learning resources - Samsung Products
SAMSUNG GENERAL CUSTOMER CONTACT INFORMATION
Samsung customers with technical support, promotions, product sales questions should call 1-800-SAMSUNG for assistance.
If you are unable to call Samsung for technical support, please visit https://www.samsung.com/us/support/contact where you can chat with a customer care agent real time.
ASHA Certified Models
Samsung Accessibility
Samsung prides itself on making products that work for all people. Whether it's smartphones, TVs, or wearable devices, Samsung invests heavily into designing products that meet the unique accessibility needs of different people.
Accessibility Point of Contact: For all accessibility questions – large or small – please reach out to our
Accessibility Team via email at accessibility@sea.samsung.com
or phone at 972-761-7123. Our Accessibility Team is prepared and
excited to share with you the cutting-edge accessibility features in our
devices.
Samsung’s Accessibility Team supports customers with vision, hearing, mobility, speech and cognitive needs. Samsung customers with technical
support, promotions, product sales questions should call 1-888-987-4357
Galaxy Fold: https://www.afb.org/about-afb/what-we-do/afb-consulting/samsung-galaxy-fold-accessibility-features
Galaxy Note 10: https://www.afb.org/about-afb/what-we-do/afb-consulting/samsung-note-10-accessibility-features
Galaxy Watch: https://www.afb.org/about-afb/what-we-do/afb-consulting/samsung-galaxy-watch-accessibility-features
Galaxy S10: https://www.afb.org/about-afb/what-we-do/afb-consulting/samsung-galaxy-s10-accessibility-features
Samsung Smart TV: https://www.afb.org/about-afb/what-we-do/afb-consulting/samsung-television-accessibility-overview
Samsung Accessibility Database For Phones, TVs, and Wearables (GARI)
For details about specific Samsung devices, please visit the Global Accessibility Reporting Initiative (GARI) database at http://www.gari.info/.
FCC Designated Agent Contact Information
Regulatory Compliance Manager
240 Dividend Dr.Coppell, TX 75019
Plano, TX 75074
TEL: (972) 761-7123 FAX: (469) 322-6098
accessibility@sea.samsung.com
Accessing your Samsung Smart TV’s accessibility functions
Identifying your Samsung Smart TV
The following Accessibility feature directions apply to Samsung Smart TV’s that have the following model number formats:
UN[xx]J[xxxxx]FXZA
UN[xx]K[xxxxx]FXZA
UN[xx]H[xxxxx]FXZA
UN[xx]M[xxxxx]FXZA
QN[xx]Q7[xxx]FXZA
QN[xx]Q8[xxx]FXZA
QN[xx]Q9[xxx]FXZA
NOTE: The parts of the above formats in brackets signify different combinations of numbers or letters within a model family.
Samsung Smart TV- Accessibility Shortcut function
- On the Samsung Smart Remote: Press and Hold the Mute button to display the Accessibility Shortcut
- For remote controls without the MUTE button, Press and hold Volume to display the Accessibility Shortcut menu**
Voice Guide
Voice guide reads the TV information out loud to aid the visually impaired. The TV provides voice guides for channel change, volume adjust, information on current and upcoming programs, schedule viewing, other TV functions, and in various content in the Web Browser.
There are two ways to access Voice Guide
- Press Home >Settings > General > Accessibility> Voice Guide
- Press and hold the Mute button** (Accessibility Shortcut Guide)> Voice Guide
Video Description
Video description provides an audio description of video scenes for the visually impaired. This function is only available with broadcasts that provides this service.
There are two ways to access Video Description
- Press Home >Settings > General > Accessibility> Video Description
- Press and hold the Mute button** (Accessibility Shortcut Guide)> Video Description
Learn Menu Screen
Learn the menu on the TV screen. Once enabled, your TV will tell you the structure and features of the menu you select.
There are two ways to access Learn Menu Screen
- Press Home >Settings > General > Accessibility> Learn Menu Screen
- Press and hold the Mute button** (Accessibility Shortcut Guide)> Learn Menu Screen
**Note: For remote controls without the MUTE button, Press and hold Volume to display the Accessibility Shortcut menu
ASHA Certified Models
Samsung has several models that offer Audio Streaming for Hearing Aids. Android smartphones and other devices use ASHA to connect to hearing aids.
| SAMSUNG MODEL | ASHA CERTIFIED |
|---|---|
| Galaxy Note 20 5G | Yes |
| Galaxy Note 10 (SM-N970U/U1) | Yes |
| Galaxy Note 10+ (SM-N975U/U1) | Yes |
| Galaxy Note 9 (SM-N960U) | Yes |
| Galaxy S21 ( SM-G991w/Android 11) | Yes |
| Galaxy S20 (SM-G981U) | Yes |
| Galaxy S10 (SM-G973U/U1) | Yes |
| Galaxy S10+ (SM-G975U/U1) | Yes |
Please check with your respective audiologist or hearing aid manufacturer to find the best phone to work with your hearing aid.
Hearing Aid Compatibility (HAC)
Samsung has a number of phones that have been designed, tested and certified to potentially improve performance for users with hearing aids.
Technical specification ANSI C63.19 has been developed to provide a way to measure the interference experienced by hearing aid users when using hearing aids with wireless handsets. The interference may be a buzzing, humming, or a whining noise .The amount of interference experienced by hearing aid users may vary based on the level of immunity of their hearing aids.
Wireless handsets are tested to C63.19 and rated M1 to M4 with respect to RF interference between the hearing aid and handset. A wireless handset with a rating of M3 or M4 usually provides reduced RF interference for hearing aids designed for compatibility.
C63.19 also provides a rating to measure a wireless handset's compatibility to telecoil (T-coil) hearing aids. Handsets tested for telecoil compatibility are rated T1 through T4. Handsets that receive T3, T4 usually provide better performance for use with telecoil hearing aids designed for compatibility.
Although a hearing aid compatibility ratings system is not a guarantee, it is a useful tool for consumers to determine the most appropriate wireless handset to match with their hearing aid.
This handset has been tested and certified for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Consult your service provider or the manufacturer of this phone for information on hearing aid compatibility. If you have questions about return or exchange policies, consult your service provider or phone retailer.
This handset has been certified to be hearing aid compatible with the ANSI C63.19 2011 Standard. The ANSI C63.19 2011 Standard rating system classifies handsets from M1 to M4 for RF emissions and from T1 to T4 for T-Coil Testing with higher rating being better. The minimum FCC HAC rating requirement is M3 and T3.
Note :LTE B71 and NR n71 frequency bands fall outside the scope of the C63.19-2011 test standard but have been additionally tested to be hearing aid-compatible.
