Raising an Error Report via Samsung Members app

Last Update date : Oct 06. 2023

Having issues connecting to a Wi-Fi network, sending or receiving text messages or even establishing a Bluetooth connection? Simply raise an Error Report through the Samsung Members app, and our Technical Team will be able to investigate the issue and provide further support to resolve your query. Follow the below guide to learn how to raise an Error Report through the Samsung Members app.

Need help raising an Error Report for your Galaxy Watch or Buds? Please check out our guide Raising an Error Report via the Galaxy Wearable App for more information.

If you would like to learn more about Samsung Members Community please click here.

Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary.

Please ensure you raise an Error Report within 5 minutes of the issue occurring on your Galaxy device. While raising an Error Report it is important that you DO NOT close the Samsung Members app while log files are being generated.

1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on Support
Tap on Support
3 Scroll down the screen and select Error Reports
Tap on Error Reports
4 Choose a category below
Choose a category
5 Tap on Frequency
Tap on frequency
6 Choose between Once, Often or Sometimes
Choose between once, often or sometimes
7 Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on paperclip icon. Once you are ready to send your error report select send icon
Sending error report

Please ensure Send system log data is ticked.

Once our Technical Team have investigated the issue you will be able to view the troublehooting steps & respond back to them via the Feedback option.

1 Launch Samsung members icon Samsung Members app
Launch Samsung Members app
2 Tap on Support
Tap on Support
3 Scroll down to the bottom of the page and select Check feedback you sent
Select Check feedback you sent
4 You should be able to view all your raised error reports and reponses from our Samsung Members Team
Select Error report to view response
5 You can then review the reponses from our Samsung Members Team and even ask extra questions
Vview Reply from Samsung Members Team

If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.

Thank you for your feedback!