definitely recommend this to my friends.
Response from Samsung:
2019-11-12

Samsung Cares

Excellence is producing everyday products extraordinarily well! So pleased to hear that the WOW factor has been achieved with your Samsung refrigerator. We appreciate your recommendations and welcome you to the Samsung experience. ^Cat

Disappointed
1 (9,999)

2021-09-13

Kansas City MO

1 (9,999)
the ice maker is absolute trash. 6 months after owning, it froze up. we would thaw it out and it would last another 2-3 months... we tried leveling it differently and the issue repeated in another 3 months. just enough time for the warranty to expire. i understand the frustrations that i have with my samsung counter depth 4-door french door refrigerator with flexzone drawer and i do not want this thing anymore. please come take it! the only money i'm going to spend on this unit will be the removal fee when my <better brand> is delivered... don't bother opening a ticket and sending / charging me for a service tech. (fun fact, the service tech will just tell you to get a different brand...)
Originally posted on Samsung US

Features

5 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-09-13

Samsung Care

I understand you are not happy with how the situation has been for you. I can sympathize with your issue. The technician should be able to fix and get the ice maker back working. If the technician is not doing that, we would be more than happy to look into this concern for you. Please feel free to contact us by using the information below so we can resolve this. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143695730

spicolidavidson
5 (9,999)

2019-06-08

5 (9,999)
[This review was collected as part of a promotion.] Great fridge, cooled down immediately after install. This fridge works great, and also has a great flex zone which we keep our sodas, and other beverages in to keep them extra cold. The freezer is nice sized as well, it has a deep compartment. The fridge has a lot of compartments as well as shelves to stay organized. I recommend this fridge to anyone. Its pretty cool that you do not really see any smudge stains from fingerprints on this fridge. The fridge also has bright led lights so everything is nice and visible inside. This fridge gave my kitchen a makeover and my family is very pleased. If your in the market for a new fridge just a heads up that Samsung outdid themselves on this one.
Response from Samsung:
2019-06-13

Samsung Cares

Zero complaints are what we like to hear because we strive to give our customers top-notch quality and performance with each product. Thank you for being part of the Samsung family. ^Cat

rebgib
4 (9,999)

2020-12-21

Irvine CA

4 (9,999)
i love my samsung 4 door with the auto-fill pitcher. the clincher for choosing this fridge was the auto-fill pitcher, but the pitcher design lacks a complete seal in the front so it drips constantly while pouring. the great samsung service replaced it immediately, but the second one still drips. it's the only reason i can't give it a 5 star review. how about 4.8 stars?
[D] Alternative Text [D] Alternative Text
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
NjHII
5 (9,999)

2023-04-24

Glendale AZ

5 (9,999)
[This review was collected as part of a promotion.] We have had this refrigerator for a month. We owned the larger version for the prior 12 years and were very happy with it. The new model has a quieter ice maker and good door storage space. The flex drawer is a really nice feature. The finger print resistant surface is a plus. I like having the control panel inside the refrigerator rather than an exterior panel. There are only two minor items I wish had not been changed. I miss the light when getting ice and water. Also miss the small storage tray that was part of the lower freezer door. Other than that we are very pleased with our purchase.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
M4NNY
5 (9,999)

2025-10-28

Texarkana TX

5 (9,999)
[This review was collected as part of a promotion.] The refrigerator looks like all of the ones in the market, but its capacity and configuration is way different, it’s flexible and the flexible drawer makes a big difference since you can change it according to your preferences. Also the settings are simple and can change the temperature accordingly to your desires plus the material that is made on the front doors have the advantage of be fingerprint proof so don’t need to have a high maintenance convenience, and last but not least the WIFI advantage gives you a piece of mind that everything is working as it should on the palm of your hand.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
HondaKuma
5 (9,999)

2020-05-25

Vancouver

5 (9,999)
[This review was collected as part of a promotion.] Great refrigerator. The color is really nice and I like that it does not show fingerprints. I was pleasantly surprised when I discovered I could put my magnetic hooks on the side, as I hang my potholders there. I like that doors are fairly light and do not slam shut. The doors on our old refrigerator were heavy and would slam shut. There is plenty of room in the drawer for things that you use quite often without having to open the main compartment. It has an alarm that lets you know the doors has been left open. I like the size of the ice cubes and it makes plenty of ice for us. My only complaint is it is slow dispensing ice, but other than that I love this refrigerator and it was a great price.
Anonymous
5 (9,999)

2019-05-01

Boca Raton, FL

5 (9,999)
[This review was collected as part of a promotion.] My new Samsung Flexzone Refrigerator is quite the looker. The stainless steel has a subtle sheen to it without being overly shiny. The water and ice in the door make it convenient for daily use, but it comes in handy when guests come over. The flex zone drawer makes it easy to see what sandwich meat and cheeses that I have, rather than using a drawer where things tend to get lost. I love that I can adjust it too, keeping things upright and easily accessible. I love that the freezer is so deep and having the second drawer in it helps to keep our food organized. I would highly recommend this refrigerator to anyone looking to purchase a new one. It's sleek, stylish, and a perfect addition to any kitchen.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2019-05-02

Samsung Cares

A thing of beauty is a joy forever! We are thrilled to know its sleek design and amazing features have added a little something special to your kitchen. Welcome to the Samsung Experience! ^Cat

Holly
3 (9,999)

2021-07-18

01089

3 (9,999)
i think this refrigerator looks nice, has a decent amount of space and works well. we did have issues with the ice maker, but it was fixed.my biggest complaint is cleaning the bottom shelf in the fridge itself! if (and with a family it happens more often than not) something spills i have to empty the entire refrigerator, have my husband help remove the bottom shelf and the glass, then wash everything. otherwise the spill is stuck between the plastic shelf and the glass. i feel like i should be able to clean it up much easier than that! it's an all day project! whoever designed this should have to come clean my refrigerator once a week! i'll never buy another refrigerator with this design again!
Originally posted on Samsung US

Features

3 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

4 (9,999)
Response from Samsung:
2021-07-20

Samsung Care

I totally get it. Taking apart the drawers to clean them can be a hassle. I think we can learn and grow from this feedback. I'm not sure what guide you are using to clean underneath your glass. But if it helps; You can use the instructions in the link below. Some of our customers have told us it is helpful taking apart the glass. ^Pat https://www.samsung.com/ca/support/home-appliances/how-to-remove-clean-glass-shelf-above-crisper-drawers-french-door-refrigerator/

Christy T
1 (9,999)