Current Samsung Hearing Aid Compatible Mobile Phones
| Verizon | Sprint | AT&T | TMobile | Tracfone | |||||
|---|---|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating |
| Galaxy S20+ 5G | M4T3(2011) | Galaxy A51(SM-A515) | M3T3-2011 | Galaxy Z Fold 3 | M3T3(2011) | Galaxy Z Fold 3 | M3T3(2011) | SM-S205DL (Galaxy A20) | M4T3(2011) |
| Galaxy S20 Ultra 5G | M4T3(2011) | Galaxy S10 5G | M4T3(2011) | Galaxy S22 | M3T3(2011) | Galaxy S22 | M3T3(2011) | SM-S102DL (Galaxy A10e) | M3T3(2011) |
| Galaxy Note 10 5G (SM-N976V) | M4T3(2011) | Galaxy S20 5G (SM-G981U) | M3T3(2011) | Galaxy S22 + | M3T3(2011) | Galaxy S22 + | M3T3 (2011) | SM-S260DL (Galaxy J2 Core) | M3T3(2011) |
| Galaxy Z Fold 3 | M3T3(2011) | Galaxy S20+ 5G | M4T3(2011) | Galaxy S22 Ultra | M3T3(2011) | Galaxy S22 Ultra | M3T3(2011) | SM-S506DL (Galaxy A50) | M3T3(2011) |
| Galaxy S22 | M3T3(2011) | Galaxy S20 Ultra 5G (SM-G988U) | M4T3(2011) | Galaxy S20+ 5G | M4T3(2011) | Galaxy S20 Ultra 5G | M3T3-2011 | SM-S205DL (Galaxy A20) | M3T3(2011) |
| Galaxy S22+ | M3T3(2011) | SM-G986U(Galaxy S20+) | M4T3 (2011) | Galaxy S20 Ultra 5G | M3T3-2011 | SM-A716U (Galaxy A71 5G) | M4T3(2011) | SM-S102DL (Galaxy A10e) | M3T3(2011) |
| Galaxy S22 Ultra | M3T3(2011) | SM-G988U (Galaxy S20 Ultra) | M4T3 (2011) | SM-G981U (Galaxy S20) | M3T3 (2011) | SM-A516U ( Galaxy A51 5G) | M3T3(2011) | ||
| Galaxy S20 FE 5G (SM-G781V) | M4T3-2011 | SM-A32 | M3T3(2011) | SM-G970U Galaxy S10e) | M4T3(2011) | SM-N981U (Galaxy Note 20 5G) | M3T3(2011) | ||
| Galaxy S20 5G UW (SM-G981V) | M4T3-2011 | SM-G973U (Galaxy S10) | M4T3(2011) | SM-N986U (Galaxy Note 20 Ultra 5G) | M3T3(2011) | ||||
| Galaxy Z Fold 3 | M3T3-2011 | SM-G986U(Galaxy S20+) | M4T3 (2011) | SM-G981U (Galaxy S20) | M3T3 (2011) | ||||
| Galaxy Z Flip 3 | M3T3-2011 | SM-G988U (Galaxy S20 Ultra) | M4T3 (2011) | SM-G986U(Galaxy S20+) | M4T3 (2011) | ||||
| Galaxy S20 Ultra 5G (SM-G988U) | M4T3-2011 | Galaxy S21 5G (SM-G991U) | M3T3(2011) | SM-G988U(Galaxy S20 Ultra) | M4T3 (2011) | ||||
| Galaxy A51 5G UW (SM-A516V) | M3T3-2011 | Galaxy S21 Ultra (SM-G998U) | M3T3(2011) | SM-F707U(Galaxy Flip Z 5G) | M4T3(2011) | ||||
| Galaxy Note20 5G (SM-N981U) | M4T3-2011 | Galaxy S21+ 5G(SM-G996U) | M3T3(2011) | SM-G781V(Galaxy S20 FE) | M4T3(2011) | ||||
| Galaxy A71 5G UW (SM-A716V) | M4T3-2011 | Galaxy A01 (SM-A015A) | M4T3(2011) | SM-A102U(Galaxy A10e) | M3T3(2011) | ||||
| Galaxy A11 (SM-A115U) | M4T3-2011 | SM-A52 | M3T3(2011) | SM-A115U (Galaxy A11) | M4T3(2011) | ||||
| Galaxy A51 (SM-A515U) | M4T3-2011 | SM-A125U | M3T3(2011) | SM-A215U (Galaxy A21) | M4T3(2011) | ||||
| Galaxy A21 (SM-A215U) | M4T3-2011 | SM-A42 | M3T3(2011) | Galaxy S21 5G (SM-G991U) | M3T3(2011) | ||||
| Galaxy X Cover Pro (SM-G715U) | M4T3-2011 | SM-A32 | M3T3(2011) | Galaxy S21 Ultra (SM-G998U) | M3T3(2011) | ||||
| Galaxy S21 5G (SM-G991U) | M3T3(2011) | Galaxy Z Fold 3 | M3T3-2011 | Galaxy S21+ 5G(SM-G996U) | M3T3(2011) | ||||
| Galaxy S21 Ultra (SM-G998U) | M3T3(2011) | Galaxy Z Flip 3 | M3T3-2011 | SM-A52 | M3T3(2011) | ||||
| Galaxy S21+ 5G(SM-G996U) | M3T3(2011) | SM-A037U | M3T3(2011) | SM-A32 | M3T3(2011) | ||||
| Galaxy A01 (SM-A015V) | M4T3(2011) | SM-A136U 5G | M3T3 (2011) | SM-A12 | M3T3(2011) | ||||
| Galaxy A01 (SM-A015V) | M4T3(2011) | Galaxy Z Flip 4 | M3T3(2011) | Galaxy Z Fold 3 | M3T3-2011 | ||||
| Galaxy A01 (SM-A015V) | M4T3(2011) | Galaxy Z Fold 4 | M3T3(2011) | Galaxy Z Flip 3 | M3T3-2011 | ||||
| Galaxy A01 (SM-A015V) | M4T3(2011) | Galaxy A23 5G (SM-A236U) | M3T3(2011) | SM-A037U | M3T3(2011) | ||||
| SM-A53 5G | M3T3(2011) | Galaxy A14 5G | M3T3(2011) | SM-A136U 5G | M3T3 (2011) | ||||
| SM-A037U | M3T3(2011) | Galaxy A23 5G | M3T3(2011) | Galaxy Z Flip 4 | M3T3(2011) | ||||
| SM-A136U 5G | M3T3(2011) | Galaxy S23 | M3T3(2011) | Galaxy Z Fold 4 | M3T3(2011) | ||||
| Galaxy Z Flip 4 | M3T3(2011) | Galaxy S23 Ultra | M3T3(2011) | Galaxy A23 5G (SM-A236U) | M3T3-2011 | ||||
| SGalaxy Z Fold 4 | M3T3(2011) | Galaxy S23+ | M3T3(2011) | ||||||
| Galaxy XCover6 Pro ( SM-G736U) | M3T3(2011) | ||||||||
| Galaxy A14 5G | M3T3(2011) | ||||||||
| Metro PCS | Xfinity | Us Cellular | Spectrum Mobile (Charter) | ||||
|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating |
| SM-A102U(Galaxy A10e) | M3T3(2011) | SM-N960U (Galaxy Note 9) | M4T3(2011) | SM-J737R4 | M3T3 (2011) | SM-G970U (Galaxy S10e) | M4T3 (2011) |
| SM-A215U (Galaxy A21) | M4T3(2011) | SM-A505U (Galaxy A50) | M3T3(2011) | SM-G970U (Galaxy S10e) | M4T3(2011) | SM-G973U (Galaxy S10) | M4T3 (2011) |
| SM-G981U (Galaxy S20) | M3T3 (2011) | SM-G970U (Galaxy S10e) | M4T3(2011) | SM-G973U (Galaxy S10) | M4T3(2011) | SM-G975U (Galaxy S10+) | M4T3(2011) |
| SM-A516U (Galaxy A51 5G) | M3T3 (2011) | SM-G973U (Galaxy S10) | M4T3(2011) | SM-G970U (Galaxy S10e) | M4T3(2011) | ||
| SM-G781V(Galaxy S20 FE) | M4T3(2011) | SM-G975U (Galaxy S10+) | M4T3(2011) | SM-G981U Galaxy S20 | M3T3(2011) | ||
| SM-A205U(Galaxy A20) | M3T3(2011) | Galaxy Z Fold 3 | M3T3-2011 | SM-G986U Galaxy S20+ | M4T3(2011) | ||
| SM-A02s | M3T3 (2011) | Galaxy Z Flip 3 | M3T3-2011 | SM-G988U Galaxy S20 Ultra | M4T3(2011) | ||
| SM-A32 | M3T3 (2011) | SM-A037U | M3T3(2011) | Galaxy S21 5G (SM-G991U) | M3T3(2011) | ||
