Why doesn't my Mobile device detect any Wi-Fi networks?

Last modified : Aug 15. 2018
Wi-Fi networks

Please note: Any prompt that says "Authentication Error" is related to an incorrect password. Please contact your Internet Service Provider for assistance in changing your Wi-Fi network password. 

If your device is having trouble identifying or connecting to Wi-Fi networks, please see the troubleshooting steps below.  

 

If you have exhausted all troubleshooting and you're sure it is a hardware issue, please back up your device and visit the closest service location for further assistance.  

Restart your deviceClick to Expand

Try restarting your device to give it a fresh start. If the issue persists, please proceed to the next step. 

Ensure that the Wi-Fi function has been enabledClick to Expand

Once Wi-Fi has been enabled, it will show the network your device can connect to. If there is a network that the phone was previously connected to, it will connect to that network by default. In case of multiple networks, the mobile phone will prioritise the one with the stronger signal.

My device cannot detect the Wi-Fi network

Please Note: When Wi-Fi has been enabled, tap on Wi-Fi again to see the list of available networks; then tap on the name of the network to connect.

My device cannot detect the Wi-Fi network
My device cannot detect the Wi-Fi network

Networks with a padlock icon are secured and require a password.

My device cannot detect the Wi-Fi network

Networks without a padlock icon don’t require a password.

My device cannot detect the Wi-Fi network

If the network doesn’t require a password, the mobile will then be connected to the Wi-Fi network.

My device cannot detect the Wi-Fi network


Tap Scan to search for Wi-Fi networks.

My device cannot detect the Wi-Fi network

If your mobile phone still does not detect any Wi-Fi network, proceed to next step.

Ensure that the Wi-Fi function has been enabledClick to Expand

Once Wi-Fi has been enabled, it will show the network your device can connect to. If there is a network that the phone was previously connected to, it will connect to that network by default. In case of multiple networks, the mobile phone will prioritise the one with the stronger signal.

My device cannot detect the Wi-Fi network

Please Note: When Wi-Fi has been enabled, tap on Wi-Fi again to see the list of available networks; then tap on the name of the network to connect.

My device cannot detect the Wi-Fi network
My device cannot detect the Wi-Fi network

Networks with a padlock icon are secured and require a password.

My device cannot detect the Wi-Fi network

Networks without a padlock icon don’t require a password.

My device cannot detect the Wi-Fi network

If the network doesn’t require a password, the mobile will then be connected to the Wi-Fi network.

My device cannot detect the Wi-Fi network


Tap Scan to search for Wi-Fi networks.

My device cannot detect the Wi-Fi network

If your mobile phone still does not detect any Wi-Fi network, proceed to next step.

Perform a Software UpdateClick to Expand

Once the Software update has been completed, please ensure that Wi-Fi has been enabled on your mobile device, and then scan for Wi-Fi networks.

 

If your device is still unable to detect a Wi-Fi network, please proceed to the next step.

Please Note: Click here to learn how to perform a Software Update for your mobile device.

Perform a Factory Data ResetClick to Expand

Click here to learn how to perform a Factory Data Reset on your device. Wiping all data from your device ensures that there is no longer any third party interference, such as malware, viruses, etc. After you have performed a Factory Data Reset, please check if your device is able to search for any Wi-Fi networks.

Go to a known working Wi-Fi locationClick to Expand

If your device still cannot see any Wi-Fi network, it may need to be checked further as it requires service.

Thank you for your feedback!

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