2021-02-10

1 (9,999)
we purchased this refrigerator in december 2019. the salesman let us know that there had been a problem in the past with the samsung ice makers but that the problems had apparently been corrected. in the time that we have owned this fridge, we have had the icemaker freeze up at least 5x. most times we have been able to remove the ice container and resolve the issue, but this most recent time we are not able to remove it and neither was the tech that came out. the tech has had to order all new parts for the ice maker and the water filter area to try and resolve the problem. if we are already having these problems right at a year since purchase, what will the future of the refrigerator be like?
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2021-02-11

Samsung Care

I understand where you are coming from and we're happy you took the time to share your experience with us. I see we are still working on fixing your fridge with our service repair. If you have any questions about the process, please feel free to contact us using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 1142955135

SamSung
5 (9,999)

2025-10-28

Raleigh

5 (9,999)
[This review was collected as part of a promotion.] I really love this Samsung 28 cu. ft. 4-Door French Door refrigerator. The capacity is awesome. It easily fits all my groceries with plenty of room to spare. The door and drawer setup makes it super easy to get to everything without letting all the cold air out. The shelves are flexible, so I can move things around depending on what I’m storing, which comes in handy more than I expected. The materials feel high-quality, and I really like the clean, modern look. It doesn’t show fingerprints easily, which is a big plus. Temperature stays consistent throughout, and everything stays fresh and cold just like it should. Overall, it’s quiet, stylish, and works perfectly. Definitely a 5-star fridge in my book.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
None
1 (9,999)

2025-09-14

1 (9,999)
I Will Never Buy Another Samsumg Refrigerator. After 6 Months My Led Display Broke for The Pull Out Refrig Drawer and in Less Then a Year The Ice Maker in The Refrigerator Stopped Working Because of Undefrosted Build Up. I Hate This Refrigerator. I Have a 35 Year Old Whirlpool That is Still Working Loke New. Samsung Has a Bad History With The Ice Maker and They Will Not Do a Recall Even Thought It's a HUGH PROBLEM. They Didn't Ever WantbTo Fix The Problem. I Would Not Even Look at a Samsung Refrigerator With an Ice Maker or a Led Drawer, You'll Regret It Very Quickly as Have I
Originally posted on Samsung US
Response from Samsung:
2025-09-15

SEA Care

Hello there, We understand the significance of a working ice maker in your household. Let us help you. To rectify your fridge's ice maker concerns. Click the links and hyperlinks for tips. The ice bucket is stuck or has a block of ice: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150729989, to help our team locate your information when you message us. Have a great day. -John

Svendgard45
5 (9,999)

2020-05-13

Mannford

5 (9,999)
[This review was collected as part of a promotion.] Your refrigerator is as big as a statement as your front door. This refrigerator has a very welcoming feel. You know we followed the directions while setting up the ice maker, and it's never leaked. Some of my favorite things about it are how you can arrange the shelves so you can fit just about anything. It keeps milk cold in the door which if your a milk drinker you know is amazing. They freezer is huge plenty of room for milk and bread. We're a household of Samsung our phones, headphones, watches, washer and dryer, stove, and dishwasher. High quality products all of them.
none
1 (9,999)

2023-09-12

new york

1 (9,999)
I have had this fridge for almost 2 years and the ice dispenser has continuously leaked, ruining my wood floor. Multiple people have slipped on water puddle on floor even though I keep a towel on floor to prevent danger. This is very dangerous and I wish I never bought this fridge. They have sent a company to fix the problem 4 times (!) but it's worse after every 'repair'. The problem is the design and it cannot be fixed. Complete waste of money and i have wasted so many hours on the phone and taking time off trying to schedule repair visits. I deeply regret this purchase---stay away from Samsung fridges. I would be happy to post pictures and video in below space but interestingly it will not allow attachments.

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2023-09-14

SEA Care

Hi there, We can imagine what you're facing right now. Allow us to extend our assistance for your fridge. We would love to speak to you directly to get more information about the fridge to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146284596, to help our team pull up your information. Have a great day! ^Chrystel

jillianpapa
5 (9,999)

2020-06-08

Brookfield

5 (9,999)
[This review was collected as part of a promotion.] I am absolutely in love with our new fridge. It's a beautiful color. I've never seen anything like it. The size is perfect and it is so incredibly spacious. The middle drawer is a flex zone. We have it as a fruits and veggie drawer but you can make it a freezer if you want. It's so great to have a fridge with a water and ice maker on the outside. No more brita! i also love that it is finger print resistant that is not a feature that I had on my last fridge. I have also connected the fridge to my Samsung Smart Things app and it notifies me when the door is open! so great!
BattleBornDad
5 (9,999)

2019-10-02

Fallon

5 (9,999)
[This review was collected as part of a promotion.] My wife picked out this fridge and I wasn't too sure about it at first. After having it for a while I do think it was a good buy. It's not had any issues, is well made, and looks good in our kitchen. My wife likes that there's the middle drawer to keep the kids stuff in so that they can keep their grubby little hands out of the main fridge. A really nice feature is the alarm that goes off if the fridge is left open. Water tastes good and is cold, Ice maker is easy to operate and I like that we can lock it up so that the kids can't play with it. I'd definitely recommend.
Response from Samsung:
2019-10-03

Samsung Cares

The creation of beauty is art! Thank you for taking the time to tell us how much you love your new fridge. We are thrilled to know it has added a little something special to your kitchen. Welcome to the Samsung Experience! ^Cat

Sewalters
1 (9,999)

2025-10-10

Nebraska City, NE

1 (9,999)
For the amount i spent on this refrigerator I was expecting a bit better quality. It scrathes SO easily and as for not being able to see fingerprints...psh..yeah right. You can see every single time someone touches the doors. As for the absolute WORST part of this fridge is the ice maker. Whats the point of giving me options for crushed versus cubed? IT ALL COMES OUT CRUSHED!! ALWAYS...The configuration of the shelves is awful as well, not much to customize inside because there isnt enough space. Terrible.Highly disappointed. I will never buy a Samsung appliance again.
Originally posted on Samsung US

Features

1 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2025-10-13

SEA Care

Hello Sewalters, We appreciate you taking the time to share your experience, and we understand how valuable it is to have a refrigerator that performs exactly as expected. We’re more than willing to help you get the ice dispenser working properly and ensure your appliance operates smoothly. Please follow the steps in the guide to resolve the issue with your ice maker only dispensing crushed ice, and click on the embedded links for additional support. Samsung refrigerator ice dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01209062/#crushed-ice-is-dispensed-when-cubed-is-selected For the fingerprint marks, please follow the steps for proper cleaning found in the user manual, page 68. User Manual https://downloadcenter.samsung.com/content/UM/202504/20250411081703937/DA68-03833A-09_IB_AW3-14_AA_EN_MES_CFR.pdf Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151012189) to help our team pull up your information. Thank you. ^Camille

Anonymous
5 (9,999)

