Samsung TV - Disabled or Grayed Out Menu Setting

Last Update Date : Oct 06. 2018
Samsung TV - Disabled or Grayed Out Menu Setting

If a menu setting is grayed out, this does not indicate that something is wrong with your TV. It’s because certain conditions for those settings are not being met. For example, if your TV is not connected to the internet, the settings for Software Update or Contact Support will be grayed out, since these require an active internet connection. It is aways a good idea to keep your firmware up to date. See below for some examples of settings or conditions that will disable additional settings.

The provided information refers to TVs sold in Canada. The available settings and options may differ for devices sold in other countries.

Disabled SettingsClick to Expand
  • If Picture Mode is grayed out, HDR + is enabled.
  • If Auto Program is grayed out, there is no coaxial cable connected to the TV.
  • If Game Mode is grayed out, there is no Game Console connected to the TV.
  • If Film Mode is grayed out, the input signal is not TV, AV, Component (480i or 1080i), or HDMI (1080i).
  • If Software Update is grayed out, the TV is not connected to Internet.
  • If Contact Support is grayed out, the TV is not connected to Internet.

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