| Galaxy A23 5G (SM-A236U) | M3T3 (2011) | SM-A136U 5G | M3T3 (2011) | Galaxy S21 Ultra (SM-G998U) | M3T3(2011) | ||
| Galaxy Z Flip 4 | M3T3 (2011) | Galaxy S21+ 5G(SM-G996U) | M3T3(2011) | ||||
| Galaxy Z Fold 4 | M3T3(2011) | Galaxy Z Fold 3 | M3T3(2011) | ||||
| Galaxy S23 | M3T3(2011) | Galaxy Z Flip 3 | M3T3(2011) | ||||
| Galaxy S23 Ultra | M3T3(2011) | SM-A037U | M3T3(2011) | ||||
| Galaxy S23+ | M3T3(2011) | SM-A136U 5G | M3T3 (2011) | ||||
| Galaxy Z Flip 4 | M3T3(2011) | ||||||
| Galaxy Z Fold 4 | M3T3(2011) | ||||||
| Great call | Cricket | Virgin Mobile | Dish | ||||
|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating |
| SM-A015AZ (Galaxy A01) | M4T3 (2011) | SM-G960U (Galaxy S9) | M4T3(2011) | ||||
| SM-A115AZ–( Galaxy A11) | M4T3(2011) | SM-A205U | M3T3(2011) | ||||
| SM-A516U(Galaxy A51 5G) | M4T3(2011) | SM-A102U | M3T3(2011) | ||||
| SM-G986U(Galaxy S20+) | M4T3(2011) | ||||||
| Galaxy A01 (SM-A015A) | M4T3(2011) | ||||||
| Galaxy A11 (SM-A115A) | M4T3(2011) | ||||||
| SM-A516U (Galaxy A51 5G) | M3T3(2011) | ||||||
| SM-G986U(Galaxy S20+ 5G) | M4T3(2011) | ||||||
| SM-A125U | M3T3(2011) | ||||||
| SM-A037U | M3T3(2011) | ||||||
| SM-A136U 5G | M3T3 (2011) | ||||||
| Galaxy A23 5G (SM-A236U) | M3T3 (2011) | ||||||
| Galaxy A14 5G | M3T3 (2011) | ||||||
| Galaxy A23 5G | M3T3 (2011) | ||||||
| Unlocked | Comcast | Generic CDMA | Generic GSM | ||||
|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating |
| SM-G973U1(Galaxy S10) | M4T3(2011) | ||||||
| SM-G986U1(Galaxy S20+) | M4T3(2011) | ||||||
| SM-G988U1(Galaxy S20 Ultra) | M4T3(2011) | ||||||
| SM-A515U1(Galaxy A51) | M3T3(2011) | ||||||
Discontinued Samsung HAC Models
| Verizon | Sprint | AT&T | TMobile | Tracfone | |||||
|---|---|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating |
| SCH-U680 (Convoy 3) | M4T4(2007) | SM-G860P (Galaxy G5 Sport) | M3T3(2011) | SM-J320A (Galaxy J3) | M3T3(2011) | SM-G960U (Galaxy S9) | M4T3(2011) | SCH-S336C | M4T4(2007) |
| SM-G360V (Galaxy Core Prime) | M3T4(2011) | SM-N915P (Note Edge) | M4T3(2011) | SGH-I187 (ATIV Neo) | M3T4(2011) | SGH-T219 | M3T3 | SGH-T201G | M3T4 (2007) |
| SM-J320V | M3T3(2011) | SM-G900P | M4T3(2011) | SM-B780A (Rugby 4)* | M3T3(2011) | SGH-T409 | M3T3 | SCH-R451C | M4 (2007) |
| SM-G955U (Galaxy S8+) | M3T3(2011) | SM-J327P (Galaxy J3 Emerge) | M3T3(2011) | SGH-I547 (Rugby Pro) | M3(2007) | SGH-T659 | M3T3 (2007) | SCH-S336C | M4T4(2007) |
| SM-J327V (Galaxy J3) | M3T3(2011) | SM-N950U (Galaxy Note 8) | M4T3(2011) | SM-G870A (GS5 Active) | M3T4(2011) | SGH-T229 | M3T3 | SM-S756C | M4T4(2011) |
| SM-J727V (Galaxy J7 V) | M3T3(2011) | SM-G892U ( Galaxy S8 Active) | M4T3(2011) | SM-G892U ( Galaxy S8 Active) | M3T3(2011) | SGH-T339 | M3T3 | SM-S890L | M3T3(2011) |
| SM-N950U (Galaxy Note 8) | M3T3(2011) | SM-G965U ( Galaxy S9+) | M4T3(2011) | SGH-I337 (GS4) | M3(2007) | SGH-T919 (Memoir) |
M3 (2007) | M3T3(2011) | M4(2007) |
| SM-G950U (Galaxy S8) | M4T3(2011) | SM-J337P (Galaxy J3) | M4T3(2011) | SM-G750A | M3T3(2011) | SGH-T459 | M3 (2007) | SM-S766C | M4T4(2011) |
| SM-G965U ( Galaxy S9+) | M3T3(2011) | SM-J737P (Galaxy J3) | M3T3(2011) | SM-G900A (Note 3) | M3T3(2011) | SGH-T959 | M3T3 (2007) | SM-S777C | M4T3(2011) |
| SM-N960U(Galaxy Note 9) | M3T3(2011) | SM-N960U (Galaxy Note 9) | M4T3 (2011) | SM-N915A (Note Edge) | SM-N915A (Note Edge) | SGH-T839 | M3T3 (2007) | SM-S820L | M3T4(2011) |
| SM-G960U Galaxy S9) | M4T3 (2011) | SM-G960U (Galaxy S9) | M4T3 (2011) | SM-G955U (Galaxy S8+) | M3T3(2011) | SGH-T369 | M3T4 (2007) | SM-S920L | M4T4(2011) |
| SM-J737V Galaxy J7) | M43T3 (2011) | SM-N970U (Galaxy Note 10) | M4T3 (2011) | SM-N950U (Galaxy Note 8) | M4T3 (2011) | SGH-T959V | M3T3 (2007) | SM-S978L | M4T3(2011) |
| SM-J337V (Galaxy J3)) | M3T3 (2011) | SM-N975U ( Galaxy Note 10+) | M4T3(2011) | SM-G960U (Galaxy S9) | M4T3(2011) | SGH-T379 | M3T3 (2007) | SM-S902L (Galaxy S5)* | M3T3(2011) |
| SM-N960U (Galaxy Note 9) | M4T3 (2011) | SM-A205U ( Galaxy A20) | M3T3(2011) | SM-J737A | M3T3(2011) | SGH-T499 | M3 (2007) | M3(2007) | |
| SM-G960U (Galaxy S9) | M4T3 (2011) | SM-G970U ( Galaxy S10e) | M4T3(2011) | SM-J337A | M3T3(2011) | SGH-T879 | M3 (2007) | SCH-S336C | M4T4(2007) |
| SM-J737V | M3T3 (2011) | SM-G973U (Galaxy S10) | M4T3(2011) | SM-J260A (Galaxy J2 Dash) | M3T3(2011) | SGH-T679 | M3T3 (2007) | SM-S120VL (J1) | M4T3(2011) |
| SM-J337V | M3T3 (2011) | SM-G975U (Galaxy S10+) | M4T3(2011) | Galaxy S8 (SM-G950U) | M4T3(2011) | SGH-T259 | M3T4 | SM-S320VL (J3) | M4T3(2011) |
| SM-G970U (Galaxy S10e) | M4T3 (2011) | SM-F700U ( Galaxy Flip Z) | M4T3(2011) | Galaxy S10e (SM-G970U) | M4T3 (2011) | SGH-T699 | M3T3 (2007) | SM-S550TL (On5) | M3T3(2011) |
| SM-G973U (Galaxy S10) | M4T3 (2011) | Galaxy S10 (SM-G973U) | M4T3 (2011) | SGH-T159 | M3T4 (2007) | SM-337TL (Galaxy J3Pop) | M3T3(2011) | ||
| SM-G975U (Galaxy S10+) | M4T3 (2011) | Galaxy S10+ (SM-G975U) | M3T3(2011) | SGH-T989 | M3T3 (2007) | SM-737TL (Galaxy J7Pop) | M3T3(2011) | ||
| SM-N970U (Galaxy Note 10 ) | M4T3 (2011) | Galaxy S10 5G | M4T3 (2011) | SGH-T769 | M3T4 (2007) | SM-S327VL (J3Pop) | M4T4(2011) | ||
| SM-N975U (Galaxy Note 10+) | M4T3 (2011) | Galaxy A71 5G (SM-A716U) | M4T3(2011) | SGH-T289 | M3T3 (2011) | SM-S727VL (J7Pop) | M4T3(2011) | ||