2020-06-23

Cleveland

5 (9,999)
[This review was collected as part of a promotion.] We bought this to replace our basic fridge when we moved into our new home. This is our first experience with this size of fridge and we absolutely love it! There is so much space! and the freezer on the bottom is so much better for us. The Flex drawer is my favorite feature- it's a perfect place for drinks and snacks. Being able to control settings via Wifi is great as well as the door reminders (when it's left open) - i was surprised at how much that has already helped up! My son's favorite feature is the ice maker/water. Great product and looks great in my kitchen!
Linkda
2 (9,999)

2021-03-19

2 (9,999)
I purchased refrigerator model RF24R7201SR in Oct. 2020. The design and features of this fridge are great, but the operating sounds of cracking, popping and snapping of the plastic parts inside the fridge are extremely irritating. Samsung states that these sounds are normal, due to internal temperature fluctuations during the defrosting cycles which are frequent. Samsung is very aware of these irritating sounds and have dedicated 2 pages in the owner’s manual to show pictures of objects that mimic these irritating sounds. The noises are caused during the defrosting cycles when the heating element located behind the back inner wall of the fridge heats up, then cools down. This temperature fluctuation, causes the plastic panels to expand and contract, rubbing against each other creating the noises, frequently 24 hours a day, every day, for the past 4 months. I have contacted Samsung numerous times and have followed their recommendations to correct the noise without any success. I have even tried solutions of my own, without success. Even with the ice maker turned off, the noises continue. Night time is the worst, when trying to sleep and being awakened by the sudden sound of something breaking. Other operating sounds referenced by Samsung are minimal and of little concern. In October 2018 I purchased my first Samsung refrigerator, model RF23M8090SR which is similar to the above, but a higher end model and without any noticeable annoying operating noises. Samsung still referenced the same operating sounds for this model. The difference between the 2 models, is the older model has a single metal panel on the back wall and my newer model has 2 plastic panels, one over top of the other, which rub against each other as they expand and contract. Insulating or isolating the conflicting components seems like any easy fix, but Samsung is unwilling to help or investigate any corrective solutions to eliminate or minimize these irritating noises. If I request a service call within the warranty period, and Samsung’s technician does not hear any unusual load sounds at the time of the visit, I will be charged for the service call. All Samsung has done regarding my noise complaint is to assign me ticket number 2242480278.
Helpful?
Originally posted on 36" 4-Door Counter-Depth French Door Refrigerator with Flex Zone™ and Twin Cooling Plus™(RF24R7201SR_AA)

Features

4 (9,999)

Performance

1 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Ed5000
4 (9,999)

2023-11-11

4 (9,999)
Great Fridge - had LG last and hads numerous issues with it. Only reason giveg a 4 star is that there is a crazy design or engineering flaw when you attempt to want to remove the bottom shelf large glass for cleaning - it is newxt to impossible to do - the instructions are horrible - but it should be a simple task and one that Samsung should expect that consumers would need to dp (for cleaining under the glass - spill, crumbs, etc..). Found video to help (https://www.youtube.com/watch?v=y4rSLBqWro8). Ice make, fridge, freezer is great - definetly would recommend.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

5 (9,999)
Jnkznk1972
5 (9,999)

2019-06-08

Tarentum

5 (9,999)
[This review was collected as part of a promotion.] I was pretty impressed with this refrigerator. The stainless steel looks beautiful and it shows minimal fingerprints. I like that the ice cube compartment takes up very little room away from the space inside. The movable shelves are a nice bonus. You can fit a lot of groceries in here and the shelving helps everything stay organized. The flexzone drawer is a great way to keep beverages cold and easy to get to. The freezer drawer has ample space as well. The refridgerator cooled down very quick after plugging in, and it didn't take long for the ice cubes to get full either. Very pleased with this fridge, it doesn't take up much space in my kitchen, but doesn't take away with how much interior room there is for groceries.
Response from Samsung:
2019-06-13

Samsung Cares

A perfect match is sometimes hard to find, but glad that you have found your match with Samsung. Welcome to the Samsung family. ^Cat

SiemerFamily
5 (9,999)

2020-05-07

Cincinnati

5 (9,999)
[This review was collected as part of a promotion.] This refrigerator is classy and functional, it makes my kitchen really stand out and I have received many compliments about how beautiful it is. It is very roomy with adjustable shelves, the crisper retains moisture to keep your produce fresh, there is a FlexZone draw that can be used as a refrigerator or more freezer space if you desire, the ice maker is tucked out of the way and easy to use, the led lighting is gorgeous, love the alarm that sounds when you leave the door open and most of all I love the finger print resistant design, I really haven't had to wipe it down since I had it. I really can't say enough about this refrigerator. You should buy a Samsung French Door Refrigerator, you will not be disappointed!
JP11
3 (9,999)

2021-08-13

CHINO CA

3 (9,999)
first of all after a year i still have no idea how to adjust the desired temp of the refrig. the shelves appear to be adjustable, but there is only one configuration they work in, and there is no flexibility which is a very poor design. very hard to arrange the stuff in the fridge. on shelf does not go to the back of fridge(?) so items fall off the back if you try to push them to back of fridge. the second inside freezer drawer is a pita and is constantly getting stuck, no idea how to reset the filter even after putting in the new one, nothing about this fridge is user friendly and i think the designers need to actually study how people use these appliances. would never buy a samsung fridge again. very disappointed.

Features

2 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-08-17

Samsung Care

You bring up some excellent points about the refrigerator, and I can understand why you feel this way about the unit. This is great feedback on ways to adjust our shelves and drawers. If you are still trying to adjust the temperature and reset the water filter. You can get a visual of it in your user manual on page 38. If you need further assistance doing this. You can always contact us by using the social media links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143614177

Ruby_M
1 (9,999)

2019-05-12

El Paso, TX

1 (9,999)
I bought this refrigerator about 4 days ago and the front door water dispenser leaks.
[D] Alternative Text [D] Alternative Text
Originally posted on Samsung US

Features

3 (9,999)

Performance

3 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Response from Samsung:
2019-05-14

Samsung Cares

Hello Ruby, I apologize that this unit is leaking right after delivery. We would be more than happy to assist you in getting this resolved. Please reach out to me via one of the following options and reference ticket number 1139764080. : 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398) We look forward to speaking with you. ^Michelle

Kevin W
1 (9,999)

2024-02-06

Easton, MA

1 (9,999)
So I bought one and shortly after the warrantee expired the ice maker froze solid. I thought it was something I did. Defrosted it and not long after it froze again. Not long after that it started making a buzzing sound. Turns out the coil in the back was frozen solid too. another defrost... the last time I used the ice maker it broke something so that does not work anymore. pretty much now I need to power off weekly to defrost the back Coils ... This was the most expensive fridge I have ever bought and it's been the works quality of any appliance I have owned...
Originally posted on Samsung US

