Ice cubes are stuck together and not dispensing, what can be done?

Last modified : May 31. 2018
Chef Collection

If the unit is not dispensing ice then please check the following conditions to diagnose the issue:
 

●      If water supply line was installed recently, it may take 12 hours for the unit to make ice.

●      It may take longer to make ice if unit is not sufficiently cool, such as when first installed.

●      Make sure that the water line is properly connected and the shut-off valve is open.

●      Make sure that ice maker is turned On.

●      If you manually stopped ice making function, ensure that ice is set to either cubed or crushed.

●      If the freezer temperature is warm, set it to a lower temperature.

●      Make sure that the Child Lock function is turned Off.

●      Check any ice blocking in the ice maker bucket. If the ice is clumped together, discard it, clumped ice cannot pass through the dispenser. The Ice Bin should be emptied once a week to prevent clumping.

●      Open the door and inspect the ice chute, if there is ice or frost build up in the dispenser chute clear it away.

 

Ice cubes are stuck together and not dispensing, what can be done?

●     Try to pour 2 cups of water into the chute and check for leakage from the dispenser flap, if water is dribbling then the flap needs to be replaced.

Ice cubes are stuck together and not dispensing, what can be done?
Water Dispenser

If you require further assistance or need to book for a service then please contact Samsung Customer Care using one of the options below. 

Did not find what you're looking for? We're here to help.

Online

Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

1300 425 299

1300 GALAXY
For all Mobile device enquiries
24 hours / 7 days a week

1300 362 603

For all other product enquiries
24 hours / 7 days a week

+612 8293 5712

From overseas
24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit https://www.hp.com/support/samsung

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

Contact Us