Add an Entry Point on a Samsung TV.

Last modified : May 01. 2019

On our 2019 and high-end Samsung TV range is a feature where our Samsung representatives from our call centre are able to remotely access your Samsung TV to help diagnose any issues you may be experiencing.


To access this feature, please follow the instructions below.

1 Press the menu button on your Samsung remote and cycle down to "Support ".
Samsung Support menu
2 Select the option titled "About This TV ".
Samsung Television
3 Once "About This TV" has been selected (see picture above), on your remote control press and hold the Play/Pause button for 5 seconds which will provide a shortcut key to access the self-diagnosis menu.
Self diagnosis picture test
Self diagnosis picture test.

If you require more information for your television, please consult the user manual from our Manuals & Downloads page. Otherwise, please get in touch with our Samsung Care experts on 1300 362 603 (Toll Free in Australia) or contact our Live Chat Australia team.

     This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.

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