Galaxy A5 (2017) - What can I do if I forget my screen lock password, PIN or pattern (SM-A520W)?
Find My Mobile
You can unlock your device’s screen remotely from the Find My Mobile website, using your Samsung account. To use this feature, the device must be connected to a Wi-Fi or mobile network, and you must sign in to your Samsung account and use another mobile device or your PC.
If the unlock code is forgotten and if you device is not connected to a Samsung account, you will not be able to use the device until you reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes. This is why you kept getting a notification to connect your device to a Samsung account.
The provided information refers to the devices sold in Canada. Screens and settings available may vary depending on your Canadian wireless service provider and your software version.
Unlock your device remotely
You can use Find My Mobile services only if you connected your mobile device to your Samsung account.
If the unlock code is forgotten and if you device is not connected to a Samsung account, you will not be able to use the device until you reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes. This is why you kept getting a notification to connect your device to a Samsung account.
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