| SM-N975V (Galaxy Note 10+ 5G) | M4T3 (2011) | Galaxy Fold 2 5G (SM-F916U) | M4 T3 (2011) | SGH-T889 | M3 (2007) | SM-G950U (Galaxy S8) | M4T3(2011) | ||
| Galaxy S10 5G | M4T3 (2011) | Galaxy A51 (SM-A515U) | M4T3(2011) | SGH-T139 | M3T4 (2007) | SM-G955U (Galaxy S8+) | M3T3(2011) | ||
| Galaxy Note 20 Ultra SM-N986U | M3T3(2011) | Galaxy A51 5G (SM-A516U) | M3T3(2011) | SGH-M819N | M3T3(2011) | SM-S357BL (Galaxy J3 Orbit) | M3T3(2011) | ||
| SM-G977U (Galaxy S10 5G) | M4T3(2011) | Galaxy Note 20 5G (SM-N981U) | M3T3(2011) | SGH-T999 | M3 (2007) | SM-S367VL (Galaxy J3 Orbit) | M3T3(2011) | ||
| SM-A505U (Galaxy A50) | M3T3(2011) | Galaxy Note 20 Ultra 5G (SM-N986U) | M3T3(2011) | SGH-T599 (Galaxy Exhibit) | M3T4(2007) | SM-S757BL (Galaxy J7 Crown) | M3T3(2011) | ||
| Galaxy Note 10+ 5G | M4T3(2011) | Galaxy A11 (SM-A115A) | M4T3(2011) | SGH-T399 (Galaxy Light) | M3T3(2011) | SM-S767VL (Galaxy J7 Crown) | M3T3(2011) | ||
| Galaxy Z Fold2 5G (SM-F916U) | M4T3 (2011) | Galaxy S10 5G (SM-G977U) | M4T3(2011) | SM-N950U (Galaxy Note 8) | M4T3(2011) | ||||
| Galaxy Note 20 5G (SM-N981U) | M3T3(2011) | SM-N960U (Galaxy Note 9) | M4T3(2011) | ||||||
| Galaxy Note 20 Ultra 5G | M3T3(2011) | SM-J337T | M3T3(2011) | ||||||
| Galaxy S20 | M3T3 (2011) | SM-J737T | M3T3(2011) | ||||||
| Galaxy S20+ (SM-G986U) | M4T3 (2011) | Note 10+ 5G | M4T3 (2011) | ||||||
| Galaxy S20 Ultra (SM-G988U) | M4T3 (2011) | Galaxy S10 5G | M4T3(2011) | ||||||
| Galaxy Flip Z 5G (SM-F707U) | M4T3(2011) | Note 10+ 5G | M4T3 (2011) | ||||||
| Galaxy A10e (SM-A102U) | M3T3(2011) | Galaxy S20+ 5G | M4T3(2011) | ||||||
| Galaxy Note 20 5G (SM-N981U) | M3T3(2011) | ||||||||
| Galaxy Note 20 Ultra 5G | M3T3(2011) | ||||||||
| Galaxy S20 | M3T3 (2011) | ||||||||
| Galaxy S20+ (SM-G986U) | M4T3 (2011) | ||||||||
| Galaxy S20 Ultra (SM-G988U) | M4T3 (2011) | ||||||||
| Galaxy Flip Z 5G (SM-F707U) | M4T3(2011) | ||||||||
| Galaxy A10e (SM-A102U) | M3T3(2011) | ||||||||
| Galaxy A14 5G | M3T3(2011) | ||||||||
| Galaxy A23 5G | M3T3(2011) | ||||||||
| Metro PCS | Us Cellular | Cricket | Virgin Mobile | Xfinity | |||||
|---|---|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating |
| SCH-R920 | M4T3 (2007) | SCH-R960 (Galaxy Mega) | M4(2011) | SCH-R970C Galaxy (GS4) | M4 (2007) | SM-G360P | M3T4(2011) | SM-G950U (Galaxy S8) | M4T3(2011) |
| SCH-R270 | M4T4 | SCH-R480 (Freeform 5) | M4T3(2011) | SCH-R740C (Discover) | M4T3 (2007) | SM-G955U (Galaxy S8+) | M4T3(2011) | ||
| SCH-R820 | M4T3 (2007) | SM-G530R4 (Grand Prime) | M4T3(2011) | SM-G530AZ (Grand Prime)* | M3T3(2011) | SM-G965U ( Galaxy S9+) | M4T3(2011) | ||
| SCH-R530M | M4T3 (2007) | SM-J727R4 | M4T3(2011) | SM-G360AZ (Core Prime)* | M3T3(2011) | SM-N960U (Galaxy Note 9) | M4T3(2011) | ||
| SGH-M819N | M3T3 (2011) | SM-J320R4 (Galaxy J3) | M4T3 (2011) | SM-J321AZ(Sol)* | M3T4(2011) | ||||
| SGH-T599N | M3T4 (2011) | SM-N950U (Galaxy Note 8) | M4T3 (2011) | SM-J320A (Galaxy J3) | M3T3(2011) | ||||
| SM-G960U (Galaxy S9) | M4T43(2011) | SM-G955U (Galaxy S8+) | M4T4 (2011) | SM-J320AZ (Amp Prime) | M3T4(2011) | ||||
| SM-J727R4 (Galaxy J7) | M4T4 (2011) | SM-J120AZ (Amp 2) | M3T3(2011) | ||||||
| SM-G965U (Galaxy S9+) | M4T3(2011) | SM-G950U (Galaxy S8) | M4T3(2011) | ||||||
| SM-G950U (Galaxy S8) | M4T4(2011) | SM-G960U (Galaxy S9) | M4T3(2011) | ||||||
| SM-N960U (Galaxy Note 9) | M4T3(2011) | SM-A600AZ (Galaxy A6) | M4T3(2011) | ||||||
| SM-J327R4 ( Galaxy J3) | M3T3(2011) | SM-J727AZ (Galaxy J7) | M3T3(2011) | ||||||
| SM-J337R4 (Galaxy J3) | M4T4(2011) | SM-J337AZ (Galaxy J3) | M3T3(2011) | ||||||
| SM-G960U (Galaxy S9) | M4T3(2011) | SM-G973U (Galaxy S10) | M4T3(2011) | ||||||
| SM-A205U (Galaxy A20) | M3T3(2011) | SM-J260AZ (Galaxy J2 Pure) | M3T3(2011) | ||||||
| SM-N970(Galaxy Note 10) | M4T3 (2011) | ||||||||
| SM-N975U( Galaxy Note 10+) | M4T3 (2011) | ||||||||
| SM-A505U (Galaxy A50) | M3T3(2011) | ||||||||
| SM-A102U (Galaxy A10e) | M3T3(2011) | ||||||||
| Galaxy A14 5G | M3T3 (2011) | ||||||||
| Spectrum (Charter) | Unlocked | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | ||||||
| SM-G965U ( Galaxy S9+) | M4T3(2011) | SM-G975U (Galaxy S10+) | M4T3(2011) | ||||||
| SM-N960U (Galaxy Note 9) | M4T3(2011) | SM-N970U (Galaxy Note 10) | M4T3(2011) | ||||||
| SM-N975U (Galaxy Note 10+) | M4T3(2011) | ||||||||
| SM-G970U (Galaxy S10e) | M4T3(2011) | ||||||||
| SM-A505U (Galaxy A50) | M3T3(2011) | ||||||||
| Generic GSM | Generic CDMA | Dish | Great Call | Comcast | |||||
|---|---|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating |
| SM-J320A (Galaxy J3) | M3T4(2011) | SM-G930R6 (Galaxy S7) | M4T3(2011) | SM-G360P (Core Prime)* | M3T4(2011) | SCH-R100 | M4T4 (2007) | SM-G935VC (Galaxy S7 edge) | M4T3(2011) |
| SM-G930R7 (Galaxy S7) | M4T3(2011) | SPH-A310 (Jitterbug) | M4T4 (2007) | SM-G930VC (Galaxy S7) | M4T3(2011) | ||||
| SCH-R200 (Jitterbug Plus) | M4T4 (2007) | SM-N950U(GalaxyNote8) | M4T3(2011) | ||||||
| SCH-R220 | M4T4(2007) | ||||||||
The ratings are not guarantees. Results will vary depending on the user's hearing device and hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated phone successfully. Trying out the phone with your hearing device is the best way to evaluate it for your personal needs.
