Samsung Watch incorrectly counting steps

Last modified : Jun 07. 2019

The Samsung smartwatches comes with many amazing features that makes exercising and managing your health exciting and fun. One main feature that is regularly monitored are the steps you take throughout the day. When you go for a walk or run, the watch will automatically pick this up and monitor your step count. If there is a long delay with your Galaxy Watch picking up these steps, it is most likely the watch could have low GPS signal or may not have a good network connection.


If you notice your step count to be inaccurate, it could be affected by certain factors such as hand movement – your Samsung watch only counts steps when there is a hand movement.

For example: If you are pushing a pram or doing an exercise with no hand movement, there is a possibility your watch won’t pick these steps up. Although your Galaxy phone and Watch can both have the ability to count steps, they are recorded separately which explains the difference from the watch to your phone.

By default Samsung Health shows your steps from all connected sources however, if you have selected one particular device to view your steps, your overall step count may vary. If that could be the case, you can sync the watch and phone through the Samsung Health app, so all of your steps will be added together in one step count.

1 Launch the Samsung Health app
Launch Samsung Health app
2 Tap the Step Counter
Tap the Step Counter
3 Select Mobile phone
Select Mobile phone
4 Tap All Steps
Tap All Steps
5 You will then be redirected to the Samsung Health page, where you can view all calcuated steps.
Viewing All Steps

Please Note: 

  • Your strides are calculated based on your profile information and cadence (your number of steps per minute). Step counts may vary depending your actual stride.
  • Your steps may not be recorded accurately depending on where you have your device. For example: in a pocket or bag.

Thank you for your feedback!

Did not find what you're looking for? We're here to help.


Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

Send us an email

We'll respond within 24 hours of your request.

E-mail CEO Office

We endeavour to respond within 24 hours.


For all Mobile device enquiries

1300 425 299

24 hours / 7 days a week
Toll Free in Australia

For all other product enquiries

1300 362 603

24 hours / 7 days a week
Toll Free in Australia

From overseas

+612 8293 5712

24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

Contact Us