Setting up the Biometrics and Security
Set up extra security and passcodes on your Galaxy phone or tablet, with the in-built facial recognition and fingerprint scanner to prevent others from accessing information saved on your device. Follow the below guide to learn how to set up and delete your biometrics on your Galaxy device.
If you need help Changing your Screen Lock Type please click here for more information.
Please Note: This guide is designed for Australian variant Galaxy devices, if you have an international device and require further support click here to get in touch with your Samsung subsidiary. Some Biometric security settings may not be available on your device, please refer to your device User Manual to confirm if your Galaxy device supports these security settings.
If you are experiencing issues setting your phone using your biometrics please refer to our guide Raising an Error Report via Samsung Members app for further support.
If you would also like to create biometrics like Face ID's and Fingerprint ID's, you will need to create either a primary PIN, Pattern or Password security type.
Ensure there is a sufficient amount of light in the environment and there is nothing obstructing the camera's view to successfully register your Face ID. If you are experiencing issues registering your Face ID try cleaning the camera lens with a soft cloth and repeat the above steps.
If you require further assistance, please consult the user manual from our Manuals & Downloads page or contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.
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