Samsung French Door freezer gets too cold

Last modified : Mar 05. 2019
Why is freezer too cold in my French Door refrigerator?

If you find that your freezer cabinet seems too cold in your Samsung Side-by-Side or French Door refrigerator, it may be caused by a couple of things.


Temperature Control:

Generally the temperature control panel is located on the front of your fridge. You can adjust the temperatures by raising or lowering the display to your desired temperature.


Power Freeze Button:

This function of your refrigerator speeds up the time to freeze products in the freezer, which in turn will makes freezer run at a lower temperature.


Your Samsung refrigerator can also sense that the ice bucket is not full. When it does this, the freezer runs at a lower temperature to promote faster ice production.

Once the refrigerator senses the ice bucket is full, the freezer will return to the temperature you have selected.

If you are having problems with the ice maker component, there are steps to test the ice maker machine in your Samsung fridge or alternatively you can go to the page that explains why your ice maker won't dispense ice.

Note: If you have not hooked up a water line to your refrigerator, be sure to turn off the ice function. If the ice function is still on, it will sense that the ice bucket is empty and will remain colder than the temperature you have set.

If the problem is still present after going through these steps, please get in touch with our Samsung Care experts on 1300 362 603 (Toll Free in Australia) or contact our Live Chat Australia team to organise a technician to come out and diagnose further.

Thank you for your feedback!

Did not find what you're looking for? We're here to help.


Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

Send us an email

We'll respond within 24 hours of your request.

E-mail CEO Office

We endeavour to respond within 24 hours.


1300 425 2991300 GALAXY

For all Mobile device enquiries
24 hours / 7 days a week
Toll Free in Australia

1300 362 603

For all other product enquiries
24 hours / 7 days a week
Toll Free in Australia

+612 8293 5712

From overseas
24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

Contact Us