Smart Switch - Transfer data from your old Windows device to your new Galaxy device

Last Update Date : Apr 16. 2019

Smart Switch

Whether your old phone is an Android, iOS, BlackBerry or Windows Mobile device, upgrading to a Galaxy smartphone or tablet is done in one seamless move with Smart Switch. From your contacts to messages, your photos and videos to your music, your calendar events to your apps. Even the device settings. They're all there on your new Galaxy phone for you to pick up right where you left off.

How to use Smart Switch to transfer data from Windows phone to my new Galaxy device?

The provided information refers to the devices sold in Canada. Screens and settings available may vary depending on your Canadian wireless service provider and your software version.

What do I need before using Smart Switch Mobile?

     • Wireless: Smart Switch Mobile installed on both the receiving and sending device.

Restore wirelessly via a Windows phone

ITo transfer wirelessly data from an old Windows phone to your new Galaxy device, you will need to take action on both devices, at the same time, going back and forth from your old device to the new one. Please pay attention to the instructions as we indicated if a given step is done on your old Windows phone or your new Galaxy device:

1 Make sure both devices are turned and open the Samsung Smart Switch app on both devices.
2 On your old Windows phone, touch WIRELESS.
How to use Smart Switch to transfer data from Windows phone to my new Galaxy device?
3 On your new Galaxy device, touch WIRELESS.
How to use Smart Switch to transfer data from Windows phone to my new Galaxy device?
4 On your old Windows phone, touch SEND, as your old Windows phone contains the data to be imported from.
How to use Smart Switch to transfer data from Windows phone to my new Galaxy device?
5 On your new Galaxy device, touch RECEIVE.
How to use Smart Switch to transfer data from Windows phone to my new Galaxy device?
6 On your old Windows phone, touch CONNECT.
How to use Smart Switch to transfer data from Windows phone to my new Galaxy device?
7 On your new Galaxy device, touch Windows Phone.
How to use Smart Switch to transfer data from Windows phone to my new Galaxy device?
8 On your old Windows phone, select the content you want to transfer or unselect any content you don’t want to import from your old device. Then touch SEND.
How to use Smart Switch to transfer data from Windows phone to my new Galaxy device?
9 On your new Galaxy device, touch RECEIVE.
How to use Smart Switch to transfer data from Windows phone to my new Galaxy device?
10 On your old Windows phone, touch CLOSE APP when the transfer is complete.
How to use Smart Switch to transfer data from Windows phone to my new Galaxy device?
11 On your new Galaxy device, touch CLOSE APP to end the process or MORE FEATURES to access additional options.
How to use Smart Switch to transfer data from Windows phone to my new Galaxy device?

Supported Windows phones

     • Wireless transfers: Windows OS 8.1 or 10

Content type transferred from a Windows phone

The data transferred from a Windows phone includes: contacts, schedule, photos, documents, videos (DRM free content only), and music (DRM free content only).

Some data may not be transferred, depending on the manufacturer and OS version of the device. For example, content with DRM (Digital Rights Management) applied cannot be transferred to Smart Switch.

Not finding what you're looking for? We're here to help.

Online

Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat

Email

Please send us an email for general questions or technical support.

Find Online Offers

Shop the current Samsung product promotions.

Track Your Service

Find out how to track your service online.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Online Service Request

Find out how to submit an Online Service Request.

Consumables & Accessories

Purchase Consumables & Accessories for your Samsung Product.

Remote Service

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.

Call

1-800-726-78641-800-SAMSUNG

Mon - Sun : 8:30 AM -12 AM (EST)
24/7 Call Support available for mobile devices only

Online Shop1-855-254-4747

info.seca@samsung.com
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

932-27324/7 Mobile support available via text

Text ‘SUPPORT’ to 932-273 and get instantly connected to live chat.*

*Standard messaging rates may vary by
carrier and do apply.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us