What can I do if I forget my screen lock password, PIN or pattern on my Galaxy A5 2017?
Find My Mobile
You can unlock your device’s screen remotely from the Find My Mobile website, using your Samsung account. To use this feature, the device must be connected to a Wi-Fi or mobile network, and you must sign in to your Samsung account and use another mobile device or your PC.
Warning: If the unlock code is forgotten and if you device is not connected to a Samsung account, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
Note: The provided information refers to the devices sold in Canada. Screens and settings available may vary depending on your Canadian wireless service provider and your software version.
Unlock your device remotely
Important: You can use Find My Mobile services only if you connected your mobile device to your Samsung account.
Warning: If the unlock code is forgotten and if you device is not connected to a Samsung account, you will not be able to use the device if you do not reset it. If it was easy to bypass a security access, that would make it inefficient. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
Thank you for your feedback!
Not finding what you're looking for? We're here to help.
We’re available 24 hours a day, 7 days a week through Live Chat
Please send us an email for general questions or technical support and we will reply within 24 hours.
Find out how to track your service online.
Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.
Watch and learn how to get the most out of your Samsung products!
Join the Samsung Members community! Peer to peer support for mobile phones.
Find out how to submit an Online Service Request.
Mon - Sun : 8:30 AM -12 AM (EST)
7 days a week, 365 days a year
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.
Mon-Sat: 11:00 am – 8:00 pm (EST)
* For any printer related enquiries please visit the HP website .