Don’t miss an episode. Samsung Care™ helps keep you switched on, with 24-hour response times and round-the-clock expert assistance for your Samsung TV.

Own a Samsung QLED or The Frame TV? Samsung Care Premium provides complimentary remote-control replacements plus free health checks. And when accidents happen, you can find relief with 50% off replacement parts.*

*T&Cs apply.

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QLED TV Benefits

From free remote replacements to free health checks, as a QLED customer you receive both Samsung Care™ and Samsung Care™ Premium benefits for added peace of mind.
Available on The Serif TV purchased after 1st December 2017.

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Free Support

Needing help with your TV? We can help by providing free home installation checks and tutorials so you can get the best out of your Samsung product.
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Free Health Check

Are you getting the best out of your Samsung product? Let us give you a courtesy call, to make sure you do! We can also have someone to come visit you at your request.*
* T&Cs apply.
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Free Replacements

Lost your remote? Having connection issues? We’ll send you a remote control or One Clear Connection cable free of charge!*
* T&Cs apply. In addition to Australian Consumer Law .
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Peace Of Mind

Worried about damage to your Television? Accidents do happen, let us look after you by providing you with a 50% discount on parts*.
* T&Cs apply.
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Home Support On Demand*

Having problems and needing us to help you? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)
* T&Cs apply. Selected products only, metro areas only.
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Instant Response

Have a question? Or want to know more about our products and services, we are here 24/7 every day for you!
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Extended Home Repair Hours*

Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
Mon-Fri 7am-8pm, Sat 9am-5pm
* T&Cs apply , metro areas only.