During a call on my Samsung mobile device sometimes people struggle to hear me?

Last Update Date : Jan 09. 2018

In noisy environments, you may have difficulty being heard by the other person during some calls. You can try

moving do a different quieter location for the other caller to hear you more clearly. However, if that is not possible,

please be aware that your device uses a noise reduction system.

If you find the microphone volume is reducing, we recommend you try setting the ‘Noise reduction off’ option.

Please see below for advice on how to deactivate the Noise Reduction.

Note: Reference to “Noise reduction off” option is made reference to in the user guide.

To set the ‘Noise reduction off’ please see the steps below:

1. Press the “Option” key during a voice call.

2. Tap on “Noise reduction off” in the “pop up menu”






To customize the ‘Noise reduction’, please see the steps below:

1. From the standby screen, select Phone.

2. Press the Menu key and select Call settings.

3. Select Additional settings.

4. Select Noise reduction.

※ Noise reduction: Set to remove background noise so that the other party can hear you more clearly.

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