Samsung French Door Freezer Gets Too Cold

Last Update date : Feb 17. 2022

Information Icon Please Note: The information on this page is for Australian products only. Models, sequences, error codes or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Why is freezer too cold in my French Door refrigerator?

Note: Please be advised, control panel designs and functions can vary depending on the model of your refrigerator. For instructional details specific to your model, please refer to yoru enclosed user manual. This can also be downloaded from our Manuals & Guides page.

If you find that your freezer cabinet seems too cold in your Samsung Side-by-Side or French Door refrigerator, it may be caused by a couple of things. The below are some things you can first check yourself before deciding to reach out to a technician for further support.

Temperature Control:

Generally the temperature control panel is located on the front of your fridge. You can adjust the temperatures by raising or lowering the display to your desired temperature. The recommended temperature is somewhere between -15 °C and -23 °C. By default, it is set to -19 °C.

Power Freeze:

This function of your refrigerator speeds up the time to freeze products in the freezer, which in turn will makes freezer run at a lower temperature. If you feel your freezer temperature is too low, ensure this function is disabled.

Ice Maker (applicable models only):

Your Samsung refrigerator can also sense that the ice bucket is not full. When it does this, the freezer runs at a lower temperature to promote faster ice production. Once the refrigerator senses the ice bucket is full, the freezer will return to the temperature you have selected. If you are not using your ice maker or if you have not connected a water line to your fridge, please ensure that the ice function is turned off.

If problems persist, please contact our Samsung care experts on 1300 362 603 (Toll Free in Australia) to request further professional support.

If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.

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