//skp.samsungcsportal.com

POWERbot Wi-Fi Connection Guide

Last modified : Nov 06. 2018

If you've got a new POWERbot vacuum, one of your first steps is going to be connecting it up so you can control it with your mobile device. See the following guide on everything you need to know on how get everything connected, as well as helpful tips on what to do if something isn't quite working the way it should.

Samsung SmartThings App

With Samsung SmartThings, you can connect and control multiple devices quicker and easier. No matter where you are, you can monitor and control smart devices, home appliances, Smart TVs and speakers registered to your Samsung Account.

The SmartThings app is available to download from the Google Play Store or the Apple App Store; however there are some device limitations:

For Android devices, Android OS 6.0 or later is required. The SmartThings app is optimised for Samsung Galaxy S and Note series devices. It may not work as well with tablets and other companies Android smartphones. You can check our page on How do I find out what version of Android OS my device is running? if you're not sure what Operating System your Samsung device is running.
For iOS devices, you can use and install the SmartThings app with iOS 10.0 or later / iPhone 6 or later. It may not work properly with iPads.

Please Note: The following instructions require you to download the SmartThings app to get started.

Please note: Only the following devices are capable of being controlled by the SmartThings app:

Before you get started:

There are a couple of quick tips regarding Wi-Fi network compatibilities:

The Wi-Fi enabled Robot Vacuums are only capable of connecting to a 2.4gHz network
The SSID or Wi-Fi network name should only include numbers and letters (no symbols or other special characters)
The Wi-Fi password can be up to 63 characters - but don't use a space at the end.

Add the POWERbot to the SmartThings app

1 Turn on the main power switch located on the bottom of the POWERbot

Turn on the power switch on the bottom of the POWERbot

2 Place the POWERbot onto the docking station

Place the POWERbot on the docking station

The POWERbot automatically powers on when docking. You can also manually turn on by pressing start/stop button.

3 Make sure your mobile device is connected to a Wi-Fi network

4 Open the SmartThings app and follow the prompts to get started. You will need to create or sign into a Samsung account during the setup of the SmartThings app.

Open the SmartThings App and follow the prompts to get started. Sign in or create a Samsung Account

If you're not sure if you already have a Samsung account, you can Find your ID or Reset a password. There's also a step-by-step guide on How to create a Samsung Account if you need help creating one. You cannot add a Wi-Fi device into the SmartThings app without a Samsung Account.

5 Once the SmartThings app opens up to the dashboard, select the Add Device card

On the Smartthings app dashboard, tap Add Device

6 Tap the dropdown to Add Device Manually

7 Select the Robot Vacuum option

8 Follow the on-screen instructions:
On the remote control for your vacuum, press and hold the CLOCK button for more than 5 seconds until you see AP on the display

9 The SmartThings app will download controller information specific to your device, and register the device to your Samsung Account . Around halfway through the process, you will be prompted to press and hold the RECHARGE button on the remote control.

Wait for SmartThings to download controller information specific to your device

This process can take some time, however, if it fails at a certain percentage more than once, see the Troubleshooting section at the bottom of the page for assistance.

Remove the POWERbot from the SmartThings app

1 Open the SmartThings app and tap the DEVICES tab at the bottom

2 Tap the 3 dot menu button in the top right hand side

3 Select the Edit option from the menu

4 Select the Delete icon on the right of the devices card.

5 Select Delete to confirm

Troubleshooting:

If your POWERbot is stuck at a certain percentage while trying to add it into the SmartThings app, or the Vacuum has Wi-Fi connection issues, click to see the troubleshooting steps in the dropdowns below. If you're having a problem that isn't listed here or the troubleshooting steps aren't working for you, get in touch by Live Chat (links at the bottom of the page) or call 1300 362 603 (Toll Free in Australia) to speak to a Samsung Care expert who can assist you further.

AP doesn't appear on the display when pressing the CLOCK button on the remote

1 Make sure you're point the remote control towards the POWERbot

Wait a few minutes and try again. It can take some time for the POWERbot to wake up.

2 Double check that your POWERbot is a compatible model. The models available to add to the SmartThings app in Australia are listed at the top of the page.

3 Check the batteries in the remote control

Try turning the POWERbot on and off with the remote control, with the main power switch on. If it doesn't work, change the batteries in the remote control.

4 Make sure the POWERbot is connected properly to the charging dock. It will only be added to the SmartThings app when connected and charging.

Registration stops around 44%

1 Check your Wi-Fi settings menu to make sure your mobile device is able to see the [robot vacuum] Samsung network. Your mobile device shouldn't be connected to this network, but it should be visible.

Check the Wi-Fi settings page to make sure your mobile device can see the Robot Vacuums Wi-Fi network

2 If the [robot vacuum] Samsung Wi-Fi network is not visible on your mobile device, press the Start/Stop button on the POWERbot and try entering AP mode again.

