Whatever
happens,
we make
the best of it

Take care of your new Galaxy device and
Infinity display with extensive coverage,
expert assistance and speedy repair services.
Terms and conditions apply.

Take care of your new Galaxy device and Infinity display with extensive coverage, expert assistance and speedy repair services. Terms and conditions apply

What is Samsung Care+?

Don't let bumps or cracks prevent you from using your phone.
Samsung Care+ protects your device from accidental damage for up to two years.
All repairs are carried out by authorised service providers, because our specialists
know your Galaxy best.
And with a low excess of £52,
even major accidents won’t be a problem.
Get 2 years of coverage for £139.

What’s covered

Samsung Care+ takes care of accidents in addition to the standard 2-year warranty.

Cracked screens: Cracks on the screen or glass back affecting how you use your device.
Liquid damage and other problems: Accidental liquid or physical damage that impairs the phone's functionality.

Choose your new
Galaxy

Galaxy S10

Galaxy S10 Prism Black Galaxy S10 Prism Black Galaxy S10 Prism Green
Prism White

128GB

512GB

128GB

512GB

128GB

512GB

Samsung Care+
£139

Galaxy Note9

Galaxy Note9 Ocean Blue Galaxy Note9 Midnight Black Galaxy Note9 Lavender Purple
Ocean Blue

128GB

512GB

128GB

512GB

128GB

Samsung Care+
£139

Claims and cancellation

Make a claim or cancel your coverage by calling the hotline below.
All you need is your 15-digit IMEI number.
Find it by entering *#06# on the phone's call screen, or by selecting ‘About phone’ in your phone settings.

Tel. 0330 7267864
Mon. - Fri. 8:00 - 19:00 and Sat 10:00 - 15:00

For more information, go to samsung.com/support

Have your IMEI number ready when calling

Open your phone's call screen and enter *#06#
Method 1

Open your phone's call screen
and enter *#06#

Look in the Settings menu for a general "About Phone" section
Method 2

Look in the Settings menu
for the "About phone" section

How is it better than the warranty?

Basic manufacturer
warranty covers:

  • Phone Breakdown
  • Remote diagnostics and setup
  • Walk-in at 15 national locations for same-day repair
  • Free door step collection for repair within 5
    working days
  • 1-Year battery warranty
  • Phone health check and lifetime customer support

Samsung Care+ covers:

  • 24 months cover for £139 (upfront payment only)
  • All accidental damages from handling
  • 2 claims over 2 years
  • £52 excess per claim

Does not cover:

  • Loss of the product
  • Deliberate damage
  • Cosmetic damage
  • Pickpocketing or theft of any kind
  • Lack of reasonable care
  • Damages resulting from normal wear and tear

Find out more

  • Terms and Conditions icon
    Terms & Conditions
    Details you should know about the
    Samsung Care+ legal agreement
  • FAQs icon
    FAQs
    Answers to the most common questions about Samsung Care+