A new approach
to owner care
Discover peace of mind with white-glove support for Galaxy Z owners only.*
of the Z list
of the Z list
of the Z list
On-demand concierge care
A dedicated team of Galaxy Z specialists is here to answer questions about your device, help you set up features, or start a repair.
Option 1: Talk to a concierge now
Call 1-888-970-3653 to speak with a concierge anytime 8am to 12am EST, 7 days a week.
Option 2: Schedule a call back
If you prefer, a Premier Service concierge can call you during the time slot of your choice.
Exclusive screen replacement service
If your inner screen ever needs to be replaced, you can enjoy a one-time repair at an exclusive rate within one year of your device purchase.** If your screen protector needs to be replaced, we can help with that, too.
How it works
This screen replacement service is available through authorized Samsung repair locations at an initial discounted rate of $149 for Galaxy Fold and Galaxy Z Fold2 5G devices and $119 for Galaxy Z Flip devices, not including tax. Here’s how to arrange a repair:
Option 1: Mail-in service
1. Contact a Premier Service Concierge at 1-888-970-3653 and ask them to initiate a mail-in repair.
2. We’ll pay for shipping both ways. Simply go to a UPS location to have your device packaged and shipped at no additional cost.
3. Your repair will take approximately 5 business days, and we’ll keep you updated via email.
Option 2: Walk-in service by appointment
1. Find an eligible Repair Center near you, including select uBreakiFix locations.
2. Select a location.
3. Choose the appointment timeslot that works best for you.
Need to replace your screen protector only?
If the screen protector on your Galaxy Z Flip 5G or Galaxy Z Fold2 5G needs to be replaced within 14 days of device purchase, simply visit any walk-in service location listed here or contact Premier Service to mail your device in for service. Please note that if you purchased your device more than 14 days ago, there will be a cost of $19.99 plus tax to replace the screen protector.
*Limited time only. Benefit offers are exclusive to Galaxy Z and Galaxy Fold owners and may require new account setup and/or credit card and be subject to auto renewal after benefit period ends. See details and follow instructions to redeem each benefit. Quantities are limited and restrictions may apply.
**Limited time offer, terms apply. See www.samsung.com/us/galaxy-fold-premier-service/galaxy-fold-repair-terms-and-conditions for details. Taxes additional. Subsequent screen repairs available at full price. Same-day service available at select locations only, see samsung.com/us/support/service/locations for location information.
Galaxy Fold Terms & Conditions