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Frequently Asked Questions

  • What is a Neo QLED TV?

    A Samsung Neo QLED TV is a high-end TV that uses Mini LED technology, as well as cutting-edge technology such as AI, to provide superior viewing experiences.

    The Mini LEDs that make up Neo QLED technology are much smaller than regular LEDs. This allows for more precise control of the backlight, resulting in better contrast, deeper blacks and brighter images.

    Samsung Neo QLED TVs also incorporate Quantum Dot Technology, a Quantum Dot-based colour expression that delivers a rich range of colour across all brightness levels, making Neo QLED picture quality true-to-life with incredible clarity and vibrant, realistic hues.

    When it comes to Neo QLED sound, Neo QLED TVs are capable of producing rich and immersive audio, thanks to advanced features such as Dolby Atmos, Object Tracking Sound and Active Voice Amplifier Pro. Samsung's Q-Symphony technology also enables Samsung Neo QLED TVs to play sound in synergy with Samsung soundbars, producing a dynamic soundscape for a deeply engaging audio experience.

    More information about Neo QLED can be found in the TV Buying Guide.

  • Mini-LED and QLED are not competing technologies — they refer to different parts of how a TV works. QLED is a colour technology, while Mini-LED is a backlighting technology.
    QLED, short for Quantum Dot LED, enhances colour by adding a quantum dot filter in front of the backlight. This produces more vibrant, saturated colours than a standard LED TV.
    So, Both Samsung's Neo QLED and QLED TV lineups offer vibrant, true-to-life visuals, as they use Quantum Dot technology to provide rich and accurate colours.
    Samsung Neo QLED TVs, powered by Mini LED technology, take picture quality to the next level.
    Thanks to highly precise backlight control, Neo QLED displays can deliver higher brightness, excellent contrast, and deeper black levels. This precision also enhances HDR performance by providing more detailed shadows and vibrant highlights. Overall, the enhanced backlight precision of Mini LED makes it a more advanced display solution compared to traditional QLED.

  • Both Neo QLED 4K and Neo QLED 8K TVs are premium Samsung Neo QLED TV models that use Mini LED technology to deliver exceptional viewing experiences. Additionally, both models are powered by advanced Samsung AI technology and processors, optimising performance across different key areas. Accordingly, whether you choose a Neo QLED 4K or a Neo QLED 8K, you can expect high-quality entertainment for your home setup.

    While Neo QLED 4K provides truly amazing clarity, Neo QLED 8K is the ideal display if you’re looking for the most immersive viewing experience available.
    8K TVs offer 4 times more pixels than 4K, allowing them to produce sharper, clearer images. Additionally, Neo QLED 8K TVs are powered by cutting-edge AI processors which use AI neural networks to further enhance picture quality. With AI Upscaling on Neo QLED 8K, you can watch your favorite content in stunning near 8K resolution, and hear optimised sound that goes with it.

    For more details about these models, check out our TV Buying Guide

  • The major difference between Samsung OLED and Neo QLED TVs is the lighting technology.

    Samsung Neo QLED TVs use nanoscale-sized particles called Quantum Dots illuminated by a traditional backlight.
    Meanwhile, OLED TVs use self-illuminating pixels on screen. Neo QLED TVs use Quantum Dot technology similar to QLED TVs, but their backlight design is made up of mini-LEDs for more precise lighting control.
    This difference in lighting technology for OLED and Neo QLED TVs leads to subtle differences in picture quality, such as for colour, contrast and brightness, and even affects the physical design of the TV itself.

    To learn more about OLED and Neo QLED TVs, see our TV buying guide that breaks down all the differences and what they mean for design, picture quality and more.

  • The Samsung Neo QLED TV is distinguished by its use of Quantum Mini LED backlighting combined with Quantum Dot colour technology and AI-powered processing.

    Because the panel still uses Quantum Dot colour technology, Neo QLED maintains very wide colour gamut and rich saturation even at high brightness levels.

    Neo QLED TVs are also notable for their peak brightness making them particularly well-suited for bright living rooms, sports viewing, and HDR content with intense highlights.

    Many models include Samsung's NQ4 AI processor, which uses neural networks to upscale lower-resolution content and optimise picture quality scene by scene in real time.

    In 2026, the QN80H, QN70H, and The Frame Pro will feature Samsung's Neo QLED technology, so please take this into consideration when making your purchase!

  • Yes — Neo QLED TVs include Anti Reflection technology — Glare Free— though the specific technology and its effectiveness vary by model and generation.

    The models such as the QN90F/QN990F/QN950F/QN900F for 2025 and QN990H for 2026, Samsung has moved to a Glare-Free matte finish.

