Samsung TV - Disabled or Grayed Out Menu Setting

Last Update Date : Oct 06. 2018
Samsung TV - Disabled or Grayed Out Menu Setting

If a menu setting is grayed out, this does not indicate that something is wrong with your TV. It’s because certain conditions for those settings are not being met. For example, if your TV is not connected to the internet, the settings for Software Update or Contact Support will be grayed out, since these require an active internet connection. It is aways a good idea to keep your firmware up to date. See below for some examples of settings or conditions that will disable additional settings.

The provided information refers to TVs sold in Canada. The available settings and options may differ for devices sold in other countries.

Disabled SettingsClick to Expand
  • If Picture Mode is grayed out, HDR + is enabled.
  • If Auto Program is grayed out, there is no coaxial cable connected to the TV.
  • If Game Mode is grayed out, there is no Game Console connected to the TV.
  • If Film Mode is grayed out, the input signal is not TV, AV, Component (480i or 1080i), or HDMI (1080i).
  • If Software Update is grayed out, the TV is not connected to Internet.
  • If Contact Support is grayed out, the TV is not connected to Internet.

Not finding what you're looking for? We're here to help.

Online

Live Chat

We’re available 24 hours a day, 7 days a week through Live Chat

Find Online Offers

Shop the current Samsung product promotions.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Consumables & Accessories

Purchase Consumables & Accessories for your Samsung Product.

Remote Service

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.

Email

Please send us an email for general questions or technical support.

For Canadian customers only.

Call

1-800-726-78641-800-SAMSUNG

Mon - Sun : 8:30 AM -12 AM (EST)
24/7 Call Support available for mobile devices only

Online Shop1-855-254-4747

info.seca@samsung.com
8:30am – 12:00am midnight (EST)
7 days a week, 365 days a year.

1-800-726-7864SmartThings Support

Mon-Sat: 11:00 am – 8:00 pm (EST)

932-27324/7 Support available for Cellphones and Tablets

Text ‘SUPPORT’ to WECARE (932-273) and get instantly connected to live chat.*

*Standard messaging rates may vary by
carrier and do apply.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Smart Service

Find out more about Smart Service.

Contact Us