Features

5 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-02-07

SEA CARE

Your frustration with the refrigerator is valid. Allow us to extend our assistance and get this sorted, Kevin W. To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge. To help you prevent the back coil from freezing over, we recommend browsing through the link below for its diagnosis. For more details, please select the corresponding bullet points that affect those mentioned above. To rectify the buzzing sound from the ice maker, please follow the troubleshooting steps below. Also, kindly watch the YouTube video for further help. Understanding the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ We would love to speak to you directly to gather more information about the ice maker so we can best assist you. Please feel free to get back to us as soon as possible via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146827723, to help our team pull up your information. Have a great day! ^Chrystel

G588
5 (9,999)

2020-03-25

Santa Clarita

5 (9,999)
[This review was collected as part of a promotion.] We bought this refrigerator last December 2019 and we’ve been very happy with it. It holds perfectly the temperature inside and the 4th door above the bottom freezer compartment it’s outstanding. Very convenient and easy access for my kids. We only had a problem when we first got it, the water dispensing unit was dripping water on tray, we called Samsung and they came right away and replace a valve and lower the water pressure on my ice water box valve. It was no problem after that. We were very happy with their service. we highly recommend this refrigerator
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Jenn B.
4 (9,999)

2019-09-15

4 (9,999)
My husband and I just purchased this fridge for our new home. We are very excited for all of the features, including the flex drawer and large amount of space for being a counter depth. When it was delivered it did take quite a long time to reach temperature in the freezer, which after reading the manual seemed to be normal (up tp 24 hours). We were keeping it on the recommended 0 degrees F in the freezer but quickly noticed ice cream was very soft and on its way to be melted. We pumped it down to -5 F and had better results yet the ice cream is still not frozen solid, giving us a reason to believe it's not an accurate temperature. I've read through the manual and do not see anything to help guide as to why this is happening.
Helpful?
Originally posted on 36" 4-Door Counter-Depth French Door Refrigerator with Flex Zone™ and Twin Cooling Plus™(RF24R7201SR_AA)

Features

4 (9,999)

Performance

2 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Galanty
1 (9,999)

2020-08-21

Culver City, CA

1 (9,999)
we were so excited to purchase a multi thousand dollar new fridge. our last ge lasted 13 years, and continued to work when it was exchanged. but it has been in our house 2 months and motor got loud, then freezer quit. food spoiled. the worst part is it will take over 8 days for a authorized repair to show up and fix. repair center said they are having lots of calls for this fridge, best buy repair said same thing. it is beautiful, and great when it is working, but clearly for something this expensive to break so quickly is sad and frustrating.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2020-08-21

Samsung Care

Thank you for bringing this to our attention. If you have any questions about the repair service, please reach out to us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

birwin274
5 (9,999)

2019-05-06

5 (9,999)
[This review was collected as part of a promotion.] I just received our new Samsung refrigerator and all I can say is wow! Everything about this fridge/freezer is amazing, from the massive pull out freezer to the quickly adjustable shelves in the refrigerator. I think my favorite feature though definitely is the flex zone drawer. The ability to change the temperature based on what you need is going to be a real game changer for all of our summer cookouts. It's very handy having the refrigerator hooked in to the smart things app allowing me to adjust the temperature as needed and to let me know when I leave the door open. I highly highly reccomend this refrigerator to anyone that's in the market for a new appliance. From all of its features to just how good it looks, it can't be beat.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2019-05-07

Samsung Cares

Welcome to the WOW factor! Teaming up with SmartThings is a pleasant convenience for the busy lifestyle we all now have. Thank for choosing Samsung, and welcome to the family. ^Cat

Bladeguitar274
5 (9,999)

2019-05-06

5 (9,999)
I just received our new Samsung refrigerator and all I can say is wow! Everything about this fridge/freezer is amazing, from the massive pull out freezer to the quickly adjustable shelves in the refrigerator. I think my favorite feature though definitely is the flex zone drawer. The ability to change the temperature based on what you need is going to be a real game changer for all of our summer cookouts. It's very handy having the refrigerator hooked in to the smart things app allowing me to adjust the temperature as needed and to let me know when I leave the door open. I highly highly reccomend this refrigerator to anyone that's in the market for a new appliance. From all of its features to just how good it looks, it can't be beat.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2019-05-14

Samsung Cares

That's fantastic news Bladeguitar274! Thank you for taking the time to tell us how much you love your new fridge. We are thrilled to know it has added a little something special to your kitchen. We appreciate your recommendations and welcome you to the Samsung family experience! ^Cat

surge1
5 (9,999)

2020-04-21

Moreno Valley

5 (9,999)
[This review was collected as part of a promotion.] I love this fridge it looks so nice. Only down side is I got to buy the matching set now since I’m so in love with the color. We ended up going with the counter deep version and wow it looks amazing. It has plenty of storage. I thought we would lose some but everything fits just fine. I love the flex zone drawer it has temps for wine, deli, beverages and meats truly flex. The water dispenser is tall enough for tall water bottles and cups. The fridge it self is really easy to clean. All in all the fridge is really solid and I would recommend to anyone.
FRENCHFRIDGEFREEZER
2 (9,999)

2022-03-29

North Essex

2 (9,999)
Great French-style fridge freezer if you don't mind an ice-maker that completely freezes over every 2-4 weeks and stops producing ice. The remedy is to unplug the fridge freezer for 12 hours, removing all perishables from the fridge. After it's defrosted, wait a further 24 hours for a tray of ice to be produced Repeat every 2-4 weeks. Even when the ice-maker is turned off - as ours now is, permanently - the Icemaster freezes over. Crazy, right? Crazier still to learn that Samsung have been aware of the issue for yearst but keep on supplying units to the market. Samsung have been do unhelpful that we've given up on them. So, if you're okay with making ice the old-fashioned way, in trays, then this fridge freezer may be fine for you.
Originally posted on Samsung UK
gus9904
5 (9,999)

2019-05-20

Miami, FL

5 (9,999)
[This review was collected as part of a promotion.] So far this fridge has been amazing. Hard to believe the space in this thing! My last fridge was a side by side same capacity and also counter depth however some how this fridge and freezer accommodate everything so much better! The ice is nice and soft and has a nice consistency, and the filter seems great because the water and ice have no aftertaste which it had on my previous fridge. The flex zone is pretty amazing, you can pretty much adjust to your liking and make it so nothing moves in the drawer. All the shelves adjust nicely making it easy for your taller items to fit as well. My one "wish" would be for a larger capacity ice bin. Overall in my days of using it I have enjoyed it very much and have recommended samsung to family!
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

4 (9,999)
Response from Samsung:
2019-05-23

Samsung Cares

Samsung is happy that you are happy with your new refrigerator and that we have met your expectations with our quality, innovative features, and sleek design. Thank you for being a loyal Samsung customer. ^Cat

Cetrev
4 (9,999)

2021-02-14

4 (9,999)
i really like my new frige, but the set up done by the delivery guys wasn't worth them being here. i have yet to find out how to let someone know on that. the item came great and looks great. it has wheels on it which took forever to figure out how to get them to work due to the leveler - we had to take the leveler off. there were not very good basic instructions given on the set up and nothing was done when the delivery was made except the handles put on. part of my not being totally happy is due to sales and delivery. otherwise i'm thrilled.
I recommended this product.