    For buyers specifically looking to combat reflections in a bright room: look for the "Glare Free" certification on 2025/2026 Neo QLED boxes, which indicates the matte surface treatment.

  • The AI technology in Samsung Neo QLED TVs — known as Samsung Vision AI — transforms your TV into a smarter companion that understands your needs and adapts to your lifestyle. From thrilling games to unforgettable movie nights, moments become richer, sharper and more personal. Also getting assistance from AI is now more engaging with Vision AI Companion on your TV. Whether you ask about your content or everyday topics, it instantly delivers video and image responses through multiple AI agents — offering a rich, personalised experience on the big screen.

    Learn more about the AI in Samsung Vision AI page

Step into the future of entertainment with our Samsung Neo QLED 8K and 4K TVs. Harnessing Quantum Dot technology for vibrant colours and sharp contrasts, combined with AI upscaling for stunning Neo QLED 4K or 8K resolution, and immersive Dolby Atmos speakers.

* Samsung Electronics (UK) Limited. UK (incl. CI & IOM) residents aged 18+. Purchase from Samsung.com/UK by 16.06.26 to claim cashback. Claim from Samsung within 30–60 days. T&Cs: https://samsungoffers.claims/20yearsUK

*Purchase from Samsung Shop App by 31/12/25. Customer must be signed in to their Samsung Account. Apply code at checkout to redeem. Code valid for one single use on orders of £500 or more. Not valid on purchases of Samsung Care+.

**Purchase from Samsung Shop Online or the Samsung Shop App. Lower priced item must meet all conditions, be identical and brand new and be sold online at selected retailers within 7 days of purchase. To claim, participants must visit https://www.samsung.com/uk/price-promise/ within 7 days of purchase to complete the claim from and upload supporting evidence. Discount codes to lower the price paid for the Promotion Product are excluded, unless specifically state otherwise. Lower priced items due to loyalty schemes, promotions, bundle pricing, voucher codes, trade in or monthly/data contracts are excluded from this promotion. One cashback refund per model and a maximum of 4 per household. T&Cs apply, for more details see https://www.samsung.com/uk/price-promise/.

Samsung Electronics (UK) Limited (Registered no: 03086621), registered at Samsung House, 2000 Hillswood Drive, Chertsey, Surrey KT16 0RS, United Kingdom, acts as credit broker and not lender, and is authorised and regulated by the FCA (FRN 727333). Glow Financial Services Limited, 71 Queen Victoria Street, London EC4V 4BE. Registered No. 09127663, authorised and regulated by the FCA (Reference No. 751308), acting as lender, under brand licence as Samsung Finance (powered by Glow) through Samsung Electronics (UK) Limited. Samsung Electronics (UK) Limited works with multiple lenders.

Subject to status and credit check. 18+ UK only. Rate offered could be higher than the representative APR shown. Orders between £150 and £250 require a 20% deposit and 12 fixed monthly payments. Orders over £250 require a 10% deposit and up to 24 fixed monthly payments. Orders over £750, requires a 10% deposit and 36 fixed monthly payments at 14.9% APR representative.​

1. Only available at Samsung.com. Customers must apply Trade Up discount on product page, before checking out. Recycled products are non-returnable and have zero value. You must fully uninstall (including disconnecting and draining of water, or wiping all data, as applicable) your appliance, laptop, monitor, or television, and make sure it is ready for collection at the same time we deliver your new product. We reserve the right to refuse the delivery if you fail to do so. You will be required to pay a surcharge equal to the amount of the discount you received, if you do not recycle or have your product ready for recycling. Offer cannot be combined with multi-buy promotions for Home Appliances. Each household may only recycle one of each type of product and will receive only one Trade Up discount for each product type recycled. The Trade Up discount is an incentive to recycle it is not a Trade In value for the recycled product.

2. 5-Year Warranty by redemption within 90 days of purchase on selected Samsung TVs purchased between 1st January 2025 to 6th May 2025. Purchases from Samsung.com/UK only. T&Cs apply. For more information, please visit www.samsung.com/uk/offer/5-year-samsung-tv-warranty/.

3. Samsung Electronics (UK) Limited. UK, CI & IOM residents aged 18+ only. Participants who purchase a selected new Samsung TV between 25.02.26 – 24.03.26 from a participating retailer are eligible to claim from a selection of Samsung products. Gift values are based on recommended retail prices. Any remaining gift value will be paid as cashback by bank transfer. Claims must be submitted between 30 and 60 days from the date of purchase at https://samsungoffers.claims/TVrewards with the date of purchase counting as day 1. Maximum 4 claims per household, 5 per registered business. For full T&Cs,eligible models, available gifts and gift reward values see https://samsungoffers.claims/TVrewards