Designated Personnel to Address Accessibility
Samsung also has a Designated agent to address consumer complaints or inquiries related to Disability Rights. Contact information is listed on the FCC DRO web site at http://www.fcc.gov/cib/dro/section255_manu.htmlSamsung's Customer care organization is also available to support and answer questions from consumers with disabilities. Below is a toll-free number that consumers can call for specific needs. Customer Care Contact Number: (888)987-HELP (4357)
The product descriptions listed are for information purposes only. It is provided for the sole purpose of helping consumers select mobile phones that might better meet their needs or desires. Except for those products that are HAC rated as noted, the information provided is not intended as a representation of accessibility, compatibility or otherwise and should not be considered as a warranty of any kind.
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learning resources - Samsung Products
Samsung Accessibility
Samsung prides itself on making products that work for all people. Whether it's smartphones, TVs, or wearable devices, Samsung invests heavily into designing products that meet the unique accessibility needs of different people.
Accessibility Point of Contact: For all accessibility questions – large or small – please reach out to our
Accessibility Team via email at accessibility@sea.samsung.com
or phone at 972-761-7123. Our Accessibility Team is prepared and
excited to share with you the cutting-edge accessibility features in our
devices.
Samsung’s Accessibility Team supports customers with vision, hearing, mobility, speech and cognitive needs. Samsung customers with technical
support, promotions, product sales questions should call 1-888-987-4357
Galaxy Fold: https://www.afb.org/about-afb/what-we-do/afb-consulting/samsung-galaxy-fold-accessibility-features
Galaxy Note 10: https://www.afb.org/about-afb/what-we-do/afb-consulting/samsung-note-10-accessibility-features
Galaxy Watch: https://www.afb.org/about-afb/what-we-do/afb-consulting/samsung-galaxy-watch-accessibility-features
Galaxy S10: https://www.afb.org/about-afb/what-we-do/afb-consulting/samsung-galaxy-s10-accessibility-features
Samsung Smart TV: https://www.afb.org/about-afb/what-we-do/afb-consulting/samsung-television-accessibility-overview
Samsung Accessibility Database For Phones, TVs, and Wearables (GARI)
For details about specific Samsung devices, please visit the Global Accessibility Reporting Initiative (GARI) database at http://www.gari.info/.
FCC Designated Agent Contact Information
Regulatory Compliance Manager
240 Dividend Dr.Coppell, TX 75019
Plano, TX 75074
TEL: (972) 761-7123 FAX: (469) 322-6098
accessibility@sea.samsung.com
Accessing your Samsung Smart TV’s accessibility functions
Identifying your Samsung Smart TV
The following Accessibility feature directions apply to Samsung Smart TV’s that have the following model number formats:
UN[xx]J[xxxxx]FXZA
UN[xx]K[xxxxx]FXZA
UN[xx]H[xxxxx]FXZA
UN[xx]M[xxxxx]FXZA
QN[xx]Q7[xxx]FXZA
QN[xx]Q8[xxx]FXZA
QN[xx]Q9[xxx]FXZA
NOTE: The parts of the above formats in brackets signify different combinations of numbers or letters within a model family.
Samsung Smart TV- Accessibility Shortcut function
- On the Samsung Smart Remote: Press and Hold the Mute button to display the Accessibility Shortcut
- For remote controls without the MUTE button, Press and hold Volume to display the Accessibility Shortcut menu**
Voice Guide
Voice guide reads the TV information out loud to aid the visually impaired. The TV provides voice guides for channel change, volume adjust, information on current and upcoming programs, schedule viewing, other TV functions, and in various content in the Web Browser.
There are two ways to access Voice Guide
- Press Home >Settings > General > Accessibility> Voice Guide
- Press and hold the Mute button** (Accessibility Shortcut Guide)> Voice Guide
Video Description
Video description provides an audio description of video scenes for the visually impaired. This function is only available with broadcasts that provides this service.
There are two ways to access Video Description
- Press Home >Settings > General > Accessibility> Video Description
- Press and hold the Mute button** (Accessibility Shortcut Guide)> Video Description
Learn Menu Screen
Learn the menu on the TV screen. Once enabled, your TV will tell you the structure and features of the menu you select.
There are two ways to access Learn Menu Screen
- Press Home >Settings > General > Accessibility> Learn Menu Screen
- Press and hold the Mute button** (Accessibility Shortcut Guide)> Learn Menu Screen
**Note: For remote controls without the MUTE button, Press and hold Volume to display the Accessibility Shortcut menu
ASHA Certified Models
Samsung has several models that offer Audio Streaming for Hearing Aids. Android smartphones and other devices use ASHA to connect to hearing aids.
| SAMSUNG MODEL | ASHA CERTIFIED |
|---|---|
| Galaxy Note 20 5G | yes |
| Galaxy Note 10 (SM-N970U/U1) | yes |
| Galaxy Note 10+ (SM-N975U/U1) | yes |
| Galaxy Note 9 (SM-N960U) | yes |
| Galaxy S21 ( SM-G991w/Android 11) | yes |
| Galaxy S20 (SM-G981U) | yes |
| Galaxy S10 (SM-G973U/U1) | yes |
| Galaxy S10+ (SM-G975U/U1) | yes |
Please check with your respective audiologist or hearing aid manufacturer to find the best phone to work with your hearing aid.
Hearing Aid Compatibility (HAC)
Samsung has a number of phones that have been designed, tested and certified to potentially improve performance for users with hearing aids.
