How to set up SmartThings Wi-fi hub

Last modified : Dec 09. 2018

The SmartThings Wi-fi hub provides a mesh Wi-Fi network that can extend your Wi-Fi range, as well as allowing you to connect and control SmartThings products. There are also many third-party partners that work with SmartThings. The SmartThings Wi-fi hub comes with a built-in Plume® integration for an even smarter network. To learn more about Plume, visit the Plume website.

 

To get started with the SmartThings Wi-Fi hub, you'll need the SmartThings app - available for download from the Google Play Store or the Apple App store. You'll also be required to sign in and use a Samsung account. If you don't already have a Samsung account, see our page How to create a Samsung Account. The SmartThings Wi-Fi hub does not have a built-in modem, and is designed to extend an existing Wi-Fi network. For more information on creating a Wi-Fi network please contact your Internet Service Provider.

Please Note: The SmartThings app is preloaded on certain Galaxy devices. It is available to download on Android devices with at least 2GB of RAM, but works best with devices running Android 6.0 or higher. For iOS devices, you'll need to be running iOS 10 or later. Check the full compatibility on the App Store website for more details.

SmartThings Wi-Fi Hub

Set up SmartThings Wi-fi

1 Open the SmartThings app, and then tap Add device from the Dashboard.
Open the SmartThings app and select Add Device from the dashboard
2 The SmartThings app should automatically discover the Wi-Fi Hub, and you can select Add Now
Tap Add Now if the SmartThings app has recognised the Wi-Fi hub over Bluetooth
3 If the Wi-Fi hub doesn't appear, tap to expand the ADD DEVICE MANUALLY section, and then select SmartThings Wifi under the Wi-Fi/Hub category.
Add device manually and select the Wi-Fi hub category. Select the SmartThings Wi-Fi hub to add it
4 Select a Location to assign the Hub to or create a new one, and then touch NEXT.
Select a Location to save the Wi-Fi hub to, or create a new location
5 Connect the Wi-Fi Hub to your modem with an Ethernet cable, and then tap Next.
Connect the Wi-Fi hub to a model by ethernet cable and select Next to continue
6 Connect the power cable, and then touch Next. The LED on the front will flash red and green when the Hub is ready to connect.
Plug the Wi-Fi hub into power, select next, and then select next again when the LED flashes red and green
7 After the Wi-Fi Hub registers to your Samsung account, enter a network name and password, and tap Next to continue

Please Note: To connect sensors, alarms and other devices to your Wi-Fi hub, do not uncheck Set up SmartThings Hub

Enter a Network Name and Password for the Wi-Fi hub
8 Your Wi-Fi network will be created and the SmartThings Hub is set up. You'll then be prompted to select a name for your Wi-Fi Hub. Tap Custom to create your own.

This name is how the Wi-Fi Hub will appear in the SmartThings app. This is independent of the network name that you configured earlier.

Choose a name for the Wi-Fi hub so you can find it in the app later. Create a new one by selecting Custom.

Troubleshooting:

Of course, in a perfect world, all the steps above would work immediately and cause no problems at all. If you do run into trouble getting the SmartThings Wi-fi hub set up and added into the SmartThings app correctly, check the troubleshooting items in the drop-downs below. If nothing on this page is able to resolve your issue, please get in touch by Live Chat or call 1300 362 603 (Toll Free in Australia) for further assistance.

The SmartThings Wi-Fi hub isn't being discovered:Click to Expand
  • Make sure you’re using the SmartThings app (not the SmartThings Classic app)
  • Get a little closer – try to stay within 2 metres of the Wi-Fi Hub
  • Check that Bluetooth is enabled on your phone or tablet
  • Confirm the Wi-Fi Hub is plugged in with the Ethernet and power cables and the LED is blinking red & green
  • Ensure your phone or tablet has sufficient internet connectivity. If you’re on a poor Wi-Fi network, switch to mobile data (or vice-versa)
  • Confirm the Ethernet is plugged in to the IN port, not the OUT port
  • Power cycle your modem in order to update the MAC address of the router
  • Factory reset the Wi-Fi Hub by holding the Reset button for approximately 10 seconds. The LED will go dark, then blinking green, then blinking red/green.
The app shows a "Network error. Try again later" at 37% and the LED turns red:Click to Expand

This may happen if your network connectivity is not strong enough to complete the registration. Switch your mobile device or tablet to a different Wi-Fi network or mobile data connection and try again.

My devices are working on Wi-Fi, but won't communicate with each other:Click to Expand

This may happen when the Wi-Fi Hub creates its own independent network (even if it has the same name as your usual Wi-Fi network) instead of connecting to an existing network. This can also happen in the following situations:

  • The Wi-Fi Hub is plugged into a router/modem combo - The Wi-Fi Hub should be placed into Bridge mode to connect to the existing network (find steps in next dropdown below)     
  • A second Wi-Fi Hub was set up while plugged into Ethernet (instead of connecting wirelessly to the first Wi-Fi Hub to create a mesh network) - Delete the second Wi-Fi Hub from the app, unplug the Ethernet and tap the plus icon in the app to set it up as a sub Hub.
Set the SmartThings Wi-Fi hub to Bridge mode:Click to Expand

This is where the Plume functionality comes into play for the SmartThings Wi-Fi hub. Plume can automatically check your connection and enable Bridge  Mode. To get started, in the SmartThings app:

  1. Tap on the Devices tab
  2. Tap on the SmartThings Wifi
  3. Tap More settings in Plume app
  4. Tap Install to be taken to the app store to install the app
  5. Set up the Plume app to connect to your SmartThings account. There's no need to pay for a seperate Plume registration.

 

Next, in the Plume app:

  1. Tap on the Menu (Three horizontal lines in the top left)
  2. Tap Advanced Settings
  3. Tap Network Mode
  4. Select Auto Mode
The app won't add devices after connecting the hub:Click to Expand

If you've successfully added the Wi-Fi hub into the SmartThings app but you're getting an error when trying to add a device in saying you don't have a hub, please confirm that the SmartThings Hub is enabled in the Wi-Fi Hub settings:

  1. Tap Devices in the main SmartThings dashboard
  2. Tap the Wi-Fi Hub
  3. If necessary, toggle the switch for the SmartThings Hub to the ON state
  4. Tap on Use SmartThings Hub to see if the Hub is "connected"

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