Television


Don’t miss an episode. Samsung Care® helps keep you switched on, with 24-hour response times and round-the-clock expert assistance for your Samsung TV.

Own a Samsung QLED, The Frame, Serif or The Terrace TV? Samsung Care® Premium provides complimentary remote-control replacements plus free health checks. And when accidents happen, you can find relief with discount on parts.*

*Terms and Conditons apply

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  • QLED
  • The Frame
  • The Serif
  • The Terrace
  • Other

QLED

QLED TV Benefits


From free remote replacements to free health checks, as a QLED customer you receive both Samsung Care® and Samsung Care® Premium benefits for added peace of mind.

Available on QLED TV purchased after 1st December 2017.*

Premium Benefits

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Free Support

Needing help with your TV? We can help by providing free home installation checks and tutorials so you can get the best out of your Samsung product.

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Free Health Check

Are you getting the best out of your Samsung product? Let us give you a courtesy call, to make sure you do! We can also have someone to come visit you at your request.*

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Free Replacements

Lost your remote? Having connection issues? We’ll send you a remote control or One Clear Connection cable free of charge!*

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Peace Of Mind#

Worried about damage to your Television? Accidents do happen, let us look after you by providing you with discount on parts*.

Standard Benefits

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Home Support On Demand*

Having problems and needing us to help you? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)

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Instant
Response

Have a question? Or want to know more about our products and services, we are here every day for you!

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Extended Home Repair Hours*

Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
Mon-Fri 7am-8pm, Sat 9am-5pm

The Frame

The Frame TV Benefits


From free remote replacements to free health checks, as a Frame customer you receive both Samsung Care® and Samsung Care® Premium benefits for added peace of mind.

Available on The Frame TV purchased after 1st December 2017.*

Premium Benefits

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Free Support

Needing help with your TV? We can help by providing free home installation checks and tutorials so you can get the best out of your Samsung product.

image

Free Health Check

Are you getting the best out of your Samsung product? Let us give you a courtesy call, to make sure you do! We can also have someone to come visit you at your request.*

image

Free Replacements

Lost your remote? Having connection issues? We’ll send you a remote control or One Clear Connection cable free of charge!*

image

Peace Of Mind#

Worried about damage to your Television? Accidents do happen, let us look after you by providing you with discount on parts*.

Standard Benefits

image

Home Support On Demand*

Having problems and needing us to help you? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)

image

Instant
Response

Have a question? Or want to know more about our products and services, we are here every day for you!

image

Extended Home Repair Hours*

Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
Mon-Fri 7am-8pm, Sat 9am-5pm

The Serif

The Serif


From free remote replacements to free health checks, as a Serif customer you receive both Samsung Care® and Samsung Care® Premium benefits for added peace of mind.

Available on The Serif TV purchased after 1st December 2017.*

Premium Benefits

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Free Support

Needing help with your TV? We can help by providing free home installation checks and tutorials so you can get the best out of your Samsung product.

image

Free Health Check

Are you getting the best out of your Samsung product? Let us give you a courtesy call, to make sure you do! We can also have someone to come visit you at your request.*

image

Free Replacements

Lost your remote? Having connection issues? We’ll send you a remote control or One Clear Connection cable free of charge!*

image

Peace Of Mind#

Worried about damage to your Television? Accidents do happen, let us look after you by providing you with discount on parts*.

Standard Benefits

image

Home Support On Demand*

Having problems and needing us to help you? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)

image

Instant
Response

Have a question? Or want to know more about our products and services, we are here every day for you!

image

Extended Home Repair Hours*

Having trouble getting someone to come and help when you need it the most? We have extended our home repairs hours to ensure that you can be looked after.
Mon-Fri 7am-8pm, Sat 9am-5pm

The Terrace

The Terrace


From free remote replacements to free health checks, as a The Terrace customer you receive both Samsung Care® and Samsung Care® Premium benefits for added peace of mind.

Premium Benefits

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Free Support

Needing help with your TV? We can help by providing free home installation checks and tutorials so you can get the best out of your Samsung product.

image

Free Health Check

Are you getting the best out of your Samsung product? Let us give you a courtesy call, to make sure you do! We can also have someone to come visit you at your request.*

image

Free Replacements

Lost your remote? Having connection issues? We’ll send you a remote control or One Clear Connection cable free of charge!*

image

Peace Of Mind#

Worried about damage to your Television? Accidents do happen, let us look after you by providing you with discount on parts*.

Standard Benefits

image

Home Support On Demand*

Having problems and needing us to help you? We can get to you within 24hrs or on a day that best suits you.
(Monday – Saturday only)

* T&Cs apply . In addition to