Technical specification ANSI C63.19 has been developed to provide a way to measure the interference experienced by hearing aid users when using hearing aids with wireless handsets. The interference may be a buzzing, humming, or a whining noise .The amount of interference experienced by hearing aid users may vary based on the level of immunity of their hearing aids.
Wireless handsets are tested to C63.19 and rated M1 to M4 with respect to RF interference between the hearing aid and handset. A wireless handset with a rating of M3 or M4 usually provides reduced RF interference for hearing aids designed for compatibility.
C63.19 also provides a rating to measure a wireless handset's compatibility to telecoil (T-coil) hearing aids. Handsets tested for telecoil compatibility are rated T1 through T4. Handsets that receive T3, T4 usually provide better performance for use with telecoil hearing aids designed for compatibility.
Although a hearing aid compatibility ratings system is not a guarantee, it is a useful tool for consumers to determine the most appropriate wireless handset to match with their hearing aid.
The following statement applies to each of the current Samsung HAC models below in BLUE color text
This phone has been tested and
rated for use with hearing aids for some of the wireless technologies
that it uses. However, there may be some newer wireless technologies
used in this phone that have not been tested yet for use with hearing
aids. It is important to try the different features of this phone
thoroughly and in different locations, using your hearing aid or
cochlear implant, to determine if you hear any interfering noise.
Consult your service provider or the manufacturer of this phone for
information on hearing aid compatibility. If you have questions about
return or exchange policies, consult your service provider or phone
retailer.
Current Samsung Hearing Aid Compatible Mobile Phones
| Verizon | Sprint | AT&T | TMobile | Tracfone | |||||
|---|---|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating |
| SM-G977U (Galaxy S10 5G) | M4T3(2011) | Galaxy A51(SM-A515) | M3T3-2011 | SM-G950U (Galaxy S8) | M4T3(2011) | Note 10+ 5G | M4T3 (2011) | SM-S205DL (Galaxy A20) | M4T3(2011) |
| SM-A505U (Galaxy A50) | M3T3(2011) | Galaxy S10 5G | M4T3(2011) | SM-G970U (Galaxy S10e) | M4T3 (2011) | Galaxy S10 5G | M4T3(2011) | SM-S102DL (Galaxy A10e) | M3T3(2011) |
| Galaxy Note 10+ 5G | M4T3(2011) | Galaxy S20 5G (SM-G981U) | M3T3(2011) | SM-G973U (Galaxy S10) | M4T3 (2011) | Note 10+ 5G | M4T3 (2011) | SM-S260DL (Galaxy J2 Core) | M3T3(2011) |
| Galaxy S20+ 5G | M4T3(2011) | Galaxy S20+ 5G | M4T3(2011) | SM-G975U (Galaxy S10+) | M3T3(2011) | Galaxy S20+ 5G | M4T3(2011)M3T3-2011 | SM-S506DL (Galaxy A50) | M3T3(2011) |
| Galaxy S20 Ultra 5G | M4T3(2011) | Galaxy S20 Ultra 5G (SM-G988U) | M4T3(2011) | Galaxy S10 5G | M4T3 (2011) | Galaxy S20 Ultra 5G | M3T3-2011 | SM-S205DL (Galaxy A20) | M3T3(2011) |
| Galaxy Note 10 5G (SM-N976V) | M4T3(2011) | SM-G986U(Galaxy S20+) | M4T3 (2011) | Galaxy S20+ 5G | M4T3(2011) | SM-A716U (Galaxy A71 5G) | M4T3(2011) | SM-S102DL (Galaxy A10e) | M3T3(2011) |
| Galaxy S10 5G (SM-G977U) | M4T3(2011) | SM-G988U (Galaxy S20 Ultra) | M4T3 (2011) | Galaxy S20 Ultra 5G | M3T3-2011 | SM-A516U ( Galaxy A51 5G) | M3T3(2011) | ||
| Galaxy S10 5G (SM-G977U) | M4T3(2011) | SM-G981U (Galaxy S20) | M3T3 (2011) | SM-N981U (Galaxy Note 20 5G) | M3T3(2011) | ||||
| Galaxy S20 FE 5G (SM-G781V) | M4T3-2011 | SM-G970U Galaxy S10e) | M4T3(2011) | SM-N986U (Galaxy Note 20 Ultra 5G) | M3T3(2011) | ||||
| Galaxy S20 5G UW (SM-G981V) | M4T3-2011 | SM-G973U (Galaxy S10) | M4T3(2011) | SM-G981U (Galaxy S20) | M3T3 (2011) | ||||
| Galaxy S20+ 5G (SM-G986U) | M4T3-2011 | SM-A716U (Galaxy A71 5G) | M4T3(2011) | SM-G986U(Galaxy S20+) | M4T3 (2011) | ||||
| Galaxy S20 Ultra 5G (SM-G988U) | M4T3-2011 | SM-F916U (Galaxy Fold 2 5G) | M4 T3 (2011) | SM-G988U(Galaxy S20 Ultra) | M4T3 (2011) | ||||
| Galaxy A51 5G UW (SM-A516V) | M3T3-2011 | SM-A515U( Galaxy A51) | M4T3(2011) | SM-F707U(Galaxy Flip Z 5G) | M4T3(2011) | ||||
| Galaxy Z Fold2 5G (SM-F916U) | M4T3-2011 | SM-A516U ( Galaxy A51 5G) | M3T3(2011) | SM-G781V(Galaxy S20 FE) | M4T3(2011) | ||||
| Galaxy Note20 5G (SM-N981U) | M4T3-2011 | SM-N981U (Galaxy Note 20 5G) | M3T3(2011) | SM-A102U(Galaxy A10e) | M3T3(2011) | ||||
| Galaxy Note20 Ultra 5G (SM-N986U) | M3T3-2011 | SM-N986U (Galaxy Note 20 Ultra 5G) | M3T3(2011) | SM-A115U (Galaxy A11) | M4T3(2011) | ||||
| Galaxy A71 5G UW (SM-A716V) | M4T3-2011 | SM-G986U(Galaxy S20+) | M4T3 (2011) | SM-A215U (Galaxy A21) | M4T3(2011) | ||||
| Galaxy A11 (SM-A115U) | M4T3-2011 | SM-G988U (Galaxy S20 Ultra) | M4T3 (2011) | Galaxy S21 5G (SM-G991U) | M3T3(2011) | ||||
| Galaxy A51 (SM-A515U) | M4T3-2011 | Galaxy S21 5G (SM-G991U) | M3T3(2011) | Galaxy S21 Ultra (SM-G998U) | M3T3(2011) | ||||
| Galaxy A21 (SM-A215U) | M4T3-2011 | Galaxy S21 Ultra (SM-G998U) | M3T3(2011) | Galaxy S21+ 5G(SM-G996U) | M3T3(2011) | ||||
| Galaxy X Cover Pro (SM-G715U) | M4T3-2011 | Galaxy S21+ 5G(SM-G996U) | M3T3(2011) | ||||||
| Galaxy S21 5G (SM-G991U) | M3T3(2011) | ||||||||
| Galaxy S21 Ultra (SM-G998U) | M3T3(2011) | ||||||||
