Delivery Instructions

Home Delivery Provider Installation Details

To ensure a smooth and easy delivery, download and review detailed installation instructions for your specific appliance below.

White Glove Service

Includes delivery of unit to consumers’ home for installation (3 flights of stairs max), performing installation, replacing all old connectors with new parts, plugging-in to see if product is fully functional, leveling of products, and debris removal.

All Appilances
All Appliances
  • Verify dimensions – (height, width & depth of unit) – will new unit fit in the intended area? Check for obstacles or spaces restrictions along path to hook up location.
  • Review and download detailed installation instructions for your appliance from the product spec page.
  • Verify unloading zone is available within 30ft of the home for parking and access.
  • Verify less than three (3) flights of stairs to get to the install location (not applicable if elevator is available).
  • An adult of at least 18 years old, authorized to make decisions, must be present for delivery.
  • Delivery agents are not licensed carpenters, plumbers, or electricians. All electrical outlets, water and gas shut off valves, and cabinetry must be available and compliant at the time of delivery to complete any purchased installation options.
  • All appliances must be empty of personal belongings prior to removal.
  • Home Installation and Haul Away services are not available for Wall Ovens, Cooktops and Hoods.
Refrigerators & Freezers
Refrigerators & Freezers
  • Icemaker or ice and water dispenser connections: A working shut off valve connected to a ¼ inch stainless steel water line must be located within 6ft and on the same floor. NOTE that we cannot connect to any copper lines or plastic plex tubing.
  • A 110V grounded 3-prong electrical outlet must be within reach of the power cord.

    Download Refrigerator Delivery Checklist

Ranges
Ranges
  • Samsung requires the installation of an anti-tip device for any free-standing or slide-in electric or gas range. Our Delivery provider will not leave the unit in the kitchen without attaching the anti-tip device. Installation of the anti-tip device requires that small holes be drilled in the floor or wall behind the range. The floor surface where the anti-tip bracket is to be installed must be free of the tile or other hard materials; installers do not carry masonry bits and cannot drill through tile.
  • GAS Ranges: A 110V grounded 3-prong electrical outlet must be within reach of the power cord.
  • A natural gas supply line with shut-off valve must be located directly behind the appliance. If you plan on using propane, please contact a local contractor to perform the conversion prior to delivery.
  • The gas valve must be constructed of metal, free of rust, and in good working order. Our team will not be able to connect to a plastic or rusty connector.
    ELECTRIC Ranges: Ensure that you have a dedicated, properly grounded 220/240-volt branch circuit, protected by a 40-amp circuit breaker.
  • If your current range is wired directly into a wall (meaning there is no plug to disconnect), please contact a local electrician to install the proper outlet prior to delivery.

    Download Gas Range Delivery Checklist

    Download Electric Range Delivery Checklist
Microwaves
Microwaves
  • Please remove all items from the cabinet above the location where the microwave will be delivered prior to delivery.
  • If you wish to exhaust the microwave to the outside, an exhaust duct must exist in the cabinet above the new microwave space. Please refer to user installation guide for specific specs with model of choice. This duct must match up with the new OTR microwave exhaust, installers cannot modify any existing venting or install new vents.
  • Ensure there is a 110/120-volt, 3-prong, grounded electrical outlet protected by a dedicated 15 or 20-amp circuit breaker. The outlet must be located in the cabinet above the microwave oven. If you do not have this, please contact a local electrician to install this prior to delivery.

    Download Microwave Delivery Checklist
Washers
CTA
Washers
  • Washing machine delivery will include: removing all packing materials, removing shipping bolts, connecting water hoses, connecting drain, leveling, and plugging-in.
  • Delivery provider will disconnect and terminate existing water and electrical from the Washer and remove old unit from position. NOTE: please ensure all personal items and clothing have been removed prior to uninstallation and removal.
  • Hot and cold water shut-off valves for washers must be identified and easily accessible. The hookups must be in good condition, and please ensure that you can shut off the water supply prior to delivery.
  • The washer drain standpipe should be between 34 and 60 inches tall. The drain pipe for the washer drain should have a 2” opening. If your opening is smaller than this, you may be required to purchase an adapter from your local hardware store.
  • In some cases, it may be necessary to contract with a 3rd party (i.e. plumber, electrician) to complete installation due to local code requirements. If this is the case, installation will be completed as soon as possible, but may not be able to be completed the same day as your chosen delivery date.
  • Ensure there is a 110/120-volt, 3-prong, grounded electrical outlet protected by a dedicated 15 or 20-amp circuit breaker.
  • Our delivery agents will install/attach pedestals to washers and dryers only if purchased at the same time. Our delivery agents are unable to install pedestals purchased on separate orders or at separate times. Our delivery agents will stack laundry units only when purchased new together and delivered at the same time. They will not stack a new unit to an existing unit.
  • Please consult installation instructions for complete installation details specific to your model.

    Download Washer Delivery Checklist

Dryers
  • Dryer delivery will include: removing all packing materials, connecting the power cord, connecting to vent, leveling, set in place, then tested.
  • Delivery provider will disconnect and terminate existing water and electrical from the Dryer and remove old unit from position. NOTE: Please ensure all personal items and clothing have been removed prior to uninstallation and removal.
  • Dryers must be attached to a metal vent. Installation does not include altering the direction or the location of the dryer vent. If the vent is clogged, it must be cleaned before installation.
  • GAS Dryer: Ensure you have a 110V grounded 3-prong electrical outlet within reach of the power cord.
  • A natural gas supply line with shut-off valve must be located directly behind the appliance. If you plan on using propane, please contact a local contractor to perform the conversion prior to delivery.
  • The gas valve must be constructed of metal, free of rust, and in good working order. Our team will not be able to connect to a plastic or rusty connector.
  • ELECTRIC Dryer: Electric dryers must have a dedicated properly grounded 220/240-volt brand circuit, protected by a 30-amp circuit breaker or a time-delay fuse.
    • NOTE: Prior to completing purchase of Electric Dryer, customer must identify if home has 3 or 4 wire plug outlets to determine proper cord has been added to cart.
  • If your current dryer is wired directly into a wall (meaning there is no plug to disconnect), please contact a local electrician to install the proper outlet prior to delivery.
  • Our delivery agents will install/attach pedestals to washers and dryers only if purchased at the same time. Our delivery agents are unable to install pedestals purchased on separate orders or at separate times. Our delivery agents will stack laundry units only when purchased new together and delivered at the same time. They will not stack a new unit to an existing unit.
  • In some cases, it may be necessary to contract with a 3rd party (i.e. plumber, electrician) to complete installation due to local code requirements. If this is the case, installation will be completed as soon as possible, but may not be able to be completed the same day as your chosen delivery date.
  • Please consult installation instructions for complete installation details specific to your model.

    Download Gas Dryer Delivery Checklist


    Download Electric Dryer Delivery Checklist

Dishwashers
Dishwashers
  • A water supply line with a dedicated shut-off valve must be located under the sink or behind the dishwasher. Delivery agents cannot complete the installation if the shut-off valve is in a crawl space or basement location.
  • The dishwasher must be installed no more than 10 feet from the sink for proper drainage.
  • Ensure that there is a 110/120-volt, 3-prong, grounded electrical outlet protected by a dedicated 15 or 20-amp circuit breaker located within 5 feet of the installation location.

    Download Dishwasher Delivery Checklist