Care that’s got you covered

Stay worry free. Get comprehensive cover for up to two years with Samsung Care+.
Terms and conditions apply.

Take care of your new Galaxy device and Infinity display with extensive coverage, expert assistance and speedy repair services. Terms and conditions apply

What is Samsung Care+?

Don't let bumps or cracks stop you using your phone. Samsung Care+ protects your device from accidental damage for up to two years.

All repairs are carried out by authorised service providers, because our specialists know your Galaxy best.

See below for pricing and excess information and enjoy the peace of mind that comes from knowing your phone is protected from life’s accidents.



A10, A20e, A40



A51, A71, A80, A90 5G



S and Note series



What’s covered

Samsung Care+ takes care of accidents in addition to the standard 2-year warranty.

Cracked screens: Cracks on the screen or glass back affecting how you use your device.
Liquid damage and other problems: Accidental liquid or physical damage that impairs the phone's functionality.

Choose your new

Galaxy S20 Ultra 5G

Galaxy S20 Ultra 5G Cosmic Grey Galaxy S20 Ultra 5G Cosmic Black
Cosmic Grey





Samsung Care+

Galaxy Note10 5G

Galaxy Note10 Aura Glow Galaxy Note10 Aura Black
Select the Colors
Aura Glow




Samsung Care+

Claims and cancellation

Make a claim or cancel your coverage by calling the hotline below.
All you need is your 15-digit IMEI number.
Find it by entering *#06# on the phone's call screen, or by selecting ‘About phone’ in your phone settings.

Tel. 0330 7267864
Mon. - Fri. 8:00 - 19:00 and Sat 10:00 - 15:00

For more information, go to

Have your IMEI number ready when calling

Open your phone's call screen and enter *#06#
Method 1

Open your phone's call screen
and enter *#06#

Look in the Settings menu for a general "About Phone" section
Method 2

Look in the Settings menu
for the "About phone" section

How is it better than the warranty?

Basic manufacturer
warranty covers:

  • Phone Breakdown
  • Remote diagnostics and setup
  • Walk-in at 15 national locations for same-day repair
  • Free door step collection for repair within 5
    working days
  • 1-Year battery warranty
  • Phone health check and lifetime customer support

Samsung Care+ covers:

  • 24 months of cover (upfront payment only)
  • All accidental damages from handling
  • 2 claims over 2 years
  • £29, £35 or £52 excess per claim (as above)

Does not cover:

  • Loss of the product
  • Deliberate damage
  • Cosmetic damage
  • Pickpocketing or theft of any kind
  • Lack of reasonable care
  • Damages resulting from normal wear and tear

Find out more

  • Terms and Conditions icon
    Terms & Conditions
    Details you should know about the
    Samsung Care+ legal agreement
  • FAQs icon
    Answers to the most common questions about Samsung Care+