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SM-T397USolutions & Tips
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Backup & Restore
Access your device backups in Samsung Cloud
You can access your device backups using either phone, tablet, or a computer and view your data or delete anything you may not need after signed in to the Samsung Cloud. You may encounter 2-step verification
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Others
What to do if you have lost your Galaxy device
Can't find your Samsung device? The Find My Mobile feature on your Galaxy device lets you locate, lock or unlock, and wipe lost or stolen devices.
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Others
Register your Galaxy device to claim an offer on your Samsung Account
Register your Galaxy device to claim a promotional offer on your Samsung Account. Make sure your Galaxy device is connected to your Samsung account before looking for an offer.
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Others
On-screen keyboard settings on your Galaxy tablet
Your Galaxy tablet has an on-screen keyboard, which is basically a digital, touchscreen keyboard. Not only does it let you type, it also has customizable features designed to streamline your experience
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Multimedia
Display your Galaxy tablet on a TV with Smart View
Take that precious family photo you took on your Galaxy tablet and display it on a larger screen with the Smart View feature. It lets you screen mirror and cast your device's screen to a compatible TV
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Multimedia
Take a screenshot on your Galaxy tablet
When you need to capture a particular screen on your Galaxy tablet, just take a screenshot. There are two simple and fast ways to take screenshots, so you can easily keep track of everything, such as important
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Others
WE CARE, we are here for you
If you need service support for your Samsung products, we will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932272) and we
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Others
Safety precautions when using a Galaxy device
FAQ for Mobile Devices. Find more about Safety precautions when using a Galaxy device with Samsung Support.
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Others
How to use a second screen on your Tablet
FAQ for Mobile & Devices. Find more about How to use a second screen on your Tablet with Samsung Support.
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Backup & Restore
How to set up and manage your Samsung account
A Samsung account lets you use exclusive apps. Luckily, setting up an account is simple.
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Others
How to register a Samsung product with your Samsung account
Learn how to register a product like a Galaxy phone, tablet, earbuds, watch, or a Samsung PC, TV, or home appliance online or in the Members app.
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Backup & Restore
Back up your Galaxy device if you cannot access it
If you have lost your Galaxy device, cannot unlock it due to a frozen or broken screen, or believe it is been stolen, you can back up your important data using Find My Mobile.
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Others
Galaxy phone or tablet reboots repeatedly
Third-party apps can cause random or constant reboots to happen on your Galaxy phone or tablet. Follow these steps to troubleshoot this issue. You can perform a software update, factory reset, or turn
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Others
Accessibility options available on your Galaxy tablet
Even if you have some kind of impairment, you can still use your Galaxy tablet because it has all kinds of Accessibility features, including Voice Assistant for Vision impairments, subtitles for Hearing
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Others
Customize the Home screens on your Galaxy tablet
Your Galaxy tablet comes with all kinds of tricks and tips for keeping its Home screen nice and tidy. Keep reading to learn how to customize your Home screen with widgets, shortcuts, folders, and more.
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Multimedia
Use Daily Board on your Galaxy tablet
Do you ever wish your Galaxy tablet had the Always on Display feature? Well, it has something similar but more interactive. It's called the Daily Board - it appears when you plug in your charger and shows
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Others
Keep your Galaxy tablet optimized with Device care
Keep your Galaxy tablet running in tip-top shade by using the different features in Device care. Youll be able to extend the tablets battery, clear out its memory, and more.
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Backup & Restore
Perform a factory data reset on your Galaxy tablet
A factory data reset will restore your Galaxy tablet to its default settings and delete all of your personal information. Make sure to always back up your data before performing a reset so you do not lose
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Others
Manage users on your Galaxy tablet
Sharing a tablet is fun until someone accidentally does something you don't want, like stumbling across your private information. Set up user profiles on your Galaxy tablet to avoid overlap. You can even
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Others
Multitask on your Galaxy tablet
There are times you wish you had two tablets - that way, you could send an email on one but read an article on another. With split screen view, you can do that with just one tablet. This feature lets you
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Others
Use the navigation bar on your Galaxy tablet
What's the point of having a tablet if you can't easily navigate it? Galaxy tablets have two navigation options you can use based on your preferences: the navigation bar and full screen gestures.
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Power
Power saving modes on your Galaxy tablet
To help your Galaxy tablet last longer, you can use the power saving modes that are built right in. You can even monitor your battery usage to help figure out what is using up all your battery power.
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Lock
Unlock your Galaxy tablet with your face or fingerprints
For security on your tablet, you can use the different biometric options, such as face recognition, fingerprints, or irises. They're better secured so only you can unlock your tablet.
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Others
Google Device Protection on your Galaxy device
Do not worry if you ever misplace your Galaxy phone or tablet. Google Device Protection blocks your device from unauthorized factory data resets, so you will not lose your data or information if someone
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Accessory & Bluetooth
How to fix Bluetooth connection problems with your Galaxy smartphone or tablet
FAQ for Samsung mobile. Find more about How to fix Bluetooth connection problems with your Galaxy Galaxy smartphone or tablet with Samsung Support.
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Others
My Galaxy device is shattered and there is a crack on my screen
FAQ for Samsung Mobile. Find more about what to do if your device is shattered or there is a crack on your screen with Samsung Support.
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Others
Power on your Galaxy device in Safe mode
We will walk you through how to start your Samsung Galaxy phone or tablet in Safe mode. This mode prevents third-party apps from running on your device.
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Multimedia
Safeguard Kids from Inappropriate Online Content
FAQ for Samsung mobile device. Find more about 'Safeguard Kids from Inappropriate Online Content' with Samsung Support.
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Samsung Apps
Samsung Kids on your Galaxy device
The Samsung Kids feature is integrated into many Galaxy phone and tablet models and provides a fun, educational environment for your child.
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Settings
Secure your Samsung Galaxy devices
Losing your Galaxy devices, like a phone, tablet, watch, or earbuds, can be extremely stressful and upsetting. With services like Find My Mobile and more, you can locate your lost device or wearables effortlessly
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Samsung Apps
Compatible devices for the SmartThings app or hubs
If you’re wondering which of your smart devices are compatible with SmartThings, you can use the app to check for them. Then, you can add devices to the app.
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Backup & Restore
Sync data across your Samsung devices using Samsung Cloud
Syncing data across devices is easy with the sync feature of Samsung Cloud. You can even use Wi-Fi or Mobile data to do so.
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Backup & Restore
Unlink your Samsung account from other services
You can unlink your Samsung account from other services right from your phone or tablet. This includes services like Microsoft or apps like Spotify.
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Others
Use and manage the Air command menu on select Galaxy devices using S Pen
The Air command menu lets you get even more out of your S Pen. It has shortcuts to apps like Smart select, Screen write, Live messages, and more.
Manuals & Downloads
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