The AP pairing mode will automatically release after 5 minutes. If the vacuum doesn't connect in 5 minutes, try starting again.

3 If pressing the Start/Stop doesn't activate the AP pairing mode, switch the vacuum off at the main switch on the bottom of the device, wait 5 seconds before turning it back on and putting it back into the charging dock. Try to enter AP pairing mode once more.

4 If power cycling the vacuum doesn't allow you to enter the AP pairing mode, select the recents button and then Close All . Open the SmartThings app again and start from the beginning.

Use the Recents button, then select the Close All button to shut down recent apps

The AP pairing mode will automatically release after 5 minutes. If the vacuum doesn't connect in 5 minutes, try starting again.

Registration stops around 85%

1 Scroll down from the top of your screen and turn off Mobile Data, then try registering the POWERbot again

Scroll down from the top of the screen and turn off Mobile Data

2 Make sure that Smart Network Switch is not active during the registration process.
To check open the device Settings > Connections > Wi-Fi > More > Advanced > Smart Network Switch. It might also be called Adaptive Wifi on models like the Galaxy Note9

Make sure to deactivate Smart Network Switch or Switch to Mobile Data

You can also see our page for more information on Smart Network Switching.

Registration stops at 98% or 99%

1 Power cycle the POWERbot by switching off the power on the bottom of the device. Wait 5 seconds, turn it back on and start the process again.

2 Check the Wi-Fi network connection.
Different Wi-Fi routers have varied maximum connections available - if you have more than 10 devices already connected to your Wi-Fi router, check with the manufacturer that you can continue adding more devices to the network.

3 It can be a good idea to test your network's speed. You can search Google for "Speed Test" and check your upload speed. A poor connection speed will cause the registration to fail.

4 Use a mobile hotspot to create a new Wi-Fi network to test. Use a different name and password. If the POWERbot is successfully registered on a mobile hotspot, it indicates there may be an issue with the Wi-Fi router.

Registration continues to fail

1 If you have tried all the troubleshooting steps above, the last option to try is clearing the data of the SmartThings app. This removes all saved information in the app, so if you have other devices added to SmartThings, you will need to add them again.
Head to Settings > Apps > SmartThings > Storage > Clear Data > Delete

How to Clear the Cache and Data of the SmartThings app

The POWERbot suddenly disappears after registration

1 The first step is to try adding the POWERbot back in from the beginning. If you see the screen below, select Register My Account . If that doesn't add it back into the SmartThings app, continue with the steps 2 and 3.

Try to register the POWERbot if it disappears, if you see a screen offering to remove it from the previous account select REGISTER MY ACCOUNT

2 Turn off the POWERbot by the switch on the bottom of the vacuum. Turn it on after 5 seconds and press the start/stop button pictured.

3 Select the recents button and then Close All . Open the SmartThings app again and start from the beginning.

4 If you see the screen below saying that the device is already registered, select the back button and re-add the POWERbot

If you see a screen showing that the device is already registered, use the back button and re-register the POWERbot

From the main SmartThings dashboard, select Add Device > Robot Vacuum > Press CLOCK on the vacuums remote control. You should be presented with the screen from Step 1, where you can select to REGISTER MY ACCOUNT to finish adding the POWERbot into the SmartThings app.

My POWERbot shows as disconnected in SmartThings

The POWERbot shows as disconnected in the SmartThings app

1 Make sure your Wi-Fi network name is only made up of letters and numbers, and try checking the network speed. Ensure the charging dock is close enough to your Wi-Fi router.

2 Try registering the device with a mobile hotspot connection. If it works on another network, it may be an issue with the Wi-Fi router or a compatibility issue.

3 If the Wi-Fi connectivity is an issue over a few days, delete the POWERbot and re-register it.

4 If re-registering the POWERbot does not improve the Wi-Fi connection, uninstall and reinstall the SmartThings app and re-register the vacuum again.

Uninstall and Reinstall the SmartThings app through the Google Play Store:

Open the Google Play Store app
Search for "SmartThings" or "Samsung SmartThings" in the search bar at the top of the screen
Select UNINSTALL and select OK on the prompt
Once the app has finished uninstalling, select INSTALL and wait for the app to download once more
Select OPEN when the download has completed, log into your Samsung Account and re-register your POWERbot

Thank you for your feedback!

Did not find what you're looking for? We're here to help.

Online

Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

1300 425 299

1300 GALAXY
For all Mobile device enquiries
24 hours / 7 days a week

1300 362 603

For all other product enquiries
24 hours / 7 days a week

+612 8293 5712

From overseas
24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit https://www.hp.com/support/samsung

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

POWERbot Wi-Fi Connection Guide

Samsung SmartThings App

Troubleshooting:

Related Questions

Comments:

Thank you for your feedback!

Did not find what you're looking for? We're here to help.

Online

Call

Face-to-Face Support

Want help now?

How to find my Model Number?