| Galaxy S21+ 5G(SM-G996U) | M3T3(2011) | ||||||||
| Metro PCS | Xfinity | Us Cellular | Spectrum Mobile (Charter) | ||||
|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating |
| SM-A102U(Galaxy A10e) | M3T3(2011) | SM-N960U (Galaxy Note 9) | M4T3(2011) | SM-J737R4 | M3T3 (2011) | SM-G970U (Galaxy S10e) | M4T3 (2011) |
| SM-A215U (Galaxy A21) | M4T3(2011) | SM-A505U (Galaxy A50) | M3T3(2011) | SM-G970U (Galaxy S10e) | M4T3(2011) | SM-G973U (Galaxy S10) | M4T3 (2011) |
| SM-G981U (Galaxy S20) | M3T3 (2011) | SM-G970U (Galaxy S10e) | M4T3(2011) | SM-G973U (Galaxy S10) | M4T3(2011) | SM-G975U (Galaxy S10+) | M4T3(2011) |
| SM-A516U (Galaxy A51 5G) | M3T3 (2011) | SM-G973U (Galaxy S10) | M4T3(2011) | SM-G970U (Galaxy S10e) | M4T3(2011) | ||
| SM-G781V(Galaxy S20 FE) | M4T3(2011) | SM-G975U (Galaxy S10+) | M4T3(2011) | SM-G981U Galaxy S20 | M3T3(2011) | ||
| SM-A205U(Galaxy A20) | M3T3(2011) | SM-G986U Galaxy S20+ | M4T3(2011) | ||||
| SM-G988U Galaxy S20 Ultra | M4T3(2011) | ||||||
| SM-A102U (Galaxy A10e) | M3T3(2011) | ||||||
| Galaxy S21 5G (SM-G991U) | M3T3(2011) | ||||||
| Galaxy S21 Ultra (SM-G998U) | M3T3(2011) | ||||||
| Galaxy S23 | M3T3(2011) | ||||||
| Galaxy S23 Ultra | M3T3(2011) | ||||||
| Galaxy S23+ | M3T3(2011) | ||||||
| Galaxy S21+ 5G(SM-G996U) | M3T3(2011) | ||||||
| Great call | Cricket | Virgin Mobile | Dish | ||||
|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating |
| SM-A015AZ (Galaxy A01) | M4T3 (2011) | SM-G960U (Galaxy S9) | M4T3(2011) | ||||
| SM-A115AZ–( Galaxy A11) | M4T3(2011) | SM-A205U | M3T3(2011) | ||||
| SM-A516U(Galaxy A51 5G) | M4T3(2011) | SM-A102U | M3T3(2011) | ||||
| SM-G986U(Galaxy S20+) | M4T3(2011) | ||||||
| Unlocked | Comcast | Generic CDMA | Generic GSM | ||||
|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating |
| SM-G973U1(Galaxy S10) | M4T3(2011) | Galaxy S23 | M3T3(2011) | ||||
| SM-G986U1(Galaxy S20+) | M4T3(2011) | Galaxy S23 Ultra | M3T3(2011) | ||||
| SM-G988U1(Galaxy S20 Ultra) | M4T3(2011) | Galaxy S23+ | M3T3(2011) | ||||
| SM-A515U1(Galaxy A51) | M3T3(2011) | ||||||
Discontinued Samsung HAC Models
| Verizon | Sprint | AT&T | TMobile | Tracfone | |||||
|---|---|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating |
| SCH-U680 (Convoy 3) | M4T4(2007) | SM-G860P (Galaxy G5 Sport) | M3T3(2011) | SM-J320A (Galaxy J3) | M3T3(2011) | SM-G960U (Galaxy S9) | M4T3(2011) | SCH-S336C | M4T4(2007) |
| SM-G360V (Galaxy Core Prime) | M3T4(2011) | SM-N915P (Note Edge) | M4T3(2011) | SGH-I187 (ATIV Neo) | M3T4(2011) | SGH-T219 | M3T3 | SGH-T201G | M3T4 (2007) |
| SM-J320V | M3T3(2011) | SM-G900P | M4T3(2011) | SM-B780A (Rugby 4)* | M3T3(2011) | SGH-T409 | M3T3 | SCH-R451C | M4 (2007) |
| SM-G955U (Galaxy S8+) | M3T3(2011) | SM-J327P (Galaxy J3 Emerge) | M3T3(2011) | SGH-I547 (Rugby Pro) | M3(2007) | SGH-T659 | M3T3 (2007) | SCH-S336C | M4T4(2007) |
| SM-J327V (Galaxy J3) | M3T3(2011) | SM-N950U (Galaxy Note 8) | M4T3(2011) | SM-G870A (GS5 Active) | M3T4(2011) | SGH-T229 | M3T3 | SM-S756C | M4T4(2011) |
| SM-J727V (Galaxy J7 V) | M3T3(2011) | SM-G892U ( Galaxy S8 Active) | M4T3(2011) | SM-G892U ( Galaxy S8 Active) | M3T3(2011) | SGH-T339 | M3T3 | SM-S890L | M3T3(2011) |
| SM-N950U (Galaxy Note 8) | M3T3(2011) | SM-G965U ( Galaxy S9+) | M4T3(2011) | SGH-I337 (GS4) | M3(2007) | SGH-T919 (Memoir) |
M3 (2007) | M3T3(2011) | M4(2007) |
| SM-G950U (Galaxy S8) | M4T3(2011) | SM-J337P (Galaxy J3) | M4T3(2011) | SM-G750A | M3T3(2011) | SGH-T459 | M3 (2007) | SM-S766C | M4T4(2011) |
| SM-G965U ( Galaxy S9+) | M3T3(2011) | SM-J737P (Galaxy J3) | M3T3(2011) | SM-G900A (Note 3) | M3T3(2011) | SGH-T959 | M3T3 (2007) | SM-S777C | M4T3(2011) |
| SM-N960U(Galaxy Note 9) | M3T3(2011) | SM-N960U (Galaxy Note 9) | M4T3 (2011) | SM-N915A (Note Edge) | SM-N915A (Note Edge) | SGH-T839 | M3T3 (2007) | SM-S820L | M3T4(2011) |
| SM-G960U Galaxy S9) | M4T3 (2011) | SM-G960U (Galaxy S9) | M4T3 (2011) | SM-G955U (Galaxy S8+) | M3T3(2011) | SGH-T369 | M3T4 (2007) | SM-S920L | M4T4(2011) |
| SM-J737V Galaxy J7) | M43T3 (2011) | SM-N970U (Galaxy Note 10) | M4T3 (2011) | SM-N950U (Galaxy Note 8) | M4T3 (2011) | SGH-T959V | M3T3 (2007) | SM-S978L | M4T3(2011) |
| SM-J337V (Galaxy J3)) | M3T3 (2011) | SM-N975U ( Galaxy Note 10+) | M4T3(2011) | SM-G960U (Galaxy S9) | M4T3(2011) | SGH-T379 | M3T3 (2007) | SM-S902L (Galaxy S5)* | M3T3(2011) |
| SM-N960U (Galaxy Note 9) | M4T3 (2011) | SM-A205U ( Galaxy A20) | M3T3(2011) | SM-J737A | M3T3(2011) | SGH-T499 | M3 (2007) | M3(2007) | |
| SM-G960U (Galaxy S9) | M4T3 (2011) | SM-G970U ( Galaxy S10e) | M4T3(2011) | SM-J337A | M3T3(2011) | SGH-T879 | M3 (2007) | SCH-S336C | M4T4(2007) |
| SM-J737V | M3T3 (2011) | SM-G973U (Galaxy S10) | M4T3(2011) | SM-J260A (Galaxy J2 Dash) | M3T3(2011) | SGH-T679 | M3T3 (2007) | SM-S120VL (J1) | M4T3(2011) |
| SM-J337V | M3T3 (2011) | SM-G975U (Galaxy S10+) | M4T3(2011) | SGH-T259 | M3T4 | SM-S320VL (J3) | M4T3(2011) | ||
| SM-G970U (Galaxy S10e) | M4T3 (2011) | SM-F700U ( Galaxy Flip Z) | M4T3(2011) | SGH-T699 | M3T3 (2007) | SM-S550TL (On5) | M3T3(2011) | ||
| SM-G973U (Galaxy S10) | M4T3 (2011) | SGH-T159 | M3T4 (2007) | SM-337TL (Galaxy J3Pop) | M3T3(2011) | ||||
| SM-G975U (Galaxy S10+) | M4T3 (2011) | SGH-T989 | M3T3 (2007) | SM-737TL (Galaxy J7Pop) | M3T3(2011) | ||||
