Why is my freezer cabinet too cold in my French-Door or Side-by-Side refrigerator?

Last modified : May 25. 2018
Why is freezer too cold in my French Door refrigerator?

If the temperature of your freezer is too cold than normal then please check if the Ice Cube bin is full.

●    When the Refrigerator senses that the Ice bucket is not full, the freezer runs at a lower temperature to promote faster ice production.


●    Once the Refrigerator senses the ice bucket is full, the fridge will return to the temperature you have selected.

Please note:


If you do not have a water line hooked up to the refrigerator, make sure you have turned off the ice function. If you do not turn off the ice function then the system will never see a full ice bin and the freezer temperature will remain colder than the temperature you have set.

Thank you for your feedback!

Did not find what you're looking for? We're here to help.


Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.


1300 425 299

For all Mobile device enquiries
24 hours / 7 days a week

1300 362 603

For all other product enquiries
24 hours / 7 days a week

+612 8293 5712

From overseas
24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit https://www.hp.com/support/samsung

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

Contact Us