Galaxy A5 (2017) - What can I do if I forget my screen lock password, PIN or pattern (SM-A520W)?

Last Update Date : Feb 06. 2019

Find My Mobile

You can unlock your device’s screen remotely from the Find My Mobile website, using your Samsung account. To use this feature, the device must be connected to a Wi-Fi or mobile network, and you must sign in to your Samsung account and use another mobile device or your PC.

If the unlock code is forgotten and if you device is not connected to a Samsung account, you will not be able to use the device until you reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes. This is why you kept getting a notification to connect your device to a Samsung account.

The provided information refers to the devices sold in Canada. Screens and settings available may vary depending on your Canadian wireless service provider and your software version.

Unlock your device remotely

You can use Find My Mobile services only if you connected your mobile device to your Samsung account.

1 From any computer or mobile device with Internet access, open a web browser and navigate to http://findmymobile.samsung.com. Click on SIGN IN.
What can I do if I forget my screen lock password, PIN or pattern on my Galaxy A5 2017?
2 Enter your Samsung account information (ID and Password ) and then click Sign in.
What can I do if I forget my screen lock password, PIN or pattern on my Galaxy A5 2017?
3 Click on MORE.
What can I do if I forget my screen lock password, PIN or pattern on my Galaxy A5 2017?
4 Click on UNLOCK MY DEVICE.
What can I do if I forget my screen lock password, PIN or pattern on my Galaxy A5 2017?
5 Enter your Samsung account password and then click on UNLOCK.
What can I do if I forget my screen lock password, PIN or pattern on my Galaxy A5 2017?
6 Depending on the network and the state of your device, this process may take a few minutes. You will receive a notification and the screen of your mobile device will be unlocked.
What can I do if I forget my screen lock password, PIN or pattern on my Galaxy A5 2017?

If the unlock code is forgotten and if you device is not connected to a Samsung account, you will not be able to use the device until you reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes. This is why you kept getting a notification to connect your device to a Samsung account.

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