Features

4 (9,999)

Performance

4 (9,999)

Design

4 (9,999)

Value

3 (9,999)
Rico
1 (9,999)

2025-09-25

1 (9,999)
I wish I had done my homework on this Refrigerator. It looks Beautiful and all the features are very nice. But this darn Ice Maker! I have had to repair it twice now and yet again it is all frosted over and jammed up. I finally had to connect the water to our old (10 year) GE Fridge out in the garage because that Ice Maker is still working Great. Granted this Samsung is only 5 years old, I would have expected better performance than this. Do your homework before purchasing this Refrigerator. You can plainly see there is an issue with the Ice Maker.
Response from Samsung:
2025-09-26

SEA Care

Rico, we understand the importance of having a working ice maker in your home. Let us help you. Please refer to the resources below for solutions to your concerns with your fridge's ice maker. Please click on the links and hyperlinks for helpful tips. Frost on the ice bucket: https://www.samsung.com/us/support/troubleshoot/TSG10007222/ The ice bucket is stuck or has a block of ice: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-bucket-is-stuck-or-has-a-block-of-ice Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150843890, to help our team locate your information when you message us. Have a great day. -John

Martin
1 (9,999)

2021-01-04

Santa Maria, CA

1 (9,999)
we bought this fridge because it looked sleek and well made at the store. the french doors are convenient and the flexzone drawer is a nice feature to have so we can keep snacks in an area our kids can easily reach. the main drawback is that the little flap/door that opens when you get ice has broken twice within a 6 month period. the flap continually opens and closes 24 hours a day when it breaks and it requires a whole need refrigerator door. we thought after replacing the door the first time we would no longer run into any issues, but the problem resurfaced on the door within 3-4 months of being replaced. this makes me concerned about qc on samsung appliances in general if getting replacement parts does not truly resolve an issue.
Originally posted on Samsung US

Features

4 (9,999)

Performance

1 (9,999)

Design

5 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-01-05

Samsung Care

We wold have to look into this concern to see why the door flap keeps breaking. Can you contact us? We would be more than happy to talk with you. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142808493

Astilla
3 (9,999)

2020-03-26

Dallas, TX

3 (9,999)
[This review was collected as part of a promotion.] We have had this refrigerator for 6 months now and it arrived with dents that the manufacturer and delivery people would not replace the panel for. It dents way too easily. I have a stainless steel toaster that I toss under the cabinet daily that have less dents than this fridge. The shelves are awkward, and the freezer drawer is infuriating. We have the older model of this and the freezer never had any issues. The plastic pieces they use now make the drawer fall off the track constantly, making the top drawer is always blocking the bottom portion.

Features

5 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-10-06

Samsung Cares

Thank you for sharing your Samsung refrigerator experience with us! ^Ty

Jonathan
1 (9,999)

2020-11-24

AL

1 (9,999)
I purchased the Samsung RF28R7201 on March 27, 2020 and it broke down on October 3, 2020. My Family which includes me, my gf and 4 kids were without milk,eggs,ice cream, yogurt,lunch meat,frozen foods,etc from 10/3/2020 to 11/13/2020 and we still have not received our refund money from Samsung that was suppose to be direct deposited for us to buy a new fridge but it was sent via check and we were forced to use our own funds to purchase a new fridge after the fridge we purchased did not last 6 months. Luckily we had enough to purchase a fridge as we would still be without a fridge to this day and not even have a fridge for thanksgivings next week as it takes time to purchase and have one delivered. PLEASE AVOID THIS PRODUCT AT ALL COST!
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2020-11-24

Samsung Care

Thank you for bringing this unfortunate experience to our attention. For better assistance, we would need to look further into this. Please contact us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142655095

jananimei
5 (9,999)

2020-05-31

5 (9,999)
[This review was collected as part of a promotion.] This is an amazing and stylish refrigerator inside and out. This replaced another one that we liked a lot, so, for us to like this even more says something about this refrigerator. It's got a ton of space with adjustable shelves and the LED lighting gives the interior a cool look. It's also WiFi enabled and we have it connected through Smarthings app. This enables you to turn on/off the icemaker, set the temperature and alerts you if you leave the door open for too long which is a nice touch since we have accidentally left our previous fridge open numerous times! It's got a huge freezer section as well and the flexzone drawer is a nice addition. The stainless steel finish resists fingerprints. Overall, we love the refrigerator very much!
Dracarys2801
5 (9,999)

2023-11-21

BESSAN

5 (9,999)
Ce réfrigérateur est très spacieux, plein de rangements dans les portes, le tiroir du milieu est réglable en température (c'est le tiroir à boissons chez nous). Gestion de la température des différents compartiments avec l'application sur le téléphone et notification de "porte ouverte" lorsque le frigo est resté ouvert. Cette fonctionnalité est un peu "gadget" mais vraiment sympa ! Silencieux sauf quand il génère des glaçons dans la réserve mais ça c'est normal. Et il est "canon" dans ma cuisine !! Vraiment très satisfaite de mon achat !!! :)
I recommended this product.
Originally posted on Samsung France
Response from Samsung:
2023-11-22

Service Clients Samsung

Bonjour Dracarys2801, Nous vous remercions chaleureusement d'avoir pris le temps de partager votre expérience positive avec le réfrigérateur multi-portes. Nous sommes ravis de constater que notre produit répond à vos attentes et qu'il trouve sa place idéale dans votre cuisine. Cordialement, Charlie, service clients Samsung

Jess
3 (9,999)

2024-03-05

3 (9,999)
We've owned this fridge for over 2yrs now. At first absolutely in love with it, the look and storage capacity was great. But after a few months we noticed the ice machine isnt as productive as it was at first. We own a old home and this was an issue with a previous fridge but after updating the water line and getting it all checked out its just a fridge issue the water stream is not the same its very slow we hardly use it the ice production is even worse. We have other family member with this fridge and it seems we all have the same issues
Originally posted on Samsung US

