Reserve your
in-store visit
Get 1-on-1 expert advice
Pick a time to book a consultation.
Support for your device
Samsung-certified technicians can diagnose and repair your Galaxy on the spot.
Experience Innovation
Get a full demonstration of the new Galaxy innovation, exclusive to store visitors.
Available benefits
in stores
Trade-In
Trade in your old device for instant credit on latest products.
Store pickup
Order online, pick up in store at your convenience.
Flexible payments
Choose your benefits, set your terms, pay with ease.
Samsung Rewards
Activate, pay, earn — all at once.
Samsung Care+
Get certified care by Samsung experts.
Support that works
for you
Samsung-certified repairs
Special offers and programs
Level up your business
Frequently Asked Questions
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What can I do at a Samsung Experience Store?You can shop, try out our latest Galaxy devices and Galaxy AI features, get personalized product recommendations, attend in-store events or classes, get help with device setup, device switching and data transfer, device support and more.
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What products can I explore in store?You can discover the latest Galaxy smartphones, tablets, wearables, PCs, accessories and exclusive products, depending on stock availability.
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Do I get to try Galaxy AI features in store?Yes! You can experience Galaxy AI features firsthand through live demo devices in stores. Our store experts can guide you through features such as Photo Assist, Audio Eraser, Now Nudge and more so you can see for yourself how Galaxy AI works.
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How do I find the nearest Samsung Experience Store?You can use the store locator to search by region or current location to find nearby stores, directions, operating hours and available services.
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Are there exclusive in-store offers or experiences?Yes. Exclusive promotions, limited-time offers, hands-on experiences and workshops are provided in all stores. Availability of services may vary by location and campaign schedules.
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What services are available in store?Samsung Experience Stores offer a range of services including device setup, device switching and data transfer, troubleshooting, repairs and consultations. You can also learn about eligible offer programs and small and medium business (SMB) support.
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Can I get help setting up my new Galaxy device?Yes! Store experts can help you with data transfers and personalization and introduce key Galaxy AI features, plus more.
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Does the store provide repair services?Yes. All locations offer repair and diagnostic services for eligible Galaxy devices. Availability of services may vary by store.
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Can I trade in my current device at the store?Yes. Our stores support trade-in programs for eligible devices. Store experts can help evaluate your device eligibility and explain applicable trade-in benefits and options.
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Can I buy online and pick up in store?Yes. Depending on each store's product availability, eligible products can be ordered online for convenient in-store pickup at participating locations.