What is the warranty status of my Samsung mobile device?
For peace of mind we offer a manufacturer’s warranty on all our products. If you need to claim against the warranty, please contact us and we’ll guide you through the process. We recommend registering your products with us, so that we can help you as quickly and efficiently as possible.
Your warranty applies from the date of purchase and covers defects in materials and workmanship. To claim on your warranty, you must have the original proof of purchase and the serial number on your device must be complete and undamaged.
What is the warranty period for mobile devices?
Smartphones: 24 months
Tablets: 24 months
Galaxy Watch: 24 months
Galaxy Buds: 12 months
Chargers: 12 months
Battery: 12 months
S Pen: 12 months
Please note: the warranty period begins from the first date of purchase
I have dropped my device. Is it in warranty?
The warranty does not cover accidental damage. If your device has a smashed or cracked screen, this will be deemed out of warranty. If the device has deep scratches or dents that cause the device not to operate, this would also be classed as out of warranty.
I have dropped my device in water. Is it in warranty?
If your device develops a fault after exposure to water this would void the warranty. We have liquid ingress markers on the inside of the SIM tray to help determine if the device has been exposed to liquid.
What happens if I have broken my headphone port? Is my device in warranty?
If you have broken your headphone port, it would be a good idea to get an engineer to assess your device. If a headphone jack has snapped inside the device, an engineer may be able to remove it without replacing parts. If the headphone port is damaged and we need to replace the part, this would be a chargeable repair as your device will be out of warranty.
My phone won’t turn on / charge? Is it in warranty?
A device may not power on if it has not been used for a long time or has been left to completely discharge. It is recommended to leave your device on charge for at least 20 minutes before attempting to power the device on.
A power or charging fault could also be related to the charger or cable and not the device. Do you have a spare charger and cable to see if this charges the device?
If there is an issue with the battery and your device is less than 24 months old, your device will be deemed in warranty. If the device is older it will be out of warranty.
If your question has not been answered, please see our Warranty Page or contact us directly for more details.