Features

5 (9,999)

Performance

2 (9,999)

Design

5 (9,999)

Value

3 (9,999)
Response from Samsung:
2024-03-07

SEA Care

Hi Jess, We all want a fridge with a working ice maker. Let us take care of the unit right away! Here is a link to help you with the ice maker. Please watch the full video, follow the steps, and click the hyperlinks for further assistance. Ice maker is not working. https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146927623 to help our team pull up your information. Have a great day. ^Aloe

HoustonCook
2 (9,999)

2021-03-11

2 (9,999)
this refrigerator has everything you don't want - it's noisy, faulty, and a waste of money. noisy - the designers figured out how to make the loudest refrigerator i have had the displeasure of listening to. middle of the night - loud dump. the motor is moving the ice - wakes you up from sleep. faulty - the water leaks from the water dispenser. the ice continues to fall after you pull the glass away. the fridge is not efficient. waste of money - for the price, you would imagine more modern technology. nope. just a terrible product
Originally posted on Samsung US

Features

2 (9,999)

Performance

1 (9,999)

Design

2 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-03-11

Samsung Care

It sounds like you are having multiple issues with the refrigerator. I can understand how this would have you on edge. If you are looking for assistance, look no further! Our Social Media team can look into this for you. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143063986

Sidney
5 (9,999)

2021-07-19

Orlando

5 (9,999)
a part of my wife's dream,this refrigerator is beautiful and very efficient. it has a very low noise work, it has a big refrigerator, a big freezer with an internal extra drawer and between both there are a very useful drawer called flexzone with an intermediate temperature,nice for beers, sodas, cheese,etc. no leaks from water/ice compartment (very common in others brands). easy access to all parts due to its big doors and drawers. alarm for door open. a very useful app to refrigerator control using samsung smartthings via internet.
I recommended this product.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Pelican1951
5 (9,999)

2020-04-21

Bluffton

5 (9,999)
[This review was collected as part of a promotion.] I was so excited to receive my new Samsung refrigerator as I was replacing my 10 year old Samsung that was Old Faithful but we needed an upgrade. We noticed right away the ease of changing the water filter with the location right up front. No having to empty the top half of the refrigerator like Old Faithful. The Deli drawer or Cool zone is so convenient and easy to arrange with the help of the movable bars. Space , space and more space , I'm very very happy as this is a fantastic Product. Samsung you have set the bar high. Thanks.
Anonymous
5 (9,999)

2019-05-01

Salt Lake City, UT

5 (9,999)
[This review was collected as part of a promotion.] We've had a Samsung refrigerator for nearly 10 years and it's worked great. Which made the decision to stick with another Samsung easier but there was still some hesitation because a newer model doesn't necessarily mean better. The RF24R7201SR has been so good to us. Plenty of room for everything we need and great new features. Top feature has to be the FlexZone drawer. It's so convenient to have a place to put those oft-needed items for quick access, eliminating the need to open the full refrigerator. Cosmetically, it's amazing. It's a lower profile than our previous one so fit in perfects and has actually created more space in our kitchen without giving up any storage space. Overall it's everything we were hoping for in our next Samsung refrigerator.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
Response from Samsung:
2019-05-02

Samsung Cares

Awesome News! Everyone wants their appliance to be spacious and innovative, and glad you have found that in your new Samsung fridge. Welcome to the Samsung Experience! ^Cat

Quality Guru
1 (9,999)

2024-04-03

Michigan

1 (9,999)
About 2 years old now. Ice maker has not held up and every power outage the electronics will not reset properly. Love the general design. Very unhappy with the design of the electronics and associated operating system. Samsung also is not helpful with any diagnostics after a power interruption for getting the thing to reset- figured out how to do it with a Google search, but they wanted to send a a repair technician at my expense the two times I tried to use their services. Maybe some six sigma quality work is warranted here
Originally posted on Samsung US

Features

3 (9,999)

Performance

1 (9,999)

Design

3 (9,999)

Value

1 (9,999)
Response from Samsung:
2024-04-05

SEA Care

Hello there, We understand your frustration with the refrigerator's overall performance to determine the best way to help. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147016124) to help our team pull up your information. Have a great day. ^Camille

Candace L
2 (9,999)

2023-05-11

Birmingham, AL

2 (9,999)
i was so excited to get this design. not happy at all! ive had it about 2 years and i think my ice maker has gotten completely stopped up at least 3 times and when you open the door to see what’s wrong, ice goes everywhere and makes a total mess!!!! the area where the ice comes down has no where for water to drain, so theres always water where ice chunks fall out constantly and melt and they lay around on it, sometimes in the floor too! i have to wipe that tray off constantly to keep water from running down the front of the fridge in the floor. it’s soooo aggravating! also, the ice cubes dont seem to be completely frozen and there’s always water or something mixed in, so it shoots water and ice in your drink. would def not buy again bc of the ice maker!
Originally posted on Samsung US

Features

2 (9,999)

Performance

2 (9,999)

Design

1 (9,999)

Value

3 (9,999)
bjmusic
4 (9,999)

2021-03-29

North Olmsted,Ohio

4 (9,999)
this is a great frigerator, there is a lot of room and the deli shelf is wonderful. it has a great look and is easy to take care of. the finger resistant exterior is easy to keep clean. the glass shelfs are adjustable and easy to clean. but if your not careful small items will fall off the back because the shelfs dont go all the way to the wall ?the two things that would make it a five star frig is that the shelves on the door are not adjustable at all! the large area were you would put a gallion of milk is nice but it would be nicer if it were enclosed to keep the milk colder. the most negitive aspect about this frigerator is the ice maker is small and as if that wasn’t bad enough it is slow. this could of been a great refrigerator with some minor tweaks
I recommended this product.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)
bmarciniak
5 (9,999)

2020-04-21

Saint Cloud

5 (9,999)
[This review was collected as part of a promotion.] This is an incredible refrigerator. It has so much room in it. We especially love the middle drawer under the french doors. This is a place that you put all kinds of things for little hands. We put drinks in there for our kids. They are able to reach things they want without having to open the whole refrigerator. The water tap and ice machine work great. The water is very tasty and cold when it comes out. This refrigerator allows us to store so much food in it and the second shelf adjusts so we can put tall items like milk or other drinks there. There is also a pull out drawer in the freezer that allows you to store things and make it easy to find. The only negative about this model is that pockets in the doors are very small and don't hold very much.
Samsuck
1 (9,999)

