What to do if Spotify stops playing when the screen is locked

What to do if Spotify stops playing when the screen is locked

If you find the Spotify app on your mobile stops playing when the device screen sleeps or locks, you should try the below steps.

Check Sleeping apps

The Sleeping apps feature saves battery by preventing certain apps from running in the background. Check that Spotify has not been added to your Sleeping apps list.

1 Go to Settings, then tap Device care.
Tap device care

Please note: this option may look different depending on your device. On some devices you will see the option Battery and device care. Find out more about device care and how to use it.

2 Tap Battery.
Tap battery
3 Tap Background usage limits
Tap app background usage limits

Please note: this option may look different depending on your device. On older versions of Android you will see the option App power management.

4 Tap Sleeping apps.
Tap sleeping apps
5 If listed, press and hold the Spotify app to reveal the option to remove.
Press and hold Spotify app to reveal option to remove
6 Tap “Remove”.
Tap remove
Deactivate Widgets

Samsung’s default music widget is a pop-up toolbar that enables you to control media playing on your device. Deactivating it could solve the problem with Spotify.

1 Go to Settings, then tap Lock screen.
Tap lock screen
2 Tap Widgets.
Tap Widgets
3 Tap the switch to deactivate Music.
Tap the switch to deactivate Music
Check Device Optimisation settings

Optimise battery usage monitors and restricts how much battery is used by some apps, in order to save power. These settings could be affecting Spotify. You can check the settings here:

1 Go to Settings, then tap Apps
Tap apps
2 Tap the More options icon (three dots)
Tap more options (three dots)
3 Then tap Special access
Find Optimise battery usage in Settings
4 Tap Optimise battery usage, then make sure the display option is All
Tap optimise battery usage
5

Find Spotify, then tap the switch to deactivate Battery optimisation

Tap switch to deactivate battery optimisation
Reinstall the Spotify app

If none of the above solutions solve the problem, you may be able to fix the issue by reinstalling the Spotify app. Uninstalling and reinstalling the app will clear the cache and ensure you have the latest version of the app, but you will not lose data such as playlists and recently played tracks.

1 Go to Settings, then tap Apps
Tap apps
2 Find and tap Spotify
Tap Spotify
3 Tap Uninstall
Tap uninstall
4 Tap OK
Tap OK
5 Once uninstalled, go to the Play Store to find and install Spotify again
Go to the play store to find and install Spotify again

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