POWERbot Wi-Fi Connection Guide
Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
If you've got a new POWERbot vacuum, one of your first steps is going to be connecting it up so you can control it with your mobile device. See the following guide on everything you need to know on how to get everything connected, as well as helpful tips on what to do if something isn't quite working the way it should. You will need to ensure that you are connecting to the 2.4gHz network though.
Samsung SmartThings App
With Samsung SmartThings, you can connect and control multiple devices quicker and easier. No matter where you are, you can monitor and control smart devices, home appliances, Smart TVs and speakers registered to your Samsung Account.
The SmartThings app is available to download from the Google Play Store or the Apple App Store; however there are some device limitations:
- For Android devices, Android OS 6.0 or later is required. The SmartThings app is optimised for Samsung Galaxy S and Note series devices. It may not work as well with tablets and other companies Android smartphones. You can check our page on How do I find out what version of Android OS my device is running? if you're not sure what Operating System your Samsung device is running.
- For iOS devices, you can use and install the SmartThings app with iOS 10.0 or later / iPhone 6 or later. It may not work properly with iPads.
Please Note: The following instructions require you to download the SmartThings app to get started.
Before you get started:
There are a couple of quick tips regarding Wi-Fi network compatibilities:
- The Wi-Fi enabled Robot Vacuums are only capable of connecting to a 2.4gHz network
- The SSID or Wi-Fi network name should only include numbers and letters (no symbols or other special characters)
- The Wi-Fi password can be up to 63 characters - but don't use a space at the end.
The POWERbot automatically powers on when docking. You can also manually turn on by pressing start/stop button.

If you're not sure if you already have a Samsung account, you can Find your ID or Reset a password. There's also a step-by-step guide on How to create a Samsung Account if you need help creating one. You cannot add a Wi-Fi device into the SmartThings app without a Samsung Account.

On the remote control for your vacuum, press and hold the CLOCK button for more than 5 seconds until you see AP on the display

This process can take some time, however, if it fails at a certain percentage more than once, see the Troubleshooting section at the bottom of the page for assistance.
Troubleshooting:
If your POWERbot is stuck at a certain percentage while trying to add it into the SmartThings app, or the Vacuum has Wi-Fi connection issues, click to see the troubleshooting steps in the dropdowns below. If you're having a problem that isn't listed here or the troubleshooting steps aren't working for you, get in touch by Live Chat (links at the bottom of the page) or call 1300 362 603 (Toll Free in Australia) to speak to a Samsung Care expert who can assist you further.
Wait a few minutes and try again. It can take some time for the POWERbot to wake up.

Try turning the POWERbot on and off with the remote control, with the main power switch on. If it doesn't work, change the batteries in the remote control.

The AP pairing mode will automatically release after 5 minutes. If the vacuum doesn't connect in 5 minutes, try starting again.

The AP pairing mode will automatically release after 5 minutes. If the vacuum doesn't connect in 5 minutes, try starting again.
To check open the device Settings > Connections > Wi-Fi > More > Advanced > Smart Network Switch. It might also be called Adaptive Wifi on models like the Galaxy Note9
You can also see our page for more information on Smart Network Switching.
Different Wi-Fi routers have varied maximum connections available - if you have more than 10 devices already connected to your Wi-Fi router, check with the manufacturer that you can continue adding more devices to the network.

Head to Settings > Apps > SmartThings > Storage > Clear Data > Delete

From the main SmartThings dashboard, select Add Device > Robot Vacuum > Press CLOCK on the vacuums remote control. You should be presented with the screen from Step 1, where you can select to REGISTER MY ACCOUNT to finish adding the POWERbot into the SmartThings app.

Uninstall and Reinstall the SmartThings app through the Google Play Store:
- Open the Google Play Store app
- Search for "SmartThings" or "Samsung SmartThings" in the search bar at the top of the screen
- Select UNINSTALL and select OK on the prompt
- Once the app has finished uninstalling, select INSTALL and wait for the app to download once more
- Select OPEN when the download has completed, log into your Samsung Account and re-register your POWERbot
If you require more information, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia) or contact our Chat Support team.
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