2021-11-30

Collierville, TN

1 (9,999)
purchased this expecting the quality of the high end samsung tv's in our house and boy were we disappointed. ice maker froze up and quit working about 2 months in. samsung sent someone out immediately who did a replacement and told us it wouldn't last and he was right. now that we are just out of warranty our ice maker has failed regularly and the solution is pay more money to fix a year old appliance or scrap it and go with another brand. if you're in the market, just google samsung ice maker and you'll stay far away!
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2021-12-02

samsungcare

I realize you have been dealing with this for a long time. I'm sure you have done all that you can do to resolve this. I wish we had other options to resolve this concern. At this time, we can only recommend service. You can do that by using the link below. ^Pat https://www.samsung.com/us/support/service/locations/

AlexandraJ
5 (9,999)

2022-12-08

St Margaret's Bay, Kent

5 (9,999)
[This review was collected as part of a promotion.] Honestly, we didn't expect to have a new fridge-freezer but our previous Samsung developed an issue that could not be repaired. Samsung Customer Service has been exceptional. From the telephone staff to the contracted repair person to the fine chaps who took our old appliance and replaced with this brand new one. This one looks like it will be great -- although we were sad the exact replacement was a few millimetres too wide. Based on this, despite the original fridge-freezer having a fault, we would recommend Samsung!
I recommended this product.
Originally posted on Samsung UK
Response from Samsung:
2022-12-09

Samsung Support

While we regret seeing that you did have an issue with your previous Fridge Freezer, Alexandra, we're delighted to see that our Customer Support team took such good care of you throughout the process of getting you a replacement, and that your new French Door Fridge Freezer is already giving you everything that you need, and helping you to remain a fan of our brand. ^DB at Samsung Support

Anonymous
5 (9,999)

2019-06-08

Jacksonville

5 (9,999)
[This review was collected as part of a promotion.] I was a little hesitant when my husband wanted to swap out our perfectly fine fridge for this new Samsung, however, it was a great decision. The fridge provides ample room for all our groceries and I really enjoy the “flex” drawer, which we use to store wine. As I have a habit of not closing the fridge door all the way, I really appreciate that it texts you to let you know when the door is not fully shut. All in all, this fridge is hands down better than our previous fridges I wouldn’t hesitate to recommend this fridge.
Response from Samsung:
2019-06-13

Samsung Cares

Better late than never! Thank you for taking the time to tell us how much you love your new fridge. We are thrilled to know it has added a little something special to your kitchen. We appreciate your recommendations and welcome to the Samsung Experience! ^Cat

Nomoresamsung
1 (9,999)

2025-06-18

1 (9,999)
[This review was collected as part of a promotion.] Fell in love with this refrigerator in the store. Shortly after we purchased it, the icemaker quit. $250 repairs didn't last long. Veggies in crisper were partially frozen and ice crystals formed in freezer drawer. Then the icemaker quit again. Warranty doesn't mean much when the service call costs $200+ I'd never purchase another Samsung appliance nor recommend one. We've had it 2 years and paid for 2 service calls. Two other family members have the exact model refrigerator and have experienced the same problems.
Originally posted on Samsung US
Response from Samsung:
2025-06-19

SEA Care

Hi there, We understand how you feel about your refrigerator not meeting your expectations. We want to speak with you directly to find out how you felt about your overall experience, discuss your alternatives, and resolve any additional concerns you may have with your fridge. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149648884, to help our team locate your information when you message us. Have a great day. -John

storywell
3 (9,999)

2020-12-01

Estero, FL

3 (9,999)
we had previously purchased a similar model for a condo & loved it. expecting this to be similar, we've had some disappointments. before i get to those, this refrigerator is gorgeous! immense capacity & we love the flex-drawer. most every aspect of this refrigerator is solid. except: 1) the water dispenser is really slow; almost a minute to get a 14oz glass of water. 2) the bottom shelf is super hard to remove and clean; massive design fail, imo. furthermore, there is no official guidance for doing so. i had to find a youtube video showing how. it is ridiculously convoluted. 3) having removed the bottom shelf assembly to remove and clean under the glass, the last time we did it, it shattered. this has led to a 3 day, multi-hour search for a replacement.
Originally posted on Samsung US

Features

4 (9,999)

Performance

5 (9,999)

Design

3 (9,999)

Value

3 (9,999)
Response from Samsung:
2020-12-02

Samsung Care

We appreciate you for taking the time to tell us about your experience because you are a valued member of the Samsung family your experience matters to us. I have a guide that goes over directions on how to remove the glass from the shelf. Hopefully, this helps with a couple of your concerns. ^Pat Remove bins, shelves, glass: https://www.samsung.com/us/support/answer/ANS00063107/

jenny
1 (9,999)

2022-01-22

indiana

1 (9,999)
we previously owned the samsung 28 cu. ft french door fridge and it went out after many years of great use. we went with this one because of the water/ice dispenser and were so disappointed because the design of the inside is simply awful! it is not deep and because of the awkward shelf placement, you can only put gallons of milk in the fridge if you remove one of the shelves, leaving no room at all inside. shelves around icemaker are useless and small. do not buy this one, the layout is not user friendly at all.
Originally posted on Samsung US

Features

2 (9,999)

Performance

5 (9,999)

Design

1 (9,999)

Value

1 (9,999)
Response from Samsung:
2022-01-24

samsungcare

Hello! Thank you for taking the time to share how you feel about the refrigerator. You provide a loo of insight on ways we can better our product and features. You are a valued customer and your experience matters to us. I will be sure to report your feedback via the appropriate channels. ^Pat

KingCobraRC
5 (9,999)

2020-05-15

Colton

5 (9,999)
[This review was collected as part of a promotion.] This refrigerator purchase was very much needed! I previously used a side by side that was 15 years old, is the same size from the outside as this new fridge but is much larger on the inside. I was pleasantly surprised with all of the compartments it comes with. There is plenty of space for all of my food, and the extra drawer is especially convenient for snacks and smaller items. The freezer is very easy to use. I was a bit worried about having to constantly bend over but it opens easily and it is easy to find what I am looking for. The ice-maker in the door is a game changer. I'm sure i'll be drinking more water from now on with how convenient it is. Overall, I'm very happy with this purchase, it is a beautiful refrigerator and a welcome addition to my kitchen!
posumzmommy
5 (9,999)

2020-04-26

Garden Grove

5 (9,999)
[This review was collected as part of a promotion.] Can I be in love with a major appliance?! Never happened before, but I do love my new Samsung 4-Door Refrigerator. First of all, it is beautiful, especially with the fingerprint resistant Stainless Steel finish. I also love the produce drawers inside that are so roomy, but also they ergonomically slide up and out. Also the handles to the freezer and flex drawers, they gently lift up, unlatching them and then just glide open. Amazing design! I am also happy that there is no water catching slotted plate under the water/ice dispenser to get dirty . It is just a small, nicely designed sort of well to catch any spilled water. Also, the shelves are adjustable, just slide them back if you need more space. This is truly a thoughtfully-designed refrigerator. I absolutely love it!
Ukie
3 (9,999)

