Home / Product Help & Support / Mobile Devices
//skp.samsungcsportal.com

Galaxy A5 (2017) - Unlock your device remotely (SM-A520W)

Last Update Date : Feb 06. 2019

Find My Mobile

You can unlock your device’s screen remotely from the Find My Mobile website, using your Samsung account. To use this feature, the device must be connected to a Wi-Fi or mobile network, and you must sign in to your Samsung account and use another mobile device or your PC.

If the unlock code is forgotten and if you device is not connected to a Samsung account, you will not be able to use the device until you reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes. This is why you kept getting a notification to connect your device to a Samsung account.

The provided information refers to the devices sold in Canada. Screens and settings available may vary depending on your Canadian wireless service provider and your software version.

Unlock your device remotely

You can use Find My Mobile services only if you connected your mobile device to your Samsung account.

1 From any computer or mobile device with Internet access, open a web browser and navigate to http://findmymobile.samsung.com. Click on SIGN IN.
What can I do if I forget my screen lock password, PIN or pattern on my Galaxy A5 2017?
2 Enter your Samsung account information (ID and Password ) and then click Sign in.
What can I do if I forget my screen lock password, PIN or pattern on my Galaxy A5 2017?
3 Click on MORE.
What can I do if I forget my screen lock password, PIN or pattern on my Galaxy A5 2017?
4 Click on UNLOCK MY DEVICE.
What can I do if I forget my screen lock password, PIN or pattern on my Galaxy A5 2017?
5 Enter your Samsung account password and then click on UNLOCK.
What can I do if I forget my screen lock password, PIN or pattern on my Galaxy A5 2017?
6 Depending on the network and the state of your device, this process may take a few minutes. You will receive a notification and the screen of your mobile device will be unlocked.
What can I do if I forget my screen lock password, PIN or pattern on my Galaxy A5 2017?

If the unlock code is forgotten and if you device is not connected to a Samsung account, you will not be able to use the device until you reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes. This is why you kept getting a notification to connect your device to a Samsung account.

Related Questions

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat

Find Online Offers

Shop the current Samsung product promotions.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Consumables & Accessories

Purchase Consumables & Accessories for your Samsung Product.

Remote Service

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.

Facebook

Twitter

Email

Please send us an email for general questions or technical support.

For Canadian customers only.

Call

1-800-726-78641-800-SAMSUNG

Mon - Sun : 8:30 AM -12 AM (EST)
24/7 Call Support available for mobile devices only

Online Shop1-855-254-4747

info.seca@samsung.com
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

932-273Text ‘SUPPORT’ to WECARE (932-273) and get instantly connected to an agent.

Standard messaging rates may vary by carrier and do apply.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us