Precautions when using the Galaxy Z Flip device

Last modified : Jun 02. 2020

The Galaxy Z Flip is the first smartphone with infinity flex display based on Ultra Thin Glass.  

Since this device is produced using foldable glass substance, it needs some extra care and maintenance to perform at its best. 

Follow the important tips outlined below and your foldable device will continue looking and performing great. 

Do not press the screen with a hard or sharp object

It is not recommended to put pressure on the main screen or press the screen or front camera lens with hard or sharp objects, such as pens or fingernails.

Please note excessive force or pressure using the tool on the main screen may result in scratches or damage to the protective layer on the Ultra Thin Glass. Tap the screen lightly to keep it safe.

GIF image of pressing the device

Note: Depending on types of scratch or damage, service may not be covered by the warranty and additional costs for service may be incurred.

Do not unfold the device using your finger between the screen

GIF image opening the device

Unfolding or opening the device by putting your finger between the screen could result in scratching or puncturing the screen.

It is recommended to unfold or open the device only by holding the side area. 

Remove all foreign objects between the screen

When folding the device, do not place any objects such as credit cards, coins, or keys on the main screen. The screen may be damaged.

Fold the device before putting into a bag or storing it. Do not store the device unfolded, as another object may scratch or puncture the screen.

Image of cards or coins placed on the device’s main screen

Other tips to care for and keep your phone in good conditionClick to Expand

Keep a safe distance between your device and objects affected by magnets.

Magnetic objects, such as credit cards, passbooks, access cards, boarding passes, and car park passes may be damaged or disabled by magnets in the device. Do not place your device near magnetic fields.


The device may also affect medical devices, such as pacemakers or implantable cardioverter defibrillators.  If you are using any of these medical devices, keep your device a safe distance from them and consult with your GP before using device.  

Prevent any liquids or small particles to enter the device.

Galaxy Z Flip device is not water- or dust-resistant.

The touchscreen may malfunction in humid conditions or if exposed to water.

It is recommended to keep the attached film to protect your screen.

Do not attach any other adhesives such as films or stickers to the screen.

Please use protective film authorized by Samsung to reduce external impacts on the main screen.

Thank you for your feedback!

Did not find what you're looking for? We're here to help.

Online

Chat Support

8am-10pm / 7 days a week.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

Send us an email

We'll respond within 24 hours of your request.

E-mail CEO Office

We endeavour to respond within 24 hours.

Call

1300 362 603
8am-8pm / Monday to Friday



For general enquires and technical support relating to all Samsung products : CLICK HERE



For all Printer related inquiries, please click here
or visit https://www.support.hp.com

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

Contact Us