2020-08-02

3 (9,999)
So I do like this fridge. Its sleek, has all the bells and whistles, etc. But it is the most cumbersome fridge I ever owned in terms of removing bins and shelves. The fact that you need videos to show you how to removed shelves and all the tabs involved and how to manipulate them is just too complicated. and good luck putting them back in - its literally crazy. The angles are difficult to maneuver and everytime you do it you feel like you're going to break everything. Just poorly designed and not customer friendly
Helpful?
Originally posted on 36" 4-Door Counter-Depth French Door Refrigerator with Flex Zone™ and Twin Cooling Plus™(RF24R7201SR_AA)

Features

4 (9,999)

Performance

4 (9,999)

Design

2 (9,999)

Value

3 (9,999)
Response from Samsung:
2020-08-25

DA

Hello Ukie, thank you for your review. We sincerely appreciate your feedback and will share this with our team. Thanks again.

Joe M
4 (9,999)

2025-12-19

New Jersey

4 (9,999)
[This review was collected as part of a promotion.] Our new Samsung Refrigerator is the newer model of the unit we replaced. The reconfiguration of the shelves and the flexibility of the shelves is excellent. Everything about this refrigerator is great except for two items. The water and ice dispenser on our former unit had a light that illuminated the dispenser when dispensing ice and water, it was very helpful especially at night. The second problem is that when the water filter needs to be changed the water supply to the refrigerator must be shut off while changing the filter then turned back on when the change is complete. The previous unit an automatic valve that allowed the filter to be changed while the water to the unit was turned on. These two, very likely, money savers are in my opinion are big dissatisfiers.
I recommended this product.
Originally posted on Samsung US
Idaho Family
1 (9,999)

2022-01-17

Idaho

1 (9,999)
this is the worst over-priced appliance we’ve ever purchaed. twice per week we have to use a blow dryer to defrost the frozen, non-working ice maker. the refrigerator constantly makes a dinging sound, the flex panel on the drink drawer cannot be used at all nor can it be reset. it does not work. this overpriced refrigerator is nothing but problems. appliance repairmen find out what type of refrigerator we have then tell us to just junk it & replace it because this make and model is nothing but constant problems.
Originally posted on Samsung US

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Response from Samsung:
2022-01-19

samsungcare.

I can understand where you are coming from. It is never easy dealing with a unit that is experiencing problems. We are doing all that we can to resolve our customers' concerns. The options available to us, we have to work on a case-by-case basis. The proper solution for this concern would be a service repair. You can locate a service center using the link below. ^Pat https://www.samsung.com/us/support/service/locations/

Garyb427
3 (9,999)

2019-07-01

3 (9,999)
[This review was collected as part of a promotion.] Although I love the sleek design, double doors and drawers, the inside of this refrigerator leaves much to be desired The top drawer of the freezer constantly comes off the track or gets stuck leaving you to empty it and remount the drawer. The double doors are beautiful but the ice maker renders the left door useless for storage and the right side door only has one useful shelf on the bottom. The outer design is great but they gave little thought to the interior design and storage use of this refrigerator.
Response from Samsung:
2019-07-08

Samsung Cares

I definitely understand how frustrating it can be when results and expectations don't quite meet. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat

Neil
5 (9,999)

2022-11-19

Indianapolis, IN

5 (9,999)
[This review was collected as part of a promotion.] We bought this 4-Door French Door Refrigerator from Samsung based on our experience with a prior Samsung Refrigerator and we love it. The 4th FlexZone Drawer is the best idea ever especially with Grandchildren, who can now get to their Lunch Meat & Cheeses for Sandwiches in the separate 4th Drawer without keeping the double French Doors wide open like with the previous Model. The sure save energy and keeps the top part of the refrigerator cold since the French Doors stay closed while the 4th Drawer stays open.
I recommended this product.

Features

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Value

5 (9,999)
Suzandrea
1 (9,999)

2022-12-19

North Carolina

1 (9,999)
We thought we were making a sound decision purchasing the 28cft 4 drawer French door refrigerator in October 2019 after historically purchasing washers and dryers (2x) and several TVs over the years. The refrigerator is a utter disappointment We've had problems with the ice maker the entire time. It has stopped making ice, stopped dispensing ice, crushes ice when on the whole cube setting and continuously grows mold on the rubber parts. The ice maker and related electronics have been replaced a total of 4 times under both the manufacturers warranty and the extended warranty with the last replacement being September 30, 2022. The finish below the icemaker has also started rusting. If something spills on the bottom shelf and gets under the glass it is a nightmare to clean.
Originally posted on Samsung US

Features

1 (9,999)

Performance

1 (9,999)

Design

1 (9,999)

Value

1 (9,999)
mgspan95
5 (9,999)

2020-05-19

Lakewood

5 (9,999)
[This review was collected as part of a promotion.] Usually when I look at appliances online I don't buy them because how much better could they possible be? Why spend more on a different fridge? They're all the same... right? Wrong. I'm so happy that I decided to go with Samsung here. While some other options might be cheaper, my new Samsung fridge blows them out of the water. My new fridge is larger, has more features, and best of all, looks better! The black stainless steel is beautiful. The extra drawer is a blessing. You can even set it's temperature separately from the rest of the fridge. The interior space is almost twice that of my old fridge despite them being about the same size! The water dispenser works great as well. Overall I'd recommend this fridge to anyone that can afford it, fantastic price for it's value!
Kim718
4 (9,999)

2020-04-14

Brooklyn, NY

4 (9,999)
[This review was collected as part of a promotion.] I bought this fridge bc mine was old and dying. I have other Samsung appliances that have proven to be very reliable. So I saw this fridge and was excited. First, it’s counterdepth. I have narrow hallways and I tried six fridges before this one. I had given up until this beauty came along. The fridge gave my kitchen a sleek, modern look. One draw back is I could’ve used more capacity in the refrigerator part but the freezer has so much space that it makes up for it. The FlexZone drawer is an amazing feature. You can store items that you might not want in the main part of the fridge such as champagne, leftovers, juice. The temperature options are a plus, you can adjust them according to what you need at the moment. I never knew I could get excited about a refrigerator but I am.
I recommended this product.

Features

4 (9,999)

Performance

5 (9,999)

Design

4 (9,999)

Value

4 (9,999)

User manual & downloads

User Manual

ver 05 | 32.83 MB

Jun 23. 2021

ENGLISH, FRENCH, SPANISH
Download

Quick Guide

ver 00 | 1.29 MB

Feb 07. 2019

ENGLISH, FRENCH, SPANISH
Download
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