Get the most from your Samsung Refrigerator. From free home installation tutorials to health checks and extended home repairs, Samsung Care™ Premium rewards a great range of benefits to Samsung Refrigerator customers.

We’ll even arrange free replacements on water filters and shelves for Family Hub™ and Chef Collection Refrigerators, and provide peace of mind with a 50% accidental damage discount on parts. It’s just what you need to keep cool, even when things go wrong.*

*T&Cs apply.

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FamilyHub™ Benefits

From free replacements on water filters and shelves to free product health checks, as a Samsung Family Hub™ customer you receive both Samsung Care™ and Samsung Care™ Premium benefits for added peace of mind. Available on Family Hub™ purchased after 1st December 2017.


Free Support

Needing help with your Refrigerator? We can help by providing free home installation checks and tutorials so you can get the best out of your Samsung product.
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Free Health Check

Are you getting the best out of your Samsung product? Let us give you a courtesy call, to make sure you do! We can also have someone to come visit you at your request.*
* T&Cs apply.
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Free Replacements

Need a new water filter or new shelves for your refrigerator? We’ve got you covered! We’ll send you a replacement free of charge.*
* T&Cs apply. In addition to Australian Consumer Law.
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Peace Of Mind

50% accidental damage discount on parts*
* T&Cs apply.
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Home Support On Demand*

Having problems and needing us to help you? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)
* T&Cs apply. Selected products only, metro areas only.
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Instant Response

Have a question? Or want to know more about our products and services, we are here 24/7 every day for you!
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Extended Home Repair Hours*

Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
Mon-Fri 7am-8pm, Sat 9am-5pm
* T&Cs apply , metro areas only.