| SM-N970U (Galaxy Note 10 ) | M4T3 (2011) | SGH-T769 | M3T4 (2007) | SM-S327VL (J3Pop) | M4T4(2011) | ||||
| SM-N975U (Galaxy Note 10+) | M4T3 (2011) | SGH-T289 | M3T3 (2011) | SM-S727VL (J7Pop) | M4T3(2011) | ||||
| SM-N975V (Galaxy Note 10+ 5G) | M4T3 (2011) | SGH-T889 | M3 (2007) | SM-G950U (Galaxy S8) | M4T3(2011) | ||||
| Galaxy S10 5G | M4T3 (2011) | SGH-T139 | M3T4 (2007) | SM-G955U (Galaxy S8+) | M3T3(2011) | ||||
| Galaxy S23 | M3T3(2011) | SGH-M819N | M3T3(2011) | SM-S357BL (Galaxy J3 Orbit) | M3T3(2011) | ||||
| Galaxy S23 Ultra | M3T3(2011) | SGH-T999 | M3 (2007) | SM-S367VL (Galaxy J3 Orbit) | M3T3(2011) | ||||
| Galaxy S23+ | M3T3(2011) | SGH-T599 (Galaxy Exhibit) | M3T4(2007) | SM-S757BL (Galaxy J7 Crown) | M3T3(2011) | ||||
| SGH-T399 (Galaxy Light) | M3T3(2011) | SM-S767VL (Galaxy J7 Crown) | M3T3(2011) | ||||||
| SM-N950U (Galaxy Note 8) | M4T3(2011) | ||||||||
| SM-N960U (Galaxy Note 9) | M4T3(2011) | ||||||||
| SM-J337T | M3T3(2011) | ||||||||
| SM-J737T | M3T3(2011) | ||||||||
| Metro PCS | Us Cellular | Cricket | Virgin Mobile | Xfinity | |||||
|---|---|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating |
| SCH-R920 | M4T3 (2007) | SCH-R960 (Galaxy Mega) | M4(2011) | SCH-R970C Galaxy (GS4) | M4 (2007) | SM-G360P | M3T4(2011) | SM-G950U (Galaxy S8) | M4T3(2011) |
| SCH-R270 | M4T4 | SCH-R480 (Freeform 5) | M4T3(2011) | SCH-R740C (Discover) | M4T3 (2007) | SM-G955U (Galaxy S8+) | M4T3(2011) | ||
| SCH-R820 | M4T3 (2007) | SM-G530R4 (Grand Prime) | M4T3(2011) | SM-G530AZ (Grand Prime)* | M3T3(2011) | SM-G965U ( Galaxy S9+) | M4T3(2011) | ||
| SCH-R530M | M4T3 (2007) | SM-J727R4 | M4T3(2011) | SM-G360AZ (Core Prime)* | M3T3(2011) | SM-N960U (Galaxy Note 9) | M4T3(2011) | ||
| SGH-M819N | M3T3 (2011) | SM-J320R4 (Galaxy J3) | M4T3 (2011) | SM-J321AZ(Sol)* | M3T4(2011) | ||||
| SGH-T599N | M3T4 (2011) | SM-N950U (Galaxy Note 8) | M4T3 (2011) | SM-J320A (Galaxy J3) | M3T3(2011) | ||||
| SM-G960U (Galaxy S9) | M4T43(2011) | SM-G955U (Galaxy S8+) | M4T4 (2011) | SM-J320AZ (Amp Prime) | M3T4(2011) | ||||
| SM-J727R4 (Galaxy J7) | M4T4 (2011) | SM-J120AZ (Amp 2) | M3T3(2011) | ||||||
| SM-G965U (Galaxy S9+) | M4T3(2011) | SM-G950U (Galaxy S8) | M4T3(2011) | ||||||
| SM-G950U (Galaxy S8) | M4T4(2011) | SM-G960U (Galaxy S9) | M4T3(2011) | ||||||
| SM-N960U (Galaxy Note 9) | M4T3(2011) | SM-A600AZ (Galaxy A6) | M4T3(2011) | ||||||
| SM-J327R4 ( Galaxy J3) | M3T3(2011) | SM-J727AZ (Galaxy J7) | M3T3(2011) | ||||||
| SM-J337R4 (Galaxy J3) | M4T4(2011) | SM-J337AZ (Galaxy J3) | M3T3(2011) | ||||||
| SM-G960U (Galaxy S9) | M4T3(2011) | SM-G973U (Galaxy S10) | M4T3(2011) | ||||||
| SM-A205U (Galaxy A20) | M3T3(2011) | SM-J260AZ (Galaxy J2 Pure) | M3T3(2011) | ||||||
| SM-N970(Galaxy Note 10) | M4T3 (2011) | ||||||||
| SM-N975U( Galaxy Note 10+) | M4T3 (2011) | ||||||||
| SM-A505U (Galaxy A50) | M3T3(2011) | ||||||||
| Spectrum (Charter) | Unlocked | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | ||||||
| SM-G965U ( Galaxy S9+) | M4T3(2011) | SM-G975U (Galaxy S10+) | M4T3(2011) | ||||||
| SM-N960U (Galaxy Note 9) | M4T3(2011) | SM-N970U (Galaxy Note 10) | M4T3(2011) | ||||||
| SM-N975U (Galaxy Note 10+) | M4T3(2011) | ||||||||
| SM-G970U (Galaxy S10e) | M4T3(2011) | ||||||||
| SM-A505U (Galaxy A50) | M3T3(2011) | ||||||||
| Generic GSM | Generic CDMA | Dish | Great Call | Comcast | |||||
|---|---|---|---|---|---|---|---|---|---|
| Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating | Phone Model | HAC Rating |
| SM-J320A (Galaxy J3) | M3T4(2011) | SM-G930R6 (Galaxy S7) | M4T3(2011) | SM-G360P (Core Prime)* | M3T4(2011) | SCH-R100 | M4T4 (2007) | SM-G935VC (Galaxy S7 edge) | M4T3(2011) |
| SM-G930R7 (Galaxy S7) | M4T3(2011) | SPH-A310 (Jitterbug) | M4T4 (2007) | SM-G930VC (Galaxy S7) | M4T3(2011) | ||||
| SCH-R200 (Jitterbug Plus) | M4T4 (2007) | SM-N950U(GalaxyNote8) | M4T3(2011) | ||||||
| SCH-R220 | M4T4(2007) | ||||||||
The ratings are not guarantees. Results will vary depending on the user's hearing device and hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated phone successfully. Trying out the phone with your hearing device is the best way to evaluate it for your personal needs.
Designated Personnel to Address Accessibility
Samsung also has a Designated agent to address consumer complaints or inquiries related to Disability Rights. Contact information is listed on the FCC DRO web site at http://www.fcc.gov/cib/dro/section255_manu.htmlSamsung's Customer care organization is also available to support and answer questions from consumers with disabilities. Below is a toll-free number that consumers can call for specific needs. Customer Care Contact Number: (888)987-HELP (4357)
The product descriptions listed are for information purposes only. It is provided for the sole purpose of helping consumers select mobile phones that might better meet their needs or desires. Except for those products that are HAC rated as noted, the information provided is not intended as a representation of accessibility, compatibility or otherwise and should not be considered as a warranty of any kind.
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